On-Site Reviews & Product Details


What is On-Site?

At some point or another everyone rents an apartment. So why is the process of renting so difficult? At On-Site, we’re fed up with all the paperwork, the trips to the leasing office and the endless waiting in applicant limbo. We believe that renting should be fast and easy, and more than anything, renting should be fun. After all, what's more exciting than picking out your next home? Since 1999 we’ve been building cloud-based software that helps renters and property managers across the country get things done. From online applications to instant qualification tools and digital documents you can sign electronically, at On-Site, we move leasing online.

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On-Site Profile Details

On-Site Profile Details

Vendor
On-Site.com
Company Website
Year Founded
1999
HQ Location
Campbell, CA
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
138
Twitter
@Kubotek3D
Twitter Followers
1,851
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On-Site Reviews

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On-Site Reviews

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1-40 of 40 total On-Site reviews
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ayudante de produccion
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"from publication to rent"

What do you like best?

make it easy to use and save our staff several hours each week that they could spend on retention and on-site tracking are the processing facility of the application and the electronic signature process. An applicant can make their request online and electronically sign our documents while you are in another state / country you help us with our occupation and speed

What do you dislike?

I do not like that I had an insistent when someone wanted to add another resident to their lease, nothing else that left everything well

Recommendations to others considering the product:

I recommend on-site since it helps you with the rental of an apartment, and everything that includes, among them, websites, advertising, management of potential clients, online applications, background checks, payments and email. signatures Representatives will take your hand and remain with you years after implementation

What problems are you solving with the product? What benefits have you realized?

Online leasing and cloud storage of documents have greatly improved our ability to move to a secure but easily available platform based on the cloud. Help defiantly with the organization of the office, as well as for future residents

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Resident Services Manager
Real Estate
Enterprise
(1001-5000 employees)
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"Gets the job done"

What do you like best?

I like being able to customize my homepage to have it feature aspects that I use most often. I'm able to quickly search for people by name. It's fairly easy to edit information once it's been submitted as well

What do you dislike?

There seems to be glitches ever so often or the site will go down randomly. This hasn't been happening a lot lately, but when I first started using it, it seemed to have some sort of problem like once a week

Recommendations to others considering the product:

Take some time to just really learn how it works and how it can best meet your personal needs!

What problems are you solving with the product? What benefits have you realized?

We are able to quickly locate leases and other forms that have been submitted to us. I can access recent payments and resident portals which often enables me to better see the issues that they are facing when they can't figure something out since I can basically see the exact same screen that they are.

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U
Small-Business
(2-10 employees)
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"Besides kinks that you have to work through, this program is great for leasing! "

What do you like best?

I like that it is a one stop shop, you can do everything through this program when it comes to leasing. You can run background checks, credit screenings, have them apply, and have them sign their lease through this program. There is no hoping back and forth from different programs when having residents or prospects complete different parts of the applications.

What do you dislike?

For awhile On-Site was automatically adding deposits to our leases when this is not something it had previously done. The majority of our residents do not have to pay deposits upon move in because of excellent credit screenings and so it was inconvenient that we would have to resend lease corrections because On-Site was adding this... it took about a month to fix.

What problems are you solving with the product? What benefits have you realized?

One stop shop, you do not need other programs really. We use One-Site with this program for our maintenance requests, but for leasing this is the program to use.

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U
Validated Reviewer
Verified Current User
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"Great experience with a few glitches"

What do you like best?

I really enjoyed the new layout that On-Site implemented. It allows me to view recent leasing activity as we as follow-ups- all on the same time page.

What do you dislike?

There are times that On-Site responds with a delay. For example, the search bar will not include an immediate drop down from time to time.

What problems are you solving with the product? What benefits have you realized?

On-Site allows me to access important leasing documents and conduct profile searches quickly so that I am able to do my job properly. Problems with their automatic emails (such as lack of compatibility with Gmail accounts) have been overcome by simply supplying an alternate email address. The benefits of inside include easy access and security time-out sessions.

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Leasing Manager
Real Estate
Enterprise
(1001-5000 employees)
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Verified Current User
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"On-Site Review"

What do you like best?

It's not that I dislike On-site, I just think Entrata is more user friendly and easier to navigate through.

What do you dislike?

I don't like that you have to click the print button to "sign" a lease...that doesn't make much sense to me. I also don't like having On-site and Onesite separated. I think it would be more beneficial for properties to just have one website for everything.

What problems are you solving with the product? What benefits have you realized?

I don't really feel any problems have been "solved" with On-site at our property.

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Director of Marketing
Facilities Services
Mid-Market
(51-200 employees)
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Verified Current User
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"Service you can count on"

What do you like best?

I have to say the E-sign product I like the best because we are providing faster service to our residents. It saves our staff several hours every week that they could spend on retention and follow up. The Esign product was our first step in our initiative to go paperless.

What do you dislike?

There is nothing at this time that I do not like about On-Site services.

Recommendations to others considering the product:

If you are using Yardi software and you are tired of FALSE integration promises and just want the service to work, save you time, money, and headaches...then use ON-Site. The representatives will hold your hand and stay with you years after implementation. They continue to improve services and still to this day (over 7 years later) they follow up to see if there is more they could offer us or assist us with. All around a great company to partner with.

What problems are you solving with the product? What benefits have you realized?

Utilizing the Esign has saved our staff and clients hours of time per week by not having to print, read, disclose, review, call, drive, come in the office and sign 15 pages of the lease. It is now a just a few clicks and minutes later the lease is signed and saved to the cloud. The prospect screening has been the ONLY outside service to integrate with Yardi seamlessly and give us instant access to results that automatically update our guest card in Yardi. I enjoy the ad blast because it helps market our properties and links well with SEO efforts. The back end reporting is convenient and helps us track our marketing efforts with ILS's. The demographics reports have been handy as well.

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Policy and Procedure Specialist
Real Estate
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"On-Site's E-Sign feature has saved us time!"

What do you like best?

The best parts of On-Site are the ease of application processing and the E-sign process. Each of these portions of the site have saved our sites an unimaginable about of time in the office. We have several communities where online applications are all that we get. The fact that an applicant can do all their applying online and e-sign our documents while they are in another state/country helps with our occupancy and the quickness of helping applicants find the right place to live!

What do you dislike?

The system goes through enhancements quite often which can affect the performance of the site itself, but ultimately, the enhancements help our associates!

What problems are you solving with the product? What benefits have you realized?

The time and energy that our associate's are saving is very high. Applicants and residents alike can take all the time in the world to review our holding deposit paperwork and our lease agreements and then contact us with questions. There is not the rush to review 40+ pages prior to move in (which would take an hour or more sometimes!) and our applicants love how easy e-signing is.

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Director of Business Development
Real Estate
Mid-Market
(51-200 employees)
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Verified Current User
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"After four years the On-Site product suite contiunes to be the best tech decision we've made"

What do you like best?

Flexibility. On-Site's product offerings are about bolstering you business capabilities, not ramming a forced parameter on your business. On-Site has desired a partnership with it's customers, they offer our company the ability to server customers in more ways, locations and timelines then would be possible other wise.

What do you dislike?

Honestly, we have not found anything four years in that made us question the product or team.

Recommendations to others considering the product:

Speak with a Sales Rep, they are very low pressure and really want to make sure they have an understanding of your business and it's individual needs.

What problems are you solving with the product? What benefits have you realized?

As mentioned previously the flexibility of the platform has been the biggest boon to our success. We are continuing to transition into a paperless environment. On-line leasing, document cloud storage have greatly improved our ability to move to a secure yet readily available cloud based platform. Secondly, the ability to custom tailor (with ease) these products to individual owner requests and property requirements has been a true benefit to our management company.

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Regional Marketing Manager
Real Estate
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"There is gold at the end of this rainbow!"

What do you like best?

What I like best about OnSite is that it's intuitively designed so even if you miss a training or are new to the team you can typically figure out where to go in OnSite because it's set up simply.

What do you dislike?

The only thing I dislike is that there are 'industry standard' usability functionalities that OnSite is still working to implement. My hope is that by the end of 2017 we'll all be on the same playing field.

Recommendations to others considering the product:

Roll out slowly and in phases. As good as your teams are it's a lot of new information to absorb.

What problems are you solving with the product? What benefits have you realized?

With Entrata there was absolutely NO consistency across our communities. Through rolling out OnSite we've been able to create a clean playing field and set standards for everyone to adhere to.

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gerente
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"web-based property management"

What do you like best?

which is a web-based property management software does not require downloads or CDs to install, and all updates are done automatically. If you have a mobile device with Internet capability, your office can be mobile

What do you dislike?

I just do not dislike anything, I like everything because it has helped me increase my sales

Recommendations to others considering the product:

An affordable and professional rental property management software that increases revenue, improves efficiency and fills vacancies faster.

What problems are you solving with the product? What benefits have you realized?

On-site has made it easy to start and generate more profits from our rental properties. They are one of the best property management software programs

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auxiliar administrativo
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"streamlines the rental process"

What do you like best?

Tracking in place are the ease of processing the application and the electronic signature process, you can do everything through this program when it comes to leasing. You can perform background checks

What do you dislike?

nothing since Most of our residents do not have to pay deposits when moving due to excellent credit assessments

Recommendations to others considering the product:

use ON-Site. The representatives will take your hand and remain with you years after the implementation

What problems are you solving with the product? What benefits have you realized?

I can access recent payments and resident portals, do not need other programs really

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Enterprise
(5001-10,000 employees)
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"On-Site is Great!"

What do you like best?

It is easy to use, it is convenient for us in the office as well as for those that are future residents. It makes it easy to have everything and all the information in one place

What do you dislike?

Sometimes it can be temperamental. I had one insistent when someone wanted to add another resident to their lease, so we added them on On-site and then later, it said they had been approved but we were not able to locate their information or their lease... as if they did not have anything ever on On-site

What problems are you solving with the product? What benefits have you realized?

As far as business problems being solved, it defiantly helps with the organization of the office as well as for the future residents. I have realized many benefits with using On-Site, I have said this before and will say it again, it is convenient to use and very helpful.

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Yardi Systems Manager
Real Estate
Mid-Market
(51-200 employees)
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"We love using On-Site!"

What do you like best?

The ease of use. When dealing with hundreds of users we need a product that is easy to use to ensure that our users are able to adapt to the program quickly and with a minimal amount of training. It is self-explanatory for the most part and very easy for the applicants/residents to use which is probably the most important part!

Their customer service is top notch!! They are an amazing company to work with and are very customer oriented and always go the extra mile to make sure that everything is working smoothly at our company.

What do you dislike?

There's really not much that we dislike. We still have some integration issues with between On-Site and Yardi that are being worked out.

What problems are you solving with the product? What benefits have you realized?

We use On-Site to screen our residents from the time they first apply for an apartment. It is critical that their first impression (along with the website) is an easy experience for them, which On-Site does. The ability to do everything online for a prospective resident is very important as that is the way things are trending. Being able to apply, pay their fees, be screened, notified whether or not they have been approved and sign all of their lease paperwork from the comfort of their own home is such a tremendous benefit.

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Assitant Manager
Real Estate
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"Quick screening"

What do you like best?

Quick and easy credit screening results.

What do you dislike?

Sometimes reports can take up to 10 days. We tend to lose these applicants

What problems are you solving with the product? What benefits have you realized?

We are able to control what we screen for.

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AR
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"on-site review"

What do you like best?

I like the fact that on-site is basically a one stop shop for many items needed in our field. As of now I believe we use about 4-5 products from on-site and each one is better than the last. It makes my work flow smooth and easy and I would suggest on-site to any other management company.

What do you dislike?

There have been a few times where requests we have made weren't done on time which was a minor set back. However, once we brought it to on-site's attention it was taken care of promptly.

Recommendations to others considering the product:

Get it now!

What problems are you solving with the product? What benefits have you realized?

Speed, organization and efficiency are all met in one location with on-site which definitely saves us office space from keeping outdated files.

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UR
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Online Leasing Solution Made Easy"

What do you like best?

On-site online application allows prospects to get screening results almost instantly and prompts them to continue on to the lease paperwork. This has helped us improve closing ratios and allowed for leasing to happen 24/7 - even outside of office hours.

What do you dislike?

On-site's integration with Yardi can be tricky at first but as long as you make the right connections early on the support team will see you through any hiccups you may experience during implementation.

What problems are you solving with the product? What benefits have you realized?

Using On-site's payment platform powered by Paylease, we have been able to collect more app and admin fees upfront and have a higher percentage of residents paying rent online, which has reduced the amount of time our on-site staff spends scanning checks and money orders.

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UH
Mid-Market
(51-200 employees)
Validated Reviewer
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"Decent Start"

What do you like best?

Guest card follow up makes it easy to keep track of all of your teams follows ups and prompts reminders

What do you dislike?

not a way to filter leasing activity and residents to weed out cancelled apps/rejects as well as past residents. True leads get lost and current residents are hard to sort through. Credit check is not always accurate- system does not easily check for previous apps and fake info before running screens and giving false approvals. Leases are too long and cumbersome. Not made for student leases.

