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Learning Pool - Platform Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Learning Pool to be easy to navigate, enhancing their overall experience with its intuitive design. (21 mentions)
Users praise the fantastic customer support of Learning Pool, highlighting their efficiency and effective problem resolution. (17 mentions)
Users appreciate the fantastic customer support from Learning Pool, enjoying prompt assistance and strong relationships with account managers. (13 mentions)
Users find Learning Pool to be easy to navigate and user-friendly, enhancing the implementation and onboarding experience. (13 mentions)
Users value the high level of customization in Learning Pool, adapting perfectly to their unique business needs. (12 mentions)
Users highly value the customizability of Learning Pool, allowing tailored learning experiences that align with business goals. (10 mentions)
Users find the ease of learning on the Learning Pool Platform facilitates quick and efficient training implementation. (7 mentions)
Users rave about the excellent support from Learning Pool, making their learning experience seamless and efficient. (7 mentions)
Users appreciate the variety of resources Learning Pool offers, enhancing their learning experience and accessibility. (6 mentions)
Users value the easy setup of Learning Pool, noting its quick implementation and seamless integration into their organizations. (5 mentions)
Users highlight the efficiency of Learning Pool, enjoying seamless integration and quick implementation in their organizations. (3 mentions)
Users find the limited customization frustrating, as it complicates onboarding and impedes effective learning experiences. (9 mentions)
Users find the limited features of Learning Pool frustrating, often requiring workarounds for basic tasks. (8 mentions)
Users face feature issues with Learning Pool - Platform, including dated experience and integration challenges with other systems. (6 mentions)
Users find inadequate reporting in Learning Pool - Platform, complicating data trust and overall user experience. (6 mentions)
Users find the limited functionality of Learning Pool - Platform necessitates workarounds for simple tasks. (6 mentions)
Users find the reporting process tricky, which complicates their overall experience with Learning Pool - Platform. (6 mentions)
Users find the steep learning curve of Learning Pool challenging, complicating setup and workflow customization. (5 mentions)
Users often face poor customer support with the Learning Pool platform, leading to frustration and unresolved issues. (3 mentions)
Users experience poor support, leading to frustrations with limited software capabilities and necessary workarounds for basic tasks. (3 mentions)
Users experience communication issues with Learning Pool, often facing connectivity problems that disrupt the learning process. (2 mentions)

Top Pros or Advantages of Learning Pool - Platform

1. Ease of Use
Users find Learning Pool to be easy to navigate, enhancing their overall experience with its intuitive design.
See 21 mentions

See Related User Reviews

CG

Caroline G.

Enterprise (> 1000 emp.)

5.0/5

"Excited about analytics"

What do you like about Learning Pool - Platform?

Reporting, dashboards and tracking data - it’s intuitive, easy to use and visually engaging. Bravo!

Elizabeth D.
ED

Elizabeth D.

Enterprise (> 1000 emp.)

4.5/5

"Solid, Highly Customizable LMS"

What do you like about Learning Pool - Platform?

Learning Pool has been a great asset. It is highly customizable and able to flex around our business structure. It is easy to navigate for end use

2. Customer Support
Users praise the fantastic customer support of Learning Pool, highlighting their efficiency and effective problem resolution.
See 17 mentions

See Related User Reviews

CC

Chris C.

Enterprise (> 1000 emp.)

4.5/5

"Great customer service"

What do you like about Learning Pool - Platform?

Their Customer support team is fantastic. If we have a problem with Adapt or our LMS, we can call and receive instant support to resolve any issues or

BA

Beverley A.

Enterprise (> 1000 emp.)

5.0/5

"Good product"

What do you like about Learning Pool - Platform?

The LMS suite is amazing and extremely well thought out. easy to user and navigate. The support staff are one of the best I have had the pleasure to w

3. Helpful
Users appreciate the fantastic customer support from Learning Pool, enjoying prompt assistance and strong relationships with account managers.
See 13 mentions

See Related User Reviews

CC

Chris C.

Enterprise (> 1000 emp.)

4.5/5

"Great customer service"

What do you like about Learning Pool - Platform?

