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• Customizable Reporting: The ability to create tailored reports and schedule automated distribution to specific users is useful.
• Flexible Content Creation: The platform supports building individual modules, in-person/virtual classes, test, and full programs seamlessly.
• Structured Learning Frameworks: Features like catalogs, job profiles, competency models, and users' attributes are effective.
• Efficient Data Management: The user, transcript, and data loaders features streamline administrative tasks. Review collected by and hosted on G2.com.
• Delayed Ticket Resolution: I’ve noticed significant delays in resolving support tickets, with many remaining open for weeks or even months. In most cases, this requires me to develop workarounds, as issues often go unresolved or we simply can’t wait for their slow response.
• Lack of Proactive Communication: Their communication is not always proactive (solution-oriented).
• Outdated Interface:Their interface could be more modern-looking and user-friendly with improved features.
• Manual Update Limitations: There are no manual trigger buttons to run updates when needed – users must wait for automatic updates (at midnight), which reduces flexibility. Review collected by and hosted on G2.com.
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