--- title: LoyaltyLion Reviews meta_title: 'LoyaltyLion Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 620 reviews by the users' company size, role or industry to find out how LoyaltyLion works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 620 scale: '5' date_modified: '2026-09-02' parent_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # LoyaltyLion Reviews **Vendor:** LoyaltyLion **Category:** [Loyalty Management Software](https://www.g2.com/categories/loyalty-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 620 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About LoyaltyLion LoyaltyLion is a customer loyalty platform specifically designed to assist ecommerce brands in creating and managing rewards programs. The platform is tailored for direct-to-consumer brands, particularly those in the apparel, beauty, health and wellness, and consumer goods sectors, operating on platforms such as Shopify, Shopify Plus, and Shopify POS. By leveraging LoyaltyLion, brands can enhance customer engagement through VIP tiers and referral programs, ultimately increasing repeat purchase rates, reducing reliance on discounts, and boosting customer lifetime value. The platform allows customers to earn points through a variety of activities, including purchases, product reviews, referrals, social media interactions, and even personalized actions. These points can be redeemed for various rewards, such as vouchers, gift cards, free products, shipping options and custom rewards. Unlike traditional loyalty programs that often rely on pop-up widgets, LoyaltyLion provides a seamless and fully embedded experience within the online store. Customers can view their points balance directly on product pages and redeem rewards at checkout, creating a more integrated shopping experience. Key features of LoyaltyLion include customizable points and earning rules, which can be configured out-of-the-box or through custom API-triggered actions. The platform supports multi-level VIP tiers, each offering exclusive perks such as automatic free shipping, percentage discounts, and early access to sales or product launches. Additionally, the referral system includes shareable links with built-in fraud protection, enabling brands to manage their loyalty programs securely and effectively. LoyaltyLion also provides valuable insights through its customer lifetime value (CLV) analytics and segmentation tools. Real-time dashboards track loyalty-attributed revenue and repeat purchase rates, while automated customer segments help brands target their marketing efforts more effectively. The platform supports multichannel loyalty, allowing customers to earn and redeem points both online and in physical store locations through Shopify POS integration. Furthermore, LoyaltyLion integrates with over 50 tools, including email marketing platforms, helpdesk solutions, and workflow automation tools, enabling brands to create comprehensive loyalty strategies. With advanced AI functionality, LoyaltyLion enhances the effectiveness of loyalty campaigns by offering recommendations on promotion timing, reward combinations, and campaign segmentation. The AI features also facilitate quicker translations of loyalty programs into over 130 languages, ensuring that brands can maintain their unique tone of voice across diverse markets. Recognized as the leading product for mid-market brands in the Loyalty Management Software category on G2 from 2024 to 2026, LoyaltyLion has established itself as a trusted partner for over 12 years, collaborating with more than 10,000 ecommerce brands to drive customer loyalty and engagement. ## LoyaltyLion Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **exceptional customer support** from LoyaltyLion, noting the helpfulness and strategic guidance from account managers. (156 reviews) - Users commend the **ease of setup** with LoyaltyLion, highlighting remarkable onboarding support and smooth transitions. (134 reviews) - Users appreciate the **ease of launching loyalty programs** with LoyaltyLion, benefiting from great support and customization options. (83 reviews) - Users find the **easy setup** of LoyaltyLion incredibly beneficial, enabling smooth integration and quick resolution of any issues. (79 reviews) - Users praise the **easy integrations** offered by LoyaltyLion, making their experience with other platforms smooth and efficient. (75 reviews) - Rewards System (72 reviews) - Users commend the **phenomenal onboarding support** from LoyaltyLion, making the setup process smooth and effective. (69 reviews) - Setup Ease (51 reviews) - Features (49 reviews) - Helpful (47 reviews) **What users dislike:** - Users desire more **customization options** in LoyaltyLion, finding existing settings complicated for their streamlined teams. (37 reviews) - Users feel a strong **lack of customization** options, limiting their ability to tailor rewards and assets effectively. (34 reviews) - Users express frustration with **poor support** , noting delays in response times and limited real-time assistance options. (20 reviews) - Users note **limited functionality** in design scope and feature visibility, affecting customization and testing processes. (19 reviews) - Users face significant **integration issues** with LoyaltyLion, affecting functionality and customization capabilities across platforms. (16 reviews) - Users find the **rewards system ineffective** , as it lacks engagement and customization options, impacting overall satisfaction. (16 reviews) - Setup Difficulties (16 reviews) - Lack of Integrations (15 reviews) - Difficult Setup (13 reviews) - Onboarding Issues (12 reviews) ## LoyaltyLion Reviews ### 1. Great Platform and Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Christian H. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** February 23, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** We've been using Loyalty Lion for ~4 years. The platform is very easy to use and understand. Our account manager (Vicky) has helped push us forward and we've launched new funtions within our program. We look forward to continued partnership with the friendly and helpful Loyalty Lion team! **What do you dislike about LoyaltyLion?** I would like to see Loyalty Lion collaborate more for seamless/fully functional integrations with Gorgias. Right now, it's a simple display widget and cannot be accessed through Gorgias without going through Shopify. This needs to link to each customer's rewards URL in Loyalty Lion to reduce steps getting to the information. **What problems is LoyaltyLion solving and how is that benefiting you?** A self sufficient rewards platform for our customers. ### 2. So far so good **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff H. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 16, 2024 **What do you like best about LoyaltyLion?** The onboarding process is very detailed and the Loyalty Lion team led by Freya was very responsive during set-up **What do you dislike about LoyaltyLion?** Nothing to dislike yet. We have just launched and our customers are just now being notified of the program. **What problems is LoyaltyLion solving and how is that benefiting you?** We are hoping LoyaltyLion leads to better customer engagement and ultimately an increase in LTV. **Official Response from Fiona Thompson:** > Thank you for your kind words about our onboarding process and the responsiveness of our team, especially Freya. We're excited to support you as you launch the program and notify your customers. Here's to better customer engagement and increased LTV with LoyaltyLion! ### 3. Great Help Resources! **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy L. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 04, 2024 **What do you like best about LoyaltyLion?** Sathiya was super helpful with helping me reset our tiers and with connecting us with someone who was able to set up a call and giv us more info. Abi was also helpful with instructing me how to set up a "visit" rule! **What do you dislike about LoyaltyLion?** In the beginning, I was onky emailig with Abi and it was difficult to schedule a call with someone to give us more face to face help, but Sathiya entered the chain and we were able to get a call set up with Adam. From then on, all communication and progress was a lot more managable. **What problems is LoyaltyLion solving and how is that benefiting you?** We are still in the early stages of the program, but so far since resetting our tiers, the platform has allowed us to identify VIP customers and see our baseline standing with our loyal buyers. **Official Response from Fiona Thompson:** > Thank you for sharing your positive experience with Sathiya and Abi! We're glad to hear that they were able to assist you with resetting your tiers and providing helpful instructions. We apologize for any initial difficulty in scheduling a call, but we're pleased to hear that Sathiya was able to facilitate a productive conversation with Adam. We're excited to see how LoyaltyLion continues to benefit your business as you progress with the program. ### 4. One stop shop for loyalty and boosting LTV **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 06, 2024 **What do you like best about LoyaltyLion?** It's very intuative, easy to use and our account support has been fantastic. **What do you dislike about LoyaltyLion?** The ability to update tiers manually would be great. **What problems is LoyaltyLion solving and how is that benefiting you?** It's allowed us to launch a loyalty programme at scale and at pace. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is effectively managing your entire loyalty program. We aim to provide a solution that simplifies loyalty program management and brings value to our users. Thank you for sharing your experience. ### 5. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 22, 2024 **What do you like best about LoyaltyLion?** We've been shopping around for a suitable loyalty program for quite some time. While many programs offer great interfaces and great design options loyalty lion really convinced us with outstanding service right from the get-go. Response time was super quick, design options were as good as anywhere else, and the features are great. The onboarding was smooth and very supportive. We've received every help and support we needed, and the turnaround time was very quick. We are very happy having chosen loyalty lion as our partner. **What do you dislike about LoyaltyLion?** Nothing that we have discovered at this point. **What problems is LoyaltyLion solving and how is that benefiting you?** We're a young company that wants to offer a shopping experience that is different from our competitiors. We noticed none of them offered a reward program, so we saw an opportunity to distinguish ourselves from the rest. **Official Response from Fiona Thompson:** > We're thrilled to hear that you've had such a positive experience with our customer service and onboarding process. Thank you for choosing LoyaltyLion as your loyalty program partner! ### 6. Great help from Duraan **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 12, 2024 **What do you like best about LoyaltyLion?** I had an issue with multi stores that Duraan helped solve **What do you dislike about LoyaltyLion?** We got there eventually, with 62 emails to help uncover the problem! **What problems is LoyaltyLion solving and how is that benefiting you?** it is helping us to retain customers **Official Response from Fiona Thompson:** > We're glad to hear that Duraan was able to help you solve the issue with multi stores. We appreciate your patience and we're pleased to hear that LoyaltyLion is helping you retain customers. ### 7. Loyalty Lion Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 17, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** It has the features I need and isn't hard to navigate. **What do you dislike about LoyaltyLion?** The email templates aren't the best and it is lacking a few geatures i'd like to have. **What problems is LoyaltyLion solving and how is that benefiting you?** It is helping us track how customers are interacting with our site. **Official Response from Fiona Thompson:** > Thank you for sharing how LoyaltyLion is benefiting your business by helping you track customer interactions. We're committed to providing valuable solutions for our customers. ### 8. Great service and helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2024 **What do you like best about LoyaltyLion?** There were a few things we wanted specifically for the aesthetic of our Loyalty programme page, nothing was too much trouble for Loyalty Lion and they were extremely accomodating! **What do you dislike about LoyaltyLion?** Loyalty Lion is a great service, the only improvement I could recommend would be a more in depth interface for managing your account yourself. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion is giving our customers a platform to be able to feel valued as a customer, helping our customer retention and brand image. **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion is helping to enhance your customer retention and brand image. Thank you for sharing your experience with us! ### 9. Amazing Loyalty Partner! **Rating:** 5.0/5.0 stars **Reviewed by:** Christine W. | Lifecycle Marketing Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 28, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** Our rep Vicky has been wonderful to work with! We have had a few program revisions and she has been extremely knowledgeable and helpful with the process and working to get our loyalty program just right for our brand. **What do you dislike about LoyaltyLion?** I wish I could schedule double point days instead of having to manual switch the point values **What problems is LoyaltyLion solving and how is that benefiting you?** We can now easily identify and reward our VIP customers with various perks and points. LoyaltyLion is also helping us to test ways to improve our customer's LTV **Official Response from Fiona Thompson:** > Thank you for sharing your experience and how LoyaltyLion has helped you identify and reward VIP customers. We appreciate your feedback about scheduling double point days and will take this into account as we continue to enhance our platform. ### 10. East to use and great support team **Rating:** 4.5/5.0 stars **Reviewed by:** Christian F. | owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2024 **What do you like best about LoyaltyLion?** It has many features and since I've been using LL fior years, I can see the constant development improvements. **What do you dislike about LoyaltyLion?** Time zone availablity can be chalenging although the team is very responsive. **What problems is LoyaltyLion solving and how is that benefiting you?** providing points and rewards **Official Response from Fiona Thompson:** > We're glad to hear that you find LoyaltyLion easy to use and that you appreciate our support team. We're constantly working on improving our features to provide the best experience for our users. ### 11. Easy to set up and helpful support. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 04, 2024 **What do you like best about LoyaltyLion?