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NAVEX One Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training. (11 mentions)
Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments. (5 mentions)
Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management. (4 mentions)
Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management. (4 mentions)
Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences. (3 mentions)
Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support. (2 mentions)
Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times. (2 mentions)
Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration. (1 mentions)
Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents. (1 mentions)
Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information. (1 mentions)
Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations. (1 mentions)
Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management. (1 mentions)
Users find the learning curve challenging at first, but it becomes easier with experience over time. (1 mentions)
Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability. (1 mentions)

Top Pros or Advantages of NAVEX One

1. Ease of Use
Users appreciate the ease of use of NAVEX One, finding it highly intuitive and efficient for training.
See 11 mentions

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MK

Manik K.

Enterprise (> 1000 emp.)

5.0/5

"One stop for organization compliance training course"

What do you like about NAVEX One?

Smooth training courses at one place. There is no lag I felt ever wherein in some other products related to training courses I had restarted several t

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"NavexEX is a great system for use!"

What do you like about NAVEX One?

The ease and learning of the system is incredible!

2. User Interface
Users appreciate the intuitive and smooth user interface of NAVEX One, enhancing compliance and collaboration across departments.
See 5 mentions

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Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you like about NAVEX One?

NAVEX One has a number of highly useful features to manage and highlight risk. The ability to allocate cases to a variety of people in different areas

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

3. Intuitive
Users appreciate the intuitive design of NAVEX One, enhancing ease of use and navigation for compliance management.
See 4 mentions

See Related User Reviews

CG

Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

AB

Andrew B.

Enterprise (> 1000 emp.)

4.5/5

"Compliance Training Made Seamless"

What do you like about NAVEX One?

The userface for this product is very smooth looking. Our company recently switched to NAVEX from a competitor and I like the intuitive feel of NAVEX

4. Navigation Ease
Users find NAVEX One to have easy navigation, making it user-friendly and straightforward for document management.
See 4 mentions

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CG

Christina G.

Enterprise (> 1000 emp.)

4.5/5

"It was easy registering and setting up a new account."

What do you like about NAVEX One?

Easy to use, very user friendly. Having to set up all these new accounts upon hire has been confusing at times, not sure what each site is used for, f

LS

Leo S.

Enterprise (> 1000 emp.)

2.5/5

"suggestion - recently updated section- re: ADP PolicyTech"

What do you like about NAVEX One?

search engine is easy to use or navigate

5. Customer Support
Users praise the superb customer support of NAVEX One, highlighting helpful personnel and user-friendly experiences.
See 3 mentions

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Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you like about NAVEX One?

The system is easy to use. I tested via online & the call in, both were easy to use, call in personnel were helpful & pleasant.

AT

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you like about NAVEX One?

Easy-to-use software, customer support, training and awareness materials available

Top Cons or Disadvantages of NAVEX One

1. Email Notifications
Users find the excessive email notifications overwhelming, leading to frustration and a lack of direct agent support.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Ethics Hotline Test"

What do you dislike about NAVEX One?

Unable to talk to or email directly with an agent to assist with questions resulting from a test case submission.

AT

Alejandro T.

Enterprise (> 1000 emp.)

5.0/5

"System very complete to follow up and manage training, ethics awarness, and hotline issues."

What do you dislike about NAVEX One?

Too many emails received and constant changes of account manager.

2. Poor Customer Support
Users experience poor customer support with NAVEX One, citing inadequate assistance and long response times.
See 2 mentions

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Verified User
U

Verified User

Mid-Market (51-1000 emp.)

1.0/5

"I'VE TRIED FOR DAYS NOW TO CHANGE THE ACCOUNT ADMINISTRATOR AND SEEMS NOBODY CAN HELP"

What do you dislike about NAVEX One?

Customer service is crap, no attention, interest, insistance to fully satisfy us, the customers

Verified User
A

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

3. Difficult Setup
Users report a difficult setup due to poor support and lengthy pricing processes, leading to frustration.
See 1 mentions

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Verified User
A

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

4. Excel Compatibility
Users report experiencing Excel compatibility issues with NAVEX One, causing layout changes in their Word documents.
See 1 mentions

See Related User Reviews

RM

remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

5. Expensive
Users express concerns about the expensive pricing of NAVEX One, finding it difficult to get assistance and information.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

0.0/5

"Terrible help, no contact information, terrible/difficult pricing, and difficult sales personnel."

What do you dislike about NAVEX One?

Terrible help, no contact information, terrible pricing, difficult sales personnel, took months to obtain pricing.

6. Formatting Issues
Users experience frequent formatting issues with NAVEX One, leading to inconsistent document layouts and frustrations.
See 1 mentions

See Related User Reviews

RM

remedy m.

Mid-Market (51-1000 emp.)

2.5/5

"Page lay out issues after uploading the document"

What do you dislike about NAVEX One?

My page layout on the WORD document that i am uploading keeps changing. Not sure if it's a compatibility issue with my current version of MS WORD.

7. Inadequate Reporting
Users find the inadequate reporting in NAVEX One lacking sufficient explanations for effective report management.
See 1 mentions

See Related User Reviews

Marco R.
MR

Marco R.

Mid-Market (51-1000 emp.)

5.0/5

"Great evolution"

What do you dislike about NAVEX One?

Statistics: needed more explanations for managing reports

8. Learning Curve
Users find the learning curve challenging at first, but it becomes easier with experience over time.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Excellent Platform for Managing Risk"

What do you dislike about NAVEX One?

It can be a little clunky to begin with, understanding the various sections and elements of the platform. However once you are an established user, th

9. Limited Features
Users find NAVEX One not flexible enough to accommodate end-user requests, impacting customization and adaptability.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

2.0/5

"It's a pity NAvex is not able to make changes to the front-end"

What do you dislike about NAVEX One?

Not flexible enough for end-user requests

NAVEX One Reviews (73)

Reviews

NAVEX One Reviews (73)

3.8
73 reviews
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