Introducing G2.ai, the future of software buying.Try now
Front
Sponsored
Front
Visit Website
Product Avatar Image
KnowledgeBase

By Text

3.8 out of 5 stars
5 star
0%
3 star
0%
2 star
0%
1 star
0%

How would you rate your experience with KnowledgeBase?

Front
Sponsored
Front
Visit Website
It's been two months since this profile received a new review
Leave a Review

KnowledgeBase Reviews & Product Details

Profile Status

This profile is currently managed by KnowledgeBase but has limited features.

Are you part of the KnowledgeBase team? Upgrade your plan to enhance your branding and engage with visitors to your profile!

KnowledgeBase Media

KnowledgeBase Demo - Help Center Customization
KnowledgeBase Demo - Dashboard from Admin perspective
KnowledgeBase Demo - KnowledgeBase Insights
Product Avatar Image

Have you used KnowledgeBase before?

Answer a few questions to help the KnowledgeBase community

KnowledgeBase Reviews (4)

Reviews

KnowledgeBase Reviews (4)

3.8
4 reviews

Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
SG
Mid-Market (51-1000 emp.)
"Feedback collection process can be documented better"
What do you like best about KnowledgeBase?

Variety of articles and community engagement Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

Feedback process and implementation. it is hard to improve Review collected by and hosted on G2.com.

Pranshu S.
PS
Analyst
Security and Investigations
Enterprise (> 1000 emp.)
"Complete Virtual Library"
What do you like best about KnowledgeBase?

This is a complete solution for managing/ storing all the information and the name itself justifies it. It makes accessing all the information- be it for the product, of any department or other services provided much easier. With a matter of few clicks, few can organize things better and access them whenever required. It makes an employee independent in terms of the required information they need to perform some tasks. Since all the information is live on Knowledge Base with all the relevant documents and other stuff, they do not need to wait for getting it over email, Slack, Teams etc. and this not only saves time but also enhances productivity.

It serves well both for the HRs and the New Joiners of an organization as it makes them equipped with all the information they need to perform, and they do not need to rush after anybody for getting soft copies of those presentations.

So, altogether, it’s a great product from user's point of view, it brings everybody on the same page and makes sure everybody has access to the same information across departments which eventually leads to better coordination and improved productivity/services. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

Could not think of any cons for the product so far, serving all our needs. Brilliant one. Maybe, a few more fonts and visual options would make it more intuitive. Review collected by and hosted on G2.com.

Verified User in Consumer Services
CC
Small-Business (50 or fewer emp.)
"Nice and helpful internal knowledge management system"
What do you like best about KnowledgeBase?

It has a wonderful UI for the users which is very practical and helpful in looking for the knowledge/data/information customers are looking for while looking for response to their queries. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

System gets slow when uploading bid size screenshots or videos. They should provide facility to compress the files before uploading. Review collected by and hosted on G2.com.

Verified User in Consumer Services
IC
Small-Business (50 or fewer emp.)
"Good interface to solve customer queries"
What do you like best about KnowledgeBase?

It has many functionalities including Google analytics integration, media files upload for customer FAQs, Chatbot, Live Chat and customer insights and reports. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

Bit expensive on pocket for small firms, can be a deterrent for companies with low budget Review collected by and hosted on G2.com.

There are not enough reviews of KnowledgeBase for G2 to provide buying insight. Below are some alternatives with more reviews:

1
Salesforce Service Cloud Logo
Salesforce Service Cloud
4.4
(7,163)
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
2
Zoho Desk Logo
Zoho Desk
4.4
(7,060)
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
3
Zendesk for Customer Service Logo
Zendesk for Customer Service
4.3
(6,647)
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
4
Fin by Intercom Logo
Fin by Intercom
4.5
(3,662)
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
5
Freshdesk Logo
Freshdesk
4.4
(3,599)
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
6
HubSpot Service Hub Logo
HubSpot Service Hub
4.4
(2,866)
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
7
Front Logo
Front
4.7
(2,385)
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
8
JustCall Logo
JustCall
4.3
(2,247)
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
9
Tidio Logo
Tidio
4.7
(1,848)
Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.
10
NiCE CXone Mpower Logo
NiCE CXone Mpower
4.3
(1,724)
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
Show More
Pricing

Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more.