We were happy with our former payment portal, Melio, but they changed their pricing structure and instantly alienated us. After an extensive search, we settled on Nickel and couldn't be happier. Initially the platform wasn't an exact 1-to-1 replacement for Melio's functionality, but there are regular improvements and Ray is always excited to hear feedback on how Nickel can be improved. The core tier currently meets our needs, but the paid tiers offer some great advancements that we are considering utilizing in the future.
The UI is easy to understand and navigate. The integration with QuickBooks Online is easy to set up, quick, and seamless. You can tell they take great pride in their platform and forming it to satisfy the needs of their users. I am excited to see what improvements are coming in the future! Review collected by and hosted on G2.com.
We primarily use ACH payments and there is some variance between how long it takes to complete. The platform says 2-3 business days, but we have seen anywhere between 2-5 days. I assume this isn't 100% in control of Nickel as there are multiple institutions involved. But if we could reliably tell our vendors when they will see their deposits hit their accounts, it would save us some headaches. This isn't a problem unique to Nickel though as we have seen it with other payment platforms as well.
We break up some of our larger transactions into multiple payments because we are limited to $25k/transaction with our current tier. I would love to be able to submit this as a single transaction, and know we can do so at the higher tiers.
We were glad to hear about the recently implemented batch transactions; however, its implementation of still paying each invoice separately didn't work well for our process as we need a single payment to go to each vendor if multiple invoices are paid in the batch. We get around this by creating a new invoice with the total amount we want to pay and put the invoice numbers in the note so our vendor knows how to process the remittance. It would be great if Nickel supported this without us having to go thru the additional steps.
Nickel doesn't take into account any open credits on a vendors so without some double checking, it would be easy to overpay with that actual open balance is. Review collected by and hosted on G2.com.
