The brand portal is nicer than having clients use Box.
Once Dan took over the implementation, things were great and we started learning about the tool and what needed to be done.
Implementation started out really rough. Documentation initially provided was basically a spreadsheet with a couple of data examples with no context.
Certain features seem to be buggy. Sometimes we need to perform tasks twice in order for files to display in the brand portal. Some files didn't seem to appear at all.
Using Flex for the auto tasks is rough. The experience could be much better or move that functionality to the admin portal side and improve the flow there (task order display, scrolling, etc)
Having to contact NetX to restart the service. I'm not sure if we are the only ones that routinely need to create new auto tasks but it would be nice to do the restart ourselves.
Spend a lot of time up front thinking about the folder structure and auto tasks you're creating. We have 2 different client bases so looking back it may have been better to create 2 brand portals rather than using access to control what users see.
Our clients couldn't previously access Box to download files.
It's much visually nicer than Box.