Recommendations to others considering the product:

Be sure to look through everything yourself and take the lease and credit checks for what they are worth.

What problems are you solving with the product? What benefits have you realized?

Easily get applications ran online and digitize signatures on leases.

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AM
Enterprise
(10,001+ employees)
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"On-Site has rocked our world!"

What do you like best?

Our support team and our account manager are the best at answering our questions and filling us in on updates and new features of products we already use. We love working with our rep and we love that he got to know us and our company so that he could provide the best products for our specific needs and in a way that these products could improve our workflow.

What do you dislike?

There isn't much to dislike over at On-Site...oh, maybe just having to change my password every 3 months, but we know this serves a security purpose which can't hurt.

Recommendations to others considering the product:

Trust your team and know that they won't try to sell you products you don't need.

What problems are you solving with the product? What benefits have you realized?

We are going fully digital thanks to On-Site, no more wasted paper from faxes and printing. We are joining the rest of the digital business world and becoming more efficient at that!

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UR
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"EVERYTHING I NEED IN ONE PLACE!!"

What do you like best?

I open On-Site every morning, first I check for any pending applications to run, then I do my guest card follow ups, and all through out the day I am making new leases and lease renewals. ALL FROM ONE SPOT.

What do you dislike?

The turn around time for back ground and criminal checks. When we used Yardi, there was never a wait.

Recommendations to others considering the product:

I would greatly recommend it.

What problems are you solving with the product? What benefits have you realized?

It houses everything I need in ONE PLACE, there fore I am always able to find what I need.

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Case Manager
Education Management
Mid-Market
(51-200 employees)
Validated Reviewer
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"Responsive and Flexible"

What do you like best?

I love how flexible this company is to meet the needs of its clients

What do you dislike?

Sometimes, due to their size, requests can take longer than normal

Recommendations to others considering the product:

Know they were purchased by Real Page and are positioning themselves to be better and larger for their clients.

What problems are you solving with the product? What benefits have you realized?

We use On-Site to screen applicants to apartment communities. We use the information they conglomerate and make sound business decisions.

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Director of Systems and Revenue
Real Estate
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
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"On-Site-Consistent and Reliable"

What do you like best?

We have used On-Site for about 8 years now and they have always proven to be a trusted technology partner. Each and every product has positively affected our business and we have proven results to show for it.

What do you dislike?

To be honest, we are very happy with all of the products that we use.

What problems are you solving with the product? What benefits have you realized?

We use just about all of their products from Online Leasing to Resident Screening. Just on one product alone we saw a 20% increase in applications being submitted which most assuredly drove revenue for our communities.

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UR
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"Screening Results in Minutes"

What do you like best?

On-Site is an easy to use software that allows for instant screening results and that's just a start. They have e-sign available for those who love the convenience of signing on your own time! Fantastic product that combines some of the best workflow leasing features in one fell swoop!

What do you dislike?

The turnaround time for document changes.

What problems are you solving with the product? What benefits have you realized?

The convenience factor is HUGE for our company. We are more efficient and less likely to lose rentals because of how much and how quickly this site works.

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UR
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
Review Source
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"Screening"

What do you like best?

I think the screening product is great but the customer service that this company provides is incredible.

What do you dislike?

I do not have any real dislikes with the product. I only wish there was a way to capture the criminal side of screening more timely. I don't believe that is a product issue but more how the county's store records.

Recommendations to others considering the product:

This company is very innovative and cutting edge. Customer Service is at the highest level.

What problems are you solving with the product? What benefits have you realized?

I like the quick turn around on screening. This helps us close the deal on the spot and we are less likely to lose an applicant in the process.

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AR
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
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"On-Site Reputation Scout"

What do you like best?

The fact that you can get all of your reviews in one place. I get an email every morning with the previous days reviews and it allows us to get them to the property to cover any training issues or services. Wonderful product!

What do you dislike?

There has not been anything that I don't like so far. We are still in the early stages with it, but so far, so good!

What problems are you solving with the product? What benefits have you realized?

We can train and course correct immediately.

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U
Small-Business
(2-10 employees)
Validated Reviewer
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"User-friendly "

What do you like best?

On-Site is the best website our company uses to keep track of residents leases and rent payments. It is very straightforward and easy to use. Finding the information needed is straightforward.

What do you dislike?

Sometimes it does take a while for information to pull up on On-Site and it is a bit of a pain to just copy information.

What problems are you solving with the product? What benefits have you realized?

On-Site allows us to easily administer leases and edit them without many problems or hiccups. It is very easy to teach to new employees

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CR
Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
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"On-Site Review"

What do you like best?

The ability to lease completely online with one program. Makes it easy for applicants to apply/qualify and sign their lease right from home!

What do you dislike?

The bugs...every week something within the work flow will be effected by changes made by the On-Site team

What problems are you solving with the product? What benefits have you realized?

We have solved the problem of receiving application payments via money order - we have more applicants submitting their applications online because of the payment portal

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Sales Associate
Real Estate
Enterprise
(1001-5000 employees)
Validated Reviewer
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"On-Site is Wonderful!!!"

What do you like best?

I love how easy it is to use On-Site. If you ever need help, they are right there helping you. I never have to wait very long to hear back from them!

What do you dislike?

I haven't had an issue with On-Site yet, so there is nothing to dislike.

What problems are you solving with the product? What benefits have you realized?

We try to get our prospects approved and when they get denied, renters relations are always available to help! It's wonderful!

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CFO
Real Estate
Mid-Market
(501-1000 employees)
Validated Reviewer
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"CFO "

What do you like best?

The Stability and Flexibility of the products offered. Topped off with the dedication of the teams to get things right.

What do you dislike?

Communicating with "techies" of which I am one, is sometimes difficult.

Recommendations to others considering the product:

Definitely would give it a try

What problems are you solving with the product? What benefits have you realized?

Our Online presence, and consolidating of online apartment leasing within cities.

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A
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"On-Site for property management tenant screening"

What do you like best?

Easy to use and easy to screen tenants.

What do you dislike?

Background checks can take too long to be completed resulting in lost tenants.

Recommendations to others considering the product:

Easy to use and screen tenants

What problems are you solving with the product? What benefits have you realized?

Tenant screening

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AR
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
Review Source
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"Great people and a great product! "

What do you like best?

On-Site is all about the people and the belief that they can create a great product that fits your housing needs.

What do you dislike?

With any constantly expanding product you run into bugs.

What problems are you solving with the product? What benefits have you realized?

Moving our leasing online, screenings, payments, as well as lead management.

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EI
Mid-Market
(201-500 employees)
Validated Reviewer
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"Electronic Lease Docs"

What do you like best?

On.site.com's electronic lease docs just work. The work flow is straightforward and our teams have rapidly adapted to their product.

What do you dislike?

Changes tot he documents can be slower than we would like.

Recommendations to others considering the product:

If putting a hold on lease doc changes is feasible for your company, do that while you are implemented the product.

What problems are you solving with the product? What benefits have you realized?

Overall, the electronic lease docs product seamlessly integrates with their screening tool. We are reducing the time our staff spends walking new tenants through lease docs.

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AR
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"On-Site Leasing Suite - Hash Tag #Game Changer"

What do you like best?

The quickness of the application results

What do you dislike?

Not much I dislike. If anything, the turn around to adjust documents is the biggest area of improvement.

What problems are you solving with the product? What benefits have you realized?

Less paper. More efficiency and stream lined application process.

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C
Small-Business
(2-10 employees)
Validated Reviewer
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"On-site Review"

What do you like best?

On-site's e-sign has saved a lot of headache and time for our community. It's simplicity and effectiveness has helped lease apartments at a greater rate than before.

What do you dislike?

The ability to navigate through the site can be difficult sometimes.

What problems are you solving with the product? What benefits have you realized?

We are signing leases at a much faster rate than before, reducing stress, and not losing as many clients.

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UR
Small-Business
(11-50 employees)
Validated Reviewer
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"Great background check software!"

What do you like best?

Very easy to use and detailed for helping clients.

What do you dislike?

Sometimes it did take a while to get the back ground check back.

What problems are you solving with the product? What benefits have you realized?

Background checks and figuring out why some people didn't pass was very easy to do.

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UM
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
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"Love seeing results! "

What do you like best?

Since the onset of On-Site, traffic tracking has improved by over 48%-this shows how important this software is!

What do you dislike?

The process of wait-list & bulk special uploading .

What problems are you solving with the product? What benefits have you realized?

Tracking - seeing where we need improvement within our offices, follow ups and allowing us to close more leads.

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AR
Mid-Market
(51-200 employees)