# What are the reseller support models and service delivery options across Oracle products?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">How do reseller support models and service delivery options actually differ across Oracle products? I'm mapping this because a good reseller on one product can be hands-off on another, and reviews hint at the range. A few from the<a class="a a--md" elv="true" href="https://www.g2.com/categories/oracle-resellers"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/oracle-resellers">Oracle resellers</a> category:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tata-consultancy-services/reviews"><strong>Tata Consultancy Services</strong></a>: broad managed and professional services across a global delivery model, though reviewers say layers can slow response.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/coresite-coresite/reviews"><strong>CoreSite</strong></a>: hands-on Remote Hands support and on-site engineers reviewers call a force multiplier for infrastructure.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ntt-data-consulting-services/reviews"><strong>NTT DATA Consulting Services</strong></a>: process-oriented service requests with quick turnaround, per reviewers.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/capgemini-services/reviews"><strong>Capgemini Services</strong></a>: large-team delivery for implementation, with support quality reviewers call uneven.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">If you used a reseller across more than one Oracle product, did the support model stay consistent? And which delivery option, managed, project-based, or on-demand, fit your team best?</p>

##### Post Metadata
- Posted at: 27 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

Support model matters a lot once an issue crosses product boundaries. With Oracle environments, I’d want clarity on who owns troubleshooting when the root cause could sit across the database, infrastructure, or another Oracle product. For teams using one reseller across multiple products, did you get a single accountable support team or separate queues for each?

##### Comment Metadata
- Posted at: 22 days ago
- Author title: Writer





## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: over 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: over 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: over 13 years ago
  - Comments: 4