Merge Unified Reviews & Product Details

I like that the support team is always there to help us. Sometimes we raise an issue and it's being looked into the same day, which we appreciate very much. Whenever we need you to jump on a call with us and a client, you're super helpful and always resolve their issue. Review collected by and hosted on G2.com.

Nothing to dislike, you are amazing!

We mirror your guides on our side and we could use a way for you to update us if there's a change in one of the setup guides so we can update it on our end as well. Review collected by and hosted on G2.com.

The simplicity and flexibility of Merge’s unified API setup make integrating new platforms seamless, without the need to build and manage individual connections Review collected by and hosted on G2.com.

As an early adopter, we encountered some initial limitations in the available integrations and features, but the Merge team has been actively improving and expanding the platform. A bit more customization in the data mappings would also be a welcome addition. Review collected by and hosted on G2.com.

I love the API tester, where i can see what results we should get for different call for different linked accounts. This makes our life very easy when debugging.

The API was simple, modern and reliable. We could get started in no time and had our first integration within the day.

We have many processes that run daily with them and they have proven to be reliable. In any case, customer support is very fast and helpful. Review collected by and hosted on G2.com.

Although we have passthrough API calls to solve the issue, it takes some time to fetch data that has not been integrated in their unified model. Review collected by and hosted on G2.com.

I love how it streamlines customer data and makes it easier to find information about certain customers. Review collected by and hosted on G2.com.

Some of the features appear to be a bit complicated to apply to the data. Review collected by and hosted on G2.com.

Working with Merge, we were able to accelerate our speed to market with HRIS integrations. We went from 0 to over 60 integrations in a remarkedly short time.

From a support standpoint, the team has been very responsive when we had questions or ran into challenges. That helped us maintain our momentum and go live ahead of schedule Review collected by and hosted on G2.com.

We ran into challenges using their C# SDK. The team was clear that the SDK was still in beta and nothign was an absolute blocker, but it did add a bit of complexity to the process.

However, when we flagged bug, they were open to feedback and quick to make changes. Review collected by and hosted on G2.com.

We love working with Merge. The Merge product team has clearly invested a lot in product quality, and the customer support team is responsive to us whenever we have customers that have questions around integrations. We use the product every day at our team.

We had a very extensive onboarding process that helped our engineers get onboarded quickly, and we remained in close contact with their team as we onboarded more of our team on how the integrations work.

These integrations has helped unlock a lot of sales conversation and has rapidly accelerated our sales motion. We're glad to be working with the Merge team.

It could not be a more seamless product to utilize. Review collected by and hosted on G2.com.

Not a ton comes to mind right now! We got the hang of it very quickly. Review collected by and hosted on G2.com.

We purchase Merge around two years ago since we started needing more integrations then. We were expanding significantly across different regions and the lack of integrations became a big blocker in sales conversations.

We found Merge through an industry contact, and we did POCs with several integrations providers. Merge really stood out and we're glad that we chose them.

Since signing on with Merge, our customer success team has really been dependent on them. Our support team uses Merge's dashboard heavily. Their logs, issues and dashboard have a lot of useful information that helps our CS team troubleshoot our integrations, and this was very difficult before we had Merge.

Merge's customer success team is top notch, and we're glad to be partnered with them. Review collected by and hosted on G2.com.

It has been a great experience. There are a few new integrations that we would like to integrate with, and we wish Merge could build them, but understand that the blocker is sandbox access. Review collected by and hosted on G2.com.

I appreciate Merge.dev's ability to simplify complex integrations through its unified API, which allows seamless connections to various platforms such as HR, payroll, accounting, ticketing, ATS, CRM, SCIM, and directory services.

During our evaluation phase we tested multiple vendors but decided to go with Merge. Besides the functional fit, their customer support team is great, listened to our input, and is very responsive. The implementation of our first integration went pretty well and we became long term customers.

I would definately recomend Merge. Review collected by and hosted on G2.com.

Initially, about three years ago, when we first started working with Merge.dev, we encountered some challenges integrating with our target systems due to customizations in those systems. However, over time, Merge.dev resolved these issues, and we've seen continued improvements in their integration capabilities. Review collected by and hosted on G2.com.

Truly a great concept that should help companies of all sizes both expand and streamline their integration strategy. As a small and hyper-growth company, we looked to Merge to expand our integration strategy.

Overall, their platform UX is clean and easy to use which is especially important given they sit between our platform and our customers. Their documentation has also consistently improved over time and is easy to gidest.

Unfortunately, their Integrations in the ATS space have not matched our precise needs but despite that, we've still been able to utilize their services.

Their team has been responsive to feedback and support issues. With feedback and product roadmap, especially, they've made important updates to their ATS space which are directionally smart and should help both fortify and expand their capabilities, currently. Review collected by and hosted on G2.com.

Their ATS integrations have not been able to match our precise needs and has historically had limitations that restrict both us and our customers.

Early implementation was not easy and created friction. Their team was responsive in that time but getting net new integrations set up was not as seamless as expected. Expected for a fast-growing integrations-focused startup.

Filtering in the Logs section of their platform has improved but could do with some much needed improvements. Inability to filter on status is limiting for triaging support needs. Review collected by and hosted on G2.com.

First and foremost, Merge saved our startup a ton of money. We had plans to hire 3 full-time engineers to build out integrations with the most popular ATS platforms over 2 quarters, but with Merge one of our existing engineers was able to get us started within a single sprint. It's rare that you find cost-savings and shortened time-to-live in the same vendor.

Secondly, Merge has some of the best customer support in the game. We are certainly not one of their bigger contracts, and yet it feels as though we get year-round, white-glove service. Our technical and support teams can always find someone on the other end of the line to debug issues or plan future work with.

There are very few tools that I recommend in my personal life to friends building companies, but Merge is certainly one of them. Review collected by and hosted on G2.com.

There are always issues when managing integrations with third-party platforms, but many times the issues are caused at the source (the downstream services) rather than with Merge. But because Merge is what internal folks see, it's easy for them to get a lot of flak for outages/problems. Review collected by and hosted on G2.com.