NetX Reviews & Product Details


What is NetX?

DAM! Let's figure it out together. Our Onboarding process is designed to tailor the NetX platform to meet your specific needs. We’ll get you set up and trained to make any future changes to your team's workflows. Our UI is clean and intuitive, leading to a quick user-adoption rate! Our customers continually describe our UI as "Beautiful," our team as "Helpful and friendly," and our solution as "Powerful." Come and learn why we're the most powerful, easy to use DAM on the market. “NetX has the rare reputation in the DAM industry of excelling in customer service.” — RealStory Group

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NetX Profile Details

NetX Profile Details

Provided by:

Provided by:
Dan Savickas

Website
www.netx.net
Related Links
Q&A
Languages Supported
English, French, Japanese
Vendor
NetX
Company Website
Year Founded
1996
HQ Location
Portland, OR
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
52
Twitter
@NetX_DAM
Twitter Followers
272
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Companies Using NetX

Daimler Trucks North America
Mercy Corps
Travel Alberta
Museum of Modern Art
Healthdirect Australia
Catalina Marketing
Greshamsmith

NetX Reviews

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1-28 of 28 total NetX reviews
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Sr. Designer | Brand Advocate
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"NetX DAM"

What do you like best?

NetX DAM has been a great benefit for our organization. Prior to establishing our DAM, visual assets were local server based and very difficult to access across our organization. NetX has corrected that issue and now any team member can access our assets at any point. Also the training and support from NetX has been incredible. Without their hands-on assistance establishing the DAM would have been more difficult and taken more time.

What do you dislike?

Tagging of assets can be a little overwhelming, and it's mostly just workflow. Being able to import tags previously assigned in lightroom or bridge would be helpful.

Recommendations to others considering the product:

Greater flexibility for image tagging.

What problems are you solving with the product? What benefits have you realized?

Access to owned assets has been our primary goal. our NetX DAM allows us to establish libraries of approved images and provide access to those images across our organization. It is also a time saver enabling our design team to focus on asset development instead of fulfilling image or logo requests.

Response from Dan Savickas of NetX

Hey Ralph,

You can absolutely import tags from Lightroom or Bridge to your system-defined metadata fields. I sent you an email with an article on how to set this up. If you have any questions, feel free to reach out and I'll be happy to set up a screen share to walk through the configuration!

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Assistant Manager - Darkroom facilities
Fine Art
Mid-Market
(51-200 employees)
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"NetX for Cultural Institutions"

What do you like best?

The accessibility of the interface, and the ability to create and adapt workflows. The interface is intuitive and user-friendly. The ability to manage folder structures on a granular level is incredibly helpful for controlling assets with restrictions.

What do you dislike?

Installation was a long process, and we occasionally run into issues or bugs that take time to resolve that impact the museum's ability to work quickly. Users have also complained about the status bar being hard to discern at the top of the screen, as well as the fact that "No Assets Found" will appear on screen in two distinctly different situations: A) When no search results have actually been found, and B) When the search is still processing and has yet to display the results. This is very confusing for users, and I consistently need to advise people to "just give it time to load."

Recommendations to others considering the product:

Strongly review and follow the hardware recommendations of NetX engineers for on-site implementation.

What problems are you solving with the product? What benefits have you realized?

We just recently resolved an issue involving our instance of NetX where assets were not loading properly after a nightly refresh. After a few days with helpful NetX support staff and engineering, we were able to deduce the issue to a test environment that was running which the Solr server was pointing to. NetX staff have always been incredibly helpful and prompt in addressing issues that have a direct impact on our day to day operations.

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Enterprise
(1001-5000 employees)
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"Excellent People, Product, & Portal"

What do you like best?

NetX helped to really bring our office up to date especially with regards to asset storage and distribution. The Portal is a really remarkable tool and was the major selling point among our decision makers.

What do you dislike?

We have yet to encounter any issues worth mentioning with the vendor and service.

Recommendations to others considering the product:

Don't hesitate to contact current NetX users to request information or a look a their portal.

What problems are you solving with the product? What benefits have you realized?

The NetX Portal frees up time for our designers to work on higher level projects instead of needing to assist with every piece requested by the various areas on campus. Power users are able to create their own materials with the easy to use templates available through the Portal.

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Project Manager
Photography
Enterprise
(1001-5000 employees)
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"For the level of complexity, I have always been pleased with how easy this tool is to use."

What do you like best?

