--- title: NinjaOne Reviews meta\_title: 'NinjaOne Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 5025 reviews by the users' company size, role or industry to find out how NinjaOne works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 5025 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Endpoint Protection url: https://www.g2.com/categories/endpoint-protection --- ### NinjaOne Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [(1373 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [(909 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [(867 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [(852 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [(733 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [(792 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [(424 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [(396 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [(362 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [(306 mentions)](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of NinjaOne ##### 1. Ease of Use Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. [ See 1373 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509289&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 2. Automation Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. [ See 909 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511887&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t ##### 3. Remote Access Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. [ See 867 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1508825&qs=pros-and-cons#reviews) See Related User Reviews PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you like about NinjaOne? What I like most about NinjaOne is that the platform centralizes monitoring, patch management, remote access, and automation in a single console and t EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 4. Features Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. [ See 852 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509192&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you like about NinjaOne? Continuous updates have added new features, the AI analysis of patches has made patch management easier. EB Elliot B. Enterprise (\> 1000 emp.) 5.0/5 "Modern and User Friendly Asset Management" What do you like about NinjaOne? When compared to othe roptions, Ninja has been a much easier and understanable system to use. The core requirments just work, reliably, and constantly ##### 5. Customer Support Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. [ See 733 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509831&qs=pros-and-cons#reviews) See Related User Reviews HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you like about NinjaOne? NinjaOne has quickly become a standout choice in the RMM (Remote Monitoring and Management) space, particularly for organizations seeking a solution t ME Marlon E. Mid-Market (51-1000 emp.) 5.0/5 "Easy-to-Use All-in-One Endpoint Management with Always-Available Support" What do you like about NinjaOne? Ease of use, simple all in one solution to manage our end points, support is always available ### 5 Cons or Disadvantages of NinjaOne ##### 1. Missing Features Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. [ See 792 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510058&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 2. Improvement Needed Users find the **search function lacking** , and the interface can confuse end users with unclear icons. [ See 424 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1510849&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 3. Limited Features Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. [ See 396 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1511976&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte ##### 4. Needs Improvement Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. [ See 362 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509345&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat HS Hugo S. Enterprise (\> 1000 emp.) 4.5/5 "The best RMM in the market" What do you dislike about NinjaOne? NinjaOne does have some areas where it could improve, particularly in managing open applications during updates and in providing better user notificat ##### 5. Feature Issues Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. [ See 306 mentions ](https://www.g2.com/products/ninjaone/reviews?filters%5Bsentiment_snippet%5D=1509475&qs=pros-and-cons#reviews) See Related User Reviews JU Jake U. Mid-Market (51-1000 emp.) 5.0/5 "Ninja One - A capable and solid RMM Enterprise IT" What do you dislike about NinjaOne? Listing of locally installed printers would be useful. Lot's of UI improvements recently led to a cluttered interface and the hiding of certain feat PS Pedro S. Enterprise (\> 1000 emp.) 2.5/5 "A solid and easy-to-use RMM platform for daily IT operations" What do you dislike about NinjaOne? Some advanced features could benefit from deeper customization options. Reporting and dashboard customization could be more flexible, and certain inte JH James H. Service Delivery team lead Mid-Market (51-1000 emp.) 4/24/2026 "Ninja is the best tool you will ever need" 5/5 What do you like best about NinjaOne? he dashboard is clean and doesn't bury you in menus the way some legacy RMM tools do. I can jump from an alert straight into a remote session in a couple of clicks It plugs into our existing stack (ticketing, backup, AV/EDR) without a ton of manual glue work, so alerts and device status flow into our helpdesk without us having to duplicate data Patch deployment and script execution run reliably across a mixed fleet of client devices without the agent bogging machines down — something I've seen other RMMs struggle with on older hardware. Remote sessions connect quickly even over so-so client-side connections. Their support has been responsive when we've hit edge cases, and documentation is solid enough that most of the team can self-serve for common configuration questions. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Nothing compares to the last app we used. I really like this one, and I honestly don’t have anything bad to say about it. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne solves the problem of managing patching, monitoring, and remote support across a large, mixed fleet of client devices without needing a different tool (or a site visit) for every task. Before a unified RMM like this, that kind of work means jumping between multiple consoles, chasing down which devices are out of compliance, and relying on end users to notice and report issues themselves. Review collected by and hosted on G2.com. Show More 7/27/2026 Current UserValidated ReviewerSource: Organic NK Nico K. Teamlead IT-Operations Small-Business (50 or fewer emp.) 7/27/2026 "NinjaOne: Powerful automation, clear interface, and high reliability" 5/5 What do you like best about NinjaOne? I am particularly impressed by the combination of powerful automation, clear operation, and high reliability. Recurring tasks such as patch management, software distribution, script execution, monitoring, and maintenance can be centrally standardized and automated. This saves us a tremendous amount of time in daily IT operations while simultaneously reducing manual sources of error. Despite the extensive range of functions, the interface remains clearly structured and performant. Device information, alerts, and executed actions are quickly accessible. Automations can be flexibly tailored to different customers, locations, and device groups. For us, NinjaOne is therefore a central component of an efficient and scalable IT operations business – overall a clear 11 out of 10. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? The only point we currently find in need of improvement is the frequently changing contacts. As a result, topics occasionally have to be explained again or already known conditions need to be reassessed. A more consistent long-term support would make the already very good collaboration even more efficient. Technically and functionally, we have no significant criticisms otherwise. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne primarily solves the problem of managing a large number of different devices centrally, uniformly, and efficiently for us. Monitoring, patch management, software distribution, script execution, and recurring maintenance tasks can be controlled and largely automated via a central platform. As a result, many tasks no longer need to be performed manually on each individual system. Errors and anomalies are detected early, standards can be implemented across customers and devices, and our team can respond much faster. We particularly benefit from the enormous time savings, better overview, and reliable scalability in everyday IT operations. This leaves more time for complex technical tasks and the active development of customer environments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Tatiana Jose S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tatiana Jose S.") TS Tatiana Jose S. IT support Enterprise (\> 1000 emp.) 7/27/2026 "All-in-One Endpoint Management, but Reporting Customization Needs Work" 3.5/5 What do you like best about NinjaOne? What I like most about NinjaOne is how it brings endpoint management, monitoring, patching, and remote support into a single platform. Having everything in one place has made it much easier to manage our environment without constantly switching between different tools. I use the automated patch management and remote access features almost every day. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? One area where NinjaOne could improve is its reporting and dashboard customization. The standard reports are useful for everyday monitoring, but creating highly customized reports for different stakeholders can require extra filtering or exporting data. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne has solved several challenges related to managing a growing number of endpoints. Before using it, routine tasks like monitoring device health, deploying patches, tracking hardware and software inventory, and providing remote support were more time-consuming and often required multiple tools. By consolidating these functions into a single platform, we've been able to standardize our endpoint management process and respond to issues much faster. Automated patching ensures devices stay up to date with minimal manual effort, while proactive monitoring and alerts help us identify and resolve potential problems before they affect end users. The biggest benefit has been the amount of time saved on routine IT operations. Instead of spending hours on repetitive maintenance and troubleshooting, our team can focus on strategic initiatives and higher-priority projects. We've also seen improved endpoint visibility, faster support response times, and a more consistent approach to maintaining security and system reliability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jérôme C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jérôme C.") JC Jérôme C. Technicien Système et Réseau Small-Business (50 or fewer emp.) 7/27/2026 "NinjaOne: a powerful and reliable platform that saves us time" 5/5 What do you like best about NinjaOne? NinjaOne offers a unique and intuitive interface to efficiently manage all services. The platform integrates seamlessly with our existing tools, ensures reliable performance, and offers excellent value for money. The support team is responsive, knowledgeable, and ensures effective integration. Its automation and AI features also allow us to save time and optimize our daily operations. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? It is difficult to find major drawbacks for it. NinjaOne being a very powerful platform, getting to grips with it and mastering it completely naturally requires some time. The cost of some additional options can also be a factor to consider. A feature I would particularly appreciate would be the ability to manage Proxmox and VMware ESXi virtual machines in the same way as Hyper-V virtual machines. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne allows us to centralize management, monitoring, patch management, automation, backup, and remote support of our clients' devices within a single platform. This solution helps us detect problems earlier, respond more quickly, standardize our processes, and reduce the time spent on repetitive tasks. Result: our team becomes more efficient and proactive, while providing a higher level of service to our clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated KR Kevin R. Ingénieur Systèmes et Réseaux Mid-Market (51-1000 emp.) 7/27/2026 "NinjaOne: an essential, simple, powerful, and effective tool for everyday use" 5/5 What do you like best about NinjaOne? NinjaOne is used daily by our Infra service. Its interface, simple, fast, and clear, offers numerous possibilities for action and allows operations to be easily handled. The API helps us to best customize our experience according to our needs. It is thus possible to quickly view and intervene on a large number of devices. We also use the Intune and Gravityzone integrations, which is a real advantage in our usage. The support is responsive and manages to resolve issues quickly. It is an essential tool for managing our clients' IT infrastructure daily for almost 7 years, and it makes us significantly more efficient than with the previous solution. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? NinjaOne is very efficient and we are very satisfied with it. We would simply like to be able to integrate our network infrastructure as well, but for now it doesn't exactly meet our needs. We are therefore monitoring this point with a view to future integration. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? NinjaOne allows for comprehensive monitoring of our clients' IT infrastructure (PCs/servers). Through the execution of scripts, the initiation of actions from the interface, or remote control, it is possible to effectively intervene on all system and software aspects, on one or multiple devices, and quickly resolve encountered issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Michael H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael H.") MH Michael H. Infrastructure Manager Small-Business (50 or fewer emp.) 7/24/2026 "Fast, Refined RMM with Amazing Automations and a Strong API" 5/5 What do you like best about NinjaOne? I’ve made two switches to NinjaOne in my career: once from CW Automate and once from Datto RMM. The reason is simple—Ninja’s platform is more visually appealing and feels more refined overall. NinjaOne also has a fully fleshed-out API that integrates really well with just about any platform you can imagine, plus several built-in quick integrations. It’s fast to connect to user devices, gives you all the information you need in a quick snapshot, and the automations are AMAZING. Pricing was on par (seat-wise) with those other vendors, but they didn’t try to lock me into a three-year commitment, which I appreciated. And while onboarding support was available, the product was so easy to use that I didn’t really need it. I was able to get us switched over in no time with no real effort. If you’re looking to get NinjaOne—or switch to NinjaOne—you’re in good hands. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? If I had to nitpick, the only things that really annoy me about NinjaOne are the ticketing and documentation systems. They feel like bolt-on additions that are more about generating revenue than genuinely being helpful. They’re fine if you just want to “get started,” but they still lack a lot of the features an MSP would typically want, such as project and time management, and easier searchability. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? I’ve been using Ninja to take advantage of automation scripting. With the API and the ability to run scripts and tasks against endpoints, I’ve been building an AI-assisted troubleshooting platform for my clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ryan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan G.") RG Ryan G. IT Technicain Mid-Market (51-1000 emp.) 7/24/2026 "Powerful, Responsive Platform With Deep Integrations and Competitive Pricing" 5/5 What do you like best about NinjaOne? It's easier to manage that most other platforms. May seem simple at first glance, but has a lot of features under the hood to make it a powerful platform. It integrates with our PSA and security stack to enable information sharing and streamlined procedures. It's quick and responsive. Don't have to flip between interfaces/apps to do things. Pricing is competitive. Support is good I find myself reaching out more than I'd like to, but that is the nature of things. Looking forward to seeing their AI Agents/MCP take shape. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I dislike being on the instance that gets updated last... Means I have to wait to try new things. I have had some issues with support giving work arounds instead of actual fixes. Most of the time this is because it's a bug that needs to get fixed on the back end. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Easier endpoint management for sure. Easier time automating and adjusting with minimal issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LA Lucas A. Senior Network Administrator Small-Business (50 or fewer emp.) 8/14/2024 "RMM for MSPs that focuses on speed, efficiency, technical support and new features in quick cadence." 5/5 What do you like best about NinjaOne? The speed and quickness to move around in the User Interface is quite refreshing and seems to be a core value to the product. Our migration was from another well established RMM, and the customer support we received along the way was invaluable. The system is also easily approachable on otherwise typically complex topics - scripting primarly. We were able to integrate several nested policies with minimal effort. So far the account management team as well as the technical support teams have been helpful, quick to provide resolution and be helpful overall. It integrates very well with our PSA and EDR software. The Ninja Remote capabilities are also feature reach. Our initial impressions and continued daily use continues to be positive. We depend on NinjaOne to support our customers and it does not disappoint. Pay attention to the licensing requirements, as it is not completely usage based - it your endpoint number decreases, you must notify NinjaOne. Otherwise, there has been little complaints in the near two years we have been utilizing them as our RMM. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? The reporting feature is a bit lackluster. Licensing management is manual when the endpoints decrease. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Ability to quickly and remotely support our customers is the priority, and it does the job very well. The feature set continues to grow and has been extremely dependable for all aspects that we utilize it. Review collected by and hosted on G2.com. Show More 7/24/2026 Current UserValidated ReviewerSource: Organic KM Kris M. Director of Technology Small-Business (50 or fewer emp.) 7/24/2026 "Fast Remote Connections and Reliable Patch Management" 4.5/5 What do you like best about NinjaOne? Overall, the best part is the speed at which it connects to the end user / remote side device. We have used other RMM / MDM systems in the past and they were a bit slower. The performance so far has been fantastic. Patch management as well. The other systems that we have used lacked a bit in ensuring that patches were absolutely run. Here, I have not had any problems so far. I also like the fact that if a known patch has been buggy, the system is already smart enough to know not to deploy that patch. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? Something that I would like to see in the agent is the ability to message the end user without actually connecting to the device first. We have used other RMM's that allowed us to do that and it is a great feature so that the user is not surprised when you remote in and they panic thinking something bad is happening. While in most cases you might be on the phone with then, it still can be startling to an end user. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Patch management reliability. With some other RMM solutions we were getting notices that patches were running but there was no means of verifying it through the system reliably. This ensures that we are staying compliant on patches and fixes for our clients making them more secure in their workload and keeping the bad actors out. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nathan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan M.") NM Nathan M. IT Coordinator Law Practice Small-Business (50 or fewer emp.) 7/24/2026 "Powerful, Hands-Off RMM with Excellent ROI and Responsive Support" 4.5/5 What do you like best about NinjaOne? First, I find Ninja to be very powerful. It does everything I need it to be, almost fully hands-off with individual machines. The Windows and drive patching work well enough. The scripting works much better than other RMMs I've tried. The new native warranty tracking is excellent. I love that I can launch Screenconnect directly from Ninja. It's very easy to add custom fields as well. Searching and filtering devices is a breeze. I feel like for the price, it's an absolute bargain. The ROI is incredible for us. The latest thing we've been testing out is workstation backups, and I've been very impressed so far. Support has always been good; I feel like it's one of the only products where I can send an email and receive a response within 3-4 hours consistently. Review collected by and hosted on G2.com. What do you dislike about NinjaOne? I find the ticketing system to very lacking. I wish customizing the device portal UI about what constitutes a device being healthy or unhealthy was more robust. My clients are often traveling and not using devices very much, so having a client report as unhealthy because it's a few weeks behind on updates is annoying. Review collected by and hosted on G2.com. What problems is NinjaOne solving and how is that benefiting you? Updates are the number one thing. It handles Windows, driver, and software updates very well. Also, the ability to push out software to non-domain devices has been excellent. We don't use Intune for all our clients, so being able to easily deploy software to a fleet of devices across the country has been great, and it works reliably. It's also been great for tracking device age/warranties so we can help clients stay ahead of this for budgeting. Review collected by and hosted on G2.com. 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