Liongard is excellent at Providing deep data on the devices that it can see, and tracking the changes you want / need to know about. It can cover a huge range of devices, and is highly customizable, so if the data you want is not available by default, you can probably get it in another way. The integration with our Ticketing system has been straightforward and painless.
The support team is excellent and response times are always fast. The front line support is not afraid to let you know when something is beyond what they are working on and escalate to an appropriate level to get results as fast as possible.
I am in Liongard daily looking at changes on the networks that I manage, and the long history makes tracking issues easy Review collected by and hosted on G2.com.
While the default information is plentiful, if there is data you don't want, there is a steep learning curve in how to make your customizations. Each inspector has a different Data Print that it provides as a JSON object, and your customizations are built using JMESPath queries against them. Because of the large amount of data returned, the Data Prints are very large, so knowing what to query can be difficult
Our implementation is still not entirely complete, because some of the inspectors have very specific requirements before they work properly, and it has been very time consuming to get in place. Specifically, inspecting Child Tenants and working with the GDAPs required has not been easy.
Some of the default inspectors are not helpful. and Example is one of the changes that is tracked by default is system information on SonicWALLs. This field includes the device uptime, so it records a change on every inspection, making the metric for tracking changes significantly less valuable.
The formatting on the reports is decent, until you try to export them, at which point they become very difficult to read. Review collected by and hosted on G2.com.
