The most useful aspect is its ability for automation and real-time monitoring, which allows us to manage devices remotely, implement security patches, and execute scripts with ease. Additionally, its integration with other tools and its intuitive interface make management much more efficient. Review collected by and hosted on G2.com.

Although it is a powerful platform, some advanced features may require additional configurations or may not be as customized for certain specific environments. Additionally, the cost can be a factor to consider for smaller companies. Review collected by and hosted on G2.com.

It’s a single pane of glass for all of my endpoints (including mobile, back up, etc.). Being able to use one management tool across all devices and information—like ticketing, devices, backups, documentation, and overall management—takes a huge strain and frustration off my back. Review collected by and hosted on G2.com.

Some features that other RMMs have are missing here. For example, I’d like to be able to chat with a user at their computer as a technician without having to remote into the machine, and I’d also like the option to set endpoints to back up more than once per day. I also wish I could integrate Blackpoint SOC directly into NinjaOne, and remediate my SentinelOne alerts directly from NinjaOne. Review collected by and hosted on G2.com.

It is reliable and consistently gets better. I've been a partner for nearly a decade, and have seen several iterations of the product. The team at Ninja is continually investing and evolving the platform. It's easy to navigate, easy to manage, and continues to add features that are useful on a daily basis.

The API is also incredibly useful and fast, ensuring automations are able to be run in a timely manner and very successfully.

The support team is fast to respond if an issue does arise (though I don't remember the last time I even needed them with how stable the platform is).

I can't imagine running an MSP without Ninja on every device. Review collected by and hosted on G2.com.

I honestly can't think of anything that bothers me with the platform. Our pricing is solid, and the releases are coming out hot and fast. I couldn't be happier with the solution. Review collected by and hosted on G2.com.

Easy to use, excellent support structure, fast pace of innovation and product improvements.

Close integrations with security and backup software, Apple Business Manager, InTune and more.

Performance issues are very rare. Dashboard is responsive and quick compared to other products I've used.

Bonus points for dark mode. If a site doesn't have it, I force it with an extension.

50 seat minimum is painful for some, but I understand why it is there. Other than that, pricing is flexible depending on purchase quantity.

AI features are currently lacking but I'm sure they are furiously working on it to be competitive. Throwing AI at everything without proper security measures is a terrible idea anyway. Review collected by and hosted on G2.com.

50 seat minimum has turned away some small companies I've recommended to try NinjaOne.

I would like to see an integrated AI agent like Atera where it can help with using the platform and with troubleshooting machines. Review collected by and hosted on G2.com.

Ninja one has helped our organization run tickets efficiently. Currently we have connected our HaloPSA instance to NinjaOne which creates tickets for us and alerts. The integration allows for a single button click in our PSA to open the Ninja window for the corresponding device and tie it to a ticket. The speed and accuracy is great for moving between tickets and billing quickly while you are on the machine that needs attention. The NinjaOne team was there everystep of the way to help us move from one support program to the only one we will need for a long time. The pricing model is great and very fairly marked for all the extras it provides us as an MSP. The interface is simple and not hard to train new employees. The AI is a feature that you must check out. Review collected by and hosted on G2.com.

Very few dislikes. Many times something we dislike was just due to not understanding the flow to Ninja. At one point we were still using Apple Device Manager because we did not understand NinjaOne. It was a real problem for us. Once we took the time to reach out to support and walked through setting us MDM it is a great addition. There are very few things we do not have the ability to do that we had with our old model. Review collected by and hosted on G2.com.

he dashboard is clean and doesn't bury you in menus the way some legacy RMM tools do. I can jump from an alert straight into a remote session in a couple of clicks

It plugs into our existing stack (ticketing, backup, AV/EDR) without a ton of manual glue work, so alerts and device status flow into our helpdesk without us having to duplicate data

Patch deployment and script execution run reliably across a mixed fleet of client devices without the agent bogging machines down — something I've seen other RMMs struggle with on older hardware. Remote sessions connect quickly even over so-so client-side connections.

Their support has been responsive when we've hit edge cases, and documentation is solid enough that most of the team can self-serve for common configuration questions. Review collected by and hosted on G2.com.

Nothing compares to the last app we used. I really like this one, and I honestly don’t have anything bad to say about it. Review collected by and hosted on G2.com.

I am particularly impressed by the combination of powerful automation, clear operation, and high reliability. Recurring tasks such as patch management, software distribution, script execution, monitoring, and maintenance can be centrally standardized and automated. This saves us a tremendous amount of time in daily IT operations while simultaneously reducing manual sources of error.

Despite the extensive range of functions, the interface remains clearly structured and performant. Device information, alerts, and executed actions are quickly accessible. Automations can be flexibly tailored to different customers, locations, and device groups. For us, NinjaOne is therefore a central component of an efficient and scalable IT operations business – overall a clear 11 out of 10. Review collected by and hosted on G2.com.

The only point we currently find in need of improvement is the frequently changing contacts. As a result, topics occasionally have to be explained again or already known conditions need to be reassessed. A more consistent long-term support would make the already very good collaboration even more efficient. Technically and functionally, we have no significant criticisms otherwise. Review collected by and hosted on G2.com.

What I like most about NinjaOne is how it brings endpoint management, monitoring, patching, and remote support into a single platform. Having everything in one place has made it much easier to manage our environment without constantly switching between different tools.

I use the automated patch management and remote access features almost every day. Review collected by and hosted on G2.com.

One area where NinjaOne could improve is its reporting and dashboard customization. The standard reports are useful for everyday monitoring, but creating highly customized reports for different stakeholders can require extra filtering or exporting data. Review collected by and hosted on G2.com.

NinjaOne offers a unique and intuitive interface to efficiently manage all services. The platform integrates seamlessly with our existing tools, ensures reliable performance, and offers excellent value for money. The support team is responsive, knowledgeable, and ensures effective integration. Its automation and AI features also allow us to save time and optimize our daily operations. Review collected by and hosted on G2.com.

It is difficult to find major drawbacks for it. NinjaOne being a very powerful platform, getting to grips with it and mastering it completely naturally requires some time. The cost of some additional options can also be a factor to consider. A feature I would particularly appreciate would be the ability to manage Proxmox and VMware ESXi virtual machines in the same way as Hyper-V virtual machines. Review collected by and hosted on G2.com.

NinjaOne is used daily by our Infra service. Its interface, simple, fast, and clear, offers numerous possibilities for action and allows operations to be easily handled. The API helps us to best customize our experience according to our needs. It is thus possible to quickly view and intervene on a large number of devices. We also use the Intune and Gravityzone integrations, which is a real advantage in our usage. The support is responsive and manages to resolve issues quickly. It is an essential tool for managing our clients' IT infrastructure daily for almost 7 years, and it makes us significantly more efficient than with the previous solution. Review collected by and hosted on G2.com.

NinjaOne is very efficient and we are very satisfied with it. We would simply like to be able to integrate our network infrastructure as well, but for now it doesn't exactly meet our needs. We are therefore monitoring this point with a view to future integration. Review collected by and hosted on G2.com.