--- title: NICE CXone Reviews meta\_title: 'NICE CXone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1730 reviews by the users' company size, role or industry to find out how NICE CXone works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 1730 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # NICE CXone Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by NICE CXone but has limited features. Are you part of the NICE CXone team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. www.nice.com * * * Seller [NiCE](https://www.g2.com/sellers/nice) Discussions [NICE CXone Community](https://www.g2.com/products/nice-cxone/discuss) Languages Supported Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Croatian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Amy Cornelius Show More ## Pricing Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) ## Top-Rated Alternatives [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,569) ](https://www.g2.com/products/talkdesk/reviews) [ ![Five9 Intelligent Cloud Contact Center Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Five9 Intelligent Cloud Contact Center Platform") Five9 Intelligent Cloud Contact Center Platform 4.1/5(625) ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/nice-cxone/competitors/alternatives) ## User Insights Average based on 1730 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## NICE CXone Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HiPer Agent Experience ](https://www.g2.com/products/hiper-agent-experience/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Service Hub ](https://www.g2.com/products/hubspot-service-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Kore.AI ](https://www.g2.com/products/kore-ai/reviews) Show More ![Makayla R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makayla R.") MR Makayla R. Pharmacy technician Mid-Market (51-1000 emp.) 4/30/2026 "Efficient but Faces Audio Challenges" 3.5/5 What do you like best about NICE CXone? I do like this part of the NiCE CXone system. It's quick and fast and doesn't really lag unless you're on a call. It is an easy system to navigate. The initial setup is pretty easy. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I don't like that the calls on NiCE CXone sometimes break down or drop randomly. It's frustrating because it's not just me; other agents experience this as well, so I'm sure it's not a network issue. The app also doesn't work well with VDI sessions, which makes it inconvenient. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? I use NiCE CXone for inbound and outbound calls to assist with patient help and prescriptions at the pharmacy. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NS Nilesh S. Customer Support Admin Renewables & Environment Enterprise (\> 1000 emp.) 4/29/2026 "Cxone Simplifies Calling and Scheduling in One Place" 4.5/5 What do you like best about NICE CXone? Cxone helps us make calls and also keeps our schedules saved. Previously, we had to use two different apps to handle these two tasks. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? We don’t receive any notifications or alerts when there’s a change to the schedule or our working status, so it’s easy to miss important updates. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Well, it’s a good calling application. However, the interface could be improved, and features like call transfer should take fewer steps, since right now it feels like it takes 2–3 clicks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Sumit B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit B.") SB Sumit B. Associate Tech Lead Enterprise (\> 1000 emp.) 8/17/2025 "A contact centre with great feature with lots of scope of improvement" 3.5/5 What do you like best about NICE CXone? - Handing over calls to external system using SIP based protocol supports here. - It has it's integration capability after call escalates from an external IVR system to Nice Max/Agent Desktop. - We have integrated our Agent Assist product with Nice which was moderate difficult task. - It support both chat and voice channel & we have both the solution in place. - It has a CTI(Computer Telephony Integration) integrated inside Salesforce to handle both and Chat. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? This will be a bigger list. - The studio script nodes takes a lot of time to open up, it seems there is a visible lag while working with it & it has been log since it has not improved. - There is a long process to update the redirect URL for authentication of Agent SDK in Nice CX as it goes through an application review process. - There is no public case generation portal. I have not found any.(This is a very crucial miss) - Nice has it's own way of syntax for writing logic. The documentation is expected to be more clear. - There is problem when you open Nice Max or Agent Desktop, with it's agent status change. Sometimes, when you are making a call to a Nice Number because the Agent status is something like - working or Rejected & you can't change it to available. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? - Nice is a contact center and helping agents to handle the issues of the customers. -We have integrated our product with Nice & it's kind of B2B deal for us with Nice. - The existing customer of Nice becomes our partner and customer as well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Alex L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alex L.") AL Alex L. Real Time Analyst Enterprise (\> 1000 emp.) 9/28/2025 "Reliable and Efficient Customer Experience Platform" 4.5/5 What do you like best about NICE CXone? What I like best about NiCE CXone Mpower is its intuitive interface and smooth integration with daily workflows. It centralizes communication tools in one place, making it easier to manage customer interactions efficiently. The platform is also stable and reliable, which reduces downtime and improves overall productivity. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? While NiCE CXone Mpower is overall reliable, there are occasional delays when switching between features, and the reporting tools could offer more customization. These are minor issues, but improvements in speed and flexibility would make the experience even better. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? NiCE CXone Mpower helps centralize and streamline customer interactions, reducing the complexity of managing multiple communication channels. It improves team efficiency, ensures faster response times, and provides clear insights into performance metrics. This results in better customer satisfaction and allows our team to focus on higher-value tasks rather than administrative coordination. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Carmen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen A.") CA Carmen A. Operations Telecommunications Mid-Market (51-1000 emp.) 10/24/2025 "Great tool to Manage call flow and Team" 5/5 What do you like best about NICE CXone? Easy to follow and customize the Dashboard. I enjoy this feature so that I can keep tabs on what calls are coming in as well as what agents are doing. It helps us provide our clients a higher overall SVL. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I would like to see additional options for dashboard customization. I like the feature of being able to highlight certain metrics to stand out, but I would like to see more features to manage SVL and agents overall. Review collected by and hosted on G2.com. Recommendations to others considering NICE CXone: Its an easy all in one system that can effectively manage your team and call center. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Nice InContacts helps manage the team, Calls, their hours, and reporting all in one, as well as all the metrics of the calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Stephen A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen A.") SA Stephen A. Systems Admiistrator Mid-Market (51-1000 emp.) 2/27/2026 "Great Lead Visibility, but Reporting Still Hard to Understand" 3.5/5 What do you like best about NICE CXone? The ability to see what leads were remaining and how many were queued up for dialing Review collected by and hosted on G2.com. What do you dislike about NICE CXone? Reporting was hard to understand. Was getting better but still worst part Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Its solved the call center capabilities forus Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dahlia R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dahlia R.") DR Dahlia R. Customer Service Agent Small-Business (50 or fewer emp.) 12/16/2025 "Comprehensive Performance Tracking with Great Features" 5/5 What do you like best about NICE CXone? I like how it provides different features for us to review our performance, and activity throughout the day. It is a tool we use frequently during the day to reach out to our customers. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? It can be it bit difficult to use when the system is experiencing glitching. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It is allowing us to contact our customers and connected with another platform it auto populates our customers information. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JS Jessielyn S. Customer Service Representative Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 1/19/2026 "Easy Schedule and Availability Management with Nice" 5/5 What do you like best about NICE CXone? The helpful about Nice is that I can easly manage my schedule and my availability. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? The least hhelpful about Nice is the alert dateson the left side, it's not allowing me to choose the specific date for my previous schedule. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It help solve the schedules of manpower and its' accesible Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ![Ashley H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley H.") AH Ashley H. Customer Service Representative Mid-Market (51-1000 emp.) 3/30/2025 "Great tool to use" 4/5 What do you like best about NICE CXone? What I like best is it’s very easy to navigate. It’s easy to look at different things as you can pull up multiple tabs. It’s easy to get around. It’s easy to add tabs or to add different things add different widgets so that’s the main thing that I like. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? I think the only thing I do not like is that sometimes it times out even though I’m on it times out, but other than it timing out, it is actually a great tool to use and to have Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? It is solving the way I listen to the phone calls because it’s a lot easier than doing recorded calls. I can just click on someone’s name in live monitoring and actually listen to that called in and they are so if they are having problems, I can actually join the call and help them and assist them Review collected by and hosted on G2.com. Show More Response from Amy Cornelius of NiCE CXone [Editedit](https://www.g2.com/survey_responses/nice-cxone-review-10994734/official_response/edit) We appreciate your positive comments about NICE CXone Mpower's ease of use. Thank you for taking the time to leave a review! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 12/9/2025 "Efficient Call Reporting and Sorting with NICE CXone Mpower" 4/5 What do you like best about NICE CXone? NICE CXone Mpower is nice because in quality we can pull calls from reports in an efficient manner. There are several options for sorting and pulling applicable calls for situational awareness. Review collected by and hosted on G2.com. What do you dislike about NICE CXone? NICE CXone Mpower can sometimes refuse on agents when taking inbound calls from the interference with multiple applications operating at the same time. Review collected by and hosted on G2.com. What problems is NICE CXone solving and how is that benefiting you? Quality Assurance is the main task this application solves and benefits me. I am able to retrieve calls and save audio data to send during 1:1 and coaching sessions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about NICE CXone? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about NICE CXone ](https://www.g2.com/products/nice-cxone/discussions/new) GU Guest User How does NICE CXone enhance customer service, and what features should a new user focus on for maximum impact? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) KR Kelsey Robinson • Last activity over 4 years ago How can we report bugs or issues to get the software cleaner and running more smoothly? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-we-report-bugs-or-issues-to-get-the-software-cleaner-and-running-more-smoothly) [ View all Discussions ](https://www.g2.com/products/nice-cxone/discuss) ## Pricing Options Pricing provided by NiCE CXone. ### CXone Omnichannel Suite Starting at $110.00 1 Agent Per Month ### CXone Essential Suite Starting at $135.00 1 Agent Per Month ### CXone Core Suite Starting at $169.00 1 Agent Per Month [ View More Pricing Information ](https://www.g2.com/products/nice-cxone/pricing) NICE CXone Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e2894f5a2f0d4a7de385125b178b4e11/five9-intelligent-cloud-contact-center-platform.png "Product Avatar Image") Five9 Intelligent Cloud... 4.1/5(625) [ Compare Now ](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,569) [ Compare Now ](https://www.g2.com/compare/nice-cxone-vs-talkdesk) ##### ##### NICE CXone Features Channels Voice Live Chat Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/nice-cxone/features) ##### Categories on G2 [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk) [AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Proactive Notification](https://www.g2.com/categories/proactive-notification)[Speech Analytics](https://www.g2.com/categories/speech-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-rated customer data platform for software firms](https://www.g2.com/discussions/best-rated-customer-data-platform-for-software-firms)[Which contact center payments tools offer QR code payment options alongside telephony integration?](https://www.g2.com/discussions/which-contact-center-payments-tools-offer-qr-code-payment-options-alongside-telephony-integration)[Which file recovery software solutions with easy setup are rated highly by practitioners?](https://www.g2.com/discussions/which-file-recovery-software-solutions-with-easy-setup-are-rated-highly-by-practitioners) [Which event registration platforms do event teams actually stick with after the first event rather than switching to something else next time?](https://www.g2.com/discussions/which-event-registration-platforms-do-event-teams-actually-stick-with-after-the-first-event-rather-than-switching-to-something-else-next-time)[Top tools for pre-employment candidate assessments](https://www.g2.com/discussions/top-tools-for-pre-employment-candidate-assessments)[Pros and Cons Details](https://www.g2.com/products/nice-cxone/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)