** The ease of use of the Loyaty Lion app and ability to set up rewards and teirs in the way we wanted made the sign up process straight forward. The support team that assited were able to get our programmed launched quickly. **What do you dislike about LoyaltyLion?** Some more detailed reporting analytics would be great. Knowing what balance of redeemed rewards that are yet to be used would be very helpful. **What problems is LoyaltyLion solving and how is that benefiting you?** We have moved froma clunky hard to use rewards program that was irritating for customers. Moving to Loyalty Lion has changed the process for our staff in store and our customers. The rewards program is much more user friendly. **Official Response from Fiona Thompson:** > We're glad to hear that you found the setup process easy and that our support team was helpful. We appreciate your feedback about the reporting analytics, and we'll take it into consideration for future improvements. ### 12. Great Loyalty Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 30, 2024 **What do you like best about LoyaltyLion?** Easy to use & great analytics. Always had a fabulous CSM! **What do you dislike about LoyaltyLion?** Not sure if this LoyaltyLion or us, but since we are headless some setups are harder to acheive and need dev work. **What problems is LoyaltyLion solving and how is that benefiting you?** Manages our loyalty, rewards, and refer-a-friend program, which increases LTV of our customers. **Official Response from Fiona Thompson:** > We're glad to hear that you find LoyaltyLion easy to use and appreciate the great analytics. We're also happy to hear that you've had a fabulous Customer Success Manager. Thank you for sharing your feedback! ### 13. Outstanding App and people care for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 29, 2024 **What do you like best about LoyaltyLion?** The App is fast, easy to use and on top of that the support team, they were available to help you. i have very satsified wih the hands they gave for us with Shoify integrations. i higly recommend this App **What do you dislike about LoyaltyLion?** the only missing stuff i would suggest is to have logs to check if anything is not working. its not mandotary as long as there is a friendly support team. just a recommendation for future **What problems is LoyaltyLion solving and how is that benefiting you?** The Store front styles and backend integration with Shopify **Official Response from Fiona Thompson:** > We're happy to hear that you had a positive experience with our app and support team. Thank you for recommending us! Your suggestion about having logs to check for any issues is smart. ### 14. Great Merchant Support from Loyalty Lion **Rating:** 5.0/5.0 stars **Reviewed by:** Amy S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 18, 2024 **What do you like best about LoyaltyLion?** I am a CX Rep, and I reached out to Loyalty Lion's Chatbot on behalf of a customer who had some questions and concerns regarding her rewards account. As a navigated through her account trying to look for details, unfortunately, I needed more help, and Sathiya replied back to me. Her answers were very clear, easy to understand, and professional, so that I was comfortable enough to forward her answer directly to my customer. If at all possible, she would be my go-to contact whenever I have questions for Loyalty Lion! She's the best! 10 stars! **What do you dislike about LoyaltyLion?** I haven't come across any yet! But I'm sure if I do, their Merchant Support will be more than helpful for me. **What problems is LoyaltyLion solving and how is that benefiting you?** Our current issue is stacking rewards discounts, and trying to see if that's the best option for our customers. **Official Response from Fiona Thompson:** > We're so happy to hear that Sathiya was on hand to help you and that his responses were quick and clear! He'll be more than happy to help you if and when you have any other questions. Thank you for choosing LoyaltyLion! ### 15. Great for customer redemption and loyalty **Rating:** 4.5/5.0 stars **Reviewed by:** George P. | Head of Product, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about LoyaltyLion?** The support team are great, always super responsive and helpful. The ease of use of points to be redeemed at checkout is great. The dashboard and analytics are also super clear and very easy to navigate. **What do you dislike about LoyaltyLion?** It would be helpful to have a bit more funcationality with the points redemption as a percentage of the customers order. However this is a minor point. **What problems is LoyaltyLion solving and how is that benefiting you?** It solves both our loyatly scheme and refferals programme which previously we had separate platforms for. **Official Response from Fiona Thompson:** > We're thrilled to hear that you find our support team super responsive and helpful, and that you find the points redemption at checkout easy to use. We appreciate your feedback about the functionality of points redemption and will definitely take it into consideration for future improvements. ### 16. Love LoyaltyLion! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 29, 2024 **What do you like best about LoyaltyLion?** The benchmarks are phenomenal and the customer support is timely and SO helpful! It's easy to set up new ways for our customers to earn loyalty points, and to drive to a lot of different calls to action. **What do you dislike about LoyaltyLion?** I dislike the overall ability to see metrics and how things are going. I'd like a better designed dashboard. **What problems is LoyaltyLion solving and how is that benefiting you?** Getting new customers has been easy, but getting them to come back and make a second purchase is where we experienced issues this year. LoyaltyLion is allowing us to have another touchpoint to convert new customers to a second and third purchase. We've moved almost 40% of all new customers into our loyalty program after their first purchase. **Official Response from Fiona Thompson:** > We're delighted that you find our benchmarks phenomenal and our customer support timely and helpful. We hear your feedback about the dashboard and will strive to improve the visibility of metrics for a more comprehensive view. ### 17. Great Loyalty Program Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 12, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** What attracts me to LoyaltyLion the most is the fact that it enables users to devise personalized loyalty programs and give out rewards to their customers. LoyaltyLion has an easy-to-use interface and gamifies one’s customer interactions with incentives like points and referrals, thus fostering customer loyalty and making it easy for businesses to retain their customers. **What do you dislike about LoyaltyLion?** Setting the software up and configuring it to your website takes quite the learning curve, although it’s also very powerful (with some overkill in terms of features), so not recommended for beginners. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion helps a lot with customer retention, repeating purchases and brand awareness. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're thrilled that you find our platform easy to use and effective in fostering customer loyalty. We appreciate your input on the setup process and will continue to work on making it more user-friendly. ### 18. Great experience end to end! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 03, 2024 **What do you like best about LoyaltyLion?