Omnisend Reviews & Product Details

I like the way that Omnisend integrates with Shopify. I also like that I can import my own templates. Review collected by and hosted on G2.com.

The customer service is atrocious. Every time I need to ask for help, the agent takes 3 to 5 minutes in between replies, often forgets what we're talking about, and usually doesn't solve the issue. The last time I needed help, it was 45 minutes in between replies. This is completely unacceptable.

The integration with Google Drive needs attention. Also, there should be an integration with Canvas for better image handling. I want to have modules that automatically update that are not part of the universal templates.

Additionally, I'd like to integrate Omnisend with Claude to create more options and emails faster. The onboarding was not easy; the team didn't move all our flows properly, and I had to rebuild certain flows like the abandoned browse and cart because the dynamic content wasnt available the way they set it up and couldn't be actively dropped in. Review collected by and hosted on G2.com.

I love how simple and intuitive Omnisend is. I value that everything can be set up with just a few clicks and is ready to edit emails. I also appreciate its ability to resolve the replacement of the confirmation email in Shopify with a few clicks, as well as creating a discount pop-up, and complete automations like welcome, abandoned cart, and abandoned checkout, all in just 2 days. The simplicity and speed to achieve things using the least possible time are very important to me. Review collected by and hosted on G2.com.

At the moment, the only thing I would add is an extra email to replace the Shipping confirmation email in Shopify, in the same way that I have the option to edit the Thank You email and replace the Shopify order confirmation. This would be a great advantage for those of us who do not use Shopify Plus. Review collected by and hosted on G2.com.

What I like best about Omnisend is how intuitive the UX is. Within 10-20 minutes you get the hang of it - which matters when you're onboarding new clients and need to move fast. The platform covers the essentials well: email sends, pop-ups, and audience analytics, all in one place. It's also more budget-friendly than a lot of the alternatives, which makes it a realistic recommendation for a lot of brands who can't afford a very pricey ESP. The customer service is helpful, I think the AI chatbot works pretty well for basic questions, too. I'd give it an 8 out of 10 overall and a 10/10 for brands on a budget - it's definitely one of the best email marketing platforms to use. Review collected by and hosted on G2.com.

The audit permission level doesn't allow you to view flow designs, which isn't consistent with how other ESPs handle it - that's kind of irritatating when auditing potential client accounts. The two-step limit on pop-ups is restrictive, and adjusting image sizes within the pop-up builder is more difficult than it should be. Also having a deliverability 'score' section from 1-100 would be great. The analytics could be improved as well, but I have faith Omnisend will make these changes overtime. Review collected by and hosted on G2.com.

What I like best about Omnisend is their support team. Deniz, in particular, helped me migrate from Brevo to Omnisend. I had previously gone through migration from Mailchimp to Brevo and it was quite a painful process back then. This time, however Omnisend team handled everything for me, from the moment I filled out the form, the whole migration was completed within just a few days, and I barely felt the transition at all. Review collected by and hosted on G2.com.

It's still a bit early to comment in detail, but I would love to see more native integrations with some smaller niche tools in the future. Review collected by and hosted on G2.com.

I use Omnisend for email and SMS marketing. It's an easy system to use when sending emails, and I've found it to be the easiest for setup and sending compared to other products. I send about 3-4 product emails and 3-4 SMS sends a week, and it couldn't be any easier. Being able to create segments for sending is also a really great feature. We offer online products globally, so creating segments for domestic and international groups saves me so much time and effort. The initial setup was very easy, especially with the Omnisend team helping to migrate our contact info and flows, which was a game changer! Review collected by and hosted on G2.com.

There isn't much I don't like about Omnisend. It's truly a great system. Review collected by and hosted on G2.com.

I really like the testing capabilities of Omnisend because they give me peace of mind. The tools are flexible enough that I can set them up to closely match the design of my personal branding and my artist website shop (yenablooms.com). It's important to me that everything is set up correctly, so it looks like the emails are coming from me. It's great that all my communications, whether email or website, appear unified rather than being split across different platforms. Review collected by and hosted on G2.com.

The initial setup of Omnisend was kind of hard for me because I haven't really done email before. I had to ask my LLM a lot about how to set things up, how to connect things, and the meaning of individual segments. It would've taken me much longer if I hadn't been working with an LLM. Also, during the initial setup, I felt the existing flows are more optimized towards e-commerce. For my art shop, it would have been helpful to have more guidance specific to my needs along the initial user journey. Even though I use Claude for assistance, without it, the setup would have been a pretty large lift. Review collected by and hosted on G2.com.

I use Omnisend for my email marketing on my Shopify store, and it allows me to set up and execute all of my email marketing needs. I'm able to set up automations, campaigns, and pop-up forms for my website, which is super helpful. One of the things I really like about Omnisend is the customer support. My questions are answered quickly, and any setup issues are easily fixed. The support team is very responsive and thorough, and I can review previous chats if I need to. This makes my email marketing run smoothly and efficiently. Also, the initial setup was easy, and I didn't have many issues with it. Review collected by and hosted on G2.com.

The verification process for my domain name took a few days and was confusing to set up. The directions for this process need to be clarified. When I first attempted to get verified, it was denied without any reason given, and it took over a week to be notified that it was complete. I feel that the directions for verification need to be updated and made easier to understand for new users. Review collected by and hosted on G2.com.

I use Omnisend to send emails for our events, making it easier for people to attend. I think it solves the time problem as it’s easier to send emails, and you can also clean contacts. I like Omnisend for having the ability to fully edit templates and give admin access. I can send multiple emails with campaigns without them getting mixed up. For example, I can get a ready template by just editing the text a bit, which makes my email template ready to send - it's way easier. I can give admin access to copy other templates from other Omnisend accounts. The initial setup was pretty easy, we had no problems, and I would recommend Omnisend, more like 10 out of 10 because it's pretty easy. Review collected by and hosted on G2.com.

I think for me at first it was hard to make a template from zero. It was like a website building thing-like. But then I managed to learn it. I'm actually a graphic designer so I thought it would be easy, but I struggled a bit. Review collected by and hosted on G2.com.

We've been using Omnisend for the past 2 years and it's one of the best choices we've made company-wise. The customer service side of things is by far their best asset (followed by the extremely user-friendly platform they have created). I can't name everyone who's helped us over the years, but from Agustin to Beran, Saanya, Baarath and many others that I couldn't name, their team is top-notch. Review collected by and hosted on G2.com.

Nothing that makes us question our use or contemplate switching over. It's a very, very solid platform. Review collected by and hosted on G2.com.

Cost! I am paying a fraction of what I used to pay with a previous platform. Review collected by and hosted on G2.com.

So far, after 20 days, no issues. If I absolutely have to write something, I wish the crop tool was a little user-friendlier in their template builder. But not anything worth mentioning. Review collected by and hosted on G2.com.