LevelUp Reviews & Product Details

LevelUp Overview

What is LevelUp?

Enable customers to pay with their phones at your store locations. Leverage LevelUp's already-built POS integrations for free to enable a seamlessly integrated payment workflow. Reward your users when they achieve goals in your app by sending them LevelUp Credit for specific merchants.

LevelUp Details
Website
Product Description

Enable customers to pay with their phones at your store locations. Leverage LevelUp's already-built POS integrations for free to enable a seamlessly integrated payment workflow. Reward your users when they achieve goals in your app by sending them LevelUp Credit for specific merchants.


Seller Details
Seller
LevelUp
Company Website
Year Founded
2008
HQ Location
Boston, MA
Twitter
@TheLevelUp
9,807 Twitter followers
LinkedIn® Page
www.linkedin.com
103 employees on LinkedIn®
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LevelUp Reviews

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Marketing Consultant | Social Media Educator | Speaker
Marketing and Advertising
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

That the software remembers orders, bills me once a month and that several different restaurants use it. Also that is shows where the restaurants are around me - this makes ordering ahead very easy and quick Review collected by and hosted on G2.com.

What do you dislike?

So many options on menu, extra stuff that I don't care about such as digital gift card, news, etc Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a user, it makes ordering quick and easy Review collected by and hosted on G2.com.

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CI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Comes with all the most important features right out of the box. Payment, GPS, Notifications, all in a slick UI. Review collected by and hosted on G2.com.

What do you dislike?

Nothing major. I can see a huge chain wanting more customization, but the built in features suit our needs perfectly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rather than developing an app from scratch, we worked with LevelUp as a plug and play provider. Initial rollout was not too cumbersome, and now maintenance is straightforward. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The ease of payment via mobile allows me to build loyalty at various locations. Review collected by and hosted on G2.com.

What do you dislike?

Many retail locations require their own app Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You have a database of customers you can communicate with. Review collected by and hosted on G2.com.

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CF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to use and efficient. Easier than others I tried Review collected by and hosted on G2.com.

What do you dislike?

It is a little pricey, but not outrageous for what you get Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Life cycle management Review collected by and hosted on G2.com.

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UW
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best part about using the LevelUp system for our business is that it offers an easy way for our customers to pay without having to use cash or a card. It also allows them to easily and discreetly leave a tip for the employees behind the counter. As for employees, it makes keeping track of LevelUp sales and tips simple. Review collected by and hosted on G2.com.

What do you dislike?

As with any technology, there are glitches. At times it may stop working for seemingly no reason. Also, if the internet is down or slow, LevelUp may not work at all. This is inconvenient and results in lost business when a customer comes in and only has their phone to use as payment (LevelUp App). The reader/camera on the front sometimes has trouble picking up the QVC code on the smartphone. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Train employees well on usage and basic troubleshooting issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our customer loyalty program and payments are not left up to chance. An employee can not just chose to give someone extra "punches" on a card or not charge them for a product. It also saves customers the hassle of carrying cash. It saves us and the customer both credit card transaction fees. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

i am a personal user of level up and have been to at least 25-50 of the chicago locations...i love everything about it, i find new places to go and love the rewards. Review collected by and hosted on G2.com.

What do you dislike?

unfortunately, very frequently the machines don't work or they claim they dont work.....customer service is great however and they will give me credit when these situations occur. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

be prepared for a few hiccups but its a great platform. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

personally - im saving money! and im finding about and learning about new places. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

So easy for POS transactions. Great rewards from partner vendors. Review collected by and hosted on G2.com.

What do you dislike?

I have only ever seen LevelUp in Boston. The great thing is you can find it at a TON of places in Boston, but outside of their geography you're out of luck. I have yet to see LevelUp in the wild elsewhere. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

On the consumer side - I don't see any reason for people to consider using LevelUp unless they live in Boston. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy, fast transactions at busy restaurants. Never having to remember to carry loyalty cards. Review collected by and hosted on G2.com.

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Post Production Supervisor
Entertainment
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love that I can just pay for services with my phone. There are often incentives for using LevelUp that involve cash back through the vendor which is great. I also like that it tracks my spending each month in total and at each vender. Great product. Review collected by and hosted on G2.com.

What do you dislike?

I wish more places used this program and that there was one app instead of one for each vender. It would be great to streamline with one app for all the venders. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great product and incentives users via cash back programs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Great way to pay for things without having to take my wallet with me. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Allows for digital loyalty cards/rewards for multiple places through a single app. Receive points per transaction which are then used as $ off future purchases. Can use printed version of QR code as well if you don't have your phone. Review collected by and hosted on G2.com.

What do you dislike?

Too few merchants accept it, especially outside major cities. Usually, it's only small business that accept Level Up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Free to join! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Rewarding customers for frequent visits. Increases my desire to return the place since I am receiving loyalty rewards for future purchases. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Clean website design. Easy to sign up, start and navigate. Review collected by and hosted on G2.com.

What do you dislike?

It's a less known option and in this kind of business, established and good reputation is important. Few people would dare to try the less popular things. I am not aware of any business nearby that are using it, which is why I am unlikely to use it at this point. Some competitors have demo videos on the website to get users started. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There is no clear differentiation for LevelUp to stand out from the herd. It's also not clear how strong its network and its security are. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy transaction for both business owners and customers. Easy money management for business owners. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like that I don't have to carry around my wallet and just use my phone. It's nice that there is no barrier to payment as my old phone seems to have problems with NFC sometimes. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that there is no 2 factor authentication. This needs to be implemented asap since it has my credit card attached to it! I also wish that more places accepted LevelUp. I would like it if they gave more rewards for places that I frequent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am hoping to minimize the need to carry around a wallet. It's hard to fully realize this when not all merchants are on board with mobile payments. Review collected by and hosted on G2.com.

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Software Implementation Consultant
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

LevelUP has the most modern and intuitive UI in the market for mobile payment and rewards available. Their ease of use is like nothing else in the market. Review collected by and hosted on G2.com.

What do you dislike?

The only dislike that I could possibly have with LevelUP is that they are not as widely known as some of the other mobile pay providers. This can sometimes create a certain level of unfamiliarity with the customer and therefore some hesitation during the purchase process. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We highly recommend that you take full advantage of LevelUP's open development platform. It will allow you to give your customers a seamless experience between your Brick and Mortar store, your website and your mobile application. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our customers are on the move and therefore we needed a way to be on the move with them. LevelUP has allowed us to step into the current times by offering our customers a convenient and easy way to purchase our goods and services as well as reward them for their continued loyalty. Review collected by and hosted on G2.com.

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Head of Client Solutions
Marketing and Advertising
Validated Reviewer
Review source: Organic
What do you like best?

POS integration. Most start-ups in the location-based loyalty space don't have POS integration due to the prohibitive cost and complicated logistics of a roll out. However, LevelUp has a superb interface and system - I look forward to seeing where they go next. Review collected by and hosted on G2.com.

What do you dislike?

This tool has grown significantly in Boston/New England but doesn't have much of a national profile. This makes sense as they are likely working out the bugs in a regional setting rather then a national one. You still have access to the mobile app - but it's not as complete without the POS functionality. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great POS & loyalty system for the New England area. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Want to build a grassroots loyalty marketing program? Look no further. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I really like the fact that LevelUp combines payment and loyalty functionality in one interface. It's very convenient Review collected by and hosted on G2.com.

What do you dislike?

My only dislike with LevelUp is the fact that it's not everywhere yet. I wish more vendors in more locations + markets used this. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You just have to get over the fact that you're giving your CC # to a third-party vendor, but this is no different than storing your info in an Amazon or Google account. If there's a local vendor you like that uses LevelUp, don't hesitate - download it! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As a consumer, I like to be able to pay for my purchases, and "punch" my loyalty card without having to carry around an extra card. LevelUp lets me do this, and it's quite seamless. Review collected by and hosted on G2.com.

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