Ontraport Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance. (10 mentions)

Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience. (8 mentions)

Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup. (5 mentions)

Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance. (5 mentions)

Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking. (4 mentions)

Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts. (6 mentions)

Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times. (4 mentions)

Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves. (3 mentions)

Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges. (2 mentions)

Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport. (2 mentions)

5 Pros or Advantages of Ontraport

1. Customer Support

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance.

See 10 mentions

See Related User Reviews

Vlad B.

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support. Helped me immediately with my issues."

What do you like about Ontraport?

Customer Support is amazing. Helped me with the issues immediately!

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

2. Helpful

Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience.

See 8 mentions

See Related User Reviews

Vlad B.

Mid-Market (51-1000 emp.)

5.0/5

"Very helpful support. Helped me immediately with my issues."

What do you like about Ontraport?

Customer Support is amazing. Helped me with the issues immediately!

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

3. Customer Management

Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great product, awesome customer service!"

What do you like about Ontraport?

Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. High

4. Ease of Use

Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

Connor L.

Small-Business (50 or fewer emp.)

5.0/5

"Saif from Ontraport did an incredible job!"

What do you like about Ontraport?

Easy to use and efficient CRM! Very user friendly and intuitive.

5. Automation Focus

Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you like about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t

Tanesha W.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport has helped us streamline our business!"

What do you like about Ontraport?

I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, webs

5 Cons or Disadvantages of Ontraport

1. Learning Curve

Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts.

See 6 mentions

See Related User Reviews

Susan A. L.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport is an Amazing Company with a Top Notch Product."

What do you dislike about Ontraport?

Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Great product, awesome customer service!"

What do you dislike about Ontraport?

I'm new to this type of system so it took some learning to figure a few things out but it didn't take long.

2. Not Intuitive

Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times.

See 4 mentions

See Related User Reviews

Susan A. L.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport is an Amazing Company with a Top Notch Product."

What do you dislike about Ontraport?

Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c

Tanesha W.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport has helped us streamline our business!"

What do you dislike about Ontraport?

The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching

3. Poor Customer Support

Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves.

See 3 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you dislike about Ontraport?

Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen

Tanesha W.

Small-Business (50 or fewer emp.)

5.0/5

"Ontraport has helped us streamline our business!"

What do you dislike about Ontraport?

The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching

4. Billing Issues

Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

1.0/5

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

What do you dislike about Ontraport?

Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen

Connor L.

Small-Business (50 or fewer emp.)

5.0/5

"Saif from Ontraport did an incredible job!"

What do you dislike about Ontraport?

I don't like how I was automatically billed for increasing my contacts.

5. Contact Management

Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport.

See 2 mentions

See Related User Reviews

Connor L.

Small-Business (50 or fewer emp.)

5.0/5

"Saif from Ontraport did an incredible job!"

What do you dislike about Ontraport?

I don't like how I was automatically billed for increasing my contacts.

Jen C.

Small-Business (50 or fewer emp.)

5.0/5

"Quick efficient and straight to the point! Eli provided excellent, clear and quick service!"

What do you dislike about Ontraport?

I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process.

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Verified User in Events Services

Small-Business (50 or fewer emp.)

7/16/2026

"Database and Sales in One Platform, with Easy Reporting"

4/5

What do you like best about Ontraport?

Database and sales in one platform. Easy to pull reports Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Email templates limited. Not integrated with seamless. Zapper too complicated to connect. Always goes out. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Hi there, glad to hear having your database and sales all in one platform has made pulling reports easy for your team.

On email templates, you can actually build fully custom HTML emails right in Ontraport, so there's a lot more flexibility than the built-in templates alone, and AI can even help generate that HTML for you to make it easier to get something custom without starting from scratch. Here's a quick guide: https://ontraport.com/support/Email-marketing/create-html-email.

On the Zapier connection dropping, we appreciate you sharing that. If you're running into that regularly, our support team would be glad to help track down what's happening.

Thanks for the feedback!

- The Ontraport team

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/7/2025

"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"

1/5

What do you like best about Ontraport?

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me through setup questions. The platform had some promising features for automation and CRM, though they weren’t fully optimized for our nonprofit’s needs at the time. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal went through on an expired card, was re-billed after updating payment info, and we caught it exactly 30 days later. Despite zero usage for months, Ontraport refused to issue a refund. This “policy over customer relationship” approach, especially toward a 501(c)(3) nonprofit, makes it hard to recommend them. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

We had hoped to build our sales funnels for online education programs with Ontraport. While the platform offered some automation tools, several features we needed were still incomplete or not functioning as expected — such as time zone integrations for scheduling when traveling, conditional logic surveys, and smoother integration with online education platforms. In the end, these limitations, combined with poor customer service and a rigid no-refund stance on an accidental unused renewal, meant Ontraport created more challenges for our organization than it solved. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Thank you for taking the time to share your experience. We understand this situation was frustrating, and we're sorry to hear it left a negative impression. Our renewal and refund policies are applied consistently across all accounts to ensure fairness, and we stand behind them - though we recognize that doesn't make it easier when the outcome isn't what you hoped for. We appreciate your candid feedback and wish your organization well.

See how Ontraport improved

JuanCo B.

Director of Business Inteligence

Mid-Market (51-1000 emp.)

7/29/2025

"Powerful, but too bulky for billing-focused businesses"

2/5

What do you like best about Ontraport?

All-in-one toolbox — great if you want CRM, email, and automation in one place without stitching tools together. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Too many layers — billing feels buried under marketing fluff. Stripe is cleaner and faster for payment flows. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Hi JuanCo, thanks for the honest feedback.

Earlier this year we rolled out a major upgrade to our Stripe integration that we think you'd appreciate. The Stripe Payment Element is a single drag-and-drop element you add to your order forms — once it's there, it automatically shows the best payment methods for each buyer, including Buy Now Pay Later options like Klarna and Affirm, Apple Pay and Google Pay. We also added Stripe Tax, which handles tax compliance automatically based on customer location, and Stripe Instant Payout so you can pull funds to your bank any time within 30 minutes.

With these upgrades, billing is a lot more streamlined. If you'd like us to show you around the changes or help get you set up, you can book an account review call here: https://ontraport.com/account-review

See how Ontraport improved

Susan A. L.

IAC Clinician

Small-Business (50 or fewer emp.)

6/7/2025

"Ontraport is an Amazing Company with a Top Notch Product."

5/5

What do you like best about Ontraport?

Amazing support, several great options for landing pages and a ton of information about how to get things right. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at creating landing pages). This was the worse mistake I ever made and have gone back as there is no platform better for what I am trying to develop. Shoulda never left but this is how we learn right? Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Hi Susan, welcome back - we're really glad you gave it another shot!

It means a lot to hear that once you got back into Ontraport, everything clicked. That's what we're going for with all the support and resources we build out.

Thanks for the kind words.

- Ontraport

Vlad B.

CSM

Mid-Market (51-1000 emp.)

8/13/2025

"Very helpful support. Helped me immediately with my issues."

5/5

What do you like best about Ontraport?

Customer Support is amazing. Helped me with the issues immediately! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Nothing to object about Ontraport. Everything is good until now. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Hi Vlad, really glad our support team could get things sorted out quickly for you! That's exactly the experience we aim for. Thanks for taking the time to share this.

- Ontraport

Jonathan W.

Owner & Trainer

Small-Business (50 or fewer emp.)

8/16/2024

"New exciting Ecosystem - With killer support"

5/5

What do you like best about Ontraport?

Everything is interconnected for me. There is really no indepth planning for a small business. There are wizards and systems to get most of it working. ONtraport Univeristy Videos to learn about the new way of thinking about your business process and client communication.

I also must mention the tech support. I am sitting at a Dashboard stuck on where I need to do something and just reachout to support in a chat window and within minutes, I am off and running with a video of how to move pages to my domain in one fell swoop. I had been doing it all individually. Time saved. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It's really hard to wrap your head around the ecosystem and I have not had to bolt on any apps to meet a need. Weirdly my biggest complaint so far is that I feel like I am missing something because it's too easy. There should have been more hoops. I think it's just change management for my brain. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I had several apps bolted together to have a fairly basic site that got me leads for my business. Each change I wanted to make had its own challenges working with the others. Throw in AI and it's spending too much time on the digital side of the business and not enough on the work. Each new solution was adding a new cost as well. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Hi Jonathan, "it's too easy" might be our favorite piece of feedback yet :) Really glad Ontraport University and the support team helped it all click. Thanks for sharing

-Ontraport

Carole C.

Small-Business (50 or fewer emp.)

8/4/2023

"How often do you love a company MORE the longer you stay with them?"

4.5/5

What do you like best about Ontraport?

edited to add: i am fangirling their whole damn support team. they are dreamy.

Ontraport impresses me for two reasons.

First, OP is the first platform that has me believing that an all-in-one platform is a good choice. Over the past year I've looked at a number of CRMs, LMSs, and ESPs, and I didn't like any all-in-one options so I was prepared to stitch together different platforms to get the experience I'm after. But as I've explored OP during the trial period I can see its power for my future business - the business I'm building toward over the next year. I can totally see how putting these systems in place while the business is still smal will be very smart over the longer haul. I can see the way it will save me time. I can see the way I can more easily bring team-members on. It's very exciting.

Second, their customer service is TO DIE FOR. My first call didn't go super well and I shared that feedback -- in the post-support survey and also with the person who recommended OP to me. Next thing I knew the SWAT team had swooped in, and everybody was on deck to make sure I was taken care of. I get extra TLC from a VP, a long call with an account exec, and very attentive support in the chat. They understood my questions, kept me focused on the most crucial things I needed to know to launch my membership, and helped me see what was possible and how to do it with my very short deadline.

The people truly are extraordinary, and are 100% the reason I'm signing on as a new client. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The price -- with a caveat.

I've been exploring membership sites and that's my primary use for OP right now. Given that, I wish it had a better entry price point, since I'm not looking for an all-in-one CRM/ESP/payment platform/course platform etc.

That said, for its full power, I think OP is well-priced. And much to my surprise, the trial period has me thinking about how well OP will serve my future business. So I'm willing to pay more now with the hope that it's the right move longer-term. But it *is* more than I would pay if I were just choosing a membership platform. Review collected by and hosted on G2.com.

What problems is Ontraport solving and how is that benefiting you?

I came to Ontraport to explore a membership platform. I really want a platform that has a community chat feature, which they don't all have. I also wanted a user-friendly design for my members. Other platforms I've looked at have had one but not both. Ontraport has them both. Add to that the simplicity of payment processing and integrations and I'm very happy with OP as a solution.

Even more, it is simple to set up email automations and reminders within the membership, and now that I can do that I can imagine using it as my ESP and my CRM moving forward. So they're solving a problem I wasn't looking to solve because I had another solution...but OP's solution looks better. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

edit

Carole, thanks for taking the time out of your day to leave this very thorough review. Firstly, we're geeking out at the fact that you share our vision for software that grows WITH your business.

Additionally, we're very happy to hear that you got the support you needed to launch your membership site on a tight deadline.

We're constantly working to improve the app so we appreciate your feedback. Thanks for choosing Ontraport – we can't wait to see everything you accomplish. 👏

Elise P.

Psychotherapist

Small-Business (50 or fewer emp.)

5/15/2024

"Superb Support"

5/5

What do you like best about Ontraport?

I most like the support that Ontraport gives you. As I was building my first Membership site, they really held my hand and took me through it, helping me with my mistakes or queries. I especially like the videos they make that explain everything step by step in my site, so I can copy and learn within my own site. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

For the amount of stuff it gives you there is nothing to dislike. It's easy to use. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

edit

Hi Elise, so glad our team could be there as you built out your membership site.

Helping more people beyond 1-on-1 work is such a great use case for a membership site. Thanks for sharing how it's working for your practice.

- Ontraport

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

10/24/2024

"Great product, awesome customer service!"

5/5

What do you like best about Ontraport?

Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I'm new to this type of system so it took some learning to figure a few things out but it didn't take long. Review collected by and hosted on G2.com.

Ashley D.

Customer Consultant

Small-Business (50 or fewer emp.)

8/1/2024

"Best support chat I have experienced!"

5/5

What do you like best about Ontraport?

Ontraport is flexible CRM perfect for communication "On Brand". What sets them apart for me is the support that they offer using their live chat - Simply Superb. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Would be nice if numbers could be dialed from the Android app Review collected by and hosted on G2.com.