What I like best about this software is the people at NetX that develop and support it. We, like allot of companies, tend to be a little outside the box. The team at NetX has ALWAYS been available to talk about modifications and enhancements with great enthusiasm as well as great ideas for providing solutions!

What do you dislike?

I really don't have any issues with the latest release of this software. NetX has addressed some of my past issues and I am very happy with the status of the application today.

Recommendations to others considering the product:

Most tools require environmental adaptation. I have found the the team at NetX more than happy to accommodate implementation opportunities for modification, external system communication, training and on going development of recognized industry need and trends.

What problems are you solving with the product? What benefits have you realized?

There are many task functions available with NetX. We use those to management file movement, file updating, single source syncing and versioning. Image contract expiration dates as well as other business management filters to narrow or widen distribution channels. NetX enables us to enable our business partners..

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Senior Designer & Art Director
Higher Education
Enterprise
(1001-5000 employees)
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"Perfect fit "

What do you like best?

We got the features we needed - a fully customizable DAM system with a portal setup and online template editor with the number of end users and space we needed. The rollout for our organization has been great and we know that we can continue to grow our system without unexpected costs.

What do you dislike?

We haven't run into any major roadblocks with the system. We went through an extensive implementation process that walked us through how to set up our custom system. Through this, we had several requests for specific tweaks we wanted, and we were accommodated by our implementation team. So far, so good!

Recommendations to others considering the product:

I recommend NetX as a solution for an organization's digital asset management needs. We were able to implement a system that allows us to use all the functions that we identified were needed to be successful and the room to grow and refine our system. The implementation process was great. Our rep walked us through everything and answered all of our questions. We started our rollout earlier this summer and everything is going great! Our campus is excited about the template editor and the access to all our brand assets.

What problems are you solving with the product? What benefits have you realized?

We need members of our organization to be able to search, share and download brand assets. We need a central location to house these things and a way for people to log in and get these assets. The biggest selling point to our organization though was the ability to edit online templates and download the art.

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Graphic Designer, Digital Communications Technology, University Communications
Higher Education
Enterprise
(1001-5000 employees)
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"Excellent Customer Service"

What do you like best?

NetX has an excellent support service. After submitting a support request, response is always same day, usually within an hour or two. Customers are kept in the loop on progress and all of my issues have been fixed quickly. If any issue requires follow-up, NetX is always responsive and has even reached out via phone on occasion.

The leadership of the company is very accessible and open to conversation regarding future features. Their approach is not one-size-fits-all; they are responsive to helping customers solve their business problems in the most effective and efficient way possible. We chose NetX over other mid-range DAM providers because of their flexibility and willingness to track our roadmap with their services.

What do you dislike?

Our onboarding and training was a bit ad hoc, and this was mostly due to the fact that we came on during a major software upgrade. NetX needs to work more on documentation, but they are aware of this and are making progress.

What problems are you solving with the product? What benefits have you realized?

Our photography assets were stored physically on hard drives, as slides, on CDs, and even as prints. We also had a paper process for managing model releases which was not attached in any way to the actual assets, leaving us vulnerable to legal issues. Our NetX Dam is now being used by over 40 campus communicators, sharing the same assets which are all digitally attached to their original releases. We are also able to approve or reject downloads on specific assets and have found this very helpful in managing our visual brand. We are looking at expanding our DAM to handle all brand assets in the future.

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Mid-Market
(501-1000 employees)
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"NetX - intuitive interface for managing and searching our internal Knowledge Base"

What do you like best?

NetX gives us a simple interface branded for our clients to use as their own portal for finding custom content. Our portal has strong search capabilities that provide the right content our clients need at their fingertips.

What do you dislike?

NetX is working on aligning their portal and native interfaces. Having all of the capabilities in the portal will be a big win for our users.

What problems are you solving with the product? What benefits have you realized?

Our biggest challenge is having an up to date asset management system that multiple audiences and clients can quickly access around the world. Our users can quickly find what they are looking for and we can share custom content to specific groups using permissions that allow for key channel differences to be easily managed in one system.

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Marketing Lead
Small-Business
(11-50 employees)
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"Excellent Digital Asset Manager"

What do you like best?

We love that it's a great tool at an affordable price. We're a young company and NetX has been perfect as we grow.

What do you dislike?

We'd love a little more social integration.

What problems are you solving with the product? What benefits have you realized?

We're trying to get the most out of all of our digital assets. NetX has been instrumental in helping us keep track and use our assets better.

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A
Mid-Market
(201-500 employees)
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"NetX helped upgrade content management"

What do you like best?

NetX's platform is intuitive and well organized. The ability to offer a portal has effectively helped us organize content in a way that meets the needs of our client base.

What do you dislike?

Metadata is the most useful feature for us, and there are limitations when using the portal. I'd prefer to be able to search with these tags on the portal home screen rather than after performing a search.

What problems are you solving with the product? What benefits have you realized?

Organization of content has improved since implementing NetX. Our users find it easier to locate what they are looking for compared to our previous platform.

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AI
Mid-Market
(51-200 employees)
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"NetX Customizeable "

What do you like best?

I like the look and ease of the brand portal. The layout is easy for consumers to find what they are looking for in professional, clean and neat layout design

What do you dislike?

The customization on the backend is currently in a spot that makes it difficult to make updates or changes to the assets you are controlling for presentation on the brand portal side. It's not at an efficient level yet, and the documentation is still catching up to a non-technical level for their knowledge base.

Recommendations to others considering the product:

Be aware that they expect you to have a more technical background. Our team was small, doing this as a side project, and weren't technical folks - only one of us had software administration background, but never worked with a DAM before. Our ramp up time was significantly delayed by having to learn little things as we went, whereas a more technical background may have understood all the terminology and concepts more quickly. It is NOT an out of the box configuration, where you simply decide folder access and permissions - it requires quite a bit more lift than we expected when we first looked into a tool like this and were comparing them with far more expensive options. We likely might have benefited from hiring a consultant to help.

What problems are you solving with the product? What benefits have you realized?

We needed to be able to not have to email our assets individually, whether they be marketing materials, implementation documents, or other knowledge pieces to our clients. Our current method was not secure or efficient, so this tool allows us to put everything in a one-stop shop for our clients that allows them the ease to get what they need when they need it without overburdening our account managers. We've been able to get our materials straight to our clients in an easy, scalable format.

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IW
Mid-Market
(51-200 employees)
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"Heading in the right direction but still some kinks to work out"

What do you like best?

The brand portal is nicer than having clients use Box.

Once Dan took over the implementation, things were great and we started learning about the tool and what needed to be done.

What do you dislike?

Implementation started out really rough. Documentation initially provided was basically a spreadsheet with a couple of data examples with no context.

Certain features seem to be buggy. Sometimes we need to perform tasks twice in order for files to display in the brand portal. Some files didn't seem to appear at all.

Using Flex for the auto tasks is rough. The experience could be much better or move that functionality to the admin portal side and improve the flow there (task order display, scrolling, etc)

Having to contact NetX to restart the service. I'm not sure if we are the only ones that routinely need to create new auto tasks but it would be nice to do the restart ourselves.

Recommendations to others considering the product:

Spend a lot of time up front thinking about the folder structure and auto tasks you're creating. We have 2 different client bases so looking back it may have been better to create 2 brand portals rather than using access to control what users see.

What problems are you solving with the product? What benefits have you realized?

Our clients couldn't previously access Box to download files.

It's much visually nicer than Box.

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Mid-Market
(51-200 employees)
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"Photos for All Sports, All Seasons in One Single and Searchable Repository. "

What do you like best?

Custom metadata fields, easy upload, easy to share and download photos.

What do you dislike?

For metadata entry, for our purposes there was one metadata field that felt repetitive.

What problems are you solving with the product? What benefits have you realized?

Taking various photos of all sports, all athletes and coaches throughout the years from 12 member institutions and organizing them into a single, shareable and searchable site.

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AL
Small-Business
(11-50 employees)
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"Excellent value, easy to use!"

What do you like best?

Incredible easy to use; just drag and drop your assets from anywhere onto the screen and in they go. Sleek, easy to browse layout with multiple views to choose from. Sharing assets is just a few simple clicks and you're done! The support is fantastic as well. I've never been left with an unresolved issue.

What do you dislike?

Honestly, any little issue I've had has been met with openness and a willingness to work with me to develop these features, especially if other clients have expressed the same desire.

What problems are you solving with the product? What benefits have you realized?

Storage of digital assets in a shared folder structure has made for clumsy and difficult search and retrieval. NetX allows the addition of searchable metadata and easy file sharing.

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AH
Enterprise
(5001-10,000 employees)
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"NetX Digital Asset Management"

What do you like best?

I like the ease of creating new folders and dragging and dropping files in the most recent versions of NetX. I am a super user, and previous versions lacked some of this user experience. I like how easy it is to share files with people outside of our organization. The "relationship" tab is especially helpful for our designers who use indd files and need all of the linked files as well.

