MIE Trak Pro Reviews & Product Details

The customer service team has always been available to answer my questions and get our issues resolved timely. While working late on preparing our taxes, we experienced an issue that needed resolved immediately. Even though it was after hours for customer support, we were able to reach them and resolve the issue in time! Review collected by and hosted on G2.com.

When we first started using MIE Trak Pro over 6 years ago, job costing wasn't available. We had to create work-a-rounds to calculate costs associated to each job. Even though job costing is now available, we have not started using it. We are still uncertain how it will work for us since we do not use the Work Orders module. Review collected by and hosted on G2.com.

Being able to have multiple tabs open and going through different orders Review collected by and hosted on G2.com.

One thing i dislike, is you have to hit edit every time you enter a new line item into a Sales Order. I would prefer it just stay open to edit until you saved the order Review collected by and hosted on G2.com.

To be totally honest I don't have a ton of experience with Mie Trak software but I had maybe the best experience I've had working with an enterprise software vendor whilst doing a migration from an old Server 2008 R2 box to a shiny new Dell R540 with Server 2019 and SQL 2019 on it. Evan was not only knowledgeable and efficient (he totally migrated everything in a record-setting amount of time,) he is also just a really pleasant guy.

I own and operate a small IT contracting company so we deal with a ton of software vendors on a regular basis. Lots of these companies have really craptastic products and even worse support. Here's what I find compelling about Mie Trak from an IT contractor's viewpoint:

Easy server install

Uses SQL which is reliable and relatively smooth with very few issues (though some of MS' data import processes could be improved)

Does not require DLLs to be separately installed which means you can run this program directly from the server (no workstation install required)

Friendly and effective US-based customer support that picks up the phone when you call them

One of my bigger clients uses these guys though I don't do anything directly inside of the program and therefore am not qualified to speak about it's ease of use or inner workings. That being said, hopefully it is as user friendly as the install/migration process! Review collected by and hosted on G2.com.

I have absolutely no complaints about the product and their support is so good (one more big shoutout to Evan here!) that I suspect not many people have bad things to say about this company. Review collected by and hosted on G2.com.

I have been using MieTrak for four years now. Customer service is great and always eager to help. The system is very easy to learn and can be customized to fit you business needs! Review collected by and hosted on G2.com.

The only critical feedback I have is at times it is slow and freezes. Review collected by and hosted on G2.com.

The customer service and response time to tickets has been outstanding. They are great at taking our requests and adding them to the software. Review collected by and hosted on G2.com.

It can be easy to get lost or frustrated at first. The appearance and layout could be cleaner and more eye friendly, but the software is good and like I said, they take what you want and implement those ideas for you. Review collected by and hosted on G2.com.

MIE Trak Pro is flexible, customizable, and thorough.

It ties things together intuitively and seamlessly.

Their customer support is excellent. Review collected by and hosted on G2.com.

The thing I like least about MIE Trak is also one of the things I like best. They are always working to improve their product. On a few occasions they have released a build that has a few issues. They are usually quick to get them resolved, but the issues can be a bit painful in the interim. Review collected by and hosted on G2.com.

When there is a problem the customer service is always there to help and very quick to respond. Review collected by and hosted on G2.com.

Because of the ability to customize most things it is a benefit but also a a draw back as you have to select the same option in multiple locations for it to work properly. Review collected by and hosted on G2.com.

The quoting feature is awesome. It can break down a complicated assembly into bite size pieces and show your estimated cost of time and materials for every child part and roll it up into one large assembly. You can easily see your costs in different batch qty levels which MieTrak does all the match for you and divides up all the set up times and material discounts for you. One click of a button and it converts that quote to a sales order and creates all the work orders. I also like being able to drill down from an invoice all the way back to the work orders and see who made that batch at each operation. Review collected by and hosted on G2.com.

Our accounting staff didn't like the accounting feature however this this software integrates with quick books which they love and everyone is happy. Review collected by and hosted on G2.com.

With the new version the accounting is much easier to use. unlike the older version the new one has usable accounting report that I require to send to my accountant. Review collected by and hosted on G2.com.

Wish it had a place within the employee files to add vacation usage with out running a report like the old er version. It would be nice if it integrated with some of the GPS time keeping software that our road installers use so we could download their times directly in to Mietrak. Review collected by and hosted on G2.com.

I like the instrument's versatility. It's not just assembly plants or packagers for manufacturers. Features are exceptionally high in the price ratio. The staff is really open to the customer service. The leads from MIE Trak are well known. Review collected by and hosted on G2.com.

Overall, it is always the case that certain functions that are available but are under-implemented are required or required. Kiosk is too heavy. Review collected by and hosted on G2.com.

I like the simplicity of the shop floor kiosk the best. I like how the MIE Trak support team is quick to assist us with our tickets. I also, like how simple it is to run inventory reports. Review collected by and hosted on G2.com.

I dislike how on the work order costing tab, the system displays a cycle time for actual hours instead of man hours. For example if it a group of 4 employees 8 hours to complete 1 part, the actual hours will read 8 hours instead of 32 man hours. This is an issue when we are trying to estimate costs.

I dislike how the substitute material feature works. We are using back flushing, so when we are using a different material than state on the routers bill of material, we have to manually issue the substitute material then manually put back the original material. This is cumbersome.

I dislike the MIE Trak update process. I would like MIE Trak to be more proactive and notify us when a new update is available. Currently the only time we know that an update is required is when we open up a ticket and the support tram notices that we are not on the latest update.

I dislike how we can't back date inventory adjustments. It is unfeasible for us to count all of our inventory and make all of the adjustments that same day. I fell other companies would have this same issue. Review collected by and hosted on G2.com.

Full spread of manufacturing process from Quoting to Packing slip! Review collected by and hosted on G2.com.

Some aspects are hard to navigate, the accounting portion could you more integration with bank accounts, credit cards and payroll sources. Review collected by and hosted on G2.com.

Excellent ticket and phone support. Do not change a thing here. Review collected by and hosted on G2.com.

From the IT support side of things, everything is excellent. No need for changes. Review collected by and hosted on G2.com.

User friendly design and top notch knowledgeable support team! Review collected by and hosted on G2.com.

Not sure I can answer this question today Review collected by and hosted on G2.com.

It is simple and does all I need for a day to day shop operations Review collected by and hosted on G2.com.

Every update is a battle to find what is broken Review collected by and hosted on G2.com.

I like that this software encompasses so many aspects of our manufacturing business from beginning (quoting) to ending of invoicing and quality reports. I also truly appreciate the quick response from MieTrak employees when help is needed - thanks Andres! Review collected by and hosted on G2.com.

I wish that the resources (videos and instruction manuals) were up to date with the current release. However, when in doubt, submit a ticket and the representatives call quickly to assist. Review collected by and hosted on G2.com.

The people at MIE TRAK come with real world experience and will get you in touch with the right person for your solution. Review collected by and hosted on G2.com.

As with any system as diverse as this is, there will always be bugs in the system. But this does not stop MIE TRAK from improving their application to meet your needs quickly. Review collected by and hosted on G2.com.

SQL Based, Dashboard creation, ability to rename fields Review collected by and hosted on G2.com.

Need ability to create custom drop down fields Review collected by and hosted on G2.com.

Clean look. Ease of use and great functionality.

Works great for fabrication. Review collected by and hosted on G2.com.

Seems to be a lot of programming flaws and issues for this software being out so long. Functionality that should work but doesn't work properly. Column titles / Headers that aren't the same across the board. One screen calls

PO screen shows columns for Quantity, Total weight, Price, and Extended price but those exact options don't carry over to the PO receiver screen. This would be helpful to match to the PO when receiving. Review collected by and hosted on G2.com.

One of the best features of MIE is the visibility of all items, orders and production employees. As long as you follow the process, you can find just about anything you are looking for. With the scheduling feature and being able to use the White Board module, so we are in control of what is going through our shop.

You have quick access through out the program that can help you tweak, improve and save money. Review collected by and hosted on G2.com.

Honestly, I hate to say it, but most of the time its the customer service, most of my experience with customer service has been lack luster at best, there are a few exceptions (Chad and recently Jerrell have been individuals that work at getting to the bottom of the problem and handle customer service with excellence and not just sugar coating the problem with a shiny new feature that MIE will be releasing on the next build). Review collected by and hosted on G2.com.

It has a logical workflow from Quotation to delivery, it allows me to track an order to completion, including BOM, Purchase Orders, Works Instructions, QC, Pick Lists, Delivery Notes, Invoicing and loads more. We can check stock and production through easy reporting, manage staffing, and even get custom reports. We love it. Review collected by and hosted on G2.com.

I can't think of anything I dislike about MIE Trak Pro. Review collected by and hosted on G2.com.

The ability to see what locations parts are in for our system. Review collected by and hosted on G2.com.

It is not very user friendly as a point of sale system. Very clumsy when trying to check out customers in a fast manner. Review collected by and hosted on G2.com.

The whole structure is amazing. I like the way we are being supported by Mie Solutions . Review collected by and hosted on G2.com.

user friendliness is the issue of most of the personnel. In our case, it also runs a little bit slow which i don't have much idea technically. Review collected by and hosted on G2.com.

Removes a lot of manual entering from one system to another, and user friendly Review collected by and hosted on G2.com.

I feel there are to many clicks to complete a project Review collected by and hosted on G2.com.

Support and care given from customer support team Review collected by and hosted on G2.com.

there are often bugs, slow implementation from developent on features needed. Not very well suited for Accounting Review collected by and hosted on G2.com.