--- title: NinjaOne Reviews meta\_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5025 reviews by the users' company size, role or industry to find out how NinjaOne works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5025 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection --- ### NinjaOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [(1373 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [(909 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [(867 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [(852 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [(733 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [(792 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [(424 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [(396 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [(362 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [(306 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NinjaOne ##### 1. Ease of Use Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [ See 1373 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 2. Automation Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [ See 909 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 3. Remote Access Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [ See 867 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) See Related User Reviews PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 4. Features Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [ See 852 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 5. Customer Support Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [ See 733 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t ME Marlon E. Mid-Market (51-1000 emp.) 5.0/5 "Easy-to-Use All-in-One Endpoint Management with Always-Available Support" What do you like about NinjaOne? Ease of use, simple all in one solution to manage our end points, support is always available ### 5 Cons or Disadvantages of NinjaOne ##### 1. Missing Features Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [ See 792 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 2. Improvement Needed Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [ See 424 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 3. Limited Features Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [ See 396 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte ##### 4. Needs Improvement Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [ See 362 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 5. Feature Issues Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [ See 306 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte ![Zach T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zach T.") ZT Zach T. IT Helpdesk and Network Support Specialist Mid-Market (51-1000 emp.) 7/17/2026 "NinjaOne Brings All Our IT Under One Roof with a Smooth Onboarding Experience" 5/5 What do you like best about NinjaOne? NinjaOne does an excellent job at pulling everything "IT" under one roof. Their UX design allows for easy management of devices and to find what you need quickly. Their ticketing system is great for companies looking to upgrade their ticketing solutions, and grow overall. The onboarding process was very smooth as well, they have excellent customer service, and they were happy to work with our non-profit pricing as well. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? NinjaOne is a hard product to dislike. I often find myself wondering what else you could even add to NinjaOne, but they consistently do an excellent job identifying areas to improve and rolling out meaningful enhancements. That said, I’d add that their ticketing is still growing and feels like it’s continuing to mature. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? We’re building our IT department from the ground up, and NinjaOne has become a major part of how we handle device management, ticketing, and security. Its integrations with our AV, Bitdefender, have also been a big help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Anna T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna T.") AT Anna T. IT Cybersecurity Specialist Small-Business (50 or fewer emp.) 7/17/2026 "NinjaOne Makes Endpoint Management and Automation Effortless. A Must-Have Tool for Remote IT Support" 5/5 What do you like best about NinjaOne? What we like most about NinjaOne is how easy it makes managing endpoints and supporting users. Having everything in one place gives our team better visibility into devices, allows us to quickly troubleshoot issues, deploy updates, install agents and tools on devices, run scripts, run command lines and keep systems running smoothly. The automation and scripting capabilities have been a big win for us. Being able to push solutions, perform maintenance tasks, and handle repetitive work without needing to touch every device saves our team a lot of time. We also appreciate how user-friendly the platform is. Our technicians can easily find what they need, and it makes day-to-day support much more efficient. NinjaOne has helped us be more proactive instead of just reacting when something breaks. NinjaOne helps us solve the challenge of managing multiple endpoints efficiently. It gives our team visibility into devices, simplifies patch management, allows us to automate tasks through scripting, and makes remote support much faster. Instead of spending time manually handling routine maintenance, we can proactively manage our environment and quickly respond to issues when they come up. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Honestly, we don't have any major dislikes with NinjaOne. It has been reliable, easy to use, and does exactly what we need it to do. There are always small improvements that could make any platform even better, but nothing that has impacted our experience. Overall, we’ve been very happy with NinjaOne and the value it brings to our team. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne helps us solve the challenge of efficiently managing multiple endpoints and supporting our clients remotely. It gives our team great visibility into devices, simplifies patch management, and allows us to automate tasks through scripting, saving us a lot of time. One of the biggest benefits is how quickly we can deploy and manage agents and install our other security and management tools across a large number of devices. Instead of manually handling routine maintenance, we can proactively manage our environment and quickly respond to issues. The ability to run PowerShell scripts, command lines, and background tools has been a huge help for our team when troubleshooting client issues remotely. It allows us to resolve problems faster without always needing the user in front of the computer, which has saved us countless hours. Overall, NinjaOne helps us work more efficiently, stay proactive, and provide faster support to our clients Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AJ austin J. CIO Mid-Market (51-1000 emp.) 7/17/2026 "All-in-One Platform with Straightforward RMM & Backup" 5/5 What do you like best about NinjaOne? Having all the tools I need in one place is awesome. I don’t have to log in to multiple dashboards just to manage my org, which makes everything a lot smoother. I especially like the RMM and Backup tools—they’re straightforward, with simple functionality and an easy setup. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? The only two things I haven’t liked is the billing system and the onboarding/support. If I add or remove licenses, I have to reach out to the account manager and let them know so they can manually update the billing account. I wish this process were automated and more accurate, so I could pay for exactly what I’m using without the extra steps. On the onboarding/support side, i feel like i could never find a SME for any specific area. So i primarily rely on the Dojo which is great! Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? It’s helping me efficiently manage the day-to-day tasks of a multi-site org help desk. Before Ninja, I was using Atera, which was okay, but it wasn’t as polished or as feature-rich as Ninja. We struggled with backup solutions before Ninja, and now we have all of our backups running smoothly and can deploy that solution on demand! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JZ Jonathan Z. IT Assistant Mid-Market (51-1000 emp.) 7/17/2026 "Faster Support and Centralized Management" 5/5 What do you like best about NinjaOne? NinjaOne has significantly improved the way our IT team manages and supports devices. What I like most is that it provides an all-in-one platform for MDM, remote access, inventory management, monitoring, and detailed device information. Having all these tools in a single dashboard saves time and eliminates the need to switch between multiple solutions. One of the biggest improvements for our team has been NinjaOne Remote. Before NinjaOne, we used AnyDesk and often had to wait for users to provide a connection ID and be available to initiate a session. With NinjaOne Remote, we can quickly connect to managed devices without those delays, allowing us to respond faster to support requests and resolve issues more efficiently. This has greatly improved the user experience and increased our team's productivity. I also appreciate the detailed device visibility that NinjaOne provides. The inventory information, hardware details, software tracking, and device health data make troubleshooting and asset management much easier. In addition, the MDM capabilities help us manage and maintain our growing fleet of devices from a centralized location. Another area where NinjaOne stands out is customer service. Their Technical Support team is knowledgeable, responsive, and genuinely helpful whenever we need assistance. Overall, NinjaOne has helped streamline our IT operations, improve support response times, and give our team better control and visibility over our environment. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? 1. Remote Access After Reboots When providing remote support, there can be a delay of several minutes after a Windows device restarts before the NinjaOne agent service becomes available again. During this period, remote connections may fail because the service is not yet running, which can interrupt support sessions and slow troubleshooting. 2. App Updates with Apple Business Manager (ABM) Managing Apps & Books through ABM could be improved by providing better visibility into available app updates and more flexible update controls. Currently, there is no clear way to identify outdated apps, and updates often require manually triggering a policy resync. An option to automatically deploy app updates, or choose between automatic and manual updates, would simplify iPhone app management. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Before NinjaOne, we relied on AnyDesk and had to wait for users to provide an ID and accept the connection. With NinjaOne Remote, we can connect directly to managed devices, which significantly reduces response times, improves support efficiency, and provides a smoother experience for both IT staff and end users. The remote access performance has also been more reliable and consistent. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AT Akhilesh T. IT Specialist Mid-Market (51-1000 emp.) 6/6/2023 "NINJA ONE the perfect the All-in-One IT Management Platform Worth Considering" 5/5 What do you like best about NinjaOne? I’m extremely impressed with Ninja ONE’s remote management tool, Ninja RMM. It provides a seamless and efficient way to manage systems and applications from a centralized location, making IT administration much more convenient. One of its standout features is automated patch management for both Windows and third-party applications. This ensures that systems stay up to date with the latest security patches and performance fixes, significantly improving security and reducing manual workload. Integration with CrowdStrike Antivirus is very useful Additionally, the automated scripts for disk cleanup and defragmentation help optimize system performance and maintain storage health. The detailed notifications and alerts keep administrators well-informed about critical events, enabling quick responses to potential issues. Another great advantage is the ability to remotely install third-party applications, streamlining software deployment without the need for physical access to each device. they have introduced network discovery to identify the orphans in the network which rellay a great feature. On top of all these powerful features, Ninja ONE offers a clean, intuitive, and user-friendly admin portal, making it easy to navigate and manage all tasks efficiently. Overall, Ninja ONE delivers a robust and comprehensive solution that enhances system management, security, and productivity—making it an excellent choice for IT professionals. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? No automated agent deployment: having to manually install Ninja agents on each endpoint is time-consuming and adds unnecessary friction during rollout. A portal-based, automated deployment option would make onboarding smoother and help ensure no devices are overlooked. but i came to know they are bringing this features in ver 14.0 Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Ninja ONE is an incredibly useful remote management tool that streamlines IT support by letting technicians connect to end-user systems remotely and fix issues without on-site visits. That saves a lot of time and resources while keeping resolution fast and efficient. One of the biggest strengths of Ninja ONE is its seamless remote support, which makes it easy to help users quickly without needing physical access to their machines. The CrowdStrike integration is another major advantage, since it brings endpoint detection and remediation together in a single dashboard. On top of that, installing Ninja’s agent can automatically deploy CrowdStrike, which helps improve security with minimal effort. Automated patch management also removes the need for manual updates across both Windows and third-party apps, helping systems stay secure and compliant. I can also see plenty of other integrations being useful. Vulnerability management helps identify and address critical, major, and minor vulnerabilities. Task automation saves time by taking care of routine work like disk cleanup and defragmentation, bulk software uninstalls from endpoints, scheduling GP updates, and more. It also supports software deployments and running custom scripts. Overall, the centralized control makes it easier to manage updates, installations, and security policies from one user-friendly portal. What makes it a game-changer is that automating repetitive tasks allows IT teams to focus more on strategic initiatives instead of constant manual upkeep. The result is fewer vulnerabilities (thanks to timely patching), higher productivity (less time spent on routine fixes), and better end-user satisfaction (faster issue resolution). Final verdict: Ninja ONE is a powerful, time-saving solution for IT teams, especially for those managing distributed systems. Its remote access, automation, and security integrations make it a strong choice for efficient IT operations. Performance-wise, it’s very fast; even though it depends on internet connectivity, it still works well even with low latency. Review collected by and hosted on G2.com. Show More 7/17/2026 Current UserValidated ReviewerSource: Organic RR Randy R. Executive Director, Information Technology and Social Media Mid-Market (51-1000 emp.) 10/26/2023 "Turning Endpoint Management Into a Competitive Advantage" 5/5 What do you like best about NinjaOne? NinjaOne simplifies IT operations. In healthcare, we're supporting hundreds of users, including those on the road, across multiple locations, devices, and workflows. The last thing needed is another tool requiring constant attention or a team of specialists to manage it. NinjaOne is the platform our team relies on every day, giving us visibility into our environment, helps us stay ahead of issues, automates many of the repetitive tasks that consume IT resources and allows us to manage endpoints from a single console. That means efficiency vs. jumping between systems, with more time focused on supporting clinicians, staff, and improving patient outcomes. Technology investment should either reduce complexity, improve service, or lower risk. NinjaOne checks all three boxes. We use it for endpoint management, patching, software deployment, monitoring, remote support, reporting and ticketing. As well, expanded the ticketing capability to another internal line of business. Having those capabilities together creates efficiencies that are difficult to achieve when you're managing several separate products. We appreciate how quickly our team was able to gain value from the platform. With NinjaOne, we saw improvements in operational efficiency almost immediately. The interface is intuitive, the automation is powerful, and the at-a-glance