--- title: Klara Reviews meta_title: 'Klara Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 112 reviews by the users' company size, role or industry to find out how Klara works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 112 scale: '5' date_modified: '2026-07-17' parent_category: name: Patient Experience url: https://www.g2.com/categories/patient-experience-88bbaea1-3b81-4636-8255-4b3ab72d3675 --- # Klara Reviews **Vendor:** Klara **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Klara Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. ## Klara Pros & Cons **What users like:** - Users love Klara for its **user-friendly communication** , providing quick and safe interaction with their doctors' offices. (23 reviews) - Users love the **ease of use** of Klara, enjoying seamless communication and customization options for patient interactions. (21 reviews) - Users appreciate the **simplicity of patient communication** with Klara, enjoying easy access and outreach capabilities. (18 reviews) - Users recognize the **efficient texting communication** of Klara, enhancing patient interaction and streamlining operations effectively. (12 reviews) - Users praise the **easy and intuitive interface** of Klara, enhancing productivity and communication with patients. (11 reviews) - Messaging Management (10 reviews) - Customer Support (9 reviews) - Easy Access (9 reviews) - Navigation Ease (9 reviews) - Communication Efficiency (8 reviews) **What users dislike:** - Users find Klara's **limited features** frustrating, as it hampers easy use and lacks necessary customization options. (6 reviews) - Users experience significant **communication issues** with Klara, facing difficulties in accessing past conversations and receiving timely support. (5 reviews) - Users face **messaging issues** in Klara, including glitches, unclear messages, and difficulties in managing communications effectively. (5 reviews) - Users struggle with **search issues** in Klara, often unable to find closed conversations or locate patients efficiently. (5 reviews) - Users express frustration with **limited messaging features** , including small texts and lack of customization options. (3 reviews) - Poor Customer Support (3 reviews) - Software Bugs (3 reviews) - Technical Issues (3 reviews) - Difficult Navigation (2 reviews) - Difficult Setup (2 reviews) ## Klara Reviews ### 1. Effortless Patient Communication with Klara **Rating:** 4.5/5.0 stars **Reviewed by:** KRUNAL P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Klara?** I like that Klara makes it easy for patients to connect with us, and we can solve queries without the need for a call. The system is easy to learn, and we found it simple to use. Setting up Klara was straightforward, just requiring an email for signup. Initially, we were a small team of about 7 to 8 people, but now more than 20 people use Klara. **What do you dislike about Klara?** I think Klara could improve the time it stays active on the website. It logs off after 30 minutes, which is a bit inconvenient for me. **What problems is Klara solving and how is that benefiting you?** I use Klara to easily chat with patients about their appointment queries, medication refills, and records without calls. It simplifies connecting with patients and handling queries efficiently. **Official Response from Danielle Corrales:** > We're so glad to hear you're enjoying Klara, Krunal! Thank you for taking the time to share your thoughts. ### 2. Enhanced Patient Communication, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail S. | medical receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Klara?** I love using Klara for communicating with patients because it really allows for fast communication. I find the ease of the setup incredibly convenient, which means my team and I can start using it without any hassle. What stands out for me is how Klara organizes conversations efficiently, making it easier to keep track of patient interactions. Additionally, one of the valuable features of Klara is that patients are able to text pictures, which adds a level of accessibility and convenience in sharing necessary information quickly. Compared to the previous product we used, Klara offers more accessibility, making it a better choice for us overall. **What do you dislike about Klara?** I find Klara can be glitchy at times, which hinders its reliability during communication. Additionally, it's slow to update, which can be frustrating when immediate responses or actions are required. **What problems is Klara solving and how is that benefiting you?** I use Klara for fast, organized patient communication, ease of setup, and accessibility, allowing patients to text pictures. ### 3. Working with Klara **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Klara?** What I like best about Klara is its simple, user-friendly messaging system that feels just like texting. It makes communication between patients and healthcare staff quick, clear, and organized. I also appreciate how it integrates smoothly with our existing systems, saving time and reducing phone call volume. Overall, Klara improves efficiency while keeping patient care personal and responsive. **What do you dislike about Klara?** One downside of Klara is that it relies heavily on patients being comfortable with texting and smartphones, which can be challenging for older or less tech-savvy users. Sometimes notifications can be missed, leading to delays in communication. The platform also lacks more advanced automation or customization options for certain workflows. While overall effective, there's still room for improvement in adapting to diverse patient needs and preferences. **What problems is Klara solving and how is that benefiting you?** Klara is solving the problem of inefficient, time-consuming phone communication in healthcare settings. By offering secure, text-based messaging, it reduces phone tag and frees up staff time for more meaningful tasks. It also improves response times and keeps all patient conversations documented in one place. This has led to better patient satisfaction, streamlined workflows, and less stress for our team. **Official Response from Danielle Corrales:** > Thank you so much for taking the time to leave a review! We are happy to hear about how much you are enjoying Klara. ### 4. Organized, User-Friendly Messaging That Makes Patient Communication Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Klara?** It's organized and user friendly. Allows you to text patients back and receive photos. **What do you dislike about Klara?** It allows established patients to create a new patient chart even though they already have a chart since they're established. **What problems is Klara solving and how is that benefiting you?** Klara shows time stamp which is great for our patients who reach out to us for cancellations. ### 5. Effortless Organization and Communication with Klara **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Klara?** Klara is very simple to use and super convenient. I love how smooth the experience feels, it keeps everything organized and makes communication so much easier. **What do you dislike about Klara?** Not much, but sometimes it works a little slow on Mondays. **What problems is Klara solving and how is that benefiting you?** Klara is making communication with customers fast, and easy. **Official Response from Danielle Corrales:** > Thank you so much Eliud! We appreciate you taking the time to leave us a review. ### 6. Klara and its effective use. **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah K. | Certified medical assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Klara?** I love how easy it is to use and communicate with patients. **What do you dislike about Klara?** There is nothing that I have found that I dislike with klara. Everything is going well. **What problems is Klara solving and how is that benefiting you?** It is solving problems such as how fast and quick we can communicate with patients and upload documents. **Official Response from Travis Wachter:** > We value your feedback, Deborah! Thank you for choosing to share your experience. ### 7. Klara is a great choice for your practice **Rating:** 5.0/5.0 stars **Reviewed by:** Shirin V. | Clinic Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Klara?** What I like best about Klara is it is HIPAA compliant and the ease in chatting with our patients as needed. You can customize groups for the messages to come to specific people in the practice. I like having the capability of reassigning a message to someone specific to handle for the patient. **What do you dislike about Klara?** I do not have anything that I do not like at this time. **What problems is Klara solving and how is that benefiting you?** As technology continues to be such a large part of everyone's everyday lives, the ease of texting the practice is sometimes more convenient than making a phone call. **Official Response from Travis Wachter:** > Thank you for your feedback, Shirin! We love to hear how Klara has improved your practice. ### 8. Easy Video Features Make Online Visits a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Klara?** I like having the options to use the easy video features for online visits **What do you dislike about Klara?** I really enjoyed using this app and did not experience any issues **What problems is Klara solving and how is that benefiting you?** This app helps me save time and money! I like the convenience of using Klara! ### 9. Klara Utilization in Ophthalmology **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Klara?** Klara has really improved our capacity on communicating with our patients. It has significalty reduced our outgoing calls. We utilize it for self scheduling, as well, for routine eye exams with our Optometrists. We are able to request information needed from our patients very quickly. We also use it for estatements and surgery payment deposits. It has helped streamline many of our manual processes. Looking forward to future enhancements ! was easy to implement and is very easy to use. **What do you dislike about Klara?** Klara needs to be whitelisted with Mod Med. Also when a patient cancels or requests to reschedule, it takes the patient off the schedule - which is great. But if the patien then turns around before the appointment and changes it to Confirm, it puts them back in that slot. At times this creates double booking because that slot could have already been filled. **What problems is Klara solving and how is that benefiting you?** We were having to make alot of outbound calls, especially from the call center. So our answering phones percentage was extremely poor. Having Klara being used by the call center has allowed our answer rate to be at 80% and higher for inbound calls. We were struggling at 50% answer rate. When a patient is scheduled an appt, either via the call center or after a check out, Klara automatically sends them their scheduled appt date and time. We have been able to send requests for certain information and patients are able to submit it through Klara and it is imported into their chart. **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara, Michelle. Thank you for taking the time to share your experience! ### 10. Its ease to use to communicate with patient **Rating:** 5.0/5.0 stars **Reviewed by:** Bhgaya R. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Klara?** Ease to use we can communicate with the patient **What do you dislike about Klara?** Limited features,Confusing interface,Privacy concerns **What problems is Klara solving and how is that benefiting you?** Phone Tag & Missed Calls **Official Response from Danielle Corrales:** > Thank you for leaving a review Bhgaya! We're so glad to hear you're enjoying Klara. ## Klara Discussions - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment - [View Klara pricing details and edition comparison](https://www.g2.com/products/klara/reviews/klara-review-4144299?section=pricing&secure%5Bexpires_at%5D=2026-07-18+09%3A44%3A34+-0500&secure%5Bsession_id%5D=e8a633d4-333a-4857-9df2-cb4b3092344c&secure%5Btoken%5D=0bd8a02e81c1afaf560cea3943796593eea0874ba0c9943456b12d28eae4aedd&format=llm_user) ## Klara Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Administration** - Practice Branding **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Klara Alternatives - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [Artera](https://www.g2.com/products/artera/reviews) - 4.8/5.0 (89 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)