--- title: Medallia Agent Connect Reviews meta_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 276 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews **Vendor:** Medallia **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.6/5.0 **Total Reviews:** 276 ## About Medallia Agent Connect Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. ## Medallia Agent Connect Pros & Cons **What users dislike:** - Users are frustrated by the **expensive auto-renewal process** and unexpected price increases without prior notice. (1 reviews) - Users feel that Medallia's **expensive features** come with unsatisfactory customer service and lack of flexibility in pricing. (1 reviews) - Users express **disappointment over lack of communication** during renewal processes, feeling undervalued as long-term clients of Medallia. (1 reviews) - Users express frustration over **poor customer support** , feeling neglected and undervalued despite long-term commitment to Medallia. (1 reviews) - Users express frustration over **poor management** with automatic renewals and lack of communication regarding account adjustments. (1 reviews) ## Medallia Agent Connect Reviews ### 1. Excellent way to know how your customers feel about your team and your product **Rating:** 5.0/5.0 stars **Reviewed by:** Evette L. | Director of Operations, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Medallia Agent Connect?** The instant feedback and gratification we get from our players. **What do you dislike about Medallia Agent Connect?** Reporting can use some improvements to drill down results. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Allowing our Customers to share their feedback Allowing our Team Members know where we need to improve ### 2. Stella helps me stay on top of customer feedback! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey B. | Customer service, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 17, 2022 **What do you like best about Medallia Agent Connect?** I can easily and quickly see feedback almost instantly from customers I have spoken with. I can also easily reach back out to said customer if needed, which is super handy! **What do you dislike about Medallia Agent Connect?** Sometimes it can take refreshing a few times to get it to load correctly and the notification system isn't the best. Both are very minimal and do not affect it all that much. **Recommendations to others considering Medallia Agent Connect:** Stella is a great tool that helps you stay connected to customers and their feedback about your service. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella helps me to reach out to customers directly that may need more attention after leaving me a review. This lets them know that I can see their feedback and do care! ### 3. Stella Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alex R. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** The Stream View. Awesome tool that keeps me in touch with customers and business. **What do you dislike about Medallia Agent Connect?** The support takes quite a long time to answer a question. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Customer defects and friction. This helps me prioritize gaps in processes ### 4. I had great experience with Stella **Rating:** 5.0/5.0 stars **Reviewed by:** Kimmy F. | Data Analyst/Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Medallia Agent Connect?** How customers can freely express their opinions **What do you dislike about Medallia Agent Connect?** I cannot think of anything, so far it was a good experience **What problems is Medallia Agent Connect solving and how is that benefiting you?** It helps us look for areas we can improve on ### 5. Great visibility for agents **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Medallia Agent Connect?** Increases morale among agents. Reading a positive review about them from a customer is a great morale booster for the team. **What do you dislike about Medallia Agent Connect?** Admin settings are sometimes slow to configure, and for a large team with many organization changes, it's difficult to have to edit each team member individually. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Now able to collect better feedback for support interactions. More enticing for customers to fill out. ### 6. Easy and thorough way to stay on top of your customer experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer F. | VP of Sales and Customer Support, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** Very easy to navigate. Love all of the data! **What do you dislike about Medallia Agent Connect?** Wish we could extract data on the trends tab **What problems is Medallia Agent Connect solving and how is that benefiting you?** Unsure on this one. ### 7. Great way to track customer satisfaction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** The thing I like best about Stella Connect is the ability to look at trends over the course of a desired period of time. **What do you dislike about Medallia Agent Connect?** I don't really have any downsides that I have found when using Stella Connect. **What problems is Medallia Agent Connect solving and how is that benefiting you?** There are no problems that Stella Connect is currently solving that I am aware of that currently affect me. ### 8. Stella provides great insights. **Rating:** 5.0/5.0 stars **Reviewed by:** Emmanuel V. | Salesforce Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** Being able to get feedback instantly and use that to coach associates is invaluable. **What do you dislike about Medallia Agent Connect?** Often times the connection breaks or feedback lags and takes time to come in. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Customer Service associates do not have a lot of metrics to hit. Getting feedback from users on them is helpful to form KPIs around those interactions. ### 9. Simple set up and use! **Rating:** 4.5/5.0 stars **Reviewed by:** Bianca D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Medallia Agent Connect?** Stellaconnect is very straightforward to use and integrate into existing systems. **What do you dislike about Medallia Agent Connect?** One thing I wish we could control is how quickly Stellaconnect surveys get sent to customers. Sometimes the survey reaches the customer before our team's contact email which causes confusion and negative reviews. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Tracking customer experience is very important to our team. Being able to see the feedback helps us improver our business processes and service. ### 10. Stella is awesome! **Rating:** 4.0/5.0 stars **Reviewed by:** Amanda B. | Senior Customer Experience Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** Provides so much great data and insight about how are CX team is servicing our customers so that we can action on it quickly and effectively. **What do you dislike about Medallia Agent Connect?** I really don't have a lot that I dislike at this time. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella is giving us the insight into individual agent performance that we are needing! ### 11. Very user friendly and easy to check performance of the team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Medallia Agent Connect?