What do you dislike?

I have some issues with the search functionality, sometimes it doesn't pull up a file even when the search is basically the exact file name.

What problems are you solving with the product? What benefits have you realized?

We have a team of freelance designers who don't work on site, so we can't simply store our files on our local servers. We need a way to share files with internal employees as well as our external freelancers.

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A
Enterprise
(10,001+ employees)
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"Wonderfully flexible"

What do you like best?

The ability to associate one asset to multiple directories is wonderful. The share of assets, links and collections is a major plus.

What do you dislike?

This is complete cloud based so it can make initial file manipulation and integration quite cumbersome if you do not have a small set of assets.

What problems are you solving with the product? What benefits have you realized?

We have been able to share our assets with outside people and organizations very easily, freeing up our designers and marketing depart to actually create and spend less time filling asset requests.

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A
Mid-Market
(501-1000 employees)
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"NetX in review"

What do you like best?

The system is well liked by staff at my institution, folks here find the interface easy to use. The NetX staff is fantastic and have a real 'roll up your sleeves' attitude when it comes to finding solutions to unique circumstances.

What do you dislike?

Occasionally when new features are being developed, existing features suffer.

Recommendations to others considering the product:

Highly recommended,

What problems are you solving with the product? What benefits have you realized?

Our DAMS automatically feeds our public website, this greatly increases the number of artworks that the public is able to access.

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AL
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
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"Great product, waiting patiently on FLEX"

What do you like best?

Great search function. Site is robust, once you know how to use it you can accomplish a lot of cool things and even more in the Flex site. It's intuitive to a point - but not 100% consistently. The site is fast to load and downloads are good too. There's a good admin interface with lots of flexibility given to admins.

What do you dislike?

Interface, but a lot of that will be fixed in HTML5. Would like to see more control/easier to control on the emails that the system sends.

Recommendations to others considering the product:

Keep pushing for Flex and user interface. Making things easy to do.

What problems are you solving with the product? What benefits have you realized?

We use NETX as a repository and to share content. It helps us get assets to a lot of users without much effort.

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C
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Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Excellent and extensible DAM"

What do you like best?

-NetX has a lot of options for customizing how the system works. From metadata groups to custom workflows and forms. It's a really great system that can be used to manage both physical and digital artifacts.

What do you dislike?

- You need to have a tech-savvy digital librarian on your team to admin the DAM or it could go into disrepair. This isn't a fault per se, but an outcome of the extensibility of the tool.

Recommendations to others considering the product:

Be sure you fully understand the extent of configuration capabilities that the system can facilitate so that you use it to its fullest extent. Also have a very technical digital librarian on staff.

What problems are you solving with the product? What benefits have you realized?

Corporate Archive.

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Writer and Editor
Higher Education
Enterprise
(1001-5000 employees)
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"Great for large universities!"

What do you like best?

I love that our university can easily share logos, templates, and photos without a drive or an emailed file.

What do you dislike?

It took a bit of setup initially, but it was worth it.

What problems are you solving with the product? What benefits have you realized?

We don't have to use google drive, emails, or physically hand off files to one another anymore with a DAM system in place.

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VP of Technology
Printing
Mid-Market
(201-500 employees)
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"Great customer service"

What do you like best?

Customer support is quick to respond when I have an issue. New issues forum guides NetX to implement new features their customers want.

What do you dislike?

Announcement of new features and changes sometimes lag the actual software release. Though this has been greatly improved over the last 6 months.

Recommendations to others considering the product:

Test with your own data.

What problems are you solving with the product? What benefits have you realized?

Repurposing assets has become a self serve function. Great for our customers who need to use print images for social media, collateral printing.

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Engagement Manager
Information Technology and Services
Mid-Market
(51-200 employees)
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"Great product idea. Company still in infancy. "

What do you like best?

The portal is a great looking interface and the pricing was much better than other products we reviewed.

What do you dislike?

It took a very long time to get up and running - the level of on boarding support we got was pretty minimal. It seems as though there is a lack of support documentation that other clients would want. We have to ask for upgrades, but when we do they are speedy.

What problems are you solving with the product? What benefits have you realized?

We are resolving an issue with version control and with some clients who have been unable to access documents through box.

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AR
Small-Business
(2-10 employees)
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"NetX for any size business"

What do you like best?

Working across the US, having our assets all in one place in the cloud and easily searchable has been invaluable for our marketing team.

What do you dislike?