** The access to support at Loyalty Lion is great. Hannah, in particular, will always reply and resolve my issue promptly and with ease. The software works well across all markets, unlike some competitors only working in specific regions. It doesn't require much upkeep for busy marketers, so you can be involved with the optimisation as much or as little as you want to be. **What do you dislike about LoyaltyLion?** Not many! The only improvement I'd suggest would be if LL customer data could be edited directly within Shopify, rather than in LL itself. If this were possible it would be an absolute gamechanger for our CS team. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion is helping us to harness more of a community feel with our customers, as well as increase retention. **Official Response from Fiona Thompson:** > We're thrilled to hear that you've had a great experience with our support team, especially with Hannah. We appreciate your feedback about editing customer data and will definitely take it into consideration for future improvements. ### 19. Increased AOV & # of Orders!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi M. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 22, 2024 **What do you like best about LoyaltyLion?** We love that LoyaltyLion is so helpful and willing to work to make the program work for your business. It has helped us increase our AOV, return rate, # of orders, and more. It helps us out a lot that the codes automatically can't be combined with other deals because that hurts us in the end! They are quick and helpful via customer service and always keep in touch with new ideas or just making sure you're enjoying the program. Would definitely recommend LoyaltyLion! **What do you dislike about LoyaltyLion?** It is a little pricey, but when you look at what you get back, it makes it worth it. **What problems is LoyaltyLion solving and how is that benefiting you?** It is helping us reward our customers for their shopping which we didn't have before! **Official Response from Fiona Thompson:** > Fantastic to hear that you're seeing such positive movement in your metrics! Long may it continue. Thanks for taking the time to share your feedback ### 20. Great and easy app **Rating:** 4.5/5.0 stars **Reviewed by:** Tomas P. | Ecom manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 04, 2024 **What do you like best about LoyaltyLion?** Easy to use app, great support/onboarding service **What do you dislike about LoyaltyLion?** The emails within LL are not easy to adjust, and if you use an external CMS there is no signal or trigger send for expiring loyalty points. **What problems is LoyaltyLion solving and how is that benefiting you?** We didnt had any problems, but we were migrating from a custom build loyalty system. LL is much easier to use and migrating went succesful **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion has made loyalty management easier for you compared to your previous custom build system. We're happy to have been able to support a successful migration for your business. ### 21. n/a **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 25, 2024 **What do you like best about LoyaltyLion?** The dashboard is improving all the time and makes it easy for me to track the effectiveness of the program. MyCSM is so responsive and helpful, always working with me to improve existing efforts and recommending new tests. **What do you dislike about LoyaltyLion?** The platform is a little hard to navigate initially but help documents generally have answers. I wish I didn't have to log into the sandbox account and then switch to the main account. It would also be nice to have differnt reward options for birthdays (e.g., 2x points just that day or month). **What problems is LoyaltyLion solving and how is that benefiting you?** We want to create engaged customers who want to keep making purchases from Moon Juice and see the value of doing so. Our Membership program helps them get more value for each purchase. **Official Response from Fiona Thompson:** > We appreciate your feedback on the dashboard and your Customer Success Manager. We understand the initial navigation difficulties and are dedicated to making the platform more user-friendly. Your input on different reward options for birthdays will be taken into account as we continue to enhance our program. ### 22. One of the best loyalty platforms out there **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis M. | E-Commerce manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 13, 2024 **What do you like best about LoyaltyLion?** It's very easy to add new benefits and and update the program to customize it to your brand. Our support team has always been so helpful and ready with ideas on how to improve the program! **What do you dislike about LoyaltyLion?** It does take time to establish a good loyalty program and make it worth the pricing, as it is expensive. **What problems is LoyaltyLion solving and how is that benefiting you?** Increasing LTV from our customers **Official Response from Fiona Thompson:** > We're thrilled to hear that you find LoyaltyLion easy to customize and that our support team has been helpful. We understand that establishing a good loyalty program can take time, and we're constantly working to provide the best value for our pricing. Thank you for sharing your feedback! ### 23. Great Loyalty Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 14, 2023 **What do you like best about LoyaltyLion?** We've been using Loyalty Lion for about 6 months so far. The onboarding rep was very helpful throughout the implementation process and helped us decide how to structure our program. They have a lot of integrations available which makes it easy to set up actions, rewards, and reminders for our customers. The team has been very easy to work with and is quick to respond to questions from our team. They continue to roll out new features and improve their product as well. **What do you dislike about LoyaltyLion?** There are a few features that I wish we had such as the ability to schedule promotions such as double point days in advance instead of manually turning on and off. As well as the ability to integrate with multiple Attentive accounts since we have separate ones for each country. **What problems is LoyaltyLion solving and how is that benefiting you?** We are using Loyalty Lion to improve customer retention on our shopify site so we don't lose them to other brands or to a 3rd party sales channel. **Official Response from Fiona Thompson:** > Thank you so much for your positive feedback - great to hear you've had an easy and successful first six months with us. Thanks also for the feedback on double points days and Attentive - we'll pass that on to our Product team! Good luck with your program going forwards. ### 24. Golden standard of loyalty apps for Shopify **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 28, 2024 **What do you like best about LoyaltyLion?** I've been using Loyalty Lion for my Shopify store, and I must say, it has been a game-changer for my business. The app is incredibly easy to set up and customize, allowing me to create a loyalty program that perfectly aligns with my brand and customer preferences. With Loyalty Lion, I've seen a significant increase in customer engagement, repeat purchases, and overall satisfaction, proving that this app is an invaluable asset for any Shopify store looking to foster long-term customer relationships. **What do you dislike about LoyaltyLion?** for a long time their reporting, but that now improved **What problems is LoyaltyLion solving and how is that benefiting you?** We needed a way to motivate our customers to return to our store regularly. **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion has been a game-changer for your business! Our goal is to provide an easy and customizable loyalty program that aligns with your brand and customer preferences. We're glad to hear that you've seen a significant increase in customer engagement, repeat purchases, and overall satisfaction. ### 25. Great loyalty program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2024 **What do you like best about LoyaltyLion?** This is definitely one of the best loyalty programs out there. Loyalty Lion has definitely thought through everything to attract new customers to sign up for it, as well as make the experience seamless. The support team has also been helpful and responsive. **What do you dislike about LoyaltyLion?** I thought the implementation was more complicated than it should be. **What problems is LoyaltyLion solving and how is that benefiting you?** We want to increase our customer retention and LTV. We've only had the program for 2 months so the impact is not quite known yet. But we can see that people are signing up and using it, so we expect there to be a considerable benefit **Official Response from Fiona Thompson:** > We're glad to hear that you're finding value in our loyalty program and that our support team has been helpful. We apologize for any difficulties you experienced during the implementation process. Your feedback is important to us, and we'll work to streamline the implementation and improve the overall experience for our users. ### 26. Always attentive and reactive support from our customer success manager Hannah **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** February 01, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** Loyalty Lion are really proactive about putting forward new ideas and goals to help drive us forward as a brand. They're always fast to respond and no question is too small! **What do you dislike about LoyaltyLion?** Inability to schedule limited time promotions **What problems is LoyaltyLion solving and how is that benefiting you?** Optimising our points structure, working towards a smoother customer journey and increasing visibility on our site. All of these will come together to create a smooth-running and effective programme. ### 27. Great platform with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 18, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** The platform is easy to use and the team is incredibly supportive. We are seeing great results and are very happy with our choice. **What do you dislike about LoyaltyLion?** I wish I could configure rewards titles and more easily style on-site alerts **What problems is LoyaltyLion solving and how is that benefiting you?** Customers have been asking for this--too soon to measure impact on LTV and repeat rate, which are our OKR **Official Response from Fiona Thompson:** > We're thrilled to hear that you find our platform easy to use and that our team has been incredibly supportive. We're constantly working to improve our features, and we appreciate your feedback about configuring rewards titles and styling on-site alerts. We hope to continue providing you with great results and support. ### 28. Used for 5 years + **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 12, 2024 **What do you like best about LoyaltyLion?** - We have used Loyalty Lion for 5+ years and over the years seen growth in our loyal customers and benefit interactions. - Vicky our account manager is always on hand to offer advice and is very informative on ways we can grow our repeat customers/loyalty. - Loyalty Lion recently upgraded their stats dashboard which I find much easier to navigate and locate information. - Customers find the process easy enough to use. **What do you dislike about LoyaltyLion?** - I feel the method to export data could be improved. It would be great to have some of this data built into the new dashboard, such as how many active customers have a reward to spend, how many customers have redeemed a reward and not used it etc. - There are limitations with Shopify, such as loyalty vouchers being returned to the customer when their order is returned. **What problems is LoyaltyLion solving and how is that benefiting you?** - Loyaltylion is helping us retain customers and repeat purchases - Collating data and customer spending habits - Rewarding how loyal customers **Official Response from Fiona Thompson:** > Thank you for your feedback! We're glad to hear that you've seen growth in your loyal customer base and benefit interactions over the years. We appreciate your kind words about Vicky, and we're thrilled that you find our upgraded stats dashboard easier to navigate. We will definitely take your feedback about data export and Shopify limitations into consideration for future improvements. ### 29. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor K. | Social media manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 12, 2024 **What do you like best about LoyaltyLion?** It's so easy to use and I love that you can personalise with your own icons! **What do you dislike about LoyaltyLion?** I wish I was able to incorporate marketing emails **What problems is LoyaltyLion solving and how is that benefiting you?** We have a great community at our brand so wanted to be able to give back to our customers **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping you give back to your community of customers. We appreciate your support! ### 30. Great support with initial set up and any ongoing bugs, easy programme to run - overall happy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** July 26, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about LoyaltyLion?** Really fast support team, always willing to help out Vicky is really supportive and is really helping us grow our retention channel. **What do you dislike about LoyaltyLion?** Some of the functionality is a little confusing to customers e.g. redeeming points. Wish it was a little bit more user friendly **What problems is LoyaltyLion solving and how is that benefiting you?** working on some solutions for incompatible checkout types (on Shopify) and loyalty points slider. working on points expiry issues / reassurance ### 31. Fantastic Onboarding Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea S. | Marketing Associate, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 04, 2024 **What do you like best about LoyaltyLion?** The onboarding experience. Sammy at LL was incredibly helpful and kept us on schedule for the launch. He was a perfect project manager. **What do you dislike about LoyaltyLion?** It's a little confusing on how to setup the points structure if you don't have help from your onboarding manager. It's not inheritly understood. **What problems is LoyaltyLion solving and how is that benefiting you?** We wanted to reward our current customers as opposed as offering discounts for everyone. This has helped cultivate long term customers that in return, refer their friends and also shop our products in store. **Official Response from Fiona Thompson:** > Fantastic to hear you had a good experience with Sammy. Fingers crossed for some great referrals and repeat purchases and we've taken your feedback around the points structure on board. Good luck! ### 32. Good experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 06, 2024 **What do you like best about LoyaltyLion?** Ease of use, user-friendly interface on both sides **What do you dislike about LoyaltyLion?** Statistics sometimes dont add up (e.g saying a customer has spent a certain amount of money with us when this doesn't match up with shopify) **What problems is LoyaltyLion solving and how is that benefiting you?** Providing incentive for customers to make more frequent purchases **Official Response from Fiona Thompson:** > We appreciate your positive feedback on the ease of use and user-friendly interface of LoyaltyLion. We apologize for any inconsistencies in the statistics and will work to resolve this issue promptly. ### 33. Great Platform for Customer Loyalty **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 15, 2024 **What do you like best about LoyaltyLion?** Really easy integration of rules and rewards; really great customer management which our customer care team uses on the daily. Our CSM Vicky is always very responsive and helpful. **What do you dislike about LoyaltyLion?** Internal user management (not possible to delete users fully, only deactivate - which can become a bit confusing); we have also had issues with setting up new users. When they try to create a password, the page always reloads with an error. **What problems is LoyaltyLion solving and how is that benefiting you?** We want to move away from typical product discounts, so loyalty lion is a great way to give back to customers in a more elegant, loyalty-based way. **Official Response from Fiona Thompson:** > We're thrilled to hear that LoyaltyLion has helped you move away from typical product discounts and provide a more elegant, loyalty-based way to reward your customers. We're sorry for the challenges you've faced with user management and setting up new users. Your feedback will help us enhance our platform for a better user experience. Thank you for sharing your thoughts with us. ### 34. Supportive **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah I. | Ecommerce Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 17, 2024 **What do you like best about LoyaltyLion?** I am so greatful for our hands on Account Manager that is always happy to jump in and answer my questions. **What do you dislike about LoyaltyLion?** Just the time diffrence - we are based in Australia. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty Lion has bene great to build trust within our community. **Official Response from Fiona Thompson:** > We're thrilled to hear that you've had a positive experience with your Account Manager! We understand that the time difference can be challenging, but we're committed to providing support across different time zones. ### 35. So far so good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 21, 2024 **What do you like best about LoyaltyLion?** We used 2 other loyalty apps before switching to Loyalty Lion. And in comparison, Loyalty Lion is the most robust app. It's been on the market for a long time which means it's well developed with few bugs and issues. **What do you dislike about LoyaltyLion?** Additional features such as double points on a specific product or sending reminder emails to customers who are close to a new tier require additional fee. **What problems is LoyaltyLion solving and how is that benefiting you?** Retaining customers, incentivizing them to come back shop on the site. **Official Response from Fiona Thompson:** > We appreciate your insight into the benefits of using LoyaltyLion for retaining customers and incentivizing repeat purchases. We're committed to helping businesses like yours succeed in customer loyalty. ### 36. Mixed Signals **Rating:** 3.0/5.0 stars **Reviewed by:** Kaytlyn R. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 31, 2024 **What do you like best about LoyaltyLion?** Easy to use app if you are on the shopify platform and can access everything **What do you dislike about LoyaltyLion?** Not a lot of customization and allowing free products if you are on a lower shopify platform. We started with an account rep and then they took that away so we didn't have anyone to strategize with anymore which is a reason we signed up. **What problems is LoyaltyLion solving and how is that benefiting you?** Right now our program is only really giving free shipping codes and promo codes so it needs to be optimized better to give us benefits. **Official Response from Fiona Thompson:** > Thank you for your feedback. We're pleased to hear that you find LoyaltyLion easy to use on Shopify. We understand your concerns about customization and access to account reps. We are continuously working to enhance our platform and your feedback is crucial in guiding those enhancements and our service. ### 37. very helpful and supportive **Rating:** 4.5/5.0 stars **Reviewed by:** Donnie O. | marketing manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 24, 2024 **What do you like best about LoyaltyLion?** very insightful. learned a lot regarding the rewards program, especially on the points calculator **What do you dislike about LoyaltyLion?** nothing major. probably more options on the dasbhoard **What problems is LoyaltyLion solving and how is that benefiting you?** more retention customers **Official Response from Fiona Thompson:** > We're thrilled to hear that you found our support helpful and insightful, and that you learned a lot about our rewards program. We appreciate your feedback about the dashboard options and will work on providing more choices. Thank you for sharing your experience with us! ### 38. Great support that wants you to have success. **Rating:** 5.0/5.0 stars **Reviewed by:** mark m. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 30, 2024 **What do you like best about LoyaltyLion?** We consistently get ROI. And, the support team is always ready to give us time for strategy insights to help us increase ROI even further. **What do you dislike about LoyaltyLion?** Not able to think of anything major. Perhaps some affiliate connectivity? **What problems is LoyaltyLion solving and how is that benefiting you?** It's a great tool for supporting our retention efforts. **Official Response from Fiona Thompson:** > We're thrilled to hear that you consistently get ROI and that our support team has been helpful in providing strategy insights. We appreciate your feedback and will definitely take your suggestion for improved affiliate connectivity into consideration. ### 39. One-on-One Campaign Launch Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 09, 2024 **What do you like best about LoyaltyLion?** Helpful one-on-one support to build out and launch the program. **What do you dislike about LoyaltyLion?** Lack of support to edit SDK code to redirect login page to rewards page. **What problems is LoyaltyLion solving and how is that benefiting you?** Improving return customer rate and increasing AOV. **Official Response from Fiona Thompson:** > It's great to hear that LoyaltyLion is helping to improve your return customer rate and increase your average order value. We're committed to supporting your success. ### 40. Great onboarding experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 06, 2024 **What do you like best about LoyaltyLion?** It is user friendly to setup and the onboarding staff is excellent! **What do you dislike about LoyaltyLion?** Limited customization with the standard package but still flexible **What problems is LoyaltyLion solving and how is that benefiting you?