--- title: Ontraport Reviews meta_title: 'Ontraport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 262 reviews by the users' company size, role or industry to find out how Ontraport works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 262 scale: '5' date_modified: '2026-10-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Ontraport Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance. (10 mentions)
Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience. (8 mentions)
Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup. (5 mentions)
Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance. (5 mentions)
Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking. (4 mentions)
Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts. (6 mentions)
Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times. (4 mentions)
Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves. (3 mentions)
Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges. (2 mentions)
Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport. (2 mentions)

5 Pros or Advantages of Ontraport

5 Cons or Disadvantages of Ontraport

Ontraport Reviews (262)

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Ontraport Reviews (262)

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4.5
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EM
Ephraim M.
Owner
Small-Business (50 or fewer emp.)
"Endless Possibilities Backed by Excellent Customer Service"
4.5/5
What do you like best about Ontraport?

Depth of possibilities, so much can happen here! Excellent customer service. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Can get a little complicated when trying to get everything right. I get lost sometimes, and it takes time to find my way. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi Ephraim, really glad to hear Ontraport's been able to replace your tech stack, and that having that much range in one place has let you build out whatever you can dream up. Great to hear our support team's been part of that experience too.

Whenever you want a hand navigating something new, reach out to our support team, we're happy to work through it with you.

Thanks for taking the time to share!

- The Ontraport team

Penny C.
PC
Penny C.
Founder
Small-Business (50 or fewer emp.)
"Perfect tool for the solopreneur who wants to grow a scalable business."
4/5
What do you like best about Ontraport?

It’s all in one and can organize by systems Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It’s so massive as a small business it’s hard to know where to start. And ontraport videos don’t cover all the little quirks. They should have a downloadable checklist for example building an automation for reminders. What to do with the hidden settings and what keeps contacts from getting stuck. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi Penny, glad Ontraport's system-based approach has helped you organize everything in one spot as you grow!

We hear you on wanting more clarity around the smaller details - things like automation setup, hidden settings, and keeping contacts from getting stuck. Our Support Center has step-by-step articles that cover a lot of this, and we're also rolling out a chat assistant soon that'll be able to walk you through those intricacies in real time as you build.

Thanks for the thoughtful feedback!

- The Ontraport team

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"More than a CRM - helping us manage a community of nurses and healthcare organisations"
4.5/5
What do you like best about Ontraport?

I love that Ontraport is very technically capable and constantly surprises me with its level of capability. I'm always learning more about it, which keeps things interesting. What I appreciate most, though, is the community of people with expertise in using it. There's a lot of available knowledge out there, which is great for support. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

It's taken me a long time to figure out how to use it properly. So we initially engaged a consultant to build our system. We had a consultant to help us build the system but if anything, we overengineered it. When we probably could have just kept it a little bit more simple. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi there, thank you for sharing this. It's great to hear Ontraport keeps surprising you with what it can do, and that the community of experts around it has been such a valuable resource along the way.

It sounds like the system you've built is doing a lot for you now, from your Help Center to incident management and onboarding automations. If you'd ever like our team to take a look at how you can get even more value from your account, you can book an account review call here: https://ontraport.com/account-review.

Thanks again for taking the time to share this.

- The Ontraport team

Brooke E.
BE
Brooke E.
CEO
Small-Business (50 or fewer emp.)
"Ontraport’s Automations and Workflows Are Unmatched"
4.5/5
What do you like best about Ontraport?

I love the automations and the workflows. I've tried a lot of different CRMs and you can do so much more with Ontraport than you can with any of the other ones out there that I've tried. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The dashboards and reporting. I have had to build my own. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi Brooke, coming from someone who's tried a lot of different CRMs, it means a lot to hear Ontraport's automations and workflows stand out the way they do.

On dashboards and reporting, that's great feedback, and good timing too. We've just released our MCP server, which lets you connect your AI client directly to your Ontraport data. That means you can ask things like "what emails went out this month and how did they perform," pull revenue totals, or review engagement trends, all through natural conversation instead of building it out manually. Worth checking out: https://ontraport.com/support/My-account/mcp-server.

We've also got new AI features in the works that will make building pages and automations even easier down the road. Stay tuned for that.

Thanks again for taking the time to share this.

- The Ontraport team

Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"All-in-One Platform That Simplifies Everything"
5/5
What do you like best about Ontraport?