We're hoping for a Slack integration! It seems the NetX team is very receptive to suggestions for integrations, so I have the utmost confidence we will see one in the near future.

What problems are you solving with the product? What benefits have you realized?

Our Marketing lead has been working offsite and was struggling to hunt down assets for newsletters and other media. Now, all of our assets live on the cloud and are easily searchable. They have gained much more independence being able to locate assets on their own.

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AR
Enterprise
(1001-5000 employees)
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"NetX in Archives"

What do you like best?

The NetX staff are very responsive. Usually have a reply within a few minutes.

What do you dislike?

Haven't found anything to dislike yet. Very satisfied.

What problems are you solving with the product? What benefits have you realized?

We needed a robust flexible software able to host information for use in current and future business inquiries. NetX was able to evaluate what we needed and work with us to design the product we are using today.

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AP
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"NetX is an effective tool for categorizing and describing digital assets."

What do you like best?

I liked the ease of batch processing in NetX. I could append descriptive metadata to hundreds of assets at once as well as add/move them to a new category easily. Creating PDFs and sharing zip files are also handy features in addition to saving multiple "carts" that you can come back to later. The ability to choose a file size when downloading files is necessary in today's world because the end user may need a high resolution for printing a large banner or a low res file for sharing via social media. It's also easy to push out to social media outlets from NetX.

What do you dislike?

Only the final version of video files could be uploaded. NetX is good for a variety of formats (jpeg, tif, raw, PDF, vAdobe files, Microsoft files, mp4, etc.) but not a good workflow tool regarding large video files. We used a separate system altogether for our video workflow, and only uploaded the final compressed mp4 files into NetX. Though, the video preview feature is nice.

Recommendations to others considering the product:

Always check the Knowledge Base before submitting a tech support query. The answer may already be there. NetX is good about keeping clients up to date on product changes.

What problems are you solving with the product? What benefits have you realized?

NetX helped streamline the process of uploading and sharing photography with all of the company staff. It has been a huge timesaver. Though, the true benefit comes from the staff who are managing the DAM. A monkey can upload files; it takes time and work to choose which categories to upload to, and what metadata tags to add. If the digital assets aren't made searchable by the staff maintaining the system, then the system won't work. NetX is an excellent "out of the box" software for those who already have a good staff in place who are well organized enough to manage the ingest of the assets as well as making them searchable.

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A
Enterprise
(1001-5000 employees)
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"NetX Large Scale"

What do you like best?

Scalability for a large asset collection for large files some exceeding 2GB. Diverse file handling with extensive permission levels.

What do you dislike?

Metadata updates have a lag time that previous DAM did not have.

Recommendations to others considering the product:

Integrates well wither other workflow systems such as Jira and other databases.

What problems are you solving with the product? What benefits have you realized?

Archiving source images files for renditions and distribution channels.

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AR
Enterprise
(5001-10,000 employees)
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"Netx"

What do you like best?

I like the search. It is phenomenally good. I also like the company. They are always helpful, responsive, and provide very custom solutions.

What do you dislike?

It is very powerful, and sometimes it's hard to remember how to do the more sys administrative tasks because there are womanly possible options and ways to configure the system.

What problems are you solving with the product? What benefits have you realized?

It is very useful for sharing pictures with people outside my organization.

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EC
Enterprise
(5001-10,000 employees)
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"I like the product a lot, the people & the company are great."

What do you like best?

The knowledge and subject matter expertise of anyone/everyone I deal with.

The product itself is easy to use, There is minimal time spent on training and support, which required a FTE with our previous system.

What do you dislike?

I don't have any major complaints.

What problems are you solving with the product? What benefits have you realized?

Business Problems: The typical problems addressed by DAM.

Benefits: Time savings, cost savings.

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AM
Mid-Market
(201-500 employees)
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"Working on a DAMS migration to NetX"

What do you like best?

Functionality and integration capability; logical interface for everyday users.

What do you dislike?

Like any DAM, it's a steep learning curve for admins.

What problems are you solving with the product? What benefits have you realized?

Centralized access to assets, integration with other databases. Once fully implements, "one touch" processing of assets -- load, describe, and they automatically appear in all resources.

NetX Pricing

STARTER
WORKGROUP

NetX Features

  • Import/Export
  • Organizational Interface
  • Search
  • File Preview
  • File Types
  • Metadata

NetX User Ratings

8.7
Ease of Use
Average: 8.4*
9.1
Quality of Support
Average: 8.8*
7.7
Ease of Setup
Average: 8.1*
* Digital Asset Management Category
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