** I love everything. It shows a complete information of the team and the stats of the overall company. **What do you dislike about Medallia Agent Connect?** there's none so far since everything is accessible and easy to use. **What problems is Medallia Agent Connect solving and how is that benefiting you?** It specifically hows the improvement of each team members that would really help us leaders to guide them. ### 12. Simple, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** Filters are easy to use and accurate. The rewards are a great incentive for the team and the interface is intuitive and clear. **What do you dislike about Medallia Agent Connect?** Nothing so far - It's worked out well for our team. **What problems is Medallia Agent Connect solving and how is that benefiting you?** We're looking for customer feedback to better recognize training gaps and trends and support our team better. ### 13. Excellent way of measuring success and tracking and assessing feedback with the team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Medallia Agent Connect?** Bring able to reference zendesk tickets and connect with agents for feedback **What do you dislike about Medallia Agent Connect?** It would be helpful to get notifications for each member so any poor reviews can be addressed immediately **What problems is Medallia Agent Connect solving and how is that benefiting you?** Assessing UX of our messaging and ensuring that we can pinpoint reasons for negative experiences ### 14. An excellent tool to determine CSAT and receive feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2021 **What do you like best about Medallia Agent Connect?** Stella Connect has a very user-friendly interface. We're able to ask our customers important questions without it looking like we're bombarding them. Working remotely has caused a significant decrease in personal connections. With Stella Connect, however, customers are able to learn more about who they spoke with and what the representative looks like. This increases the connectivity and helps the customer get to know the person they spoke to. **What do you dislike about Medallia Agent Connect?** The only issue I see with Stella Connect is the ability customers have to abuse it. The customer service representative could have done everything in their power to be excellent at their job. However, if the customer is displeased with the answer they received, they're able to leave a poor review for someone who did great and was just doing their job. However, this is a given with any software. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella Connect is helping us connect with our customers. When talking to customer service, it can often feel like talking to a robot. The way Stella Connect informs the customer of who the person is on the other side of the phone is amazing. It breaks a barrier and helps us better connect with our customers. ### 15. User Friendly Hub For Customer Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** I enjoy getting the reviews in real-time as well as seeing a constant rolling average. **What do you dislike about Medallia Agent Connect?** It was difficult to figure out how to downgrade a user properly. **What problems is Medallia Agent Connect solving and how is that benefiting you?** We're able to catch issues before they're potentially reviewed on other sites such as Google, BBB, etc. ### 16. We love Stella Connect! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | Senior Director of Customer Communications, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2021 **What do you like best about Medallia Agent Connect?** Stella has been a wonderful tool to boost confidence among our CSRs with such an amazing amount of positive reviews and feedback. Customer service can be a hard industry, and it's important to reiterate the good that comes out of it. **What do you dislike about Medallia Agent Connect?** Honestly? Nothing. We have gained a lot of use out of every part of Stella. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Real-time issues when negative feedback comes in. Managers can jump in front of something before it becomes escalated and assist in turning a situation around. ### 17. Good tool for QA reviews **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2022 **What do you like best about Medallia Agent Connect?** good filter options ranking overview for agents **What do you dislike about Medallia Agent Connect?** report options are limited; I miss a download option to excel **What problems is Medallia Agent Connect solving and how is that benefiting you?** Evaluation of customer contacts through all channels easy to access good development and team overview ### 18. Stella allows us to review performance in the most efficient way! **Rating:** 5.0/5.0 stars **Reviewed by:** Julie S. | VP of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2021 **What do you like best about Medallia Agent Connect?** There are a number of things I like about StellaConnect, first I like how easy it is to connect with multiple brands under one account. We love how easy it makes our 1:1's with agents, it pulls the data for the last 30 days automatically. When customers are surveyed via email they actually get a picture of the agent they spoke to so it gives our agent a face and adds that human touch. **What do you dislike about Medallia Agent Connect?** That I cannot pull performance data by brand, but I know that is being worked on. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Easier one on one's with our direct reports, it makes it less stressful and more enjoyable. Better customers service, our agents can see in real time what customers are saying about them via the Slack integrations. ### 19. Great tool for service rep recognition and training **Rating:** 5.0/5.0 stars **Reviewed by:** Joe C. | Director of Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Medallia Agent Connect?** the ability to use a tool to help promote the level of service someone provides **What do you dislike about Medallia Agent Connect?** The integration with zendesk can be cumbersome **What problems is Medallia Agent Connect solving and how is that benefiting you?** Quality assurance within agents without listening to every interaction ### 20. I love that Stella Connect lets us capture feedback right after an interaction with us customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** i love that we can directly see the interaction the feedback has come from. **What do you dislike about Medallia Agent Connect?** Not much at all! stella connect has always met all of our needs **What problems is Medallia Agent Connect solving and how is that benefiting you?** gaps in our customer service ### 21. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** James A. | Sr. IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** Clean interface that pushes employee recognition **What do you dislike about Medallia Agent Connect?** Would love to see more integrations with popular services **What problems is Medallia Agent Connect solving and how is that benefiting you?** Getting clarity around our clients view of us ### 22. A must-have app for customer service teams **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel R. | Sr. Manager of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2021 **What do you like best about Medallia Agent Connect?** Stella Connect helps me manage quality assurance as a manager, and offer's me the ability to better manage my team with coaching techniques. I also like that it has a way for us to reward our employees. Incentive is everything! As we are still in a startup size, we are looking to scale! As our team further implements tools like stella QA and 1:1's -- we notice our quality improving which is vital for proper growth! **What do you dislike about Medallia Agent Connect?** I dislike that customers have the ability to leave reviews that are not related to the agent at all. Customers will abuse the Stella Connect review as an opportunity to vent about the company as a whole. While all feedback is helpful, many of the comments made are not reflective of the agents actual performance - which is what we use Stella Connect for. Due to this, we often find ourselves having to do a weekly Audit to ensure that blank reviews, or non related reviews, are removed from the advocates profile to ensure their stella score is accurate. This is vital, as we utilize the stella scores on their weekly metrics sheet. If the score is off due to non related reviews, that's not fair. Another issue we run into is a customer leaving a review saying "i never spoke with the agent". This greatly effects the advocates scores as well, and have to be removed during audits. Additionally, I think Stella could offer the customer more insight as to what the reward will offer the advocate when they select "Coffee" "lunch" or "meal". That would be perfect! **Recommendations to others considering Medallia Agent Connect:** I would recommend this to any manager who is looking to make their team a great success! It supplies incentive for the agents as individuals, and offer management tools to keep up on their team with current stats and actionable items. **What problems is Medallia Agent Connect solving and how is that benefiting you?** We just recently started utilizing the QA function, and 1:1 templates. This is allowing us to ensure our agents are constantly working toward target KPI's - thus making our 1:1 sessions more effective! We are currently working on expanding our teams accountability skills. As we are still considered a startup, we are trying to hold each agent much more accountable for their daily work flow, and veering away from the "lax" startup atmosphere. ### 23. Very Organize **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Medallia Agent Connect?** easy data reporting easy access to Stella QA **What do you dislike about Medallia Agent Connect?** Agents can easily delete their Feedback. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Can't think of anything right now ### 24. Stella Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra M. | Customer Care Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Medallia Agent Connect?** I enjoy the integration that Stella has with both ZenDesk and Slack. I am able to see the reviews I receive in real-time which increases my response rate to disgruntled customers. This integration gives me the opportunity to reach out to customers in a timely manner in order to help save the relationship. Most often than not people just want to be heard and Stella alerts me when someone feels the opposite. The Slack notifications are beyond my favorite part. I am notified when a bad review comes in and then from the Slack channel I can select the ticket which brings up a Zendesk tab. From there I can directly reach out to the customer that needs further assistance. **What do you dislike about Medallia Agent Connect?** The integration between Stella and Slack can be a bit off here and there. There are times where a customer is sent a review before my interaction with them is closed which is a bit confusing on the customer end. This is a rare occurrence. I would also like to see more data on the Stella site regarding my personal scores. For example, it would be neat to see if broken down to day and week of reviews. **Recommendations to others considering Medallia Agent Connect:** Yes! It is such a friendly platform to receive both positive and negative feedback from customers. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella is assisting my team with real-time feedback from our customers so that we can resolve issues in a timely manner which in turn helps customer retention. It is also keeping each team member accountable for their interactions with our guests as we have integrated Stella and Slack so the entire customer care team can see when someone receives good and bad ratings. ### 25. Stella are amazing. Nothing, there is nothing I dislike about this software. **Rating:** 3.5/5.0 stars **Reviewed by:** Dr. Akmal Khan D. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2022 **What do you like best about Medallia Agent Connect?** I chose to use Stella to build this model because it was the best software for presenting models in a user-friendly way. **What do you dislike about Medallia Agent Connect?** Nothing, I think I like everything in Stella. **Recommendations to others considering Medallia Agent Connect:** Use Stella, that's more than enough. Easy to use and very organized. **What problems is Medallia Agent Connect solving and how is that benefiting you?** I used to fix the defect. ### 26. Voice of The Client **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota C. | Program Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about Medallia Agent Connect?** What I love about Stella Connect is the clean and user-friendly interface. It's not too overly complicated, yet it uses complex and insightful data. The tool allows businesses to receive real-time feedback from clients that can be customized to not only fit your needs but theirs as well. This creates a more authentic experience without asking consumers unnecessary or unrelated questions that too often than not causes survey fatigue in other platforms. **What do you dislike about Medallia Agent Connect?** There is nothing I dislike about this software. The team continues to add new features and are consistently reaching out to better understand what they can do to support both the users and consumers. **Recommendations to others considering Medallia Agent Connect:** Give it a chance! I promise that this tool and company will not disappoint you. There are so many different ways you can customize your experience to ensure that it makes the most sense with your business area and need. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella is helping my business get a better understanding of user experience internally and externally with my organization. These reviews offer a snapshot into the client's experience and gives us metrics and data that we can use to understand what we are doing better and what we can improve on. ### 27. I use Stella daily at work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2022 **What do you like best about Medallia Agent Connect?** I like having the customer reviews and the internal QA in the same place **What do you dislike about Medallia Agent Connect?