Their support staff is truly world-class. Our company has collaborated with many third-party clients, and Merge's support team stands out as top tier. I also appreciate their consistent schedule of feature releases. The team members seem to have significant autonomy, so whenever I raise an issue with support, it genuinely feels like the product and engineering teams are giving it real attention and priority. Review collected by and hosted on G2.com.

I feel that their enterprise sales process could have shown a bit more flexibility. Although we did receive a modest discount as a startup, it was crucial for us to test specific features to determine if the enterprise plan suited our needs. We requested some extra time to evaluate these aspects, but they were not willing to accommodate us. Since we operate in a similar field, we understand the necessity of having sales deadlines and clear resolutions, but it truly seemed like they could have been a bit more accommodating. Review collected by and hosted on G2.com.

As a developer and now software dev manager I know the headaches of supporting integrations. Just 1 integration can be a lengthy endeavour to support ; Merge handles dozens and in a universal common model way which has allowed us to not only add new functionality to our product quickly but also scale to so many platforms without any additional lift. That is a HUGE value add! Review collected by and hosted on G2.com.

Not a dislike but the data normalization can work against you at times. Sometimes you need the actual underlying data in its true form in your sync. They obviously thought of this though and provided a simple flag in the API call to return the raw data instead of the normalized version. I think though that most use cases would benefit more from the normalization though Review collected by and hosted on G2.com.

The documentation for each of the usages of the Common Models are fantastic. It's easy to find everything I need. When implementing we would have weekly meetings with a Merge technician that was genuinely invested and interested in what we were doing. There was maybe 1 or 2 issues that arose that we identified and Merge either explained what we were doing wrong, or implemented a new feature for us that ended up being useful for other clients. Review collected by and hosted on G2.com.

We were set up with a "sandbox" UKG account that had simulated real data. The problem was that this sandbox was shared across multiple other Merge clients which caused some issues when we were trying to test things and getting back very strange data. Review collected by and hosted on G2.com.

There’s two main qualities that make Merge stand out:

1. They are meeting a previously unmet need and allowing small to medium sized businesses thrive early on with much less hassle on the customer’s end during implementation and onboarding, which significantly improves customer experience. Especially when the end user is non-technical, Merge is a game changer. Without Merge, companies and customers would need to work together to find their own solution to integrate the customer’s data which has proven time and time again to be extraordinarily complicated based on different, complicated systems on each end (product vs customer). Then, add end users who are non-technical on top of that, and you’re constantly holding your breath hoping the customer is still going to use the product after a frustrating onboarding process to get their data integrated into your product. Most people don’t understand how complicated custom APIs can get and the amount of labor and work that goes into each one. Merge makes it so companies don’t have to create highly custom solutions or rely on existing limited APIs to integrate.

2. The customer service is phenomenal. They make it incredibly easy to ask questions, get help, and get clarification on any item you’re working on with a customer. This makes a massive difference, especially as they add in new functionality and new integrations with new linked accounts/systems. Review collected by and hosted on G2.com.

The common model mapping depends on each system. Some systems are able to integrate smoothly while others are more complex. Some integrations don’t support all the data required, leaving us to solve for some missing data issues through manual loading processes. Sometimes we can find the missing data and remap through remote data or pass through data, but sometimes it’s simply not coming over at all through the API, and we need to find a custom solution for those. That being said, functionality is constantly improving and the customer service is always there to help. Review collected by and hosted on G2.com.

As a compliance automation platform, the ability to seamlessly connect with our customers' existing tools is core to our business. Merge's Unified API has been a game-changer for us. By handling the integration layer for HRIS and Ticketing systems, Merge saves our engineering team a ton of time that would otherwise be spent on building and maintaining individual integrations . This allows us to focus on our core product and accelerate our roadmap. Review collected by and hosted on G2.com.

More categories and even more and deeper integrations are always something that can be worked on, but the team is very responsive about feedback and inquiries we have. Review collected by and hosted on G2.com.

Merge offers a unified API, which is a game changer. Instead of navigating hundreds of separate integration documents, we only need to refer to a single, consolidated source, saving us over 100 hours of development time. Their SDK is also much easier to implement, which streamlines our workflow significantly.

We use Merge frequently as part of our integration processes, and the experience has been consistently smooth. Additionally, we have a Slack channel with their support team and a dedicated account manager, ensuring that any issues or questions are promptly addressed. Review collected by and hosted on G2.com.

- Some integrations require much more time for latest data auto sync, every hour would be ideal for all integrations. Review collected by and hosted on G2.com.

As a product leader, what I like best is the sheer velocity Merge provides. We were able to ship a wide range of HRIS integrations much more quickly than we could have ever built them in-house. This resulted in a huge lift in the number of new customers we could successfully onboard.

The platform is also incredibly empowering for non-technical team members. The dashboard and tooling are so good that I can personally investigate and triage most customer data issues myself, which saves a tremendous amount of our developers' time. Merge's support team is also fantastic and has always been very responsive when we've needed them. Review collected by and hosted on G2.com.

While our experience has been overwhelmingly positive, there are a couple of areas that could be improved. Some of the more niche HRIS integrations require a bit more handholding to get our customers connected, though we recognize this is often due to the HRIS provider and not entirely on Merge.

I also wish there were more advanced filtering capabilities we could expose directly to our customers through the integration. For example, giving them a simple option to only sync specific employee groups, like 'domestic employees,' would be a powerful feature for us. We could build this logic on our end, but having it handled by Merge would save us valuable development resources. Review collected by and hosted on G2.com.

I appreciate Merge’s clean development experience and ease of integration, making it straightforward to get started. The customer support is outstanding, always quick and helpful. Its ability to solve integration headaches saves me time and ensures high-quality project delivery. The shared models across different integrations streamline standardizing back-end code, and the MagicLink sign-in feature simplifies user access. Merge’s ease of use and extensive availability of integrations are key reasons why I would choose it again. Review collected by and hosted on G2.com.

I would like to see more integrations available on the platform. The more APIs that are available, the better it would be. Review collected by and hosted on G2.com.

We were struggling to keep up with new integration requests, while staying up to date on existing integration maintenance. Merge has helped us move integrations from a position of weakness to a position of strength.

The unified api is great, the customer support is better. The team is extremely responsive to our feedback and questions.

Technical documentation is solid, though occasionally missing relevant information from a more obscure CRM. Review collected by and hosted on G2.com.

What I dislike about Merge is the initial data sync time, some of our integrations take longer than I would hope for; however, this was a problem we were running into when implementing each integration individually.

When the data is in the unified model, it is extremely easy to work with (duh). However, when a field is not in the unified model it can be complex to identify the best path to pull it into our system. Thankfully Merge has some great options options to get the field and a wonderful team to help navigate. Review collected by and hosted on G2.com.

The software is very user-friendly and has one of the best interfaces compared to other tools. Their customer support is excellent, and we use it in our daily integration tasks. It also integrates with our product with minimal effort. Review collected by and hosted on G2.com.

The service account disconnects sometimes, which requires a manual update from the support. Review collected by and hosted on G2.com.