It’s an all-in-one platform, so I don’t have to use multiple options. If something breaks, there’s only one place to look, instead of trying to track down where something failed. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

If you’re a smaller team and don’t need all the features, it can sometimes feel expensive for what you actually use. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi there, thank you for a decade with Ontraport, that's a big milestone! Glad to hear having everything in one place has made troubleshooting simpler, and that you've gotten to watch the platform grow and add new capabilities along the way.

On your advice to smaller teams about pricing, we'd recommend that everyone take full advantage of our free strategy sessions - they're a great way to make sure you're getting the most value out of your account right from the start.

Thanks so much for taking the time to share this!

- The Ontraport team

AN
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Ontraport is Robust in Marketing Our Business"
4.5/5
What do you like best about Ontraport?

Ontraport has all of the features I need. I can slice and dice our list as needed. I liked the capabilities for lead generation through landing pages. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is so much to learn and implement. I would like to automate more but just don't have the time to understand what to do. Review collected by and hosted on G2.com.

Jen K.
JK
Jen K.
Practice Owner
Small-Business (50 or fewer emp.)
"Easy to Use, Feature-Rich, and Backed by Top-Notch Support"
5/5
What do you like best about Ontraport?

Ontraport is very easy to use and has a lot of features. The customer support is top notch. There are multiple ways to get support and they stay with you until things are finished and ready to go. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

My FAQ page is a bit bulky, but they are working on ways to make things better all the time. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi Jen, this made our day - thank you!

It's great to hear that the automation is handling your marketing end-to-end, from capturing potential client and clinician information all the way through to your discovery call workflow. That's exactly what Ontraport is built for.

We're always working to improve, so feedback like this helps. Thanks for taking the time to share it.

- Ontraport

JFO .
J
JFO .
Destiny Coach
Small-Business (50 or fewer emp.)
"Well-Organized CRM With Feature-Rich Pages"
4/5
What do you like best about Ontraport?

The way the CRM is organized and all of the features you can use like pages! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Campaigns feel a bit overwhelming and sometimes the formatting in pages is frustrating Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Thanks for taking the time to share your feedback! Glad to hear the CRM's organization and features have been useful, and that it's helping you manage your contacts, pages, and funnels all in one place.

Totally hear you on Campaigns and page formatting - we know that can feel like a lot. Good timing too, we've got some new AI features in the works that will let you build pages and automations just by chatting, plus a new modern interface coming soon.

Thanks again for sharing your experience!

- The Ontraport team

Ramsey C.
RC
Ramsey C.
Owner
Small-Business (50 or fewer emp.)
"Ontraport’s Customizable CRM Layout Makes Work Easier for Everyone"
5/5
What do you like best about Ontraport?

Ontraport is a great CRM. I’ve tried and used many, and I really like the layout and the way I can customize my view. My employees can customize their views as well, which makes it easier for everyone to work the way they prefer. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

The cost is high compared to other comparable software's Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi Ramsey, coming from someone who's tried a lot of different CRMs, it's great to hear the layout and customization options have stood out, and that your team's been able to set up their views in a way that works best for each of them.

On cost, that's fair to bring up, and we're glad the time saved on billing, email, and text automation has made a real difference for your company day to day.

Thanks for the feedback!

- The Ontraport team

Verified User in Consulting
AC
Verified User in Consulting
Small-Business (50 or fewer emp.)
"Excellent Customer Service for Easy Setup"
4/5
What do you like best about Ontraport?

I appreciate Ontraport for helping me email a mass list and manage my pages effectively. The customer service is really great, particularly when I need support with technical issues, creating pages, and managing my pages. I'm able to use Ontraport to schedule emails to my list. Setting it up was very easy, especially with the help of the representative who assisted me in managing and setting up pages. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Management of streamlining the pages can be a bit harder to navigate. Review collected by and hosted on G2.com.

Response from Lindsay Elswick of Ontraport

Hi there, thank you for sharing this. Really glad our support team made setup feel easy, and that scheduling emails to your list and managing pages has been working well for your health consulting business.

On streamlining pages, that's helpful feedback. We've actually got new AI features in the works that will let you build and manage pages just by chatting, which should make that process feel a lot smoother. In the meantime, if you'd like any guidance, our support team is always happy to help.

Thanks again for taking the time to share this.

- The Ontraport team