--- title: Medallia Agent Connect Reviews meta\_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 276 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Medallia Agent Connect but has limited features. Are you part of the Medallia Agent Connect team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. * * * Seller [Medallia](https://www.g2.com/sellers/medallia) Discussions [Medallia Agent Connect Community](https://www.g2.com/products/medallia-agent-connect/discuss) Languages Supported German, English, French, Italian, Spanish Solution Type Best-of-Breed Overview by Madeline Buyers Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) ## Top-Rated Alternatives [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![MaestroQA](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "MaestroQA") MaestroQA 4.8/5(325) ](https://www.g2.com/products/maestroqa/reviews) [ View All Alternatives ](https://www.g2.com/products/medallia-agent-connect/competitors/alternatives) ## User Insights Average based on 276 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Medallia Agent Connect Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Show More ![Kate C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate C.") KC Kate C. Customer Care Small-Business (50 or fewer emp.) 4/8/2021 "Easy to Use and Easy to Understand" 4.5/5 What do you like best about Medallia Agent Connect? Stella Connect is an effortless way to see what our customers are liking and how well our teammates interact with our guests! We love being able not only to see our own Stella scores but also that of my peers. It is also helpful to see when a customer has given us a low review because we can also see why they have submitted for their thoughts. Stella Connect helps us to catch so many guests that may not have otherwise notified us to let us know they never heard back from us! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? It is challenging when a customer is upset with an issue with the company that is non-related to the particular service provider, and they will often still review the service provider poorly. It could help if there was a way for the customer to notify that they are not actually reviewing the company overall , but they are actually reviewing the individual. There are instances when a customer's package has not been delivered yet and they reach out to us and are helped gracefully and kindly, but the package is still not instantaneously there. So the ustomer is still upset and reviews us poorly, even though the interaction was incredibly good. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? It is a super streamlined way to track customer satisfaction with particular individuals. One issue, as mentioned above, that we are solving regularly is the issue of customers not having actually recieved our reviews or words and rating us poorly. Because they can input their issue, we can see clearly how we need to help them. Really - the box for the customer to share their thoughts is super helpful because we get to see what their benefits or struggles were with the interaction. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sean L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sean L.") SL Sean L. Support Team Lead Mid-Market (51-1000 emp.) 4/8/2021 "It has been nothing but great!" 5/5 What do you like best about Medallia Agent Connect? Getting instant reviews from our partners. Then we have the ability to see a link to the ticket for the review that was given. The ability to have Slack integration so we can set up Support Channels where we are able to see 5 start reviews when they come in. Team Member profiles so our partners can learn more about our Team members so there is a personable level Seeing the data in real time helps us see where we measure with our partners' happiness and how well they respond to our Support Team and with our customer service. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There is nothing to dislike about Stella Connect! We have had nothing but a great experience with the product so far Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: It is the best product to use when trying to help your Team/Company to let you know where you stand with your customers to help provide top of the line service to them! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? The problems we are solving with Stella Connect are bridging the gap on where we might have fallen short with a partner on a ticket(s). The benefits of having Stella Connect are we can work with Team Members to show where they might have fallen short and give a better experience next time. Stella Connect also helps us identify where we might stand with a partner/customer with the reviews we get. If someone is not happy with our Customer Service, we can then reach back out to them to see how we could provide better assistance to them next time and help save a renewal or make sure we gain new customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Alyson S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyson S.") AS Alyson S. Customer Operations Manager at Berxi Small-Business (50 or fewer emp.) 4/8/2021 "Positive. Easy to use & the brevity & simplicity of the post-interaction survey is appreciated." 4.5/5 What do you like best about Medallia Agent Connect? Ability to get real-time post interaction feedback from customers that is honest, digestible, and both asked and presented in a simple easy-to-understand manner. I like the simplicity of the surveys and dashboards presenting the anaylyzed response data at a high-level on both the team and individual levels. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Date range available for export is limited. I'd love to be able to download all our history in one export that way I can filter and search by attributes not available in Stella. Ex. It would be helpful to be able to analyze how many 5 stars we've gotten out of the total number of reviews. I don't find the Action item format to be all that helpful in the 1:1 feature. I'd prefer to be able to document each session individually and not require action items to be checked off in order to close the session. It would be cool if those carried over into the next session's notes more as a "was this done?" Y/N format Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Great if you want to send surveys linked to your agent interactions. Recommend exploring the different surveys that can be built within Stella along with the coaching tools available. I liked the QA tool in that it's easy to create & edit scorecards. I like how easy it is to use and provide feedback. I like that you can highlight specific words & sentences in emails. I dislike the 1:1 tool. Found it hard to stay on top of and be consistent with. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Helps identify interactions requiring additional QA & training. Great way to see all the great things customers have to say in one place. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AR Abrar R. Customer service representative Small-Business (50 or fewer emp.) 4/7/2021 "I like rewards" 4.5/5 What do you like best about Medallia Agent Connect? The rewards help make me feel more productive. I appreciate being appreciated and complimented; it helps me work harder to receive more feedback. I like the spa day the most because it feels the most rewarding. I liked the movie tickets too back when we could go to the movies. I hope we all conntinue to be good people and stay at home so we can get this virus under control so we can start going back to the movies. Nothing beats watching a movie on the big screen. You dont realize what you got till its gone. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? Sometimes it stops working, and customers stop getting the emails to review us, and that can be frustrating because then I miss out on opportunities. Sometimes it feels terrible when a customer gives me a bad review because they missed one of my responses, and it was not my fault. But I will get over it. It bothers me when I get five stars but no reward. I don't understand when customers will spend all the time writing me an excellent review but can't do the extra step of selecting the prize. Maybe making it more evident that they can give us a bonus would be helpful. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Make your bio witty so people will want to give you rewards. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? I am realizing what makes customers happy enough to go out of their way to leave a review for me. It is helpful to know sometimes the minor things can make a customer's day. It is also interesting to see the most minor things can also really set someone off—the duality of life. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kat J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kat J.") KJ Kat J. Customer Service Representative Mid-Market (51-1000 emp.) 4/7/2021 "Stella is a great asset to my workplace." 5/5 What do you like best about Medallia Agent Connect? Stella has been a joy during my time working in customer service. The voting aspect is a great way to feel appreciated and stay motivated to provide excellent service. It is motivating to have incentives for providing your services, and it feels rewarding to put your "votes" to use, knowing you've earned them! It is also helpful to know when customers have a negative experience to improve your service or keep it in mind for the future. Things can get tough when it is super busy at work but it helps to know that the more tickets I do, the more Stella reviews I am able to rack in. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? There is not much I have a problem with when it comes to Stella. People can give 1 star for no response, even when you did respond. Maybe customers should be able to see the email they are providing the review for. I've gotten quite a few one-star reviews because I "did not respond". This is frustrating but I am not sure Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella has helped me to better understand the connections and exchanges I have with my customers each day. Communication and general understanding of the customer experience has improved. I feel like the customers enjoy providing their feedback and "voting" as well. It helps to know what customers are looking for-- what they appreciate, what they look for, and issues they may have. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Stephanie T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephanie T.") ST Stephanie T. Senior Customer Service Advocate Small-Business (50 or fewer emp.) 4/7/2021 "Great way to get feedback from customers!" 5/5 What do you like best about Medallia Agent Connect? I love the ability to earn rewards as it encourages us even more to provide a great experience. It is also a really great way to get feedback on what we can do differently in customer interactions. The layout of the site is incredibly easy to read. I also love how easy it is to look at past and current performance reviews. It makes it simple to keep track of subjects that I'm doing well on as well as areas that I need to improve on. Leaderboards are also such a great feature. I am incredibly competitive, so it challenges me to work even harder to have some friendly competition with my teammates. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? It can be frustrating when you see a negative review on your page and it has nothing to do with the interaction. Some customers leave bad reviews based on their thoughts of the order/company and not the service that was provided, and there's nothing we can do about that. It would be nice if there was a way that we could review certain reviews to make sure they are part of our performance or not. If they don't have anything to do with our performance, we should be able to flag them differently so that it does not negatively affect our overall performance scores. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Stella has helped me see if there are gaps in the service that I'm providing. In many cases, it has helped me see that I am missing key steps in customer problem solving that can be easily fixed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ashley U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley U.") AU Ashley U. Customer Service Manager Small-Business (50 or fewer emp.) 4/7/2021 "Easy, streamlined, and intuitive way to work" 5/5 What do you like best about Medallia Agent Connect? I like having satisfaction information at my fingertips, my team can see what they're doing well, and we have a straightforward rewards program that, as a manager, I don't have to work too hard to fulfill and make fun & valuable for my team. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I dislike some of the reporting abilities with responses to custom survey questions. I'd love to be able to create a custom dashboard that aligns closest with my KPIs. Some of the experience using 1:1s is a little confusing and it would be nice if notes updated in real time (like a google doc) so that during a 1:1 we could talk through/work through notes together. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Attend Stella events and talk to your contacts at Stella. I learned a lot from connecting with them and was able to make advancements in our program after learning more from them. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Visibility to our customer satisfaction and agent quality. Benefits I've seen are the team's investment in the level of satisfaction they're providing, the ease in offering agent rewards, and a streamlined QA program. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Jesseka V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesseka V.") JV Jesseka V. Trainer Small-Business (50 or fewer emp.) 4/7/2021 "Stella Rocks" 5/5 What do you like best about Medallia Agent Connect? When my team switched over to using Stella we started to see more to get with comments, which is super helpful! I enjoying looking at the reviews and seeing what customers have to say! I also like the fact that our customers can select a gift for us and then actually getting that gifts from our managers is really cool! Stella has overall made it easier for the agents and myself to see what went wrong and how we can fix it! Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? The only thing I dislike is not seeing a 4/5 star review. It doesn't happen often, but it's always a bummer to know I didn't help the customer to their total satisfaction. So nothing to do with Stella! The only issue I had was setting up a new account for someone, but that was easily fixed by contacting customer support! I do wish there was an option for the customer to go back in and change their review though. Sometimes customers don't mean to hit a certain amount of stars. When they do, it is not easily fixed! Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: Get it! You won't regret it! The team has had so much fun with rewards and we absolutely are loving reading our reviews and seeing where we can imporove on things! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? I would say the problem that was solved with Stella was that we see more descriptive reviews that actually help us improve our customer service and it makes it super easy to respond to the review if needed! I feel like each customer service rep is more involed with their customer reviews now and really enjoys reading those and getting the rewards! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brae B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brae B.") BB Brae B. KURU GURU Small-Business (50 or fewer emp.) 4/7/2021 "Stella - Five Stars" 5/5 What do you like best about Medallia Agent Connect? I am very competitive with myself. So I like the challenge of consistently doing everything I can to always reach 5 star average rating each month on my customer service. I don't really care much for drinks or lunch, but I LIVE for those gift card recommendations. Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? I guess it's not anything within Stella's control, as it's a mathematical algorithm, but it's frustrating that I can have a perfect score 5 stars, and then get ONE 4 star review, and it takes SEVEN (I've counted) more 5 star reviews to bring it up to the next .10 average. It's discouraging to see 30 5 star reviews, and 1 4 star review, and you're still sitting at 4.94 It feels disproportionate- regardless of the sound mathematics. Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? it's frustrating when customers rate their opinion of the product or company itself and not specifically MY customer service. You can't win with some of those customers if they didn't have a positive experience with the product, even if I went above and beyond. But I know not all of this is within Stella's power to change. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Lateesha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lateesha C.") LC Lateesha C. Project Coordinator - Systems Mid-Market (51-1000 emp.) 4/6/2021 "Improved our CSAT response rate and overall score. Great features. Great Support." 5/5 What do you like best about Medallia Agent Connect? Survey design - easy for our clients to provide feedback and easy for us to customize if needed. The support from the Stella Team cannot be beaten, they are very responsive and jump in to help at any chance they can get. They also do some great collaboration with businesses to help build their brand and have their customers interact with one another Review collected by and hosted on G2.com. What do you dislike about Medallia Agent Connect? We would like to have an upload ability added to their 1:1 feature to make it easier for us to move from our Google Sheet process to the Stella 1:1. Review collected by and hosted on G2.com. Recommendations to others considering Medallia Agent Connect: If you're looking for a quick, out-of-the-box solution for CSAT, QA, and 1:1 this is your best option. We were able to effectively integrate this with our CRM. Stella has little to no downtime and is really great at proactive communication of needed maintenance, new features, creating communities, you name it...they're doing it! Review collected by and hosted on G2.com. What problems is Medallia Agent Connect solving and how is that benefiting you? Our previous CSAT setup was clunky and the survey experience was mediocre. With Stella, we increase our CSAT response rate by 300% and the look of their survey design matches our brand with ease. We've been able to increase our usage of Stella's other features (1:1, QA) and those features are just as stellar as the CSAT setup. Can't wait to see what else Stella has to offer! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Medallia Agent Connect? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Medallia Agent Connect ](https://www.g2.com/products/medallia-agent-connect/discussions/new) ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Nicsa Avila • Last activity about 4 years ago Can I see other leaderboards from other companies? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) [ View all Discussions ](https://www.g2.com/products/medallia-agent-connect/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 17 months ### Average Discount 6% [ View More Pricing Information ](https://www.g2.com/products/medallia-agent-connect/pricing) Medallia Agent Connect Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_131a129b4d8a2f3979e75ebf215576a6/playvox-quality-management.png "Product Avatar Image") Playvox Quality Management 4.8/5(1,163) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5262ff93769d101bb9d1152c5e624139/maestroqa.png "Product Avatar Image") MaestroQA 4.8/5(325) [ Compare Now ](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b4de3f87b12321882f19b7a93f94109c/zendesk-contact-center.png "Product Avatar Image") Zendesk Contact Center 4.5/5(314) [ Compare Now ](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center) ##### ##### Medallia Agent Connect Features Quality Assurance Evaluation Calibration Reports Engagement Feedback Dashboards Training Performance Third-Party Integrations Compliance Feedback Management Tagging Segmentation Custom Reports and Dashboards [ View More Features ](https://www.g2.com/products/medallia-agent-connect/features) ##### Categories on G2 [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance) ##### Explore More [Top-rated data visualization software for self-service analytics](https://www.g2.com/discussions/top-rated-data-visualization-software-for-self-service-analytics)[Affordable QA software for call centers](https://www.g2.com/discussions/affordable-qa-software-for-call-centers-what-s-worked-for-you)[What payment analytics tools are most trusted by finance leaders based on user reviews?](https://www.g2.com/discussions/what-payment-analytics-tools-are-most-trusted-by-finance-leaders-based-on-user-reviews) [Which tools connect suspicious device fingerprints across global networks for real-time financial fraud prevention software?](https://www.g2.com/discussions/which-tools-connect-suspicious-device-fingerprints-across-global-networks-for-real-time-financial-fraud-prevention-software)[RFP Templates](https://www.g2.com/articles/rfp-template)[Pros and Cons Details](https://www.g2.com/products/medallia-agent-connect/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)