reporting provides a clear picture of what's happening across the environment. From a leadership perspective, one of the biggest advantages is scalability. As our organization grows, NinjaOne grows with us. We can manage more devices and support more users without needing to continuously add staff or increase administrative overhead. That's critical in healthcare where resources are always being balanced against patient care priorities. At the end of the day, the best technology is the technology you don't have constantly be concerned. It does its job, provides reliable information, helps our small, but mighty team be more effective and allows the organization to focus on its mission. It has become a foundational part of our technology management strategy and has helped us deliver a higher level of service across the organization within strict operating constraints. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? No platform is perfect. NinjaOne works hard to hear their customers and continue development/ release of fixes and new capabilities, aligned with a roadmap. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? With the majority of our compute assets being used in the field, centralizing management regardless of location has been key to our support. Staff rarely need to visit our locations for support, as we have full understanding, reporting and ability to remotely manage our fleet. Review collected by and hosted on G2.com. Show More 7/16/2026 Current UserValidated ReviewerSource: Organic ![John V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John V.") JV John V. Information Technology Management Consultant Mid-Market (51-1000 emp.) 7/16/2026 "Centralized Endpoint Management That Boosts Efficiency and Security" 4.5/5 What do you like best about NinjaOne? While i am the CEO of Storm7 Labs and support the sale of it into all of our accounts, NinjaOne was a valuable platform throughout my time at Xaloy (when i was CTO). It provided centralized endpoint management, reliable software deployment and patching, and proactive device monitoring that significantly improved our operational efficiency. The platform integrated well with our cybersecurity stack, including Arctic Wolf and CrowdStrike, giving us better visibility and faster response to security events. Its intuitive interface, automation capabilities, and consistent reliability made it an essential tool for managing and securing our endpoint environment. I would recommend NinjaOne to organizations looking for a mature and easy-to-manage endpoint management solution. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? NinjaOne was a valuable platform throughout my time at Xaloy. It significantly simplified software deployment, patch management, and endpoint monitoring while integrating well with our cybersecurity stack, including Arctic Wolf and CrowdStrike. The automation capabilities helped reduce repetitive administrative tasks, and the interface was intuitive for day-to-day operations. The primary areas for improvement were more advanced reporting options and occasional manual intervention required for certain third-party application patches. Overall, these were minor issues compared to the value the platform delivered, and I would recommend NinjaOne to organizations looking for a reliable, modern endpoint management solution. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne centralized endpoint management, software deployment, patching, and device monitoring into a single platform. This improved visibility across our environment, reduced manual administrative effort, strengthened our security posture, and enabled our IT team to respond to issues more quickly and consistently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JP janam@netflo.co.uk P. IT Engineer Small-Business (50 or fewer emp.) 2/11/2026 "RMM Platform that is Reliable, Fast, and Easy-to-Use" 5/5 What do you like best about NinjaOne? NinjaOne is extremely easy to use and very intuitive, even for larger environments. The remote monitoring tools are fast and responsive, and the automation features save a huge amount of time. Patch management works consistently, and the dashboard gives a clear overview of all devices and alerts. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Reporting could be more customizable, especially for clients who want specific formats or detailed breakdowns. Some advanced automation options require manual setup that could be simplified. A few integrations feel limited compared to other RMM platforms. Nothing major, but there’s room for deeper customisation. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne helps centralise device monitoring, patching, and remote support into a single platform. This reduces time spent jumping between different tools and increases efficiency. Automated patching makes systems more secure without manual intervention. The alerting and monitoring features help identify issues before they become major problems, reducing downtime and support workloads. Overall, it improves productivity and gives better visibility across all managed devices. Review collected by and hosted on G2.com. Show More 7/16/2026 Current UserValidated ReviewerSource: Organic DR Dan R. Senior System Administrator Architecture & Planning Mid-Market (51-1000 emp.) 8/30/2021 "From Solo Admin to Growing Team: NinjaOne is the most crucial tool in my toolbox." 