Lumoa Features

Calculates net promoter score (NPS) using customer feedback data.

Calculates customer satisfaction (CSAT) score using customer feedback data.

Calculates customer effort score (CES) using customer feedback data.

Provides gamification tools to incentivize employees to leverage customer feedback insights.

Provides insight concerning engagement with various stakeholders in regards to customer feedback and experience.

Allow users to create surveys and repond to customer feedback in a variety of languages.

Allows users to deploy surveys and intake feedback data for multiple brands.

Vendor provides industry- or role-specific experience management solutions.

Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. This feature was mentioned in 11 Lumoa reviews.

Allow user to add custom functions to Analysis capabilities This feature was mentioned in 11 Lumoa reviews.

User created models can be used as features/pre-built in other models 11 reviewers of Lumoa have provided feedback on this feature.

Based on 17 Lumoa reviews. Tag content to organize and assign to specific departments or categories

Based on 18 Lumoa reviews. Break down a population of users by demographics, sequence actions, time, and able to build custom segments.

Allows users to easily build customized reports and dashboards. This feature was mentioned in 21 Lumoa reviews.

Based on 18 Lumoa reviews. Identifies key phrases, themes, and patterns within a given text

Based on 20 Lumoa reviews. Outputs the sentiment (positive or negative) of a given text

Measures and reports on NPS, CSAT, or other metrics over time 19 reviewers of Lumoa have provided feedback on this feature.

Analyzes feedback from online reviews This feature was mentioned in 16 Lumoa reviews.

Analyzes feedback from surveys through built-in survey features or integrations with survey tools This feature was mentioned in 19 Lumoa reviews.

Based on 17 Lumoa reviews. Analyzes customer feedback from social media

Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat This feature was mentioned in 17 Lumoa reviews.

Based on 12 Lumoa reviews. Provides the ability to import data from a variety of sources and in multiple data formats.

As reported in 11 Lumoa reviews. Consistently maintains, updates, and tests data sources to ensure quality.

Based on 11 Lumoa reviews. Allows users to analyze data easily without the need to code.

Ensures privacy and security of customer data. 11 reviewers of Lumoa have provided feedback on this feature.

As reported in 13 Lumoa reviews. Visualizes text data through charts and graphs.

Automates back-end technical manual processes. 13 reviewers of Lumoa have provided feedback on this feature.

Identifies entities such as organization, person name, location, etc This feature was mentioned in 10 Lumoa reviews.

Extracts keyphrases to determine patterns and themes within text. 11 reviewers of Lumoa have provided feedback on this feature.

As reported in 11 Lumoa reviews. Automatically identifies and organizes text based on topic or subject matter.

As reported in 12 Lumoa reviews. Utilizes sentiment analysis to capture user feedback.

Identifies the language in which text was written in. 13 reviewers of Lumoa have provided feedback on this feature.

Based on 11 Lumoa reviews. Provides the ability to identify syntax and parts of speech.

Allows users to generate text based on a text prompt. This feature was mentioned in 11 Lumoa reviews.

Based on 12 Lumoa reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

As reported in 18 Lumoa reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting