--- title: ModMed Patient Engagement Reviews meta_title: 'ModMed Patient Engagement Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how ModMed Patient Engagement works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 112 scale: '5' date_modified: '2026-11-11' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 ---

ModMed Patient Engagement Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the fast and efficient communication with Klara, enhancing patient interactions and overall convenience. (24 mentions)
Users appreciate the ease of use of Klara, highlighting its smooth setup and convenient communication features. (21 mentions)
Users value the secure and efficient patient communication offered by Klara, enhancing interaction and information sharing. (18 mentions)
Users appreciate the fast and efficient texting communication that enhances interactions with patients through Klara. (12 mentions)
Users appreciate the easy and intuitive interface of Klara, streamlining communication and information access effortlessly. (11 mentions)
Users find the limited features of Klara frustrating, hindering customization and causing scheduling issues. (6 mentions)
Users experience communication issues with Klara due to glitches, sluggish updates, and lack of conversation search functionality. (5 mentions)
Users face messaging issues with Klara, citing glitches and difficulties in communication and editing messages effectively. (5 mentions)
Users struggle with search issues, finding it hard to track closed conversations and access important patient information. (5 mentions)
Users find Klara's limited messaging features frustrating, hindering communication with patients and complicating usability. (3 mentions)

5 Pros or Advantages of ModMed Patient Engagement

1. Communication
Users appreciate the fast and efficient communication with Klara, enhancing patient interactions and overall convenience.
See 24 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent for Patient Communication and Information Sharing"

What do you like about ModMed Patient Engagement?

Patient communication and receiving important information

Abigail S.
AS

Abigail S.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced Patient Communication, Easy Setup"

What do you like about ModMed Patient Engagement?

I love using Klara for communicating with patients because it really allows for fast communication. I find the ease of the setup incredibly convenient

2. Ease of Use
Users appreciate the ease of use of Klara, highlighting its smooth setup and convenient communication features.
See 21 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Easy Video Features Make Online Visits a Breeze"

What do you like about ModMed Patient Engagement?

I like having the options to use the easy video features for online visits

Abigail S.
AS

Abigail S.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced Patient Communication, Easy Setup"

What do you like about ModMed Patient Engagement?

I love using Klara for communicating with patients because it really allows for fast communication. I find the ease of the setup incredibly convenient

3. Patient Communication
Users value the secure and efficient patient communication offered by Klara, enhancing interaction and information sharing.
See 18 mentions

See Related User Reviews

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Excellent for Patient Communication and Information Sharing"

What do you like about ModMed Patient Engagement?

Patient communication and receiving important information

SV

Shirin V.

Mid-Market (51-1000 emp.)

5.0/5

"Klara is a great choice for your practice"

What do you like about ModMed Patient Engagement?

What I like best about Klara is it is HIPAA compliant and the ease in chatting with our patients as needed. You can customize groups for the messages

4. Texting Communication
Users appreciate the fast and efficient texting communication that enhances interactions with patients through Klara.
See 12 mentions

See Related User Reviews

Abigail S.
AS

Abigail S.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced Patient Communication, Easy Setup"

What do you like about ModMed Patient Engagement?

I love using Klara for communicating with patients because it really allows for fast communication. I find the ease of the setup incredibly convenient

SS

Shana S.

Small-Business (50 or fewer emp.)

4.5/5

"Great Option for Communication"

What do you like about ModMed Patient Engagement?

The ability to text, upload information with patients

5. User Interface
Users appreciate the easy and intuitive interface of Klara, streamlining communication and information access effortlessly.
See 11 mentions

See Related User Reviews

Annalys L.
AL

Annalys L.

Small-Business (50 or fewer emp.)

5.0/5

"Great experience"

What do you like about ModMed Patient Engagement?

Easy and intuitive it is to use. The asthetic.

CM

Cassie M.

Mid-Market (51-1000 emp.)

5.0/5

"Working with Klara is so easy"

What do you like about ModMed Patient Engagement?

I enjoy communicating through Klara bc it's so easy to access pt information. And it's so helpful to send photos back and forth.

5 Cons or Disadvantages of ModMed Patient Engagement

1. Limited Features
Users find the limited features of Klara frustrating, hindering customization and causing scheduling issues.
See 6 mentions

See Related User Reviews

Verified User
I

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Effortless Communication and Streamlined Care"

What do you dislike about ModMed Patient Engagement?

While the platform is user-friendly, some users might find the interface a bit limiting compared to other more customizable solutions.

Mary Anne B.
MB

Mary Anne B.

Small-Business (50 or fewer emp.)

2.0/5

"Was excited but product fell flat."

What do you dislike about ModMed Patient Engagement?

Our patients do not like the set up, it is glitchy, the messages to patients are too little to read. We also cannot edit our own things. We have to ca

2. Communication Issues
Users experience communication issues with Klara due to glitches, sluggish updates, and lack of conversation search functionality.
See 5 mentions

See Related User Reviews

Abigail S.
AS

Abigail S.

Small-Business (50 or fewer emp.)

5.0/5

"Enhanced Patient Communication, Easy Setup"

What do you dislike about ModMed Patient Engagement?

I find Klara can be glitchy at times, which hinders its reliability during communication. Additionally, it's slow to update, which can be frustrating

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good Product, but has the potential to be better"

What do you dislike about ModMed Patient Engagement?

Not being able to search/see which conversations were closed. Sometimes, I need to go back to the conversation I just closed, and if I don't remember

3. Messaging Issues
Users face messaging issues with Klara, citing glitches and difficulties in communication and editing messages effectively.
See 5 mentions

See Related User Reviews

Mary Anne B.
MB

Mary Anne B.

Small-Business (50 or fewer emp.)

2.0/5

"Was excited but product fell flat."

What do you dislike about ModMed Patient Engagement?

Our patients do not like the set up, it is glitchy, the messages to patients are too little to read. We also cannot edit our own things. We have to ca

Katelyn F.
KF

Katelyn F.

Mid-Market (51-1000 emp.)

3.5/5

"It has helped us so much!"

What do you dislike about ModMed Patient Engagement?

I dislike the way klara messages go to the unassigned folder.

4. Search Issues
Users struggle with search issues, finding it hard to track closed conversations and access important patient information.
See 5 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good Product, but has the potential to be better"

What do you dislike about ModMed Patient Engagement?

Not being able to search/see which conversations were closed. Sometimes, I need to go back to the conversation I just closed, and if I don't remember

Katelyn F.
KF

Katelyn F.

Mid-Market (51-1000 emp.)

3.5/5

"It has helped us so much!"

What do you dislike about ModMed Patient Engagement?

I dislike the way klara messages go to the unassigned folder.

5. Limited Messaging Features
Users find Klara's limited messaging features frustrating, hindering communication with patients and complicating usability.
See 3 mentions

See Related User Reviews

Mary Anne B.
MB

Mary Anne B.

Small-Business (50 or fewer emp.)

2.0/5

"Was excited but product fell flat."

What do you dislike about ModMed Patient Engagement?

Our patients do not like the set up, it is glitchy, the messages to patients are too little to read. We also cannot edit our own things. We have to ca

Jessica S.
JS

Jessica S.

Small-Business (50 or fewer emp.)

5.0/5

"Klara is the best way to communicate with your doctor"

What do you dislike about ModMed Patient Engagement?

Opening links versus a simple text. We get many older patients that cannot be clicking on links to simply read a message. They would prefer a straight

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ModMed Patient Engagement Reviews (112)

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Reviews

ModMed Patient Engagement Reviews (112)

View 1 Video Reviews
4.6
112 reviews
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KE
Kerem E.
Assistant
Small-Business (50 or fewer emp.)
"The use of Klara"
4.5/5
What do you like best about ModMed Patient Engagement?

The ease of use working with patients. I can be in contact with them in only one touch. The Ease of Implementation for patients to upload their files. If I ever have a problem I can contact Customer Support Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

I don't dislike anything about using Klara Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We value your feedback, Karem! Thank you for leaving us a review.

