Medallia Agent Connect Reviews & Product Details

Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents.

Seller

Medallia

Discussions

Medallia Agent Connect Community

Languages Supported

German, English, French, Italian, Spanish

Solution Type

Best-of-Breed

Overview by

Madeline Buyers

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

View More Pricing Information

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User Insights

Average based on 276 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

Medallia Agent Connect Integrations

(1)

Integration information sourced from real user reviews.

G2 reviews are authentic and verified.

Here's how.

Evette L.

Director of Operations

Enterprise (> 1000 emp.)

7/28/2022

"Excellent way to know how your customers feel about your team and your product"

5/5

What do you like best about Medallia Agent Connect?

The instant feedback and gratification we get from our players. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Reporting can use some improvements to drill down results. Review collected by and hosted on G2.com.

Kelsey B.

Customer service

Consumer Services

Enterprise (> 1000 emp.)

2/17/2022

"Stella helps me stay on top of customer feedback!"

5/5

What do you like best about Medallia Agent Connect?

I can easily and quickly see feedback almost instantly from customers I have spoken with. I can also easily reach back out to said customer if needed, which is super handy! Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Sometimes it can take refreshing a few times to get it to load correctly and the notification system isn't the best. Both are very minimal and do not affect it all that much. Review collected by and hosted on G2.com.

Recommendations to others considering Medallia Agent Connect:

Stella is a great tool that helps you stay connected to customers and their feedback about your service. Review collected by and hosted on G2.com.

What problems is Medallia Agent Connect solving and how is that benefiting you?

Stella helps me to reach out to customers directly that may need more attention after leaving me a review. This lets them know that I can see their feedback and do care! Review collected by and hosted on G2.com.

Alex R.

Small-Business (50 or fewer emp.)

7/21/2022

"Stella Review"

5/5

What do you like best about Medallia Agent Connect?

The Stream View. Awesome tool that keeps me in touch with customers and business. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

The support takes quite a long time to answer a question. Review collected by and hosted on G2.com.

Kimmy F.

Data Analyst/Customer Support

Small-Business (50 or fewer emp.)

7/26/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"I had great experience with Stella"

5/5

What do you like best about Medallia Agent Connect?

How customers can freely express their opinions Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I cannot think of anything, so far it was a good experience Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism

Enterprise (> 1000 emp.)

4/21/2021

"Great visibility for agents"

4/5

What do you like best about Medallia Agent Connect?

Increases morale among agents. Reading a positive review about them from a customer is a great morale booster for the team. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Admin settings are sometimes slow to configure, and for a large team with many organization changes, it's difficult to have to edit each team member individually. Review collected by and hosted on G2.com.

Jennifer F.

VP of Sales and Customer Support

Small-Business (50 or fewer emp.)

7/21/2022

"Easy and thorough way to stay on top of your customer experience!"

5/5

What do you like best about Medallia Agent Connect?

Very easy to navigate. Love all of the data! Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Wish we could extract data on the trends tab Review collected by and hosted on G2.com.

Verified User in Consumer Services

Enterprise (> 1000 emp.)

7/21/2022

"Great way to track customer satisfaction"

4.5/5

What do you like best about Medallia Agent Connect?

The thing I like best about Stella Connect is the ability to look at trends over the course of a desired period of time. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I don't really have any downsides that I have found when using Stella Connect. Review collected by and hosted on G2.com.

Emmanuel V.

Salesforce Admin

Mid-Market (51-1000 emp.)

7/21/2022

"Stella provides great insights."

5/5

What do you like best about Medallia Agent Connect?

Being able to get feedback instantly and use that to coach associates is invaluable. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

Often times the connection breaks or feedback lags and takes time to come in. Review collected by and hosted on G2.com.

Bianca D.

Operations Manager

Small-Business (50 or fewer emp.)

4/8/2021

"Simple set up and use!"

4.5/5

What do you like best about Medallia Agent Connect?

Stellaconnect is very straightforward to use and integrate into existing systems. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

One thing I wish we could control is how quickly Stellaconnect surveys get sent to customers. Sometimes the survey reaches the customer before our team's contact email which causes confusion and negative reviews. Review collected by and hosted on G2.com.

Amanda B.

Senior Customer Experience Trainer

Mid-Market (51-1000 emp.)

7/21/2022

"Stella is awesome!"

4/5

What do you like best about Medallia Agent Connect?

Provides so much great data and insight about how our CX team is servicing our customers so that we can action on it quickly and effectively. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

I really don't have a lot that I dislike at this time. Review collected by and hosted on G2.com.