Generated from real user reviews
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Vlad B.
Mid-Market (51-1000 emp.)
5.0/5
"Very helpful support. Helped me immediately with my issues."
What do you like about Ontraport?
Customer Support is amazing. Helped me with the issues immediately!
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you like about Ontraport?
When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t
See Related User Reviews
Vlad B.
Mid-Market (51-1000 emp.)
5.0/5
"Very helpful support. Helped me immediately with my issues."
What do you like about Ontraport?
Customer Support is amazing. Helped me with the issues immediately!
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you like about Ontraport?
When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you like about Ontraport?
When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great product, awesome customer service!"
What do you like about Ontraport?
Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. High
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you like about Ontraport?
When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t
Connor L.
Small-Business (50 or fewer emp.)
5.0/5
"Saif from Ontraport did an incredible job!"
What do you like about Ontraport?
Easy to use and efficient CRM! Very user friendly and intuitive.
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you like about Ontraport?
When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me t
Tanesha W.
Small-Business (50 or fewer emp.)
5.0/5
"Ontraport has helped us streamline our business!"
What do you like about Ontraport?
I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, webs
See Related User Reviews
Susan A. L.
Small-Business (50 or fewer emp.)
5.0/5
"Ontraport is an Amazing Company with a Top Notch Product."
What do you dislike about Ontraport?
Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"Great product, awesome customer service!"
What do you dislike about Ontraport?
I'm new to this type of system so it took some learning to figure a few things out but it didn't take long.
See Related User Reviews
Susan A. L.
Small-Business (50 or fewer emp.)
5.0/5
"Ontraport is an Amazing Company with a Top Notch Product."
What do you dislike about Ontraport?
Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at c
Tanesha W.
Small-Business (50 or fewer emp.)
5.0/5
"Ontraport has helped us streamline our business!"
What do you dislike about Ontraport?
The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you dislike about Ontraport?
Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen
Tanesha W.
Small-Business (50 or fewer emp.)
5.0/5
"Ontraport has helped us streamline our business!"
What do you dislike about Ontraport?
The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
1.0/5
"Rigid, Unhelpful Response to a Clear Accidental Renewal on Unused Account"
What do you dislike about Ontraport?
Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal wen
Connor L.
Small-Business (50 or fewer emp.)
5.0/5
"Saif from Ontraport did an incredible job!"
What do you dislike about Ontraport?
I don't like how I was automatically billed for increasing my contacts.
See Related User Reviews
Connor L.
Small-Business (50 or fewer emp.)
5.0/5
"Saif from Ontraport did an incredible job!"
What do you dislike about Ontraport?
I don't like how I was automatically billed for increasing my contacts.
Jen C.
Small-Business (50 or fewer emp.)
5.0/5
"Quick efficient and straight to the point! Eli provided excellent, clear and quick service!"
What do you dislike about Ontraport?
I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process.
Customization, database flexibility, customer support. Review collected by and hosted on G2.com.
It's so flexible the user curve might be harder than some out of the box CRM's Review collected by and hosted on G2.com.
24/7 help and support. Once you understand it, it’s easy to use. Review collected by and hosted on G2.com.
It’s hard to understand how things work and how to use it Review collected by and hosted on G2.com.
Hi Kayleena, really glad to hear our support team has been there when you needed them, and that things have clicked for you along the way. Thanks so much for sharing this!
- The Ontraport team
I love the UI/UX it's easy to flow and create a source of truth. Review collected by and hosted on G2.com.
Limited in integrations such as DocuSign Review collected by and hosted on G2.com.
Hi Keyonna, thank you for sharing this. Really glad the UI/UX has made things easy to navigate and given you a clear source of truth for your CRM.
On DocuSign, we do connect with it through Zapier, which acts as an integrator tool to link Ontraport with a wide range of outside apps. Zapier's free plan includes unlimited workflows, so getting DocuSign connected shouldn't come with an added cost. Our support team would be glad to point you in the right direction if you'd like some guidance getting started.
Thanks again for taking the time to share this.
- The Ontraport team
The database is very usable and accessible Review collected by and hosted on G2.com.
It’s hard to see what emails are scheduled for when- I wish this existed in some unified central place. Review collected by and hosted on G2.com.
Hi there, glad to hear the database has felt usable and accessible, and that having product sales, user activity, and communications all in one place has made it easier to track everything together.
On seeing scheduled emails in one unified view, we may already have something that solves this for you. We recently released an MCP server that connects your AI client directly to your Ontraport data, so you can simply ask something like "what email broadcasts are scheduled to go out this week" and get that answer instantly, no digging through separate screens required. Here's how to get set up: https://ontraport.com/support/My-account/mcp-server.
Thanks for the feedback!
- The Ontraport team
See how Ontraport improvedThe software is great and works well. I love the membership site and how easy and seamless it was to put together. We are moving from Google Drive to this membership site and this will really improve our workflows. Review collected by and hosted on G2.com.
There is nothing that we dislike about Ontraport so far! Review collected by and hosted on G2.com.
Hi Isabelle, really glad the build process felt seamless! Moving from Google Drive to a membership site is a big workflow upgrade - thanks for sharing how it's going.
- Ontraport
I love Ontraport for its ability to create complex campaigns and market to very specific targeted people in my audience. I also like that the initial setup was fairly simple and they offer a dedicated onboarding call with clients. Review collected by and hosted on G2.com.
I feel like the user interface can be complex at times. Some areas are hidden or a little bit more difficult to navigate. It could be improved. Review collected by and hosted on G2.com.
Hi there, we're so glad our onboarding process led to a smooth setup for you! It's also great to hear the complex campaign targeting has let you reach exactly the right people in your audience.
On the interface, we have a new modern interface in the works - keep an eye out for it! If you'd ever like a hand finding your way around a specific feature, our support team is always happy to walk through it with you.
Thanks for the feedback!
- The Ontraport team
Even for someone like me who is not particularly "tech savvy" I have learned how to use this amazing tool to help me with my business. The customer service has been fabulous and I've been helped by so many kind, caring professionals. Review collected by and hosted on G2.com.
There are so many different options of things I COULD use that I can get overwhelmed at times. Review collected by and hosted on G2.com.
Hi there, this made our day! We've passed your kind words along to our support team. Really glad Ontraport has felt approachable, and that it's making communicating with and selling to your clients easy. If you're ever interested in understanding the options of what's possible with Ontraport, you can book an account review call here - our team will chat through your specific needs and help come up with a plan: https://ontraport.com/account-review. Thanks for sharing!
- The Ontraport team
I like Ontraport for its flexibility and their amazing customer support. Review collected by and hosted on G2.com.
It can be extremely expensive and complex and can take a while to learn. You do get what you pay for though! Review collected by and hosted on G2.com.
Hi there, thank you for sharing this. Glad to hear the flexibility and our support team have made a real difference for you, and that Ontraport's giving you one central place for your customer data, resources, and website instead of juggling separate systems.
We also appreciate you being upfront about the cost and learning curve, feedback like that helps us understand what the experience looks like from your side. If you'd ever like to talk through how to get even more value out of your account, you can book an account review call here: https://ontraport.com/account-review.
Thanks again for taking the time to share this.
- The Ontraport team
robust options it creates what I'm imagining Review collected by and hosted on G2.com.
complex I need lots of assistance as I go Review collected by and hosted on G2.com.
Thanks for the review! We're glad Ontraport is giving you the flexibility to build out your membership site the way you're picturing it, and that our team's been able to support you along the way. We've also got a new modern interface coming soon, plus new AI features in the works that will let you build pages and automations just by chatting, so keep an eye out for that.
It basically has all my workflow and automations in one system as well as payment. Review collected by and hosted on G2.com.
It’s a little old school and clunky. It also has some outdated features that need help like making forms easier. Review collected by and hosted on G2.com.
Hi there, love hearing that having your workflows, automations, and payments all in one system is working well for you!
We have a new modern interface in the works, plus new AI features coming soon that will let you build things like forms just by chatting, which should help make that whole process feel more modern and a lot easier. Stay tuned for that.
Thanks for the feedback!
- The Ontraport team