Medallia Agent Connect Features

Provides tools for evaluating customer interactions 98 reviewers of Medallia Agent Connect have provided feedback on this feature.

Offers features for maintaining fair and consistent scoring 88 reviewers of Medallia Agent Connect have provided feedback on this feature.

As reported in 92 Medallia Agent Connect reviews. Generates quality and performance reports

Tools for providing personalized feedback and coaching sessions This feature was mentioned in 92 Medallia Agent Connect reviews.

Provides a centralized dashboard for agents to view their scores and feedback This feature was mentioned in 101 Medallia Agent Connect reviews.

Tools for educating and training agents 84 reviewers of Medallia Agent Connect have provided feedback on this feature.

Based on 90 Medallia Agent Connect reviews. Integrates with other customer service or CRM software

Helps ensure customer privacy and data protection This feature was mentioned in 73 Medallia Agent Connect reviews.

Tag content to organize and assign to specific departments or categories This feature was mentioned in 20 Medallia Agent Connect reviews.

As reported in 17 Medallia Agent Connect reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards. 25 reviewers of Medallia Agent Connect have provided feedback on this feature.

Identifies key phrases, themes, and patterns within a given text 16 reviewers of Medallia Agent Connect have provided feedback on this feature.

Based on 17 Medallia Agent Connect reviews. Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time This feature was mentioned in 25 Medallia Agent Connect reviews.

As reported in 20 Medallia Agent Connect reviews. Analyzes feedback from online reviews

Analyzes feedback from surveys through built-in survey features or integrations with survey tools 22 reviewers of Medallia Agent Connect have provided feedback on this feature.

Analyzes customer feedback from social media 14 reviewers of Medallia Agent Connect have provided feedback on this feature.

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 22 Medallia Agent Connect reviews.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.