--- title: KnowledgeBase Reviews meta_title: 'KnowledgeBase Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how KnowledgeBase works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 4 scale: '5' date_modified: '2026-02-09' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # KnowledgeBase Reviews **Vendor:** Text **Category:** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) **Average Rating:** 3.8/5.0 **Total Reviews:** 4 ## About KnowledgeBase KnowledgeBase helps you to manage your knowledge base, provide customer self-service and shift your support into a higher gear. KnowledgeBase is designed to help you organize, add and edit information and share it with both your team and your customers. With all the answers to hand, your agents can deliver solutions even faster. An external help center empowers customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. They can use the rich text editor to create more informative explanations packed with images, GIFs and videos. For analytics, you can check Insights and connect KnowledgeBase with Google Analytics to dive deeper. With the LiveChat integration, your support team gets resources right inside the chat window, so they can provide detailed explanations in less than no time. Pick your brand colors, logo, favicon and boost the experience of your customers. The set-up takes just a few clicks. ## KnowledgeBase Reviews ### 1. Feedback collection process can be documented better **Rating:** 3.5/5.0 stars **Reviewed by:** Siri G. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about KnowledgeBase?** Variety of articles and community engagement **What do you dislike about KnowledgeBase?** Feedback process and implementation. it is hard to improve **What problems is KnowledgeBase solving and how is that benefiting you?** Easy article access and agents don't have to retype every time. consistency in response ### 2. Complete Virtual Library **Rating:** 4.0/5.0 stars **Reviewed by:** Pranshu S. | Analyst, Security and Investigations, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2022 **What do you like best about KnowledgeBase?** This is a complete solution for managing/ storing all the information and the name itself justifies it. It makes accessing all the information- be it for the product, of any department or other services provided much easier. With a matter of few clicks, few can organize things better and access them whenever required. It makes an employee independent in terms of the required information they need to perform some tasks. Since all the information is live on Knowledge Base with all the relevant documents and other stuff, they do not need to wait for getting it over email, Slack, Teams etc. and this not only saves time but also enhances productivity. It serves well both for the HRs and the New Joiners of an organization as it makes them equipped with all the information they need to perform, and they do not need to rush after anybody for getting soft copies of those presentations. So, altogether, it’s a great product from user's point of view, it brings everybody on the same page and makes sure everybody has access to the same information across departments which eventually leads to better coordination and improved productivity/services. **What do you dislike about KnowledgeBase?** Could not think of any cons for the product so far, serving all our needs. Brilliant one. Maybe, a few more fonts and visual options would make it more intuitive. **What problems is KnowledgeBase solving and how is that benefiting you?** It makes sure that the same information related to all the departments, products and services is available to everybody in the organization, so without any confusion team can coordinate and work effectively & efficiently. ### 3. Nice and helpful internal knowledge management system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about KnowledgeBase?** It has a wonderful UI for the users which is very practical and helpful in looking for the knowledge/data/information customers are looking for while looking for response to their queries. **What do you dislike about KnowledgeBase?** System gets slow when uploading bid size screenshots or videos. They should provide facility to compress the files before uploading. **What problems is KnowledgeBase solving and how is that benefiting you?** It helps in providing FAQs for customers along with media files. It is very easy to use for customers and has good response and very easy to manage interface. Create wonderful customer experience. ### 4. Good interface to solve customer queries **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about KnowledgeBase?** It has many functionalities including Google analytics integration, media files upload for customer FAQs, Chatbot, Live Chat and customer insights and reports. **What do you dislike about KnowledgeBase?** Bit expensive on pocket for small firms, can be a deterrent for companies with low budget **What problems is KnowledgeBase solving and how is that benefiting you?** We wanted to have a Chatbot to give answers to customer's without human Interaction for common queries, knowledge base has helped in setting up chatbot - [View KnowledgeBase pricing details and edition comparison](https://www.g2.com/products/knowledgebase/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-16+21%3A08%3A40+-0500&secure%5Bsession_id%5D=b4d5f393-f5f0-4c65-86fe-ae04df2e0f86&secure%5Btoken%5D=0d4ca7852fcc154cd24a629450f4eb01faa1177329b7490b346446489a329043&format=llm_user) ## KnowledgeBase Features **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top KnowledgeBase Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,417 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,952 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,599 reviews)