** It's a little tough for the QA team to set up a clear rubric for some of the criteria **Recommendations to others considering Medallia Agent Connect:** Spend some time in the settings and see which reports and settings are right for your needs. **What problems is Medallia Agent Connect solving and how is that benefiting you?** I love seeing real time feedback from students, our employees like it too, it's good that they have to read their QAs and acknowledge them ### 28. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Silwia L. | Customer Service Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2021 **What do you like best about Medallia Agent Connect?** Honestly, I use Stella like social media, I love keeping posted on customer feedback **What do you dislike about Medallia Agent Connect?** Any bad reviews I get lol. But also sometimes, customers I have no contact with, I simply end their chat, get to review me. This can hurt my rating at times **Recommendations to others considering Medallia Agent Connect:** Use it, its a great chance to keep track of yourself. We often do not get to get recognized for good work with customers, but this provides that chance **What problems is Medallia Agent Connect solving and how is that benefiting you?** I get to keep track on how I am handling customers. What they like what they do not like, and how I can improve ### 29. Stella provides steller services for customer support experience! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Medallia Agent Connect?** Customization and efficiency for employees **What do you dislike about Medallia Agent Connect?** Package prices Customers feedback regarding survey Integration **What problems is Medallia Agent Connect solving and how is that benefiting you?** Tracking employees' productivity and efficiency ### 30. Stella is easy to use and designed well **Rating:** 3.5/5.0 stars **Reviewed by:** Erin K. | Discovery Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about Medallia Agent Connect?** I like the simple layout of Stella - I'm able to find the information I'm looking for quickly without having to click on a million links to get there. The stream home page gives us our rating at a glance for quick and easy access while there are multiple ways to view more in-depth reporting if we need. The QA feature is somewhat new to us but has been super helpful in connecting with our teammates and providing feedback while also receiving their comments and questions all in one spot. **What do you dislike about Medallia Agent Connect?** Sometimes filters don't save which is not too bad since filtering is easy, but it would be nice to see them default to the filters we've set previously every time we log in (unless I'm missing a way to do this). Being able to have different grading options in the QA feature would also be nice (one question can be rated on a star system while another can be rated Yes/No, etc). Additionally, I have a team under my name so whenever I want to see feedback for only me, and I click "only" next to my name on the left size of the stream, it defaults to having me and all of my team member's selected. To see only my feedback, I need to uncheck all of my team members. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella has been a great tool to not only see how we're doing with customer satisfaction but a way for us to give and receive useful feedback. The QA feature is great for being able to reference specific interactions and seeing that information all in one page. ### 31. Great experience with Stella Connect as a CSAT and coaching tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Marcus S. | Director of Customer Success, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Medallia Agent Connect?** Allows leaders/managers to coach and train within the tool while also being a great CSAT tool **What do you dislike about Medallia Agent Connect?** I would love if it had an export option for coaching notes **What problems is Medallia Agent Connect solving and how is that benefiting you?** CSAT and a tool for coaching and training ### 32. Stella Connect has been a great partner. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie F. | Customer Service Department Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about Medallia Agent Connect?** Great Feedback Tool and reporting available at the agent level. We use this tool for monthly contests to incentivise our Associates performance. **What do you dislike about Medallia Agent Connect?** None at this Time. We are very pleased with the user experience that Stella Connect provides. **Recommendations to others considering Medallia Agent Connect:** Stella Connect has been a beneficial tool for us. Our previous survey tool provided a response rate of 2-4% monthly, where as with Stella we average a 14-16% response rate monthly. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella Connect has allowed us to gauge customer experience. We have also used the tool to improve employee engagement and recognition. The customer feedback we receive allows our Supervisors to effectively coach Associates by using examples of service right from the customer. When using customer feedback for coaching purposes it has a much more meaningful impact as it's not interpretation from the Supervisor. Our Associates also enjoy the Leaderboard feature for some friendly competition. ### 33. Great way to track performance! **Rating:** 4.5/5.0 stars **Reviewed by:** Meg A. | Customer Champion, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Medallia Agent Connect?** the best thing about Stella Connect is how user-friendly the dashboard is. Everything very clearly, and beautifully, laid out for you. **What do you dislike about Medallia Agent Connect?** No complaints thus far! I haven't run into any trouble or have anything to recommend. I am a new user, so my experience is limited. From speaking with other members of our team though, I haven't been made aware of any complaints or areas that need to be updated. **Recommendations to others considering Medallia Agent Connect:** It is a great program that is incredibly easy to use. I greatly enjoy the page layout and setup of the dashboard. I am new to my company, but from what I understand, they have been using Stella Connect for quite a while and really value the program. I look forward to getting more familiar with the system and learning all that it has to offer. My experience has been great so far! **What problems is Medallia Agent Connect solving and how is that benefiting you?** Our company uses Stella Connect to manage customer reviews. As a new team member, it has been a great tool to get an idea about how our users feel about my performance and highlights any areas for improvement. Using this program for reviews, I feel like it really helps me feel connected to the users I assist every day. Having that connection is really invaluable in my training as a new employee and makes me feel like a member of our team. ### 34. Best CSAT program around and keeps getting better! **Rating:** 5.0/5.0 stars **Reviewed by:** Chris H. | Head of Customer Loyalty, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Medallia Agent Connect?