--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agent Connect but has limited features. Are you part of the Medallia Agent Connect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agent Connect Community](https://www.g2.com/products/medallia-agent-connect/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type Best-of-Breed Overview by Madeline Buyers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ## User Insights Average based on 276 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Medallia Agent Connect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 7/21/2022 "All-in-one QA and CSAT tool!" 5/5 What do you like best about Medallia Agent Connect? Extremely easy to use/user-friendly. You can easily get up and running on your own with little to no help from the Stella team. AND it helps the entire management team - managers and supervisors alike. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Honestly, there aren't any constructive points to offer about Stella from my point of view. User friendly, easy to use, and extremely actionable as it relates to data! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella Connect is a platform providing us with actionable data to create and plan constructive coaching opportunities with our team to ensure we're meeting our goals! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Paulo C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paulo C.") PC Paulo C. Customer service representative Small-Business (50 or fewer emp.) 7/22/2022 "Stella good experience" 5/5 What do you like best about Medallia Agent Connect? How they managed to show reviews and average Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I dislike that there are times that reviews show kinda late than scheduled causing it to affect daily stat. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? I handle data on my team. Helps me a lot in monitoring the Team's current stats along with the scaling of their CSAT's. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jekaterina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jekaterina T.") JT Jekaterina T. Customer Service Manager Mid-Market (51-1000 emp.) 7/27/2022 "I enjoy working in Stella Connect and would certainly recommend this tool for everyone" 5/5 What do you like best about Medallia Agent Connect? I love the QA part and it helps us to track employees' performance and perform monthly evaluations. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Reporting on tags and also general reports could be improved. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? 1. We are able to collect customers' feedback after every interaction via various channels. 2. Monitor and evaluation agents' performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/26/2022 "Great for insightful details on CSAT" 4/5 What do you like best about Medallia Agent Connect? Ease of use while providing real-time feedback to the agents and management team, which helps them understand how we are servicing our clients overall and what are the immediate action items. The best part is the ability to identify the customers who need immediate attention. This also helps in setting up our internal reward system for helpdesk agents to motivate them do better always. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The QA functionality is limited as compared to other QA platforms. Though they have more features on the roadmap, but if the features are implemented quicker and some more innovation is brought in, it would be wonderful. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Measuring customer satisfaction scores has always been our weak point and Stella Connect helped us achieve that with excellence. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Neill Vladimir A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neill Vladimir A.") NA Neill Vladimir A. Account Manager Small-Business (50 or fewer emp.) 7/21/2022 "Stella Connect Review" 4.5/5 What do you like best about Medallia Agent Connect? It shows how's my team doing. If you reach out to their CSM they would help as well. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Send follow-up for service recovery. Other customers don't see where they rate for recoveries. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella Connect is very helpful on what opportunity the team could work on. Review collected by and hosted on G2.com. Show More 7/26/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Pratik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pratik K.") PK Pratik K. Asst. Insights Leader Enterprise (\> 1000 emp.) 7/21/2022 "Ease of access - Voice of customer at finger tips" 4.5/5 What do you like best about Medallia Agent Connect? Ability to filter out surveys based on the different criteria and see the results quickly on the dashboard. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? None. Everything looks good. Exporting the data takes some time but it's alright. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Understanding the customer VOC and finding out Agent outliers with negative feedback and coaching them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sean V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean V.") SV Sean V. CX Onboarding / Quality Manager Small-Business (50 or fewer emp.) 7/21/2022 "Stella is awesome!" 5/5 What do you like best about Medallia Agent Connect? Easy to use and a great resource for us to view customer sentiment. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Wish we could see more data on the Marketing Tools and their effectiveness. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Love that there is a versatile scorecard that can help us piece together and even revise based on company needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Sr. Director of Support Mid-Market (51-1000 emp.) 7/21/2022 "We have used Stella for Csat surveys, QA and coaching" 5/5 What do you like best about Medallia Agent Connect? It is a one stop shop for all of my reps feedback and coaching. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? We have been working with Stella on creating a scorecard in the tool. Once that launches, it will be amazing Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Process improvement and employee feedback and development Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tahir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tahir K.") TK Tahir K. Customer Support Service Lead Enterprise (\> 1000 emp.) 7/22/2022 "Stella has nice and clear dashboards" 4.5/5 What do you like best about Medallia Agent Connect? Dashboard details are enough for giving feedback to any CSS Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Some of dashboards do not have option for export data Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Tracking CSAT KPI is more easy with Stella. When i need an upgrade on any dashboard i can give feedback. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 7/21/2022 "Fantastic CSAT and insights platform" 4.5/5 What do you like best about Medallia Agent Connect? The thing we utilise Stella for most is the CSAT function. We have used it for around 4 years and it is accurate, gives great insight and our team love the stream Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? We're unable to get CSAT on Whatsapps as a channel at the moment via our CRM system, Dixa. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Customer sentiment and satisfaction. Before we did not have any colour on whether we were doing a great job in our customer's eyes. Now we know we are Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Medallia Agent Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agent Connect ](https://www.g2.com/products/medallia-agent-connect/discussions/new) ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa Avila • Last activity about 4 years ago Can I see other leaderboards from other companies? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) [ View all Discussions ](https://www.g2.com/products/medallia-agent-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### ##### Medallia Agent Connect Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Feedback Management Tagging Segmentation Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/medallia-agent-connect/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Top-rated data visualization software for self-service analytics](https://www.g2.com/discussions/top-rated-data-visualization-software-for-self-service-analytics)[Affordable QA software for call centers](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[What payment analytics tools are most trusted by finance leaders based on user reviews?](https://www.g2.com/discussions/what-payment-analytics-tools-are-most-trusted-by-finance-leaders-based-on-user-reviews) [Which tools connect suspicious device fingerprints across global networks for real-time financial fraud prevention software?](https://www.g2.com/discussions/which-tools-connect-suspicious-device-fingerprints-across-global-networks-for-real-time-financial-fraud-prevention-software)[RFP Templates](https://www.g2.com/articles/rfp-template)[Pros and Cons Details](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)