--- title: Observe.AI Reviews meta\_title: 'Observe.AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 255 reviews by the users' company size, role or industry to find out how Observe.AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 255 scale: '5' date\_modified: '2026-08-10' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Observe.AI Reviews & Product Details Visit Website Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations. Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work. Built on a CX-native foundation, Observe.AI works with global brands, like DoorDash, Transcarent, Affordable Care, Signify Health, and Verida, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction. * * * Product Website Observe.AI Seller [Observe.AI](https://www.g2.com/sellers/observe-ai) Discussions [Observe.AI Community](https://www.g2.com/products/observe-ai/discuss) Languages Supported Danish, English, French, Hindi, Italian, Dutch, Norwegian, Portuguese, Spanish, Swedish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months [ View More Pricing Information ](https://www.g2.com/products/observe-ai/pricing) ## Observe.AI Integrations (30) What do users say about integrations? 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Technical Support Mid-Market (51-1000 emp.) 1/18/2023 "It is a very amazing and Detailed Oriented" 4.5/5 What do you like best about Observe.AI? I love the statistics of the program. It is very organized and user friendly. The user interface is relatively easy to follow and has many recordings to help you get better at your job. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? That the program isn't always accurate; when looking back at reviews, the program does not always gets the words spoken correctly. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Keeping track of things and providing me a lot of information to help me improve my craft. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Esabel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Esabel M.") EM Esabel M. quality control Small-Business (50 or fewer emp.) 12/12/2022 "observe is very easy to use and user friendly." 5/5 What do you like best about Observe.AI? The helpful filters and tools that make it easier to find the calls I need to find. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? i dislike that when i go to evaluation and go back to calls i have to reset my filters, Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Observe is benefiting me by giving me all the right tools to do my job to the best of my ability swiftly and efficentaly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite FF Faith Honey F. Assistant Quality Assurance Analyst Mid-Market (51-1000 emp.) 5/18/2022 "I highly recommend observe.ai to everyone because it's very organize and easy to use." 5/5 What do you like best about Observe.AI? The most helpful about observe.ai is that helps businesses boost agents performance by checking their work and giving feedback that leads to a better customner service experience. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? The least helpful about observe.ai is that it lacks a little bit of options like putting N/A instead of the real reason of the mark down. Also, sometimes the transcrip of the call is cut. Review collected by and hosted on G2.com. Recommendations to others considering Observe.AI: My advice to everyone who is using observe.ai is that we need to still explore every part of it.We still need to follow the proper way or guidelines that our or organization is giving. We need to properly check every calls and give the approriate score and reasons. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Usually the business problem that we are solving is about medicare advantage for senior citizen. We help businesses check if their agents are following the guidelines they give. Review collected by and hosted on G2.com. Show More 6/21/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Charmane S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charmane S.") CS Charmane S. Quality Assurance Mid-Market (51-1000 emp.) 6/21/2022 "that transforms contact centers by embedding AI into customer conversations" 5/5 What do you like best about Observe.AI? observe.ai is helpful when ti comes to evaluating calls if assurance is not available and also most of the calls are evaluated in observe.ai We help Contact Centres optimize customer, agent and user experience to ultimately thrive. The all-in-one quality assurance and improvement platform. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? dislike about observer.ai is sometimes the evaluated time is not complete. aims to address this challenge by enabling customer-facing teams to gather more complete data into customer needs Review collected by and hosted on G2.com. Recommendations to others considering Observe.AI: easy to use and accomodating also. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? all my contact id's that dont have transcript i can evaluate it on observe.ai. Learn how enterprises have enhanced agent performance and improved customer experience with Observe.AI. Review collected by and hosted on G2.com. Show More 8/20/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JC Justin Mayne C. Assistant, Quality Assurance Mid-Market (51-1000 emp.) 5/18/2022 "Very useful and it gets your work easier." 5/5 What do you like best about Observe.AI? One of the important thing with observe.ai is that it comes with transcriptions that helps your work easier in terms of locating the important discussions of the plan the agent is offering to the beneficiary. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? The least helpful with observe.ai is that some of the transcripts are not accurate and some of the lines of the agent are missing. Also other contacts IDs that must be audited are not yet uploaded but other than that, it really helps a lot. Review collected by and hosted on G2.com. Recommendations to others considering Observe.AI: My advise to others in considering Observe.ai is make sure to explore Observe.ai's program because it makes your work easy and convenient. It is very helpful in finishing your evaluations and audits. Transcriptions are already given and you can easily locate timestamps. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Observe.ai helps me with locating the important discussions of the plan the agent is offering to the benefiary. It also helps me with assessing my audits and locating timestamps. Review collected by and hosted on G2.com. Show More 5/20/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AH Ashley H. Director of Quality Assurance Mid-Market (51-1000 emp.) 11/15/2022 "Observe.AI has made interaction analytics easy for us" 4.5/5 What do you like best about Observe.AI? The ease of use is unmatched. I have worked on more complex platforms, Observe.AI does the heavy lifting for you so you can focus on the insights. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Some parts of the platform are not as mature as others. I do not like the lack of repeat call journeys, customizable moments, and customizable proximities. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? What drives our customer confusion, escalations, and complaints Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite LB Leo B. Quality Assurance Assistant Mid-Market (51-1000 emp.) 5/14/2022 "Observe.ai is user-friendly and makes your task easy while you're being productive." 5/5 What do you like best about Observe.AI? The easy navigation and the convenience. I've been using different platforms throughout the years but Observe.ai for me is the best. It helps us users do our job efficiently. Easy logging in is also one of the best parts for me. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? Almost all the suggested answers were wrong. Our task is to evaluate calls from our agent and some of the suggested evaluations from Observe.ai were incorrect so we must put some notes on why we choose otherwise. Review collected by and hosted on G2.com. Recommendations to others considering Observe.AI: Just enjoy the app. App itself is perfect for work. Observe.ai makes your job a lot easier. App itself is hassle-free and you can log in easily since it is a user-friendly app. However, avoid following some suggested evaluations since some of them are incorrect. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? Evaluating long calls from our agent and made realized Oberserve.ai makes our evaluation or work more efficient. I realized that we should not stress ourselves listening to long calls since Observe.ai will help us with the help of the transcriptions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CZ Crista Emmanuelle Z. Assistant Quality Analyst Mid-Market (51-1000 emp.) 5/13/2022 "Observe.ai Review" 2.5/5 What do you like best about Observe.AI? The functionalities are good and the search engine works alright. I evaluate Medicare Advantage calls with this tool and having multiple options to search is convenient. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? The transcriptions needs a lot of work. In my field, there are times that we work with multiple tools and it would be convenient if there is a way to collectively have connected calls. The system is glitchy at times and I don't know if this is a problem with assurance but sometimes the uploads are incomplete. Review collected by and hosted on G2.com. Recommendations to others considering Observe.AI: The accessibility is amazing. As per firsthand testimonies, administration of the system is particularly easy. Very user friendly and each of the features serve a very specific purpose. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? The convenience of being able to edit and review the evaluations that we do is very convenient. Having this information firsthand has helped a lot with calibrations within our team and has kept us informed of the errors tha we have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MP Maryann P. Mid-Market (51-1000 emp.) 2/9/2023 "Very good in assisting tracking the quality of customer service that is being provided to callers" 4/5 What do you like best about Observe.AI? When done correctly, It assist in seeing where certain parts of conversation happen, such as demographic confirmation Review collected by and hosted on G2.com. What do you dislike about Observe.AI? I use it just to monitor calls, so there is nothing that I can say I dislike Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? As stated previosuly there will be times where it registered that foul language was used, but there was not Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Jordan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jordan C.") JC Jordan C. Senior Manager of Member Service Mid-Market (51-1000 emp.) 9/9/2022 "It has been able to help us be fast at QA" 4.5/5 What do you like best about Observe.AI? We are faster at doing our QA evaluations. Centralized location for most common mistakes on evaluations. Review collected by and hosted on G2.com. What do you dislike about Observe.AI? There were a lot of things promised before we signed contracts that still haven't been delivered 18 months later and now the prices for those things will go up. We were told we would have emails and chats in OAI by 2/2021 and we just got chat but still no email and we will have to pay for a multichannel license. I think it should have improved analytics to show more trends proactively instead of us having to make all the moments. Review collected by and hosted on G2.com. What problems is Observe.AI solving and how is that benefiting you? There are some analytics it can do on 100% of the interactions flowing into OAI instead of a person listening to a small sample size of calls each week. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Observe.AI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Observe.AI ](https://www.g2.com/products/observe-ai/discussions/new) DJ Dancarl Jamito • Last activity almost 4 years ago What is the best way to use this tool to have more accurate and quality results in a short matter of time ? 1 Upvote 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-the-best-way-to-use-this-tool-to-have-more-accurate-and-quality-results-in-a-short-matter-of-time) GU Guest User What is Observe.AI used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-observe-ai-used-for) [ View all Discussions ](https://www.g2.com/products/observe-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 16 months ### Average Discount 16% [ View More Pricing Information ](https://www.g2.com/products/observe-ai/pricing) Observe.AI Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_617d4494db8cb87c37349164077e64fc/callminer-eureka.png "Product Avatar Image") CallMiner Eureka 4.5/5(230) [ Compare Now ](https://www.g2.com/compare/callminer-eureka-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6026e3be34ed2736eac4c10a6ef83111/balto.png "Product Avatar Image") Balto 4.8/5(592) [ Compare Now ](https://www.g2.com/compare/balto-vs-observe-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9b30090100c7426ee3c661e218db55c2/level-ai.png "Product Avatar Image") Level AI 4.6/5(219) [ Compare Now ](https://www.g2.com/compare/level-ai-vs-observe-ai) ##### ##### Observe.AI Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/observe-ai/features) ## Top-Rated Alternatives [ ![Level AI](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Level AI") Level AI 4.6/5(219) ](https://www.g2.com/products/level-ai/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![CallMiner Eureka](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CallMiner Eureka") CallMiner Eureka 4.5/5(230) ](https://www.g2.com/products/callminer-eureka/reviews) [ View All Alternatives ](https://www.g2.com/products/observe-ai/competitors/alternatives) ##### Categories on G2 [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents) [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics)[Contact Center AI Observability](https://www.g2.com/categories/contact-center-ai-observability) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which work instructions platform works best for a manufacturing company running training and standard work across multiple sites with different teams?](https://www.g2.com/discussions/which-work-instructions-platform-works-best-for-a-manufacturing-company-running-training-and-standard-work-across-multiple-sites-with-different-teams)[What cloud migration assessment platforms deliver reliable cost estimates that don't underestimate integration and remediation complexity?](https://www.g2.com/discussions/what-cloud-migration-assessment-platforms-deliver-reliable-cost-estimates-that-don-t-underestimate-integration-and-remediation-complexity)[Popular operational risk platforms for technology firms](https://www.g2.com/discussions/what-are-the-popular-operational-risk-platforms-for-technology-firms) [Best tools for tracking event attendee data](https://www.g2.com/discussions/best-tools-for-tracking-event-attendee-data)[Best accounts payable automation solutions](https://www.g2.com/discussions/best-accounts-payable-automation-solutions)[Pros and Cons Details](https://www.g2.com/products/observe-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)