4.5/5 What do you like best about NinjaOne? I have been using NinjaOne for several years now, and it has consistently proven to be one of the most indispensable tools in my sysadmin toolbox. When I first started using NinjaOne, I was a one-person IT department managing a highly distributed workforce. With users scattered to the four winds and a mix of remote laptops and random, rarely used office desktops, I honestly don't know how I would have survived without it. NinjaOne gave me the crucial ability to monitor, remote into, and verify patching on all these endpoints from a single, centralized dashboard. Over the years, my setup has grown, and my appreciation for the platform has only deepened: Ease of Use: For the most part, NinjaOne is highly intuitive. Most functions work exactly as you’d expect, making daily management seamless. Team Collaboration: We recently expanded our IT department. Bringing a new IT team member onboard was incredibly easy because NinjaOne simplifies how we collaborate to support our users. Next Steps: Because it has been so reliable for our physical endpoints, I have deployed the Ninja client to our virtual desktops (VDIs) to centralize our management even further. It is much more versatile than the Horizon View management tools. Whether you are a solo admin trying to keep your head above water or a growing team looking for a reliable, powerful RMM, I cannot recommend NinjaOne enough. It is a trusted, daily-use tool that simply works. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? If I had to name one area where I struggle, it’s scripting and customization. NinjaOne is incredibly powerful out of the box, but I know I am only scratching the surface of what it can actually do. The Time Investment: Adding custom scripts and advanced add-ons is intimidating. For a long time, my biggest hurdle was simply finding the time to sit down, learn the ropes, and "pay the price" in time and effort to learn it. If you are already a PowerShell guru, this tool is an absolute no-brainer. If you aren't, the learning curve can feel a bit steep. I have tried a few scripts but I haven't have good luck getting them to run correctly. The Future with AI: I know there are automated tasks I should be running to make my life easier, and scripting is the key to unlocking that. Moving forward, I am hoping that Ninja will take advantage of AI tools to help bridge my scripting skill gap. The Verdict: I wish the scripting and customization side of the platform were slightly more approachable for non-programmers, It appears the capability is there. If you have the time to invest in learning it—or plan to leverage AI to help write your scripts—adding that extra layer of functionality to NinjaOne is a win. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? My absolute number-one goal when bringing in NinjaOne was gaining deep, reliable insight into our remote laptops. We were actively replacing our VMware Horizon View virtual desktops with physical remote laptops, and I desperately needed to maintain the same level of visibility and control I had with our virtual environment. NinjaOne didn’t just meet that goal—it exceeded it. As a former one-man IT department, keeping a remote, distributed fleet secure is an incredibly heavy burden. NinjaOne has eased that stress dramatically: Now that I have a part time helper Ninja has helped him to quickly move into a valuable support role. Better Patching than Microsoft: My biggest worry was remote users neglecting Windows updates. NinjaOne’s patch application and verification process is frankly superior to Microsoft's own tools. I can verify patches are actually installed without relying on user action. Complete Endpoint Control: I have excellent, reliable access to our machines. I can instantly see if a user has installed unauthorized software and quietly remove it in the background. Seamless Scaling: We are now on our second major batch of physical laptop rollouts, and the management remains incredibly smooth. In fact, because the interface has worked so well for our physical fleet, I have extended the Ninja client to our remaining virtual desktops so I have one unified interface for absolutely everything. If you are a one or two admin team managing a remote workforce, NinjaOne makes you feel like you aren't alone. It is a trusted, essential tool that I cannot recommend highly enough. Review collected by and hosted on G2.com. Show More 7/16/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Randall P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Randall P.") RP Randall P. Director Of Information Technology Mid-Market (51-1000 emp.) 11/10/2023 "NinjaONE is an awesome RMM tool to manage our devices." 5/5 What do you like best about NinjaOne? NinjaONE has made updating and patching our fleet of Laptops so much easier. We can now access all our laptops at the touch of a button, we can send updates to the laptops and know that they are being applied, we can install new software when we need to. Very handy easy to use tool. We were able to deploy it in one day without any issues. We use it everyday to keep our machines running. And its been easy to intergrate into our IT management systems. NinjaOne was also one of most cost effective RRM tools that we evaluated and continue to innovate and add features Review collected by and hosted on G2.com. What do you dislike about NinjaOne? NinjaONE continues to improve and their is times when it cant always do what is needed but they are a great help through support and their discord server. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? automated patch management, we used to have to spend a weekend a month to update our servers, now ninja just does it for us and with the new reporting tools we can tell whats up to date. Ninja makes patching laptops a breeze and knowing if they have been patched or rebooted where as before we never really knew. Review collected by and hosted on G2.com. 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