[ Medalli... Reviews ](https://www.g2.com/products/medallia-agent-connect/reviews) [ Medalli... Reviews ](https://www.g2.com/products/medallia-agent-connect/reviews) # Medallia Agent Connect Features ##### ## Quality Assurance (3) Evaluation Provides tools for evaluating customer interactions Calibration Offers features for maintaining fair and consistent scoring Reports Generates quality and performance reports Show More ##### ## Engagement (3) Feedback Tools for providing personalized feedback and coaching sessions Dashboards Provides a centralized dashboard for agents to view their scores and feedback Training Tools for educating and training agents Show More ##### ## Performance (2) Integrations Integrates with other customer service or CRM software Compliance Helps ensure customer privacy and data protection Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Generative AI (4) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More [ ![Alchemer Feedback Platform](https://images.g2crowd.com/uploads/product/hd_favicon/6d9c235ecd85b33ed1fd60b11a54ad56/alchemer-feedback-platform.svg "Alchemer Feedback Platform") Sponsored Alchemer Feedback Platform 4.5/5 (197) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5 (725) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Playvox Quality Management](https://images.g2crowd.com/uploads/product/hd_favicon/d08404ba5e0eade02c99546c6bec9920/playvox-quality-management.svg "Playvox Quality Management") Playvox Quality Management 4.8/5 (1,053) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![MaestroQA](https://images.g2crowd.com/uploads/product/hd_favicon/adafc3aa5f749df6c87fb172bde7d79d/maestroqa.svg "MaestroQA") MaestroQA 4.7/5 (311) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5 (1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.7/5 (324) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.6/5 (309) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### Categories on G2 [ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Contact Center Quality Assurance ](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [ Which is the best cloud-based digital asset management tool ](https://www.g2.com/discussions/which-is-the-best-cloud-based-digital-asset-management-tool)[ Best app for sales performance tracking ](https://www.g2.com/discussions/best-app-for-sales-performance-tracking)[ What platform offers the most detailed demographic mapping tools? ](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools) [ Top-rated content creation platforms for agencies ](https://www.g2.com/discussions/which-platform-is-best-for-agencies-needing-fast-polished-visuals-and-content-at-scale)[ Best platform for customer success management in the software industry ](https://www.g2.com/discussions/best-platform-for-customer-success-management-in-the-software-industry)[ Pros and Cons Details ](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) Show More [ Which is the best cloud-based digital asset management tool ](https://www.g2.com/discussions/which-is-the-best-cloud-based-digital-asset-management-tool)[ Best app for sales performance tracking ](https://www.g2.com/discussions/best-app-for-sales-performance-tracking)[ What platform offers the most detailed demographic mapping tools? ](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools) [ Top-rated content creation platforms for agencies ](https://www.g2.com/discussions/which-platform-is-best-for-agencies-needing-fast-polished-visuals-and-content-at-scale)[ Best platform for customer success management in the software industry ](https://www.g2.com/discussions/best-platform-for-customer-success-management-in-the-software-industry)[ Pros and Cons Details ](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons)