ManageEngine Endpoint Central MSP Pros and Cons

ManageEngine Endpoint Central MSP Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy deployment of Endpoint Central MSP, praising its simplicity and efficiency in managing multiple clients. (4 mentions)

Users appreciate the streamlined patch management that simplifies deployment and enhances endpoint security effectively. (3 mentions)

Users appreciate the patching efficiency of ManageEngine Endpoint Central MSP, simplifying updates and enhancing security effortlessly. (3 mentions)

Users appreciate the effortless patch management capabilities of ManageEngine Endpoint Central MSP, streamlining endpoint management tasks. (3 mentions)

Users appreciate the seamless software deployment capabilities, enabling efficient management of endpoints with an intuitive interface. (3 mentions)

Users find deployment ease with Endpoint Central MSP highly beneficial for efficient client management and vulnerability patching. (2 mentions)

Users value the ease of managing multiple devices with Endpoint Central MSP, enjoying its intuitive interface and reliable support. (2 mentions)

Users value the ease of use in Endpoint Central MSP, streamlining management tasks through a single intuitive interface. (2 mentions)

Users find the missing features in the cloud version limiting, especially in managing configurations for multiple customers. (2 mentions)

Users find the configuration difficulty frustrating as separate setups for each customer are time-consuming. (1 mentions)

Users report inaccurate information regarding vulnerabilities and compliance, causing confusion and difficulties in management. (1 mentions)

Users face limitations in customization that hinder the ability to tailor features to their organizational needs. (1 mentions)

Users suggest that for licenses over 500, an Account Manager would improve support for handling small queries. (1 mentions)

Users face limitations in customizing features, making it challenging to adapt the software to unique organizational requirements. (1 mentions)

Top Pros or Advantages of ManageEngine Endpoint Central MSP

1. Easy Deployment

Users value the easy deployment of Endpoint Central MSP, praising its simplicity and efficiency in managing multiple clients.

See 4 mentions

See Related User Reviews

Aneesh S.

Mid-Market (51-1000 emp.)

4.5/5

"One stop solution for Asset and Patch management"

What do you like about ManageEngine Endpoint Central MSP?

It is a bundled service where you can have the Asset and patch management together. Also you can have the ticketing system. Further, deploying patches

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Endpoint Central MSP"

What do you like about ManageEngine Endpoint Central MSP?

I've been using Endpoint Central MSP for only 3 months after inheriting a partial implementation. I've found it a good product that is constantly deve

2. Patching

Users appreciate the streamlined patch management that simplifies deployment and enhances endpoint security effectively.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A game changer for IT operations!!"

What do you like about ManageEngine Endpoint Central MSP?

1.It streamlines the management of endpoints from patching and software deployment to remote troubleshooting, all within a single intuitive interface.

Aneesh S.

Mid-Market (51-1000 emp.)

4.5/5

"One stop solution for Asset and Patch management"

What do you like about ManageEngine Endpoint Central MSP?

It is a bundled service where you can have the Asset and patch management together. Also you can have the ticketing system. Further, deploying patches

3. Patching Efficiency

Users appreciate the patching efficiency of ManageEngine Endpoint Central MSP, simplifying updates and enhancing security effortlessly.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A game changer for IT operations!!"

What do you like about ManageEngine Endpoint Central MSP?

1.It streamlines the management of endpoints from patching and software deployment to remote troubleshooting, all within a single intuitive interface.

Aneesh S.

Mid-Market (51-1000 emp.)

4.5/5

"One stop solution for Asset and Patch management"

What do you like about ManageEngine Endpoint Central MSP?

It is a bundled service where you can have the Asset and patch management together. Also you can have the ticketing system. Further, deploying patches

4. Patch Management

Users appreciate the effortless patch management capabilities of ManageEngine Endpoint Central MSP, streamlining endpoint management tasks.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A game changer for IT operations!!"

What do you like about ManageEngine Endpoint Central MSP?

1.It streamlines the management of endpoints from patching and software deployment to remote troubleshooting, all within a single intuitive interface.

Aneesh S.

Mid-Market (51-1000 emp.)

4.5/5

"One stop solution for Asset and Patch management"

What do you like about ManageEngine Endpoint Central MSP?

It is a bundled service where you can have the Asset and patch management together. Also you can have the ticketing system. Further, deploying patches

5. Software Deployment

Users appreciate the seamless software deployment capabilities, enabling efficient management of endpoints with an intuitive interface.

See 3 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A game changer for IT operations!!"

What do you like about ManageEngine Endpoint Central MSP?

1.It streamlines the management of endpoints from patching and software deployment to remote troubleshooting, all within a single intuitive interface.

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Endpoint Central MSP"

What do you like about ManageEngine Endpoint Central MSP?

I've been using Endpoint Central MSP for only 3 months after inheriting a partial implementation. I've found it a good product that is constantly deve

6. Deployment Ease

Users find deployment ease with Endpoint Central MSP highly beneficial for efficient client management and vulnerability patching.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Reliable and Feature-Rich Endpoint Management"

What do you like about ManageEngine Endpoint Central MSP?

The ease of deployment and the broad feature set make Endpoint Central MSP a powerful tool for managing multiple clients efficiently.

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Endpoint central for patching all your vulnerabilities"

What do you like about ManageEngine Endpoint Central MSP?

Effortless deployments to patch your vulnerabilities on server/endpoints

7. Device Management

Users value the ease of managing multiple devices with Endpoint Central MSP, enjoying its intuitive interface and reliable support.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Endpoint Central MSP"

What do you like about ManageEngine Endpoint Central MSP?

I've been using Endpoint Central MSP for only 3 months after inheriting a partial implementation. I've found it a good product that is constantly deve

Shanggeran M.

Mid-Market (51-1000 emp.)

5.0/5

"It offers a wide range of features."

What do you like about ManageEngine Endpoint Central MSP?

Suitable for managing a large number of devices, whether they are mobile or desktop.

8. Ease of Use

Users value the ease of use in Endpoint Central MSP, streamlining management tasks through a single intuitive interface.

See 2 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"A game changer for IT operations!!"

What do you like about ManageEngine Endpoint Central MSP?

1.It streamlines the management of endpoints from patching and software deployment to remote troubleshooting, all within a single intuitive interface.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Reliable and Feature-Rich Endpoint Management"

What do you like about ManageEngine Endpoint Central MSP?

The ease of deployment and the broad feature set make Endpoint Central MSP a powerful tool for managing multiple clients efficiently.

Top Cons or Disadvantages of ManageEngine Endpoint Central MSP

1. Missing Features

Users find the missing features in the cloud version limiting, especially in managing configurations for multiple customers.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Endpoint Central MSP"

What do you dislike about ManageEngine Endpoint Central MSP?

As an MSP product i would expect to be able to make configurations and patch schedules for all customers which currently isn't possible. Having to con

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Reliable and Feature-Rich Endpoint Management"

What do you dislike about ManageEngine Endpoint Central MSP?

The cloud versions still lack a few features compared to the on-prem version, but improvements are continuously being made.

2. Configuration Difficulty

Users find the configuration difficulty frustrating as separate setups for each customer are time-consuming.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Endpoint Central MSP"

What do you dislike about ManageEngine Endpoint Central MSP?

As an MSP product i would expect to be able to make configurations and patch schedules for all customers which currently isn't possible. Having to con

3. Inaccurate Information

Users report inaccurate information regarding vulnerabilities and compliance, causing confusion and difficulties in management.

See 1 mentions

See Related User Reviews

RAJESH S.

Enterprise (> 1000 emp.)

5.0/5

"ManageEngine Endpoint Central Reviews & Product Details"

What do you dislike about ManageEngine Endpoint Central MSP?

Some scripting and Shutdown notification is not availble where you can take action in any case if you do DR drill activity with your servers. So hecti

4. Lack of Customization

Users face limitations in customization that hinder the ability to tailor features to their organizational needs.

See 1 mentions

See Related User Reviews

Shanggeran M.

Mid-Market (51-1000 emp.)

5.0/5

"It offers a wide range of features."

What do you dislike about ManageEngine Endpoint Central MSP?

There are limitations in customizing certain features to fit specific organizational needs.

5. Licensing Issues

Users suggest that for licenses over 500, an Account Manager would improve support for handling small queries.

See 1 mentions

See Related User Reviews

Aneesh S.

Mid-Market (51-1000 emp.)

4.5/5

"One stop solution for Asset and Patch management"

What do you dislike about ManageEngine Endpoint Central MSP?

There is nothing which I disliked however, for any license more than 500 there should be some Account Manager assigned rather than contacting support

6. Limitations

Users face limitations in customizing features, making it challenging to adapt the software to unique organizational requirements.

See 1 mentions

See Related User Reviews

Shanggeran M.

Mid-Market (51-1000 emp.)

5.0/5

"It offers a wide range of features."

What do you dislike about ManageEngine Endpoint Central MSP?

There are limitations in customizing certain features to fit specific organizational needs.

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John R.

IT Systems Manager

Mid-Market (51-1000 emp.)

8/9/2022

"Desktop Central Review"

4/5

What do you like best about ManageEngine Endpoint Central MSP?

AD Sync and auto agent deployment works well. I appreciated how easy it was to build a configuration package to push out to workstation/end users. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

I do not like the fact that Service Desk/Desktop Central/Asset Mgt/AD Audit+ and other applications are pieced out. It would be convenient to have all services under one package. Review collected by and hosted on G2.com.

Jamie L.

Small Business MSP

Small-Business (50 or fewer emp.)

11/13/2021

"Effective solution for MSP's"

4/5

What do you like best about ManageEngine Endpoint Central MSP?

Manage engine desktop central for MSP provides a powerful RMM system that's scalable. You can manage multiple clients and endpoints for each client. The software is self-hosted and installed on a local or cloud-based hosting system like Azure, Amazon, or Google Cloud. The licensing of the software includes the ability to manage up to 25 endpoints for free, so it's cost-effective if you're a new business. The installation is simple, and there's plenty of documentation to help. There's plenty of community configuration templates and scripts that you can use. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

I don't particularly like that it requires you to install it on your system. It's not a cloud-based product though you can install it on cloud servers. I found over time that if you do not change the default ports, you can open your cloud server to various attacks. Configuring the certificates for SSL was cumbersome as there is no integration with SSL providers and requires you to install and update your SSL certificates automatically. The notification system that includes email wasn't the easiest to set up, and it was challenging to set and keep working. I use Microsoft 365 for cloud email, and it was difficult to setup and use with our online exchange server. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central MSP solving and how is that benefiting you?

Finding cost-effective remote management and monitoring products can be difficult for MSPs when you're starting. Most companies have contracts and minimum purchasing requirements. Desktop Central MSP is great to start. It does get pretty expensive to expand past 25 endpoints. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

10/17/2020

"Feature-rich product with a diverse set of systems management capabilities"

3/5

What do you like best about ManageEngine Endpoint Central MSP?

The System Health reports related to patching are especially helpful and provide a good high-level overview of patch health and installation throughout the organization.

The self-service portal is nice as it allows end users to install approved software on the fly without IT intervention or local admin rights.

Our service desk also uses several of the remote management features regularly (remote command line, remote desktop / assistance, file transfer. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

For patch management, ManageEngine uses its own scheme for numbering patches. With some reliance upon this, it is a bit more cumbersome to translate patch numbers from CVEs to MS KB bulletin IDs to ManageEngine patch numbers for reporting purposes. It is possible to search for patches by MS KB number, but the system is better at finding them by ManageEngine patch number.

A second item we find a bit frustrating is that it can be a bit difficult to keep third party patches updated in the self-service portal. For example, if you publish [application] version 1.3.5 to the portal, and then version 1.4.2 is released, there's not an easy way to have the system automatically replace the older version of the software with the newer version in the portal. It would help to reduce administrative overhead if this could be automated somehow. This is especially applicable to one-off programs that remote users without local admin privileges may require on the fly (for example teleconferencing applications and plug-ins).

Finally, we like to use the product as a central repository for inventory, however it does not have the capacity to inventory anything other than computer systems that have the agent software installed. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Endpoint Central MSP:

The toolset is very comprehensive and may have features that overlap those of other products in your environment. Consider your use case and plan accordingly. Before deploying to production environments, consider a free trial if offered by the vendor to ensure that the product will perform according to your business needs. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central MSP solving and how is that benefiting you?

This application solves the problem of patching third-party (non-Microsoft) applications which cannot be patched using Windows native tools (such as WSUS and SCCM without add-ons). This product also acts as our primary tool for remote desktop support, as we have a highly geographically disbursed client base. Review collected by and hosted on G2.com.

Verified User in Renewables & Environment

Mid-Market (51-1000 emp.)

10/21/2019

"Great tool to manage devices"

5/5

What do you like best about ManageEngine Endpoint Central MSP?

This product eases the management of all devices in the company, PCs, laptops and mobiles. Remote access is a great feature even when users are outside corporate network. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

It is not easy to deploy some software as automatic installation. Review collected by and hosted on G2.com.

michelle s.

senior it support specialist

Mid-Market (51-1000 emp.)

10/26/2018

"a lot of helpful features, some basic capabilities missing"

3.5/5

What do you like best about ManageEngine Endpoint Central MSP?

agent reporting into the server works great when it works, status of machine is (mostly) accurate. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

does not give reliable feedback on status of software deployments, no way to customize home screen/dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering ManageEngine Endpoint Central MSP:

setup an internal evaluation first to confirm the product would work for you organization. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central MSP solving and how is that benefiting you?

ability to closely manage endpoints, including updates, inventory, patching etc. Review collected by and hosted on G2.com.