MyOperator Reviews & Product Details

What I like best about MyOperator is its ease of use and reliable call management features. The dashboard is intuitive, call recordings and logs are easy to access, and it helps track customer interactions efficiently. The setup process is straightforward, and it integrates well into daily business operations, making communication more organized and productive. Review collected by and hosted on G2.com.

The platform could be more responsive at times, and the reporting/dashboard features could offer more customization and detailed analytics. Occasionally, finding specific settings or recordings takes extra navigation, and some integrations could be smoother. Improving the user interface and reducing minor delays would enhance the overall experience. Review collected by and hosted on G2.com.

The support system is really good. We’ve been using their IVR services for a long time and haven’t experienced any downtime. We run a home service startup called Homvery, and the UI/UX for setting up the call flow is straightforward enough that even a newcomer can use it easily. We haven’t used any integrations with myoperator yet, so we can’t say much about that part. Pricing is a little higher compared to the market standard, but as per the service, it justifies the pricing. Never used the AI feature as well. Review collected by and hosted on G2.com.

The account gets deactivated if a payment is delayed, and it really shouldn’t work like that. I should be able to keep using the same account once the payment is completed. Review collected by and hosted on G2.com.

What I like best about MyOperator is the positive and collaborative work environment. The team is supportive, communication is open, and there's always an opportunity to learn and take on new responsibilities. I also appreciate the trust given to employees, which helps in taking ownership of work and contributing effectively. Review collected by and hosted on G2.com.

One area that could be improved is cross-team communication and the clarity of some processes, as it can occasionally lead to delays or confusion. Having more structured communication and better-defined workflows would help improve coordination and overall efficiency. Review collected by and hosted on G2.com.

I really appreciate the transparency MyOperator provides for monitoring stakeholders, the call recording feature, and especially the AI that transcribes notes. These capabilities are very helpful for my business operations. Review collected by and hosted on G2.com.

The setup process was a bit lengthy, with multiple steps and some confusion around KYC and additional processes. Also, having to use another app for calls instead of everything being unified in one app is inconvenient. Review collected by and hosted on G2.com.

I like MyOperator because it's easy to use and has a self-explainable interface. It's great that it allows me to connect with an agent quickly, and setting up the process is really straightforward. Even when I need assistance, the support team is accessible within 2 minutes and can join a Google Meet to solve issues. I've used other products like Exotel, but MyOperator's feature set and pricing were better for me, prompting the switch. The initial setup was easy, and the demo call was quite useful. I've integrated MyOperator with my CRM, which is a plus. Review collected by and hosted on G2.com.

Functionality-wise, everything is good, but the billing reminders can get pretty irritating. Even though our billing is on a prepaid model and we always maintain money in the wallet, we still get back-to-back emails and WhatsApp messages during the billing period. It would be more helpful if they provided updates like current month usage, wallet balance, and any upcoming deductions, instead of just sending reminders through all channels. Review collected by and hosted on G2.com.

I really like MyOperator's services and support. Their team is very good at managing multiple patient calls, which helps a lot when two or three patients call simultaneously. I'm very happy with their service quality. I also enjoy the move to CRM, as well as their WhatsApp services, which make my patients happy by providing information the right way. The WhatsApp features also help in gaining more patients through marketing. The CRM features are easy to manage, especially for handling leads, and their way of working is very satisfying. The initial setup of MyOperator was nice and their team was very helpful. Review collected by and hosted on G2.com.

I think they need a mobile app for easier back-end management, and I also wish they offered 24/7 support. That's my special request from them. Review collected by and hosted on G2.com.

I find MyOperator very beneficial for my organization, Avant Foundation, especially for attending calls as it works very fine. I really appreciate the support they offer, both via chat and call. They definitely help resolve any service-related issues I face. I like how they support us, helping with even small problems. Initial setup was manageable with their support, and we could connect all our channels efficiently, which worked very well even when we weren't very tech-savvy. Their demo for WhatsApp integration is something I also like, and I'm planning to switch to MyOperator for WhatsApp marketing. Review collected by and hosted on G2.com.

I think they need to provide support a bit faster. Sometimes we have to wait ten to fifteen minutes to get service, and that's the major concern for us. Review collected by and hosted on G2.com.

I like how MyOperator properly bifurcates calls. If a user selects a specific option, like an appointment, the call is transferred to the right team, such as appointments or, if they're unavailable, to the medicines or another department we choose other and it get transfer again to correct person. It's also fantastic that the setup was really easy, with Tabish from the marketing team helping us integrate and onboard MyOperator smoothly. The service provides good call connectivity, which is something I appreciate. The cost is decent i guess 5k only for one month. Review collected by and hosted on G2.com.

The website is basic, they need of tech improvements for sure. We have to save as draft then again save it and sometimes it's keep loading. WHich is frustating Review collected by and hosted on G2.com.

Before this we had calls coming to different personal numbers, so leads used to slip through easily. With MyOperator's toll-free number, everything comes to one place now. Feels more professional too when students/parents call for admissions, and routing to the right person is simple. Review collected by and hosted on G2.com.

Took a little time to figure out the IVR setup in the beginning, the dashboard has quite a few options. Once set up though, it's been fine. Review collected by and hosted on G2.com.

MyOperator made it much easier for us to manage our incoming patient enquiry calls. The setup was straightforward, call routing worked well, and features like call recording and reports helped us keep track of conversations. Overall, it was a simple and reliable solution for our call management needs. Review collected by and hosted on G2.com.

The platform works well for day-to-day call management, but the interface feels a bit dated in some sections. A more modern UI and a smoother user experience would make navigation much easier. Review collected by and hosted on G2.com.