Medallia Agent Connect Reviews & Product Details

Extremely easy to use/user-friendly. You can easily get up and running on your own with little to no help from the Stella team. AND it helps the entire management team - managers and supervisors alike. Review collected by and hosted on G2.com.

Honestly, there aren't any constructive points to offer about Stella from my point of view. User friendly, easy to use, and extremely actionable as it relates to data! Review collected by and hosted on G2.com.

How they managed to show reviews and average Review collected by and hosted on G2.com.

I dislike that there are times that reviews show kinda late than scheduled causing it to affect daily stat. Review collected by and hosted on G2.com.

I love the QA part and it helps us to track employees' performance and perform monthly evaluations. Review collected by and hosted on G2.com.

Reporting on tags and also general reports could be improved. Review collected by and hosted on G2.com.

Ease of use while providing real-time feedback to the agents and management team, which helps them understand how we are servicing our clients overall and what are the immediate action items. The best part is the ability to identify the customers who need immediate attention. This also helps in setting up our internal reward system for helpdesk agents to motivate them do better always. Review collected by and hosted on G2.com.

The QA functionality is limited as compared to other QA platforms. Though they have more features on the roadmap, but if the features are implemented quicker and some more innovation is brought in, it would be wonderful. Review collected by and hosted on G2.com.

It shows how's my team doing. If you reach out to their CSM they would help as well. Review collected by and hosted on G2.com.

Send follow-up for service recovery. Other customers don't see where they rate for recoveries. Review collected by and hosted on G2.com.

Ability to filter out surveys based on the different criteria and see the results quickly on the dashboard. Review collected by and hosted on G2.com.

None. Everything looks good. Exporting the data takes some time but it's alright. Review collected by and hosted on G2.com.

Easy to use and a great resource for us to view customer sentiment. Review collected by and hosted on G2.com.

Wish we could see more data on the Marketing Tools and their effectiveness. Review collected by and hosted on G2.com.

It is a one stop shop for all of my reps feedback and coaching. Review collected by and hosted on G2.com.

We have been working with Stella on creating a scorecard in the tool. Once that launches, it will be amazing Review collected by and hosted on G2.com.

Dashboard details are enough for giving feedback to any CSS Review collected by and hosted on G2.com.

Some of dashboards do not have option for export data Review collected by and hosted on G2.com.

The thing we utilise Stella for most is the CSAT function. We have used it for around 4 years and it is accurate, gives great insight and our team love the stream Review collected by and hosted on G2.com.

We're unable to get CSAT on Whatsapps as a channel at the moment via our CRM system, Dixa. Review collected by and hosted on G2.com.