Easy to use and efficient CRM! Very user friendly and intuitive. Review collected by and hosted on G2.com.

I don't like how I was automatically billed for increasing my contacts. Review collected by and hosted on G2.com.

I have found the onboarding support to be super helpful, as I'm not a super techy person. Being able to walk through the set up to get a high level overview to correctly set things up to build upon was really helpful and time saving. I really like having all of my systems in one place. My online courses, membership site, sales pages, checkout pages, and email automations are all in ontraport. Pretty much hands off, once it's set up. Review collected by and hosted on G2.com.

The support used to be amazing, but sometimes depending on who you get on the live chat, it's limited in how much they can advise you, especially when your systems get more complicated. Review collected by and hosted on G2.com.

Ontraport is a highly flexible CRM and sales platform and the ease of implementation by way of the support teams onboarding skills was a massive part of my decision to choose this. Sure it's possible to nickel and dime your way through all of the various facets with a selection of alternate products but this is pretty much a one stop shop for all marketing teams of most sizes. It's pricey for small businesses but when your time is at a premium, for me it's a no brainer.

Ontraport offer a support team which in my experience is absolutely second to none. The team are constantly working on feature enhancements and it's virtually unheard of to have senior management not only hanging out in a user group but actively responding to questions and queries. Review collected by and hosted on G2.com.

It's a really highly customizable platform but the downside is that it can be difficult to find the specific item you're looking for. This has been offset somewhat by the huge Ontraport University function which has videos and guides for most things and also the top-notch live chat and support team. Review collected by and hosted on G2.com.

The immediate customer support available is of very high level. All of my questions and queries when I run into problems are solved in an efficient and professional manner. The flexibility when creating automations is also great. I would recommend Ontraport to others as I found the customer service, features, and ease of use great. I use the system every day and love it. Review collected by and hosted on G2.com.

Having customers only being able to opt-in to SMS comms by filling out an Ontraport form is difficult as many of our event registrations come from Facebook lead forms and therefore when ending up in our database are not opted in to receive text messages. Review collected by and hosted on G2.com.

I LOVE the customer support at Ontraport. In a world where other companies are impossible to get in touch with, and impossible to get customer support, I HIGHLY recommend Ontraport. Their customer support is outstanding, and the platform is solid, and works as it is intended to about 99% of the time. When it doesn't work exactly as I'd like it to- then well, I contact customer support, and they do a consistently phenomenal job of supporting me, even when I'm pretty sure they'd want to pull their hair out, because I'm always pushing the boundaries of what the service can do. Review collected by and hosted on G2.com.

It is not for the faint of heart, and is not the simplest platform to use. The only thing that the solution does NOT have is a built in shopping cart, and built in contracts. I get around that by using other platforms, or integrating multiple platforms together. Review collected by and hosted on G2.com.

The first thing that comes to mind when I think about Ontraport is their unwavering focus on service. They offer so much and are there to help you find what you need. There are so many features that are all housed in one place that all focus on your CRM needs. What's great about that is that it reduces the likelihood of breakdowns between services. On top of that, they have people and many resources to help you figure out ways to make even better use of their services. It really is incredible. And just to be certain, I'll mention the people again. At every level I have spoken with, I have been completely astonished with the level of focus every employee has had on serving the customer. It even translates into the dialogue you have with the service representatives. There is no sense of judgment for not knowing something. They are just looking for ways to help you succeed. I couldn't be more grateful. Review collected by and hosted on G2.com.

I would have to stretch to find something to say about what I don't like. The only thing that comes to mind is a challenge in finding what services I want to use because there are so many. Review collected by and hosted on G2.com.

You can customize a lot of things (fields, custom objects, automations...) The automations are very precise, you can do nearly everything The support team is fantastic and savvy Review collected by and hosted on G2.com.

The translations in other languages are sometimes weird Review collected by and hosted on G2.com.

Ontraport is the best small business software out there, bar none. Flexible. Easy to use. Intuitive. And SUPER powerful.

Since we've implemented Ontraport we have saved literally 0.8 of a staff member's time in admin and tasks (our previous platforms were SugarCRM). That's, like, $40,000 worth of saved time!!!

I LOVE the fact that it is effectively an all-in-one solution that will be enough for pretty much any small to medium sized business. However, its potential is basically limitless if you need to do deep integrations with other systems too...so even the stuff where our business works 'out of the box' we are able to easily connect Ontraport to other platforms for highly specialised work.

What else.....

Their Customer Support are phenomenal. The best out there. They are online, like 18 hours per day (maybe a little less on weekends) and you can call, chat or email in....and actually get a real response, no matter how small the question. Their online Facebook community is like nothing I've ever seen too - responsive, supportive, funny...

Ontraport's dynamic CMS has allowed us to build all sorts of interesting web experiences for our clients, technology that you'd usually pay a lot more for but it's at everyone's fingertips. Love how this platform is constantly innovating and improving. Review collected by and hosted on G2.com.

The fact we can't do Postcards here in Australia is a bit of a pain, but that's related to an external integration (I'm guessing), so not really OPs fault. Review collected by and hosted on G2.com.

Every now and then this company just takes however much money they want from your bank, if you don't do anything they have free money, if you contact them you have to wait a number of days for the money to be returned to you. They break the law by taking more money from your bank than you agree to, find a different company that is more worthy of trust when it comes to your money. Review collected by and hosted on G2.com.

Take more money than authorized randomly and then bounce you around from support person to support person taking days to return the money they have stolen from you. Review collected by and hosted on G2.com.

ONTRAPORT has one of the most user-friendly interfaces in the CRM space. I'd used many CRMs prior to opening my ONTRAPORT account, and none of them compare to the simplistic and sleek appeal of ONTRAPORT's interface. Also, ONTRAPORT has some of the most generous and upbeat support staff members that I've ever had the pleasure of engaging. There are very few "bad" experiences that I can recall with support. Overall, ONTRAPORT is one of the most solid platforms on the market. As someone who has been using it for seven years (and counting), I'm still very proud of the investment of time and money that I've made in this SaaS. Review collected by and hosted on G2.com.

Every system has its occasional glitches, so this is not something that can be escaped––no matter what tool you choose to use. That said, ONTRAPORT could do a better job of informing customers of how updates/changes to the platform will affect their account. For example, in the past I'd have new ONTRAPORT clients end their free trial and sign up for the paid account; however, after some changes, I learned the hard way that is no longer permitted. It would've been nice to know that before engaging the customer. Review collected by and hosted on G2.com.