** There's so much to love about Stella Connect. The dashboard and reporting is spot on and very user friendly. Building a CSAT survey is easy and has led to response rates as high as 38% with over 70% of those responses adding additional comments. The feedback stream and leaderboards motivate my team every day with positive reinforcement and immediate feedback on negative interactions. Finally, the built in 1:1 QA system not only allows tickets to be reviewed, but Stella also pulls in all ticket details and recordings attached to the ticket right into the Stella QA dashboard. All reviews are immediately available and connected directly to the Stella Review received. **What do you dislike about Medallia Agent Connect?** Editing team reward images and content would be useful. **Recommendations to others considering Medallia Agent Connect:** Stella is way in front of any other CSAT program on the market. You can't do better! **What problems is Medallia Agent Connect solving and how is that benefiting you?** Jumped from a 10% CSAT response rate to upwards of 38%! Most recently my team is seeing a 22% response rate. ### 35. Easy to use and great support team **Rating:** 4.0/5.0 stars **Reviewed by:** Christina K. | CS Enablement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Medallia Agent Connect?** Stella is an easy to use platform and makes integration with other tools simple. But, the best part about the product is working with the awesome Stella team. Tim has been a great account manager-very friendly and taking our needs into consideration when we bring up concerns to him. Pedro, the Directors of Implementation was extremely supportive when we migrated to a new CRM. He jumped right in to speak to our CRM team to troubleshoot erors. The general support team (Joelle, Emily, Lizhas been stellar as well. They were always quick to respond and provided thorough investigations and responses. **What do you dislike about Medallia Agent Connect?** Feature, dashboard, and customization limitations. While exports of the raw data is available, it would also be great to have some extra customization filters available to visualize the data per scorecard. The bar graph is a little clunky and sometimes I am unable to see the percentage breakdown of each particular answer. I would like to have easier access to calibration overviews and see those percentages of alignment under the general QA dashboard for reference. I would like to have the ability to modify which team member is attached to a QA review under the QA assignment section and I would like to have the ability to assign to team members to one QA scorecard. It would also be great to have more options on how to customize a QA scorecard. **Recommendations to others considering Medallia Agent Connect:** If you are looking for a platform that capture user feedback and has a built in QA program for agent performance, Stella is a great place to consider. **What problems is Medallia Agent Connect solving and how is that benefiting you?** We are solving the need to capture accurate user sentiment (CSAT/DSAT) as well as agent performance to surface areas of improvement. ### 36. Easy to use and very intuitive **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela G. | Senior Travel Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2021 **What do you like best about Medallia Agent Connect?** It is a very friendly interphase and easy to use. Very quick to see reports, rewards, and more relevant information. Filters works great, and we can adapt using evaluators, teams, dates, and more. I like customer service; they are always willing to help fast and escalate any issues if needed. They keep me updated when I need an estimated time and also they are very friendly with good instructions for troubleshoot. Happy with the support I do recommend chat support more than email support sometimes, some things need a quick fix and it would be ideal for us, also times for contacting support, maybe a phone line would help. **What do you dislike about Medallia Agent Connect?** The difficulty of having new features fast. Limitations in creating scorecards, we have to duplicate them instead of quickly fixing them, forcing us to have several versions until we have a final one. Permits for different users are set in stone. Also, reporting may be confusing sometimes. We have to export data and make our reports. The reporting is critical but is not an intuitive part for team members. I would like improvements with scorecards to have a checklist option sometimes that is very necessary for us but we have to adapt with what Stella offers. **Recommendations to others considering Medallia Agent Connect:** Recommended if you are using a friendly platform **What problems is Medallia Agent Connect solving and how is that benefiting you?** Agent performance, it helps us gather data and feedback from users and evaluators. It allows team members to monitor their team. Another benefit is how quick scorecards can be built my only concern is the inability to modify scorecards easily. ### 37. A unique customer feedback experience **Rating:** 5.0/5.0 stars **Reviewed by:** Angie Z. | Customer Champion, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2021 **What do you like best about Medallia Agent Connect?** I like that Stella Connect encourages our customers to pinpoint exactly where they feel the support agent could improve. I also like that customers can reward an agent uniquely if they are happy with their service. It's also very user-friendly! **What do you dislike about Medallia Agent Connect?** I don't have any real complaints! For customers that give five stars but no reward, I often wonder if that is because they think they need to pay for the rewards themselves. They may not understand that the rewards come from the company and not out of their pocket. **Recommendations to others considering Medallia Agent Connect:** Don't be afraid to share interesting facts in your bio so customers will feel more connected and inclined to leave a review. **What problems is Medallia Agent Connect solving and how is that benefiting you?** It makes it easy to see what makes customers happy enough to take the time to leave a review. I'm always happy to learn how to improve or what I can keep doing to make a customer's day! ### 38. Stella is AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor W. | Customer Support Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Medallia Agent Connect?** Stella gives us the honest feedback we need from our customers. As the manufacturer of high-end cinema cameras, we have very high end clientelle and Stella allows us to make sure they're appreciated and receive the best experience possible. The QA module and 1:1 make it easy for us to monitor our team to ensure they're providing the best, most consistent service possible. **What do you dislike about Medallia Agent Connect?** Nothing! Stella is great! It's easy to use and allows us to quickly adapt to our audience. The size of our company and team doesn't necessitate the Service Recovery Tool, however, it's nice to know we have it if we needed it. The QA and 1:1s make team calibration easy and efficient. **Recommendations to others considering Medallia Agent Connect:** Stella has been a phenomenal addition to our Support model. We mostly utilize it for CSAT (to identify areas where we can improve as a team/individual) and NPS (to identify areas where we can improve as a company). The experience with Stella has been nothing but great! It's easy to implement, easy to manage, and easy to identify areas of improvement. **What problems is Medallia Agent Connect solving and how is that benefiting you?** CSAT and NPS. Stella has filled a gap and allowed us to connect with our customers and get honest feedback to ensure they're getting the best customer experience possible. NPS is key. NPS has helped us identify and overcome key gaps in our business model and has allowed us to adapt to ensure we're providing all customers with the best experience possible. ### 39. DO YOU STELLA ME? I STELLA YOU! <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Nicsa A. | Customer Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2021 **What do you like best about Medallia Agent Connect?** I love that you're able to see your rating in many different ways! How I can improve, learn and even teach. Love that you can see areas to Improve. If I really have the nowledge for the customer! Is my professionalism and clarity in a great spot! Am I putting effort to all my emails. The fact that I can see the areas of excellence and focus on on my needs is amazing! Stella is super user-friendly and the best way to learn about your weak areas as you go! The leaderboard is my favorite as I love a challenge. I feel like when I'm at the bottom makes me work harder to earn myself to the top! **What do you dislike about Medallia Agent Connect?** Nothing. Will the site be revampped any time soon? I would love to see more color! Also, it would be nice to see if you guys gave ideas for rewards since we always run out of them. I would also like to see like an automated cheer of confetty when someone hits 5 start leaderboard. That would be nice! **Recommendations to others considering Medallia Agent Connect:** Go for it! You'll love it! Supper helpful in grouth. **What problems is Medallia Agent Connect solving and how is that benefiting you?** When a customer is supper angry and maybe I forgot to give them that something extra to make them happy. . How easy was is to resolve their question/issue. How likely is it that they would recommend Wantable to a friend or colleague? How quickly am I able to respond. Why did the customer decide to cancel their account with us? How much effort did I put in to helping the customer out. Iam I engaging with claraty? ### 40. Stella Connect Helps **Rating:** 4.0/5.0 stars **Reviewed by:** Jamie V. | Customer Service Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Medallia Agent Connect?** That it allows customers to leave feedback and gives ways to reconcile for any low star review to try to make it right. I can view different ways my customers needed me to help them out or improve. I really like how Stella gives the customers key words to help review you and what areas they needed help in. **What do you dislike about Medallia Agent Connect?** There are too many filters to narrow down searches for reviews. Can improve on the Admin Q & A interface. **Recommendations to others considering Medallia Agent Connect:** It is a great application to use to further your understanding of what the customers want. It helps improve your own customer service skills. **What problems is Medallia Agent Connect solving and how is that benefiting you?** I get to hear what the customers are needing in their responses. I get feedback (negative or positive) on what kind of information they need to understand the answers whether its visual add or options. I've been able to edit my responses to better help the customers because of the reviews and feedback I get from them. ### 41. Easy to Use and Easy to Understand **Rating:** 4.5/5.0 stars **Reviewed by:** Kate C. | Customer Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Medallia Agent Connect?** Stella Connect is an effortless way to see what our customers are liking and how well our teammates interact with our guests! We love being able not only to see our own Stella scores but also that of my peers. It is also helpful to see when a customer has given us a low review because we can also see why they have submitted for their thoughts. Stella Connect helps us to catch so many guests that may not have otherwise notified us to let us know they never heard back from us! **What do you dislike about Medallia Agent Connect?** It is challenging when a customer is upset with an issue with the company that is non-related to the particular service provider, and they will often still review the service provider poorly. It could help if there was a way for the customer to notify that they are not actually reviewing the company overall , but they are actually reviewing the individual. There are instances when a customer's package has not been delivered yet and they reach out to us and are helped gracefully and kindly, but the package is still not instantaneously there. So the ustomer is still upset and reviews us poorly, even though the interaction was incredibly good. **What problems is Medallia Agent Connect solving and how is that benefiting you?** It is a super streamlined way to track customer satisfaction with particular individuals. One issue, as mentioned above, that we are solving regularly is the issue of customers not having actually recieved our reviews or words and rating us poorly. Because they can input their issue, we can see clearly how we need to help them. Really - the box for the customer to share their thoughts is super helpful because we get to see what their benefits or struggles were with the interaction. ### 42. It has been nothing but great! **Rating:** 5.0/5.0 stars **Reviewed by:** Sean L. | Support Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Medallia Agent Connect?** Getting instant reviews from our partners. Then we have the ability to see a link to the ticket for the review that was given. The ability to have Slack integration so we can set up Support Channels where we are able to see 5 start reviews when they come in. Team Member profiles so our partners can learn more about our Team members so there is a personable level Seeing the data in real time helps us see where we measure with our partners' happiness and how well they respond to our Support Team and with our customer service. **What do you dislike about Medallia Agent Connect?** There is nothing to dislike about Stella Connect! We have had nothing but a great experience with the product so far **Recommendations to others considering Medallia Agent Connect:** It is the best product to use when trying to help your Team/Company to let you know where you stand with your customers to help provide top of the line service to them! **What problems is Medallia Agent Connect solving and how is that benefiting you?** The problems we are solving with Stella Connect are bridging the gap on where we might have fallen short with a partner on a ticket(s). The benefits of having Stella Connect are we can work with Team Members to show where they might have fallen short and give a better experience next time. Stella Connect also helps us identify where we might stand with a partner/customer with the reviews we get. If someone is not happy with our Customer Service, we can then reach back out to them to see how we could provide better assistance to them next time and help save a renewal or make sure we gain new customers. ### 43. Positive. Easy to use & the brevity & simplicity of the post-interaction survey is appreciated. **Rating:** 4.5/5.0 stars **Reviewed by:** Alyson S. | Customer Operations Manager at Berxi, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2021 **What do you like best about Medallia Agent Connect?** Ability to get real-time post interaction feedback from customers that is honest, digestible, and both asked and presented in a simple easy-to-understand manner. I like the simplicity of the surveys and dashboards presenting the anaylyzed response data at a high-level on both the team and individual levels. **What do you dislike about Medallia Agent Connect?** Date range available for export is limited. I'd love to be able to download all our history in one export that way I can filter and search by attributes not available in Stella. Ex. It would be helpful to be able to analyze how many 5 stars we've gotten out of the total number of reviews. I don't find the Action item format to be all that helpful in the 1:1 feature. I'd prefer to be able to document each session individually and not require action items to be checked off in order to close the session. It would be cool if those carried over into the next session's notes more as a "was this done?" Y/N format **Recommendations to others considering Medallia Agent Connect:** Great if you want to send surveys linked to your agent interactions. Recommend exploring the different surveys that can be built within Stella along with the coaching tools available. I liked the QA tool in that it's easy to create & edit scorecards. I like how easy it is to use and provide feedback. I like that you can highlight specific words & sentences in emails. I dislike the 1:1 tool. Found it hard to stay on top of and be consistent with. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Helps identify interactions requiring additional QA & training. Great way to see all the great things customers have to say in one place. ### 44. I like rewards **Rating:** 4.5/5.0 stars **Reviewed by:** Abrar R. | Customer service representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Medallia Agent Connect?** The rewards help make me feel more productive. I appreciate being appreciated and complimented; it helps me work harder to receive more feedback. I like the spa day the most because it feels the most rewarding. I liked the movie tickets too back when we could go to the movies. I hope we all conntinue to be good people and stay at home so we can get this virus under control so we can start going back to the movies. Nothing beats watching a movie on the big screen. You dont realize what you got till its gone. **What do you dislike about Medallia Agent Connect?** Sometimes it stops working, and customers stop getting the emails to review us, and that can be frustrating because then I miss out on opportunities. Sometimes it feels terrible when a customer gives me a bad review because they missed one of my responses, and it was not my fault. But I will get over it. It bothers me when I get five stars but no reward. I don't understand when customers will spend all the time writing me an excellent review but can't do the extra step of selecting the prize. Maybe making it more evident that they can give us a bonus would be helpful. **Recommendations to others considering Medallia Agent Connect:** Make your bio witty so people will want to give you rewards. **What problems is Medallia Agent Connect solving and how is that benefiting you?** I am realizing what makes customers happy enough to go out of their way to leave a review for me. It is helpful to know sometimes the minor things can make a customer's day. It is also interesting to see the most minor things can also really set someone off—the duality of life. ### 45. Stella is a great asset to my workplace. **Rating:** 5.0/5.0 stars **Reviewed by:** Kat J. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Medallia Agent Connect?** Stella has been a joy during my time working in customer service. The voting aspect is a great way to feel appreciated and stay motivated to provide excellent service. It is motivating to have incentives for providing your services, and it feels rewarding to put your "votes" to use, knowing you've earned them! It is also helpful to know when customers have a negative experience to improve your service or keep it in mind for the future. Things can get tough when it is super busy at work but it helps to know that the more tickets I do, the more Stella reviews I am able to rack in. **What do you dislike about Medallia Agent Connect?** There is not much I have a problem with when it comes to Stella. People can give 1 star for no response, even when you did respond. Maybe customers should be able to see the email they are providing the review for. I've gotten quite a few one-star reviews because I "did not respond". This is frustrating but I am not sure **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella has helped me to better understand the connections and exchanges I have with my customers each day. Communication and general understanding of the customer experience has improved. I feel like the customers enjoy providing their feedback and "voting" as well. It helps to know what customers are looking for-- what they appreciate, what they look for, and issues they may have. ### 46. Great way to get feedback from customers! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie T. | Senior Customer Service Advocate, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Medallia Agent Connect?** I love the ability to earn rewards as it encourages us even more to provide a great experience. It is also a really great way to get feedback on what we can do differently in customer interactions. The layout of the site is incredibly easy to read. I also love how easy it is to look at past and current performance reviews. It makes it simple to keep track of subjects that I'm doing well on as well as areas that I need to improve on. Leaderboards are also such a great feature. I am incredibly competitive, so it challenges me to work even harder to have some friendly competition with my teammates. **What do you dislike about Medallia Agent Connect?** It can be frustrating when you see a negative review on your page and it has nothing to do with the interaction. Some customers leave bad reviews based on their thoughts of the order/company and not the service that was provided, and there's nothing we can do about that. It would be nice if there was a way that we could review certain reviews to make sure they are part of our performance or not. If they don't have anything to do with our performance, we should be able to flag them differently so that it does not negatively affect our overall performance scores. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Stella has helped me see if there are gaps in the service that I'm providing. In many cases, it has helped me see that I am missing key steps in customer problem solving that can be easily fixed. ### 47. Easy, streamlined, and intuitive way to work **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley U. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Medallia Agent Connect?** I like having satisfaction information at my fingertips, my team can see what they're doing well, and we have a straightforward rewards program that, as a manager, I don't have to work too hard to fulfill and make fun & valuable for my team. **What do you dislike about Medallia Agent Connect?** I dislike some of the reporting abilities with responses to custom survey questions. I'd love to be able to create a custom dashboard that aligns closest with my KPIs. Some of the experience using 1:1s is a little confusing and it would be nice if notes updated in real time (like a google doc) so that during a 1:1 we could talk through/work through notes together. **Recommendations to others considering Medallia Agent Connect:** Attend Stella events and talk to your contacts at Stella. I learned a lot from connecting with them and was able to make advancements in our program after learning more from them. **What problems is Medallia Agent Connect solving and how is that benefiting you?** Visibility to our customer satisfaction and agent quality. Benefits I've seen are the team's investment in the level of satisfaction they're providing, the ease in offering agent rewards, and a streamlined QA program. ### 48. Stella Rocks **Rating:** 5.0/5.0 stars **Reviewed by:** Jesseka V. | Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Medallia Agent Connect?** When my team switched over to using Stella we started to see more to get with comments, which is super helpful! I enjoying looking at the reviews and seeing what customers have to say! I also like the fact that our customers can select a gift for us and then actually getting that gifts from our managers is really cool! Stella has overall made it easier for the agents and myself to see what went wrong and how we can fix it! **What do you dislike about Medallia Agent Connect?** The only thing I dislike is not seeing a 4/5 star review. It doesn't happen often, but it's always a bummer to know I didn't help the customer to their total satisfaction. So nothing to do with Stella! The only issue I had was setting up a new account for someone, but that was easily fixed by contacting customer support! I do wish there was an option for the customer to go back in and change their review though. Sometimes customers don't mean to hit a certain amount of stars. When they do, it is not easily fixed! **Recommendations to others considering Medallia Agent Connect:** Get it! You won't regret it! The team has had so much fun with rewards and we absolutely are loving reading our reviews and seeing where we can imporove on things! **What problems is Medallia Agent Connect solving and how is that benefiting you?** I would say the problem that was solved with Stella was that we see more descriptive reviews that actually help us improve our customer service and it makes it super easy to respond to the review if needed! I feel like each customer service rep is more involed with their customer reviews now and really enjoys reading those and getting the rewards! ### 49. Stella - Five Stars **Rating:** 5.0/5.0 stars **Reviewed by:** Brae B. | KURU GURU, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2021 **What do you like best about Medallia Agent Connect?** I am very competitive with myself. So I like the challenge of consistently doing everything I can to always reach 5 star average rating each month on my customer service. I don't really care much for drinks or lunch, but I LIVE for those gift card recommendations. **What do you dislike about Medallia Agent Connect?** I guess it's not anything within Stella's control, as it's a mathematical algorithm, but it's frustrating that I can have a perfect score 5 stars, and then get ONE 4 star review, and it takes SEVEN (I've counted) more 5 star reviews to bring it up to the next .10 average. It's discouraging to see 30 5 star reviews, and 1 4 star review, and you're still sitting at 4.94 It feels disproportionate- regardless of the sound mathematics. **What problems is Medallia Agent Connect solving and how is that benefiting you?** it's frustrating when customers rate their opinion of the product or company itself and not specifically MY customer service. You can't win with some of those customers if they didn't have a positive experience with the product, even if I went above and beyond. But I know not all of this is within Stella's power to change. ### 50. Improved our CSAT response rate and overall score. Great features. Great Support. **Rating:** 5.0/5.0 stars **Reviewed by:** Lateesha C. | Project Coordinator - Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2021 **What do you like best about Medallia Agent Connect?** Survey design - easy for our clients to provide feedback and easy for us to customize if needed. The support from the Stella Team cannot be beaten, they are very responsive and jump in to help at any chance they can get. They also do some great collaboration with businesses to help build their brand and have their customers interact with one another **What do you dislike about Medallia Agent Connect?** We would like to have an upload ability added to their 1:1 feature to make it easier for us to move from our Google Sheet process to the Stella 1:1. **Recommendations to others considering Medallia Agent Connect:** If you're looking for a quick, out-of-the-box solution for CSAT, QA, and 1:1 this is your best option. We were able to effectively integrate this with our CRM. Stella has little to no downtime and is really great at proactive communication of needed maintenance, new features, creating communities, you name it...they're doing it! **What problems is Medallia Agent Connect solving and how is that benefiting you?** Our previous CSAT setup was clunky and the survey experience was mediocre. With Stella, we increase our CSAT response rate by 300% and the look of their survey design matches our brand with ease. We've been able to increase our usage of Stella's other features (1:1, QA) and those features are just as stellar as the CSAT setup. Can't wait to see what else Stella has to offer! ## Medallia Agent Connect Discussions - [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) - 1 comment, 1 upvote - [View Medallia Agent Connect pricing details and edition comparison](https://www.g2.com/products/medallia-agent-connect/reviews?open_modal_url=%2Fproducts%2Fmedallia-agent-connect%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmedallia-agent-connect%252Freviews&source=sticky_header_pin&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-09+02%3A03%3A48+-0500&secure%5Bsession_id%5D=6a572bac-a64b-4a31-97ac-a2a30b6896da&secure%5Btoken%5D=5f9f33fe1f9f8a2ecc03667176acb8d225ddfaee588947cb0add9c633ccba691&format=llm_user) ## Medallia Agent Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Medallia Agent Connect Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Third-Party Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Medallia Agent Connect Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews)