KrispCall Reviews & Product Details

Mostli i like being able to text clients from our business number is super convenient.The SMS feature is integrated with calls in a platform which keeps everything organized. Review collected by and hosted on G2.com.

What i don't like is message scheduling could be more better. Review collected by and hosted on G2.com.

They give state wise perfect numbers and service was good. Agents are helpful and they reply instantly Review collected by and hosted on G2.com.

They don't give the call tracking services

And there is no adds on service, like i need call recording service but unfortunately i brought the essentials plan they didn't give adds on as call recording.

This is the only problem still i found it Review collected by and hosted on G2.com.

I appreciate Krispcall's live call monitoring capabilities, particularly the call whispering and call barging features which have been incredibly useful for training our newer team members. Review collected by and hosted on G2.com.

The reporting feature could be slightly more detailed. Review collected by and hosted on G2.com.

The onboarding process and guidance on each step. The other great thing you can add features as your business grow. The price is also economical. Review collected by and hosted on G2.com.

The emails coming from different persons on initial stag. That was confusing. Review collected by and hosted on G2.com.

Krispcall truly brings all our communication under one roof. The unified system for calls, chat and even task management is fantastic. It's so easy to jump from a team chat to a client call and managing our global number feels effortless. The call quality is consistently clear, too. Review collected by and hosted on G2.com.

Sometimes the mobile app can have a small hiccup or feel a bit slow during really busy periods, which is a minor annoyance. Review collected by and hosted on G2.com.

The main things I like about Krispcall, it can manage calls and messages all in one dashboard. Also it has easy to integrate CRM. Review collected by and hosted on G2.com.

I feel like there are few features on it need to add more on it. Review collected by and hosted on G2.com.

Krisp call is very good when it comes to being easy and fast to get. You can get an audio phone number for only 21 USD per month, plus balance to make calls. Their support is very quick; they resolve issues immediately, 24/7. Overall, it's value for money. Review collected by and hosted on G2.com.

The main drawback is audio quality. A lot of my clients have pointed out that your phone line has issues; you are not audible. My device also is not that bad. This is something they need to improve. Review collected by and hosted on G2.com.

Quality app that does exactly what I had hoped it would do. I can seemlessly connect with contacts via sms or voice call. There is no delay in the voice call. Much better than previous apps I have used for this service. The customer support is very good, a representative is at hand on their chat 24/7. Review collected by and hosted on G2.com.

KrispCall is overly concerned about safety it seems. This is a good thing, but sometimes can be an inconvenience. Also the setup process was a bit misleading in that after it was setup, the SMS to American numbers wouldn't work without an additional setup and fee involved. This should be made clear up front. Review collected by and hosted on G2.com.

The best part for us is how smooth it is to manage calls and texts together. I can switch between customer conversations easily and even send updates in bulk when needed. Review collected by and hosted on G2.com.

While bulk features are great some of the reporting feel a bit basic. I wish there were more detailed insights and customization options to track performance more effectively. Review collected by and hosted on G2.com.

KrispCall has made it incredibly easy for me to manage business calls across multiple countries without the hassle of using a traditional phone system. The user interface is clean and intuitive, and I love how smoothly it integrates with my CRM. The virtual numbers and call routing features are perfect for handling client calls, and the ability to record conversations is a big plus for training and quality assurance. Their customer support team is also very responsive and helpful! Review collected by and hosted on G2.com.

While the platform performs well overall, I’ve experienced occasional lags or delays when switching between call tabs or loading call history—especially during peak hours. I also hope they can add more integrations with third-party tools and expand the analytics section with more detailed insights. Review collected by and hosted on G2.com.