Response from Devi Acharyya of MIE Trak Pro
Hello and thank you for taking the time to write this review! We are glad that you consider MIE Trak Pro a very capable system with valuable updates. We are glad you are now able to capture actual cost and track inventory more accurately. We pay attention to our customers needs and incorporate that into our software.
Regarding the cycle time hours as opposed to man hours in the WO costing tab: We are pleased to say that we actually have this as a new feature (group clock ins) and we currently have developments in place for future builds to add this functionality in. Previously there was no such thing as group clock in and people had to clock in individually. If desired they can still use that route.
The feature for substituting material, if done ahead of time to what you will be using does not require removing and adding (the system would not know what to issue otherwise). In this instance with the router, you said you were using 'x' material and you are having the system automatically issue for you, but you actually want it to issue 'y'. We would be open to pursuing it if you have a method of addressing this. Please feel free to contact our support team and we would be happy to assist.
The MIE Trak Pro update process includes providing notifications whenever there are new builds. Please contact us if you are not receiving notification. Those are done now every 6 weeks. As well, we do daily builds to address fixes. We recommend our customers stay on a release build, however if customers need new features, they often times will run beta builds to get those features. On beta builds, there are fixes potentially daily, which are usually applied via an update from the support system. If you wish to move to a more standardized update path I would recommend staying with the releases as those will update in 6-week increments.
Back dating inventory can be accomplished via scripting; however, it is not recommended as this impacts the inventory valuation reporting. Inventory worksheets can be backdated if they aren't completed on time. Most companies will do a combination of spot checking (using cycle counting) high risk items to keep them up to date, then they will perform one or two annual full inventories.
Please call us if you would like to discuss further.
And again, thank you for taking the time to write this review. We appreciate your feedback. We believe our first responsibility is to businesses, owners, their employee's and to all others who use our product and services. In meeting their needs everything we do must be of high quality. Customer's orders must be serviced promptly and accurately. Our dealers, re-sellers, and partners must have an opportunity to make a fair profit. We strive to give the best and world class service and achieving excellence each passing day.