What do you dislike about MyWorks Sync?
UPDATE: My recommendation of MyWorks Sync has fallen and I would no longer recommend it based on my recent experience unless they update their billing, integration, plans, and policies.
I have a small business that has been using their Grow plan to sync my WooCommerce store front to Quickbooks Online for several years. We are in the education market which sees an influx in business during August and September of each year and the past two years this caused us to reach the 300 order limit of the Grow plan. I reached out to MyWorks to find a solution to get me through a few weeks of our busy season and was recommended to purchase a monthly Scale plan in addition to our annual Grow plan. I could then switch to the Scale plan when needed and switch back to the Grow plan when the busy month is over which would be cheaper than subscribing to an annual Scale plan which I don't need. The monthly plan could then be cancelled before the end of the month to avoid monthly billing. This all sounded reasonable and so this is what I did.
A few days ago I switched back to our Grow plan and cancelled the monthly Scale plan I had paid for and used for the past 3 weeks. Yesterday my site went down and my orders were no longer syncing. I reached out to MyWorks sync to discover what the issue might be and was informed that because I cancelled and switched back to the Grow plan, all my previous orders were re-registered under the Grow plan pushing me over the 300 order limit. This past month I had a total of ~350 monthly orders. My Grow plan allows for 300 per month and the month of Scale I purchased should cover 1000. Despite having paid for two plans which should allow for 1300 orders to be synced, my integration is no longer working,
I am now out the money I paid for the month of Scale, I received no benefit for purchasing it because all the orders synced under it have been applied to my Grow plan, my website is no longer working and I am having to manually sync orders, and I have spent far more time than I should have trying to troubleshoot, talking to support, buying plans, reconfiguring my website for the new plan, switching it all back, cancelling, more troubleshooting, and I am right back where I started paying for staff to manually create orders unable to use the services I've paid for.
I am currently looking for other solutions that allow for more seamless switching between plans and don't have service halting effects. If you are considering MyWorks Sync as your solution I would only do it if you can guarantee you will be under the limit for the plan you are purchasing. If you are like us and there is a possibility a sale or atypical event pushes you over its a nightmare.
Original Review:
To sync the payments between Woocommerce, Quickbooks, and the Payment Processor requires that the deposit times and the syncing process are all timed appropriately. This timing can be a bit challenging to get to work, but once it's working, it's pretty seemless. There are also alternate ways to accomplish this. Review collected by and hosted on G2.com.