** Retention and Rewards **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We're glad to hear that you found our onboarding staff to be excellent and that the setup process was user-friendly. We understand the need for more customization and are continuously working to improve our offerings. Your input is valuable to us! ### 41. Exciting Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Source: G2 Gives Campaign:** G2 Gives Campaign. The reviewer received either a gift card or a donation made to a charity of their choice in exchange for writing this review. **Reviewed Date:** January 31, 2024 **What do you like best about LoyaltyLion?** Love the enhanced reporting in LoyaltyLion's recent dashboard updates! Easily track member AOV, UPT, tier growth, and assess the impact of loyalty events on our business. **What do you dislike about LoyaltyLion?** We've encountered reporting challenges, but it's promising that LoyaltyLion actively listens to merchant feedback and updates their dashboard accordingly. While there's room for improvement, ongoing efforts are underway. Addressing issues with rewards stacking alongside Shopify offers, actively investigating, and developing a workaround. Additionally, we still feel like we can't 100% trust the LoyaltyLion reporting as we'll often pull data from our data and analytics platform to confirm. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion allows us to offer a loyalty program to our customers. Proving to support engagement through higher AOVs, LTV, and UPTs. We are now able to treat our top customers as true VIPs through offers, events, and early access to sales just to name a few. **Official Response from Fiona Thompson:** > Thanks for the honest review, we're so pleased to hear you're a fan of our new dashboards. Great to hear you're able to treat your top customers as VIPs with LoyaltyLion! ### 42. Overall good experience so far **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 17, 2024 **What do you like best about LoyaltyLion?** Adam Driscoll has been a great account manager in helping us get the ball rolling after transfering our rewards program from another loyalty vendor. The customer support team is also pretty responsive when it comes to submitting support tickets. The implementation, allow still having hiccups with headless integrations and shopify was much more of a seamless experience than our previous loyalty vendor. **What do you dislike about LoyaltyLion?** Headless integration and shopify limitations at the start but most all have been resolved. **What problems is LoyaltyLion solving and how is that benefiting you?** Helping us with a rewards program solution for customer retention. **Official Response from Fiona Thompson:** > We're glad to hear that you've had a positive experience with our account manager and customer support team. We appreciate your feedback and are continuously working to improve our headless integrations and Shopify limitations to provide a seamless experience for all our customers. ### 43. Great support and integrates well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 28, 2024 **What do you like best about LoyaltyLion?** Easy to use and simple integration. Clear analitics and easy to navigate. **What do you dislike about LoyaltyLion?** There's not really much to dislike about this product. It works well within Shopfiy and other apps. **What problems is LoyaltyLion solving and how is that benefiting you?** Customer retention, repurchase rates and loyality. **Official Response from Fiona Thompson:** > Thank you for your positive feedback! We strive to make LoyaltyLion a valuable tool for customer retention, repurchase rates, and loyalty. We're thrilled to hear that it's benefiting you in these areas. ### 44. Powerful software; helpful onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 11, 2024 **What do you like best about LoyaltyLion?** I really like the integrations that the software offers. With LL, we can create and run a best-in-class loyalty program with all the bells and whistles. Customer support is great. **What do you dislike about LoyaltyLion?** It takes a long time to get onboarded and set up the program – I wish they gave you discounted rates pre-launch while you are building the program. **What problems is LoyaltyLion solving and how is that benefiting you?** Loyalty program is going to help us retain customers longer and drive a higher CLTV. **Official Response from Fiona Thompson:** > We're thrilled to hear that you're enjoying our integrations and finding our software helpful for creating a best-in-class loyalty program. We understand your concern about the onboarding process and will take your feedback about discounted rates pre-launch into account for future improvements. ### 45. Great experience from the start. Whole team is very quick and helpful during the whole process. **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy H. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 02, 2024 **What do you like best about LoyaltyLion?** Customer support is very helpful with the dashboard. The platform is easy to use for implementing business promotions. Easy to set up and integrate with online store. **What do you dislike about LoyaltyLion?** Would like to see more customisations and options for live page before upgrading to a full custom page. **What problems is LoyaltyLion solving and how is that benefiting you?** Increasing repeat customers, creating a bigger offering and customer satisfaction. **Official Response from Fiona Thompson:** > We're glad to hear that our team was quick and helpful throughout the process, and that you found our platform easy to use for increasing repeat customers and customer satisfaction. We appreciate your feedback about wanting more customizations and options for live pages, and we'll take that into account for future enhancements. ### 46. Great Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 24, 2024 **What do you like best about LoyaltyLion?** On the onboarding experience was amazing, every question I had was anwsered in a very helpful and thoughtful way. The plaform is easy to use and easy to understand. **What do you dislike about LoyaltyLion?** The checkout process for customers still seems a little confusing for some people. **What problems is LoyaltyLion solving and how is that benefiting you?** We are trying to increase LTV and AOV. **Official Response from Fiona Thompson:** > Increasing LTV and AOV is a common goal for many of our clients, and we're glad to hear that LoyaltyLion is helping you achieve that. We look forward to continuing to support your business growth. ### 47. Mostly Seamless Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Chris D. | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 26, 2024 **What do you like best about LoyaltyLion?** It was pretty easy to setup and get going. The integrations were quick and worked. The customer support staff was helpful setting up and desinging the program. **What do you dislike about LoyaltyLion?** The time zone difference was a bit hard with them being 9 hours ahead. **What problems is LoyaltyLion solving and how is that benefiting you?** We want our customers to come back more often or atleast each year. **Official Response from Fiona Thompson:** > We're glad to hear that you found our setup process easy and that our integrations worked well for you. We appreciate your feedback about our helpful customer support staff. ### 48. Lots of features to add value for your best customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 12, 2024 **What do you like best about LoyaltyLion?** Lots of ways to engage with returning customers and ways to offer rewards Very easy to set up and amend offers etc. **What do you dislike about LoyaltyLion?** Would be useful to offer a scheduling function - double points weekends, launching reward products etc. **What problems is LoyaltyLion solving and how is that benefiting you?** Getting customers to come back and shop with us again Looking at the difference in spend between customers who have and haven't signed up to the points program is impressive **Official Response from Fiona Thompson:** > We're thrilled that LoyaltyLion has been effective in encouraging customers to return and shop with us again. Your feedback about the scheduling function is valuable, and we'll explore ways to enhance our platform with this feature. ### 49. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Allissa L. | CRM Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2024 **What do you like best about LoyaltyLion?** The initial setup is beginner friendly! Support is always very quick to answer questions! **What do you dislike about LoyaltyLion?** Customizations are not always accesible without development work. **What problems is LoyaltyLion solving and how is that benefiting you?** Helping to gather customer insights and increase brand loyalty. **Official Response from Fiona Thompson:** > We're glad to hear that you find our platform easy to use and beginner friendly. Our support team is committed to providing quick and helpful assistance. ### 50. Incredible Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie F. | Director of Customer Experience, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 19, 2024 **What do you like best about LoyaltyLion?** We recently launched Loyalty Lion with a very aggressive timeline. We knew this was a big ask, but our Sr. Onboarding Manager, Jonathan McCarthy, was incredible and made this a simple process for us. We were able to trust LoyaltyLion as the experts in many areas, and Jonny's communication was clear at all times—effectively guiding us step-by-step through the entire onboarding process. **What do you dislike about LoyaltyLion?** There are some minor limitations around building conditional tiers, but this is in no way a reflection of our onboarding experience. I have full confidence that LoyaltyLion will continue to build this feature out in the future. **What problems is LoyaltyLion solving and how is that benefiting you?** LoyaltyLion will be helping us increase subscriber retention and AOV. We just recently launched, so I can't yet speak to the results. **Official Response from Fiona Thompson:** > We're thrilled to hear that Jonathan provided you with an incredible onboarding experience and made the process simple for you. Thank you for sharing your positive feedback! ## LoyaltyLion Discussions - [Who started the loyalty program?](https://www.g2.com/discussions/who-started-the-loyalty-program) - [What do LoyaltyLion do?](https://www.g2.com/discussions/what-do-loyaltylion-do) - [View LoyaltyLion pricing details and edition comparison](https://www.g2.com/products/loyaltylion/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-09-02+13%3A57%3A23+-0500&secure%5Bsession_id%5D=b7213cc0-e9c9-4996-8ec0-72081c233abe&secure%5Btoken%5D=faa1001290b38d096304b7bdf764349b2815bf23e8b1acac8a722f1a7c52225d&format=llm_user) ## LoyaltyLion Features **Loyalty Experience** - Loyalty Engine - Rewards - Membership - Personalization - Gamification - Loyalty Cards **Agentic AI - Customer Advocacy** - Autonomous Task Execution - Cross-system Integration - Proactive Assistance - Third-Party Integrations - Social Media Integration **Agentic AI - E-Commerce Tools** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Additional Functionality** - AI Copilot - Email Alerts - Customer Segmentation - Multi-Campaign - Email Marketing - Customizable Reports - Social Advertising - Widgets - Reporting & Statistics - API - Generative AI - Campaign Segmentation - Email Templates - Search/Filter - Pre-Approved Content Library - Surveys & Feedback - Customer Advocacy - Data Import/Export - Social Promotion - Employee Advocacy - Activity Dashboard - Alerts/Notifications - Filtering - Real-Time Updates - Social Media Monitoring - Customizable Fields - Customizable Branding - Email Distribution - Nonprofit Advocacy - A/B Testing - Customizable Templates - Content Library - CRM - Gamification - Activity Tracking - Discount Management - Customer Engagement - Campaign Management - Incentive Management - Campaign Analytics - Engagement Tracking - Real-Time Analytics - Customer Accounts - Communication Management - Community Management - Rewards Management - Gift Card Management - Multi-Channel Marketing - User Management - Visual Analytics - Feedback Management - Social Engagement - Event Triggered Actions - Loyalty Program - Campaign Planning - Rewards Program - Advocate Management - Lead Capture - Referral Tracking - Reporting/Analytics - Promotions Management - Pipeline Management - Reference Request Automation - Reminders - Nomination Tracking - Task Scheduling - Calendar Management - Reference Usage Tracking - Audio References - For Sales/Marketing - Workflow Management - Configurable Workflow - Video References - Survey/Poll Management - Program Notices - Contact Management - Lead Management - Customer Activity Tracking - Customer Database - ROI Tracking - Lead Generation - Conversion Tracking - Referral Templates - For Customer Referrals - For Employee Referrals - Lead Engagement - Fraud Detection - Performance Metrics **Additional Functionality** - Ad hoc Reporting - Event Logs - Access Controls/Permissions - AI Copilot - Workflow Management - Debit/Credit Card Processing - Root Cause Analysis - Conditional Logic - Generative AI - Search/Filter - Response Management - Prioritization - Dispute Management - Custom Fraud Rules - Real-time Alerts - Evidence Management - Rate of Return Analysis - Case Management - API - Task Management - Transaction Monitoring - Activity Dashboard - Payment Tracking - Payment Fraud Prevention - Customizable Templates - Refund Management - Data Synchronization - Business Process Automation - Risk Scoring - Predictive Analytics - Chargeback Tracking - AML Compliance - Financial Transaction Approval - Third-Party Integrations - Source Tracking - AI/Machine Learning - Claims Tracking - Real-Time Reporting **Discovery** - Referral Program - Incentives - 3rd-Party Trends **Loyalty Platform** - Communication Tools - Customer Relationship Management (CRM) - Loyalty Analytics - Localization - Integrations - Gift Card Management - Membership Management - Discount Management - Survey/Poll Management - Rewards Management - Promotions Management - eCommerce Management - Campaign Management - Communication Management **Insight** - Monitoring - Adoption Insight - Engagement Analysis **Agentic AI - Loyalty Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Customizable Templates - AI Copilot - Transaction History - SMS Marketing - Referral Tracking - Customizable Branding - Customer Surveys - Member Portal - Campaign Planning - Client Portal - Loyalty Program - Email Marketing - Customer History - Activity Dashboard - Performance Metrics - Multi-Campaign - Engagement Tracking - Customer Profiles - Social Promotion - Customer Segmentation - Customer Database - API - Point of Sale (POS) - Generative AI - Multi-Channel Marketing - Customer Activity Tracking **Mobile** - Mobile Optimization **Platform** - Multichannel Sharing - Forum - Integration - Content Distribution ## Top LoyaltyLion Alternatives - [Smile.io](https://www.g2.com/products/smile-io/reviews) - 4.6/5.0 (458 reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - 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