ON24 Reviews & Product Details

What I like most about ON24 is how it connects webinar management with marketing operations. The platform offers flexibility in customizing webinar experiences, managing registrations, and creating interactive sessions for attendees. Once familiar with the interface, it becomes easier to manage event requirements and keep webinar activities organized.

The analytics are particularly useful because they help us look beyond registration and attendance numbers to understand audience engagement and identify potential leads. The integration with marketing automation platforms and CRM systems also helps connect webinar activity with lead management, segmentation, and post-event nurturing.

From a performance and ROI perspective, these insights help us evaluate how webinars contribute to lead generation and follow-up campaigns, rather than measuring success by attendance alone. Having event management and engagement reporting in one place can also reduce manual effort and make reporting more efficient. The available product guidance and audience insights are useful for understanding the platform's capabilities and making better use of webinar data.

Overall, ON24 is valuable for marketing teams that want to connect virtual events with their broader marketing activities. Its combination of event customization, engagement analytics, integrations, and reporting helps make webinar data more actionable and supports more informed marketing decisions. Review collected by and hosted on G2.com.

One area where ON24 could improve is the flexibility of its workflows. Setting up webinars and managing different event requirements can take some time, especially when multiple events are running simultaneously. Some tasks could be more straightforward, and having more flexibility when customizing event settings and reporting would make day-to-day work easier. I would also appreciate more streamlined reporting options to make it easier to analyze engagement data and use it in follow-up marketing activities. Overall, these improvements could help reduce manual effort and make the platform more efficient for marketing teams. Review collected by and hosted on G2.com.

I am very satisfied with ON24. The platform is easy to use for daily webinar management, yet it offers advanced capabilities for organizing more complex events, such as on-demand webinars, simulated live events, or live online events.

One of the aspects I value most is the interaction options offered within the webinar console, such as Q&A, FAQs, CTAs, or the possibility of booking meetings. These features greatly help improve attendee participation and generate business opportunities.

I would also highlight the quality of the reports and registration pages automatically generated by the platform, which allow for very comprehensive information with little effort.

Additionally, the artificial intelligence features add a lot of value. They allow for easy reuse of content generated in a webinar to create blog articles, short videos, transcripts, or social media posts with just a few clicks. Review collected by and hosted on G2.com.

Although the production module is very powerful and offers many possibilities, it can sometimes be complex to understand and use, especially for users who do not work with it regularly. There is a certain learning curve to take full advantage of all its capabilities. Review collected by and hosted on G2.com.

ON24 is an essential platform for managing our webinars and virtual events. We regularly use its registration tools, engagement features (polls, Q&A, surveys), and reporting capabilities. Having event management, audience engagement, and analytics in one platform saves significant time and simplifies execution. The detailed engagement reporting helps us identify follow-up opportunities and understand which content resonates most with attendees. An unexpected benefit has been the value of ON24's on-demand experiences, which allow us to extend the life of webinar content and continue generating engagement long after the live event ends. Overall, it has made our webinar programs more efficient and measurable. Review collected by and hosted on G2.com.

While the platform is robust, some areas of the user interface feel dated compared to newer webinar platforms. Most functionality is easy to access once you're familiar with it, but a more modern and streamlined user experience would make navigation even smoother. Review collected by and hosted on G2.com.

On24 has a lot of really great features out of the box that simply aren't offered with other platforms. Being able to restructure the console and really helpful built-in template interactive features for participants. The reporting and analytics for events are top notch. One of the best reporting systems of any SaaS I've used. Review collected by and hosted on G2.com.

Nothing I specifically dislike, there are a few features I'd like to use personally as an administrator that are add-on products, that may not be in the budget but would be helpful to admins. It's also fully understandable from a technical perspective WHY these are paid add-ons though, as most would require additional support, onboarding, and resources that are 1:1 and take the time of humans to functionally use, so it's not so much a dislike as a "I wish I could have all the features available" Review collected by and hosted on G2.com.

I like that ON24 is easy to use. It's very easy to create the webinar and copy it, which is the main reason why I prefer it. I also value the confirmation and registration emails, and I use tools within the console like certificates and reports, which are very comprehensive at the end of each webinar. Review collected by and hosted on G2.com.

I think there are still many things I can't do with the unpaid version, for example, I can't transcribe videos, and it's difficult to download videos because it takes a long time. I would like those two things to be improved. Review collected by and hosted on G2.com.

It offers additional resources to interact with audiences, including polls, surveys, and other tools that help improve the attendee experience and make it easier to gather feedback. Review collected by and hosted on G2.com.

Live captions in different languages would be very helpful. The tool should provide this service online and include an option for live captions. Review collected by and hosted on G2.com.

One of the things I really like about ON24 is how they continuously keep improving the platform with frequent updates and new features. I especially like the way they are bringing AI into the experience, along with the refreshed registration banner layouts and overall smoother user experience.

I’ve also noticed that the chat support experience has improved a lot, and even the bot support is quite helpful for quick assistance and guidance.

Overall, ON24 still feels like one of the best webinar platforms in the market because they continue to evolve and make the experience better for users. Review collected by and hosted on G2.com.

One thing I would still love ON24 to improve is the presenter image sizing on multi-registration pages. Right now, when there are multiple presenters, the images appear quite large and take up a lot of space on the page. If there are more than five or six presenters, users end up having to scroll a lot, which can make the page feel a bit crowded.

It would really help if the presenter images could be slightly smaller or arranged in a more compact way to make the registration page cleaner and easier to navigate. I feel this would be a simple but very impactful improvement for the overall user experience. Review collected by and hosted on G2.com.

It's easy to use, has good integrations with marketing automation systems and looks good to viewers. We have found occasional glitches recently but that's been a very small amount out of running an average of 3 webinars per week, so as a proportion it's been very small. The price is very reasonable for what is one of the best webinar platforms out there. Review collected by and hosted on G2.com.

We have had a few issues with webinars not working, and support were unable to help as they needed to recreate the issue. And as a user it works best on Chrome, so we have to steer people away from other browsers. Review collected by and hosted on G2.com.

I find ON24 easy and intuitive to use, which is a big plus for running webinars smoothly. The support is good, and the usability of features makes it simple to handle webinars and fix mistakes seamlessly. I also appreciate that it's a good platform for both big and small organizations, helping us a lot with our webinars by enhancing user experience and saving time and stress compared to other platforms. Review collected by and hosted on G2.com.

Some of the navigation and design options feel rigid and dated. The report feature is as a link but should be easier to use. Also, ON24 locks me out way too often and quickly, meaning I'm constantly logging back in during sessions. Review collected by and hosted on G2.com.

I use ON24 as my go-to webinar and virtual event platform. I have a great experience with it because the platform is intuitive and easy to use, making it simple to create and manage professional webinars and virtual events. I like the flexibility it offers when setting up similar or live events, and the post-event reports it generates are really helpful. Its engagement tools work well to keep the audience involved, while its detailed analytics provide valuable insights into attendee participation and event performance. ON24 also offers valuable features like lead generation capabilities and seamless integrations, which help organizations deliver engaging virtual events. Additionally, it was really easy to set up, which fulfills our requirements and makes managing sessions much easier. Review collected by and hosted on G2.com.

So areas for improvement in ON24 include a more modern user interface, simplified event setup and management, faster platform performance, and enhanced customization options. Improving the reporting experience and making integrations easier to configure would further enhance the overall user experience. Review collected by and hosted on G2.com.