Medallia Agent Connect Reviews & Product Details

I love everything. It shows a complete information of the team and the stats of the overall company. Review collected by and hosted on G2.com.

there's none so far since everything is accessible and easy to use. Review collected by and hosted on G2.com.

Filters are easy to use and accurate. The rewards are a great incentive for the team and the interface is intuitive and clear. Review collected by and hosted on G2.com.

Nothing so far - It's worked out well for our team. Review collected by and hosted on G2.com.

Bring able to reference zendesk tickets and connect with agents for feedback Review collected by and hosted on G2.com.

It would be helpful to get notifications for each member so any poor reviews can be addressed immediately Review collected by and hosted on G2.com.

Stella Connect has a very user-friendly interface. We're able to ask our customers important questions without it looking like we're bombarding them. Working remotely has caused a significant decrease in personal connections. With Stella Connect, however, customers are able to learn more about who they spoke with and what the representative looks like. This increases the connectivity and helps the customer get to know the person they spoke to. Review collected by and hosted on G2.com.

The only issue I see with Stella Connect is the ability customers have to abuse it. The customer service representative could have done everything in their power to be excellent at their job. However, if the customer is displeased with the answer they received, they're able to leave a poor review for someone who did great and was just doing their job. However, this is a given with any software. Review collected by and hosted on G2.com.

I enjoy getting the reviews in real-time as well as seeing a constant rolling average. Review collected by and hosted on G2.com.

It was difficult to figure out how to downgrade a user properly. Review collected by and hosted on G2.com.

Stella has been a wonderful tool to boost confidence among our CSRs with such an amazing amount of positive reviews and feedback. Customer service can be a hard industry, and it's important to reiterate the good that comes out of it. Review collected by and hosted on G2.com.

Honestly? Nothing. We have gained a lot of use out of every part of Stella. Review collected by and hosted on G2.com.

good filter options

ranking overview for agents Review collected by and hosted on G2.com.

report options are limited; I miss a download option to excel Review collected by and hosted on G2.com.

There are a number of things I like about StellaConnect, first I like how easy it is to connect with multiple brands under one account. We love how easy it makes our 1:1's with agents, it pulls the data for the last 30 days automatically. When customers are surveyed via email they actually get a picture of the agent they spoke to so it gives our agent a face and adds that human touch. Review collected by and hosted on G2.com.

That I cannot pull performance data by brand, but I know that is being worked on. Review collected by and hosted on G2.com.

the ability to use a tool to help promote the level of service someone provides Review collected by and hosted on G2.com.

The integration with zendesk can be cumbersome Review collected by and hosted on G2.com.

I love that we can directly see the interaction the feedback has come from. Review collected by and hosted on G2.com.

Not much at all! Stella Connect has always met all of our needs. Review collected by and hosted on G2.com.