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Klara is easy to use for both clients and businesses"
5/5
What do you like best about ModMed Patient Engagement?

Klara is easy to use and understand. It is easy to implement and train new staff and clients how to use. It has many features that are helpful for all parties involved. We use it daily to assist our clients and to communicate between inter-office personnel. Customer support is easy to access and quick response and resolution time. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

It is not compatible with our current system so we have to use both systems for communication. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for taking the time to leave us a review. We're glad to hear you're enjoying Klara!

Verified User in Hospital & Health Care
IH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Effortless Communication and Streamlined Care"
5/5
What do you like best about ModMed Patient Engagement?

Its ease of use, seamlessly combining messaging, appointment scheduling, and telemedicine features, all while ensuring secure and efficient communication between healthcare providers and patients. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

While the platform is user-friendly, some users might find the interface a bit limiting compared to other more customizable solutions. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We're so happy you're enjoying Klara. Thank you for sharing!

Annalys L.
AL
Annalys L.
Lead receptionist
Small-Business (50 or fewer emp.)
"Great experience"
5/5
What do you like best about ModMed Patient Engagement?

Easy and intuitive it is to use. The asthetic. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

The only annoy part is when we have duplicate patients and merging them is a hassle Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you, Annalys! We appreciate your kind feedback and the time you took to share it.

Annmarie D.
AD
Annmarie D.
Clinical Director & CEO
Small-Business (50 or fewer emp.)
"Awful experience from start to finish"
0.5/5
What do you like best about ModMed Patient Engagement?

The introductory call was amazing - all the points about the services offered sounded like a dream. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information.

From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information.

Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever had with a software which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not!

We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention.

SA
Sherlin A.
Certified medical assistant
Small-Business (50 or fewer emp.)
Originally submitted 12/3/2024
"It has been very easy to use and easy to assess patients"
5/5
What do you like best about ModMed Patient Engagement?

I like the most the way it's set up for use. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

I think the only thing I dislike is that once tasks are completed it takes a while for the number to update. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for your feedback, Sherlin! We love to hear how Klara has positively impacted your practice.

Verified User in Medical Practice
UM
Verified User in Medical Practice
Small-Business (50 or fewer emp.)
"Easiest communication!"
4.5/5
What do you like best about ModMed Patient Engagement?

Easy to categorize depending on patient inquiry. I love the tagging capability as well. We use Klara for our practice on a daily basis Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

I would love to see a key word finding option in the individual chats, as well as an option to search phrases in the inbox to locate a patient whose name perhaps we forgot at the time. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We're so happy you're enjoying Klara! We appreciate your feedback. Thank you for taking the time to share it with us.

Erin E.
EE
Erin E.
Modernizing Medicine Superuser
Small-Business (50 or fewer emp.)
"Klara Helps Minimize Phone Time"
5/5
What do you like best about ModMed Patient Engagement?

Minimize back and forth between staff and patients. Creates a more streamlined method for communication. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

Lack of integration with EMA/ModMed. The ability to do pre-checkin via Klara text. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you for your feedback, Erin! We're happy to hear you're enjoying Klara.

BD
Braeden D.
Receptionist
Mid-Market (51-1000 emp.)
"Very Intuitive"
5/5
What do you like best about ModMed Patient Engagement?

This software makes it easy to communicate with patients. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

There is nothing that I dislike about Klara. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

Thank you, Braeden! We appreciate your feedback.

Braeden D.
BD
Braeden D.
Receptionist
Small-Business (50 or fewer emp.)
"Klara is incredibly intuitive."
5/5
What do you like best about ModMed Patient Engagement?

The user interface is extremely intuitive. Review collected by and hosted on G2.com.

What do you dislike about ModMed Patient Engagement?

I don't have anything that I actually dislike about Klara. Review collected by and hosted on G2.com.

Response from Danielle Corrales of Klara

We're so happy you're enjoying Klara Braeden! Thank you for sharing.

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