Their Customer support team is fantastic. If we have a problem with Adapt or our LMS, we can call and receive instant support to resolve any issues or

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Reliable, supportive service"

What do you like about Learning Pool - Platform?

The Learning Pool team is very supportive and provides a large catalogue of UK-specific content.

4. User-Friendly
Users find Learning Pool to be easy to navigate and user-friendly, enhancing the implementation and onboarding experience.
See 13 mentions

See Related User Reviews

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly platform with regular new features"

What do you like about Learning Pool - Platform?

It's easy to customise, and the analytics provided are excellent for helping us track and understand our impact.

Elizabeth D.
ED

Elizabeth D.

Enterprise (> 1000 emp.)

4.5/5

"Solid, Highly Customizable LMS"

What do you like about Learning Pool - Platform?

Learning Pool has been a great asset. It is highly customizable and able to flex around our business structure. It is easy to navigate for end use

5. Customization
Users value the high level of customization in Learning Pool, adapting perfectly to their unique business needs.
See 12 mentions

See Related User Reviews

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly platform with regular new features"

What do you like about Learning Pool - Platform?

It's easy to customise, and the analytics provided are excellent for helping us track and understand our impact.

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Great support, countless possibilities"

What do you like about Learning Pool - Platform?

The flexibility and customisation that is possible is great. The support team is always on hand to guide and support me.

6. Customizability
Users highly value the customizability of Learning Pool, allowing tailored learning experiences that align with business goals.
See 10 mentions

See Related User Reviews

Verified User
C

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"User friendly platform with regular new features"

What do you like about Learning Pool - Platform?

It's easy to customise, and the analytics provided are excellent for helping us track and understand our impact.

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive and innovative"

What do you like about Learning Pool - Platform?

Great selection of current content that can be customised.

7. Ease of Learning
Users find the ease of learning on the Learning Pool Platform facilitates quick and efficient training implementation.
See 7 mentions

See Related User Reviews

CG

Caroline G.

Enterprise (> 1000 emp.)

5.0/5

"Excited about analytics"

What do you like about Learning Pool - Platform?

Reporting, dashboards and tracking data - it’s intuitive, easy to use and visually engaging. Bravo!

rachel d.
RD

rachel d.

Mid-Market (51-1000 emp.)

5.0/5

"Best in the business"

What do you like about Learning Pool - Platform?

Whe I started in Oxygen, I had 6 months to find and launch a learning platform. Learning pool was the only option for us. The implementation was quick

8. Excellent Support
Users rave about the excellent support from Learning Pool, making their learning experience seamless and efficient.
See 7 mentions

See Related User Reviews

Verified User
T

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support and Usability Transformed Our Learning Experience"

What do you like about Learning Pool - Platform?

I found Learning Pool - Platform really easy to use and the customer support is phenomenal. They are incredibly responsive to queries, which makes dai

furqan z.
FZ

furqan z.

Enterprise (> 1000 emp.)

4.5/5

"Lms review"

What do you like about Learning Pool - Platform?

Great customer support and functional product that meets stakeholder needs

9. Course Variety
Users appreciate the variety of resources Learning Pool offers, enhancing their learning experience and accessibility.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Reliable, supportive service"

What do you like about Learning Pool - Platform?

The Learning Pool team is very supportive and provides a large catalogue of UK-specific content.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Modern, functional online training courses"

What do you like about Learning Pool - Platform?

Learning Pool provides 'off the shelf' training, covering a wide variety of topics - but the best part is the ability to tailor this to meet the needs

10. Easy Setup
Users value the easy setup of Learning Pool, noting its quick implementation and seamless integration into their organizations.
See 5 mentions

See Related User Reviews

rachel d.
RD

rachel d.

Mid-Market (51-1000 emp.)

5.0/5

"Best in the business"

What do you like about Learning Pool - Platform?

Whe I started in Oxygen, I had 6 months to find and launch a learning platform. Learning pool was the only option for us. The implementation was quick

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Simple to use, well designed and user friendly"

What do you like about Learning Pool - Platform?

The platform is simple, well designed and user friendly making it easier to implement and onboard new staff. Content is faced in an engaging and e

11. Efficiency
Users highlight the efficiency of Learning Pool, enjoying seamless integration and quick implementation in their organizations.
See 3 mentions

See Related User Reviews

rachel d.
RD

rachel d.

