Top 10 Odoo Help Desk Alternatives & Competitors

Top 10 Alternatives to Odoo Help Desk Recently Reviewed By G2 Community

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Zoho Desk
By Zoho
4.4/5
(7,591)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to Odoo Help Desk, Zoho Desk is:
Better at support
Better at meeting requirements
Easier to admin
Categories in common with Odoo Help Desk:
Help Desk

Jira Service Management
By Atlassian
4.3/5
(976)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to Odoo Help Desk, Jira Service Management is:
Better at support
Better at meeting requirements
Easier to admin
Categories in common with Odoo Help Desk:
Help Desk

Zendesk for Customer Service
By Zendesk
4.3/5
(6,936)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to Odoo Help Desk, Zendesk for Customer Service is:
Better at support
Better at meeting requirements
Easier to admin
Categories in common with Odoo Help Desk:
Help Desk

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Front
By Front App
4.7/5
(2,463)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to Odoo Help Desk, Front is:
Better at support
Easier to admin
Better at meeting requirements
Categories in common with Odoo Help Desk:
Help Desk

Gorgias
By Gorgias
4.6/5
(560)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to Odoo Help Desk, Gorgias is:
Better at support
Easier to admin
Easier to do business with
Categories in common with Odoo Help Desk:
Help Desk

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(430)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to Odoo Help Desk, ServiceNow Customer Service Management is:
Better at support
Easier to admin
Better at meeting requirements
Categories in common with Odoo Help Desk:
Help Desk

Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,327)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Odoo Help Desk, Agentforce Service (formerly Salesforce Service Cloud) is:
Better at support
Better at meeting requirements
Easier to admin
Categories in common with Odoo Help Desk:
Help Desk

Help Scout
By Help Scout
4.4/5
(427)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to Odoo Help Desk, Help Scout is:
Better at support
Easier to admin
Easier to set up
Categories in common with Odoo Help Desk:
Help Desk

Atera
By Atera
4.6/5
(1,134)
Product Description
Atera offers an all-in-one IT management platform that combines Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation tools, providing efficient infrastructure management, enhanced service quality, and comprehensive features like patch management and AI-driven analytics, all under a transparent per-technician pricing model.
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Reviewers say compared to Odoo Help Desk, Atera is:
Better at support
Easier to admin
Easier to set up
Categories in common with Odoo Help Desk:
Help Desk