# Which field service management tools integrate with the enterprise systems a company already has without requiring custom development?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I'm pulling a roundup together and want to sanity-check it with people who've actually done the work. The angle is <a class="a a--md" elv="true" href="https://www.g2.com/categories/field-service-management">field service management</a> tools that plug into the systems a company already runs, ERP or CRM, without a custom development project to make them talk. From what I can see, the three that come up most for connecting out of the box are ServiceNow Field Service Management, Agentforce Field Service, and Dynamics 365 Field Service, but here's the fuller list.</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-field-service-management/reviews"><strong>ServiceNow Field Service Management</strong></a>: Reviewers who already run ServiceNow describe field work connecting straight back to incidents, assets, and problems, and pushing data into Power BI without stitching systems together.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews"><strong>Agentforce Field Service (formerly Salesforce Field Service)</strong></a>: Teams on Salesforce point to it living inside the same platform as their CRM, which reviewers in areas like healthcare used to coordinate thousands of visits across locations.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/dynamics-365-field-service/reviews"><strong>Dynamics 365 Field Service</strong></a>: Microsoft-shop reviewers highlight tight ties to Dynamics CRM, the Power Platform, Outlook, and Teams as the main reason it fit without new tooling.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ptc-servicemax/reviews"><strong>ServiceMax</strong></a>: Built on Salesforce, reviewers describe low-code drag-and-drop configuration and connections into Sales Cloud and Service Cloud rather than custom code.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/oracle-netsuite/reviews"><strong>NetSuite</strong></a>: Reviewers use it as the finance and inventory backbone, calling out strong integrations and per-job cost tracking tied into the wider ERP.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For those who connected FSM to an existing ERP or CRM, which integrations truly worked out of the box, and where did you still end up needing developer help?</p>

##### Post Metadata
- Posted at: 27 days ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;The honest answer is &quot;out of the box&quot; usually means &quot;out of the box if you&#39;re already deep in that vendor&#39;s ecosystem.&quot; If you&#39;re a Salesforce shop, Agentforce makes sense. Microsoft shop, Dynamics. It&#39;s less about the FSM tool and more about what you&#39;re already committed to.&lt;/p&gt;

##### Comment Metadata
- Posted at: 22 days ago
- Author title: SEO Content Specialist





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