Mid-Market (51-1000 emp.)

5.0/5

"Best in the business"

What do you like about Learning Pool - Platform?

Whe I started in Oxygen, I had 6 months to find and launch a learning platform. Learning pool was the only option for us. The implementation was quick

Verified User
T

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support and Usability Transformed Our Learning Experience"

What do you like about Learning Pool - Platform?

I found Learning Pool - Platform really easy to use and the customer support is phenomenal. They are incredibly responsive to queries, which makes dai

Top Cons or Disadvantages of Learning Pool - Platform

1. Limited Customization
Users find the limited customization frustrating, as it complicates onboarding and impedes effective learning experiences.
See 9 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive and innovative"

What do you dislike about Learning Pool - Platform?

AI coach scenarios too prescriptive for some of our clients

Elizabeth D.
ED

Elizabeth D.

Enterprise (> 1000 emp.)

4.5/5

"Solid, Highly Customizable LMS"

What do you dislike about Learning Pool - Platform?

The backend has a steep learning curve. It's been tricky to learn. Highly Customizable means lots of options to sift through and one unchecked box can

2. Limited Features
Users find the limited features of Learning Pool frustrating, often requiring workarounds for basic tasks.
See 8 mentions

See Related User Reviews

Verified User
E

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Intuitive and innovative"

What do you dislike about Learning Pool - Platform?

AI coach scenarios too prescriptive for some of our clients

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Learning Pool and the LMS"

What do you dislike about Learning Pool - Platform?

Some of the functions have a step learning curve to utilise to the best of its ability or don't quite fulfil a need.

3. Feature Issues
Users face feature issues with Learning Pool - Platform, including dated experience and integration challenges with other systems.
See 6 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Simple to use, well designed and user friendly"

What do you dislike about Learning Pool - Platform?

Some of the functionality of the LMS and older systems has been lost, which is still of value on a new system - however these are in the roadmap for i

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Reliable, Flexible, and Essential for Managing Our Learning Offer"

What do you dislike about Learning Pool - Platform?

While we’ve had a positive experience, there are a couple of areas for improvement. Customisation options, particularly around reporting and layout, c

4. Inadequate Reporting
Users find inadequate reporting in Learning Pool - Platform, complicating data trust and overall user experience.
See 6 mentions

See Related User Reviews

rachel d.
RD

rachel d.

Mid-Market (51-1000 emp.)

5.0/5

"Best in the business"

What do you dislike about Learning Pool - Platform?

The reporting is trickier than it should be.

LF

Libby F.

Mid-Market (51-1000 emp.)

2.0/5

"User-Friendly Events Management, but Lacks Centralized Control"

What do you dislike about Learning Pool - Platform?

The LXP isn’t a central point of call that controls all elements eg deleting or suspending a user doesn’t stop emails going to their account Analytic

5. Limited Functionality
Users find the limited functionality of Learning Pool - Platform necessitates workarounds for simple tasks.
See 6 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Working with Learning Pool"

What do you dislike about Learning Pool - Platform?

The various software within the learning pool suite are often quite limited in their capability thus resulting in workarounds for what should be quite

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Learning Pool and the LMS"

What do you dislike about Learning Pool - Platform?

Some of the functions have a step learning curve to utilise to the best of its ability or don't quite fulfil a need.

6. Reporting Issues
Users find the reporting process tricky, which complicates their overall experience with Learning Pool - Platform.
See 6 mentions

See Related User Reviews

rachel d.
RD

rachel d.

Mid-Market (51-1000 emp.)

5.0/5

"Best in the business"

What do you dislike about Learning Pool - Platform?

The reporting is trickier than it should be.

LF

Libby F.

Mid-Market (51-1000 emp.)

2.0/5

"User-Friendly Events Management, but Lacks Centralized Control"

What do you dislike about Learning Pool - Platform?

The LXP isn’t a central point of call that controls all elements eg deleting or suspending a user doesn’t stop emails going to their account Analytic

7. Learning Curve
Users find the steep learning curve of Learning Pool challenging, complicating setup and workflow customization.
See 5 mentions

See Related User Reviews

Elizabeth D.
ED

Elizabeth D.

Enterprise (> 1000 emp.)

4.5/5

"Solid, Highly Customizable LMS"

What do you dislike about Learning Pool - Platform?

The backend has a steep learning curve. It's been tricky to learn. Highly Customizable means lots of options to sift through and one unchecked box can

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Learning Pool and the LMS"

What do you dislike about Learning Pool - Platform?

Some of the functions have a step learning curve to utilise to the best of its ability or don't quite fulfil a need.

8. Poor Customer Support
Users often face poor customer support with the Learning Pool platform, leading to frustration and unresolved issues.
See 3 mentions

See Related User Reviews

LC

Lisa C.

Enterprise (> 1000 emp.)

1.0/5

"The LMS experience is outdated not offering elements such as gamification and app"

What do you dislike about Learning Pool - Platform?

Outdated - no app or gamification Unable to easily send emails to various languages Poor support once site launched

Anna J.
AJ

Anna J.

Small-Business (50 or fewer emp.)

5.0/5

"Moodle Hosting Service-York University"

What do you dislike about Learning Pool - Platform?

changes in customer service representatives

9. Poor Support
Users experience poor support, leading to frustrations with limited software capabilities and necessary workarounds for basic tasks.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Decent LMS Platform, Easy to use, and Quite Satisfying. Great Learning Pool Live 2025 this year."

What do you dislike about Learning Pool - Platform?

We have had some significant issues in the past with the LMS not communicating correctly with the LRS. While Learning Pool has put good measures in pl

LC

Lisa C.

Enterprise (> 1000 emp.)

1.0/5

"The LMS experience is outdated not offering elements such as gamification and app"

What do you dislike about Learning Pool - Platform?

Outdated - no app or gamification Unable to easily send emails to various languages Poor support once site launched

10. Communication Issues
Users experience communication issues with Learning Pool, often facing connectivity problems that disrupt the learning process.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Decent LMS Platform, Easy to use, and Quite Satisfying. Great Learning Pool Live 2025 this year."

What do you dislike about Learning Pool - Platform?

We have had some significant issues in the past with the LMS not communicating correctly with the LRS. While Learning Pool has put good measures in pl

LC

Lisa C.

Enterprise (> 1000 emp.)

1.0/5

"The LMS experience is outdated not offering elements such as gamification and app"

What do you dislike about Learning Pool - Platform?

Outdated - no app or gamification Unable to easily send emails to various languages Poor support once site launched

Learning Pool - Platform Reviews (156)

Reviews

Learning Pool - Platform Reviews (156)

4.4
156 reviews
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VC
Learning manager
Mid-Market (51-1000 emp.)
"Make compliance training easy for all"
What do you like best about Learning Pool - Platform?

Our Learning Pool learning management system and supporting learning content makes it really easy for us to administer essential learning to our colleagues. The learning g pool support team are friendly and approachable and really can-do in their approach. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

Whilst it's easy to use as a system and so quick to get up and running, there is additional mastery required to really maximise what the system can do. Find an expert in your organisation or support someone to be that expert! Review collected by and hosted on G2.com.

Courtney R.
CR
Senior Training Content Developer
Enterprise (> 1000 emp.)
"Wonderful Customer Service"
What do you like best about Learning Pool - Platform?

I have a wonderful relationship with my Account Manager and have always had a quick turnaround time on responses from the support team. Even on non-urgent requests, they get handled quickly and effectively with a high degree of communication from the support team. They also always fully ensure that all my questions and concerns have been answered before closing any case. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

I wish there was an anonymous way to submit feedback. However, with my relationship with the Account Manager I feel confident in sharing my feedback, but I recognize that some people may be more hesitant to share any concerns in that manner. Review collected by and hosted on G2.com.

JI
L&D advisor
Enterprise (> 1000 emp.)
"Learning Pool"
What do you like best about Learning Pool - Platform?

Ease of use, tiles format is very clear for the the user and good support from the company Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

Classroom booking facilities not available on LXP Review collected by and hosted on G2.com.

CO
L&D manager
Enterprise (> 1000 emp.)
"Excellent LMS system with amazing customer service support!"
What do you like best about Learning Pool - Platform?

An LMS that you can tailor and personalize with all the functionality needed to support the business in moving to a Learning culture. Easy to use with flexibility to update and change content, format at your fingertips. A great support team that when you have a query they respond quickly and provide guidance. I have used several LMS over the years and this one I have never been disappointed with. It enabled us to support our employees with career pathways, competencies frameworks, performance management, 360, event management, PDPs and ...... Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

With the number of updates, the user guides aren't always updated however CS support is always knowledgable and can provide the how-to when needed. Review collected by and hosted on G2.com.

CS
Head of HR
Mid-Market (51-1000 emp.)
"Good product - good service and team"
What do you like best about Learning Pool - Platform?

Breadth of content and functionality; quality of presentation. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

You need to be a bit technical - some complex terminology Review collected by and hosted on G2.com.

Stephanie H.
SH
Adjunct Faculty
Enterprise (> 1000 emp.)
"Reliable and informed learning development"
What do you like best about Learning Pool - Platform?

The team brought in-house expertise in diversity, equity, and inclusion. The team had fantastic organizational skills. I always felt completely informed about the status of the project and potential hiccups. It also felt clear to me that the team was championing this project on the Learning Pool side when we were met with those hiccups. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

The handoff was not flawless. There were a few glitches in the final product which is requiring ongoing adjustments. The team does, however, continue to be highly responsive and collaborative. Review collected by and hosted on G2.com.

DH
L&D Digital Strategy Manager
Enterprise (> 1000 emp.)
"Consistent Service, good learning content"
What do you like best about Learning Pool - Platform?

We have worked with Learning Pool for around 3 years, over this time they have consistently delivered what has been asked, and to a high standard.

We purchase their 'off the shelf' content, and amend this to effectively create custom learning for our colleagues. They work closely with us to understand our needs and requirements, and to ensure these are subsequently fulfilled. Their approach and methodology is robust and proven, and ensures clarity and confidence for all involved. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

With regards to the products/services we buy, very little.

The only feedback I would give, is that I would like Learning Pool to be a little more proactive in terms of product development and some of the market trends that are seen elsewhere. I am sure there are developments in the market that could help them, and us, enhance learning propositions. Review collected by and hosted on G2.com.

Kerry W.
KW
OD Consultant Learning Technologies and ICT
Enterprise (> 1000 emp.)
"Fantastic product, continually adding new features with top class customer service"
What do you like best about Learning Pool - Platform?

Support is the best I've ever come across.

It's easy to build and adapt your site to meet your organisation's needs.

The features and functionality are evergreen with free upgrades.

The Learning Pool Live events are always inspiring and a great way to network and see how other organisations use the suite. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

The online resource for technical training can be challenging to navigate and find what you need as the functionality is so vast. However, the support desk are always happy to help and send a link to anything I can't find and quick to respond. Review collected by and hosted on G2.com.

Lynsey S.
LS
E-learning & LMS Development Officer
Mid-Market (51-1000 emp.)
"Comprehensive provider of digital technology"
What do you like best about Learning Pool - Platform?

Excellent support, quick to respond with good hours for organisations which operate outside the normal business hours.

A range of solutions which can be tailored to suit all organisations.

An organisation which helps build good customer networks which really helps develop your understanding and use of the various products. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

The training is via the eLearning academy. There is no classroom based options available which doesn't always support all learning styles.

The totara based platform is so comprehensive it takes a while to learn fully, although this is what makes it so configurable. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
IH
Enterprise (> 1000 emp.)
"Great Service!"
What do you like best about Learning Pool - Platform?

Listening and collaboration were good. They made appropriate suggestions, and developed a creative and visually appealing product, with a good understanding of the content and the underlying values. Review collected by and hosted on G2.com.

What do you dislike about Learning Pool - Platform?

The time frame was difficult to manage, because the organisation is very complex ( NHS). Also, there were a lot of stakeholders who needed to be consulted. I think we should have all thought about this aspect much earlier and planned how to take into account the many people who would need to be involved. Review collected by and hosted on G2.com.

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