--- title: Ontraport Reviews meta_title: 'Ontraport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 262 reviews by the users' company size, role or industry to find out how Ontraport works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 262 scale: '5' date_modified: '2026-10-14' parent_category: name: Marketing url: https://www.g2.com/categories/marketing ---

Ontraport Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the amazing customer support of Ontraport, highlighting its responsiveness and helpfulness with immediate assistance. (10 mentions)
Users rave about Ontraport's amazing customer support, noting responsive and knowledgeable agents that enhance their experience. (8 mentions)
Users appreciate the exceptional customer support of Ontraport, highlighting their responsiveness and effective assistance during setup. (5 mentions)
Users find Ontraport to be very user-friendly, enhancing their experience with efficient CRM and intuitive setup assistance. (5 mentions)
Users value the automation capabilities of Ontraport, streamlining their email marketing and client interaction tracking. (4 mentions)
Users find the steep learning curve of Ontraport challenging, particularly with triggers and grouping contacts. (6 mentions)
Users find the learning curve steep and interface not always intuitive, making navigation and features challenging at times. (4 mentions)
Users find poor customer support frustrating, especially when dealing with issues like rigid refund policies and learning curves. (3 mentions)
Users find Ontraport's rigid billing policy frustrating, particularly regarding refunds for unused services and automatic charges. (2 mentions)
Users find managing triggers and groups confusing, complicating their experience despite liking other aspects of Ontraport. (2 mentions)

5 Pros or Advantages of Ontraport

5 Cons or Disadvantages of Ontraport

Ontraport Reviews (262)

View 1 Video Reviews
Reviews

Ontraport Reviews (262)

View 1 Video Reviews
4.5
262 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
AF
Annie F.
Owner
Small-Business (50 or fewer emp.)
"This vibrant platform manifests the growing edge of what's human online"
5/5
What do you like best about Ontraport?

The interface feels free. It's not afraid of simplicity; it lets you move and grow. So different from the clogged, cramped constraints of other platforms (I've tried them all, and when I couldn't afford Ontraport I went elsewhere for a decade, then came home to OP as soon as I could and it's like I never left). OP feels like a constant breath of fresh air. There's an of creativity and common sense. And the customer service is vibrant, authentic, and joyful--these are real people! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Well, it costs a bunch but it sure feels worth it....trying to think of some downsides..i was going to say dragging and dropping would be good--but really the block editors are working very nicely. No problems so far! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

This review is making our heart sings. 😍 We're happy to have you back, Annie!

Yasmeen K.
YK
Yasmeen K.
Small-Business (50 or fewer emp.)
"Powerful CRM, steep learning curve but world class customer service to assist every step."
5/5
What do you like best about Ontraport?

Ontraport is an incredible tool for capturing leads and turning them into clients. Their system templates are powerful. I haven't seen anything like them elsewhere. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is a learning curve, as there is for any powerful tool. However their customer service is unbelievably good. I can't believe how much I've learned from them in the last month alone. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're thrilled to hear that Ontraport has helped simplify your business. And you're correct, we are constantly working on updates/feature releases so keep an eye out. :) Thanks for taking the time to share your experience. Yasmeen!

Janice D.
JD
Janice D.
Freelance Web Developer
Small-Business (50 or fewer emp.)
"The Ontraport Support team is one of a kind!! They are all great!"
5/5
What do you like best about Ontraport?

I loved their support team best! I'm a beginner on OP, and have been using it for almost 5 to 6 months now. During that period, the OP team guys have been very helpful. I've been through a lot of platforms and OP is unique! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I haven't experienced anything that I don't like on OP features at the moment. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're happy to hear you've felt supported while getting up and running, Janice. Can't wait to see everything you accomplish with the app!

Pacific Sky Power R&D T.
PT
Pacific Sky Power R&D T.
Project Manager at Pacific Sky Power
Small-Business (50 or fewer emp.)
"Amazing Top-Rated Marketing Support TWO THUNBS UP!!"
5/5
What do you like best about Ontraport?

I've had a great experience working with everyone at Ontraport. This is a great company that cares about helping all types of businesses on their journey to massive success! Our company Pacific Sky Power is a grassroots organization seeking to change the game for clean sustainable energy for all. Over the last 10 years, we've fallen behind with our marketing, and working with the exceptionally talented team at Ontraport has been an absolute pleasure. Their tech support is incredibly helpful in getting you set up fast! I'm looking forward to learning all the latest marketing strategies and succeeding with all of our business goals. Many thanks to everyone at Ontraport! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

I have yet to experience a downside to working with Ontraport. Again, many thanks to everyone at Ontraport! 24-hour top-rated tech support would be helpful to business developers working through the night. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We need more organizations like yours so we're very happy to hear you've found success with the app. This review made our entire week so thanks for sharing. 😍

Stacy  R.
SR
Stacy R.
CMO
Small-Business (50 or fewer emp.)
"Support team continues to go above and beyond!"
5/5
What do you like best about Ontraport?

