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KnowledgeBase Reviews & Product Details

KnowledgeBase helps you to manage your knowledge base, provide customer self-service and shift your support into a higher gear. KnowledgeBase is designed to help you organize, add and edit information and share it with both your team and your customers. With all the answers to hand, your agents can deliver solutions even faster. An external help center empowers customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. They can use the rich text editor to create more informative explanations packed with images, GIFs and videos. For analytics, you can check Insights and connect KnowledgeBase with Google Analytics to dive deeper. With the LiveChat integration, your support team gets resources right inside the chat window, so they can provide detailed explanations in less than no time. Pick your brand colors, logo, favicon and boost the experience of your customers. The set-up takes just a few clicks.

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Product Description

KnowledgeBase helps you to manage your knowledge base, provide customer self-service and shift your support into a higher gear. KnowledgeBase is designed to help you organize, add and edit information and share it with both your team and your customers. With all the answers to hand, your agents can deliver solutions even faster. An external help center empowers customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. They can use the rich text editor to create more informative explanations packed with images, GIFs and videos. For analytics, you can check Insights and connect KnowledgeBase with Google Analytics to dive deeper. With the LiveChat integration, your support team gets resources right inside the chat window, so they can provide detailed explanations in less than no time. Pick your brand colors, logo, favicon and boost the experience of your customers. The set-up takes just a few clicks.

Overview by

Daniel Zielinski

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KnowledgeBase Media

KnowledgeBase Demo - Help Center Customization

KnowledgeBase Demo - Dashboard from Admin perspective

KnowledgeBase Demo - KnowledgeBase Insights

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SG

Siri G.

Mid-Market (51-1000 emp.)

9/12/2023

"Feedback collection process can be documented better"

3.5/5

What do you like best about KnowledgeBase?

Variety of articles and community engagement Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

Feedback process and implementation. it is hard to improve Review collected by and hosted on G2.com.

PS

Pranshu S.

Analyst

Security and Investigations

Enterprise (> 1000 emp.)

6/26/2022

"Complete Virtual Library"

4/5

What do you like best about KnowledgeBase?

This is a complete solution for managing/ storing all the information and the name itself justifies it. It makes accessing all the information- be it for the product, of any department or other services provided much easier. With a matter of few clicks, few can organize things better and access them whenever required. It makes an employee independent in terms of the required information they need to perform some tasks. Since all the information is live on Knowledge Base with all the relevant documents and other stuff, they do not need to wait for getting it over email, Slack, Teams etc. and this not only saves time but also enhances productivity.

It serves well both for the HRs and the New Joiners of an organization as it makes them equipped with all the information they need to perform, and they do not need to rush after anybody for getting soft copies of those presentations.

So, altogether, it’s a great product from user's point of view, it brings everybody on the same page and makes sure everybody has access to the same information across departments which eventually leads to better coordination and improved productivity/services. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

Could not think of any cons for the product so far, serving all our needs. Brilliant one. Maybe, a few more fonts and visual options would make it more intuitive. Review collected by and hosted on G2.com.

CC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/12/2022

"Nice and helpful internal knowledge management system"

3.5/5

What do you like best about KnowledgeBase?

It has a wonderful UI for the users which is very practical and helpful in looking for the knowledge/data/information customers are looking for while looking for response to their queries. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

System gets slow when uploading bid size screenshots or videos. They should provide facility to compress the files before uploading. Review collected by and hosted on G2.com.

IC

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

8/12/2022

"Good interface to solve customer queries"

4/5

What do you like best about KnowledgeBase?

It has many functionalities including Google analytics integration, media files upload for customer FAQs, Chatbot, Live Chat and customer insights and reports. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeBase?

Bit expensive on pocket for small firms, can be a deterrent for companies with low budget Review collected by and hosted on G2.com.