The desire of the support agents to go above and beyond to help find solutions is way above industry standard. Sometimes there is not an elegant solution, and the support team is GREAT at finding a workaround when one exists. Eli Seale continues to impress! Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Sometimes OP is too sophisticated for its own good and simple or basic features seem to be missing or still on the roadmap. One example is a calendar booking feature or the ability to use the 'Contact Owner' as a 'Send From' email. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Thanks for sharing your feedback, Stacy. We definitely have a calendar feature in the works so keep an eye out!

Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Great CRM for Leads, Conversions, and Maintaining Epic Customer Relationships"
5/5
What do you like best about Ontraport?

I love being able to manage my leads and clients on a personal level. With the flexibility Ontraport provides such as tagging, automations, rules, triggers, and if/and statements, they feel I am talking directly to them instead of just another name on my email list. Nothing is worse to me than when I buy someone's product and they keep emailing me like I am a prospect. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There have been a few automations that I feel should be really simple to do, but the ability to do them just isn't there. This requires more manual touchpoints than I would like. However, at least there are some workarounds to get the job done... at the end of the day, that is the most important thing. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Very happy to hear Ontraport has helped you maintain personalized client relationships and automate your lead nurturing! Thanks for leaving your feedback!

Adriana D.
AD
Adriana D.
Co-CEO
Small-Business (50 or fewer emp.)
"LiveChat support is extremely helpful!"
5/5
What do you like best about Ontraport?

I've been getting a lot of help from LiveChat support this week as I learn Ontraport (new to me), and Erin Gomez was particularly helpful today! I love the ability to customize and create a variety of types of dynamic content, and learning this is easier with people like Erin :) Every rep has been quick to create a screengrab video to show what to do. And I love not waiting more than 5 seconds for support to arrive. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There isn't a prebuilt blog template yet but I hear it's in the works! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

We're so glad you've had a great experience learning about the app, Adriana. Thanks for taking the time to share your experience. :)

Lynette L.
LL
Lynette L.
Consultant and Founder
Small-Business (50 or fewer emp.)
"Why I love Ontraport"
5/5
What do you like best about Ontraport?

It's a really powerful sales and marketing platform. I am starting a membership site and I like that I can create it using Ontraport, instead of cobbling together different platforms. The page builder is easy to use with its click and drag functionality. The automations are easy to set up with the help of pre-loaded templates for common tasks. And the customer support is absolutely first rate with quick response times even during the weekend. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

There is a slight learning curve around navigating the platform. The system categorizes information in a different way to some other tools that I have used, and that took a little bit of getting used to. Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Hi Lynette. We're glad to hear you've had success with Ontraport! Thanks for sharing your experience with the community. 😁

Shannon L.
SL
Shannon L.
Founder and Director
Small-Business (50 or fewer emp.)
"All My Back-Office Support under One Roof!"
5/5
What do you like best about Ontraport?

Ontraport is an entrepreneurial unicorn - I'd been searching for years to find a service that could provide everything (contact management, autoresponders, landing pages, a membership site, forms, etc.) in one place. Ontraport does that beautifully!

I'm a huge OntraPeeps fan. Their customer service is outstanding - their Live Chat is convenient and efficient anytime I run into a challenge in structuring something, and their online resource guides are thorough. If I need anything beyond that, they are always quick to escalate the issue for further research and action.

Ontraport is also easy to use. Their drag-and-drop structure of building everything makes it accessible and understandable to "normal" folk as well as convenient for techies. Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

Honestly, the only frustrations I've had have been when I've needed a feature that didn't exist. Many times, it was something that Ontraport was already working on. I appreciate that their support staff is always willing to go the extra mile to help me find a workaround. In addition, there's also an easy way to request new features - a forum where they actually read and respond to requests! Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Love to hear that you're loving the software for your biz, Shannon! And happy to hear you've had a positive experience overall. Keep an eye out for future feature releases. 😉 And thanks for the review!

Nicoletta I.
NI
Nicoletta I.
Small-Business (50 or fewer emp.)
"excellent service"
5/5
What do you like best about Ontraport?

the staff is very helpful and very friendly, always there to help when you need them and they dont mind explaining it till we are happy. very pleased with them Review collected by and hosted on G2.com.

What do you dislike about Ontraport?

nothing, cant complain as the service is excellent Review collected by and hosted on G2.com.

Response from Alexandria Loza of Ontraport

Happy to hear you've gotten the support you need to move your business forward. Thanks for sharing, Nicoletta.