The G2 on Kintone

Kintone Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Kintone to have a very easy-to-learn interface, enabling quick edits and customized application development. (18 mentions)

Users love Kintone's versatile features that enhance project management, communication, and data integration seamlessly. (17 mentions)

Users praise Kintone's friendly and helpful customer support, making product implementation and problem-solving a breeze. (16 mentions)

Users appreciate the customization options in Kintone, allowing them to build tailored apps easily for various needs. (12 mentions)

Users value the customization options in Kintone, allowing for tailored databases and seamless integration with existing systems. (12 mentions)

Users experience missing features that hinder usability, particularly for non-tech-savvy individuals and reporting needs. (8 mentions)

Users find the learning curve steep for non-tech oriented individuals, making adaptation to Kintone challenging. (4 mentions)

Users find filtering issues prevalent in Kintone, with challenges in searching, sorting, and exporting data effectively. (3 mentions)

Users note limited features in Kintone, which can hinder usability and require dependence on third-party tools. (3 mentions)

Users find the poor interface design of Kintone challenging, especially for those not tech-savvy. (3 mentions)

Users find Kintone has poor usability, facing challenges with sorting data and limited reporting options. (3 mentions)

Users find Kintone complex and not user-friendly, particularly for those lacking technical skills, causing frustration. (2 mentions)

Users find learning difficulties with Kintone, primarily in editing procedures and understanding email notifications. (1 mentions)

Top Pros or Advantages of Kintone

1. Ease of Use

Users find Kintone to have a very easy-to-learn interface, enabling quick edits and customized application development.

See 18 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Nothing Beats Kintone for User-Friendly Customization."

What do you like about Kintone?

Open-ended customization. Technical support (although it is so simple & easy to use that you will barely need it). System stability. Price.

Christian A.

Mid-Market (51-1000 emp.)

4.5/5

"Kintone for CRM"

What do you like about Kintone?

Ease of making edits/developing our own applications A friendly and helpful front-end sales and support process Quick, easy to use online interface

2. Features

Users love Kintone's versatile features that enhance project management, communication, and data integration seamlessly.

See 17 mentions

See Related User Reviews

Kemberly T.

Small-Business (50 or fewer emp.)

5.0/5

"CRM for Technical Assistance Management"

What do you like about Kintone?

Kintone's response rate and training tools have been the best thing about adopting this service. Our Customer Support Rep. had several Zoom trainings

Stephen R.

Small-Business (50 or fewer emp.)

4.0/5

"Modular, easy to modify and use"

What do you like about Kintone?

My company uses Kintone to store our vendor and individual site information. What I like is how easy it is to modify and use. It also syncs data with

3. Customer Support

Users praise Kintone's friendly and helpful customer support, making product implementation and problem-solving a breeze.

See 16 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Nothing Beats Kintone for User-Friendly Customization."

What do you like about Kintone?

Open-ended customization. Technical support (although it is so simple & easy to use that you will barely need it). System stability. Price.

Mike E.

Small-Business (50 or fewer emp.)

5.0/5

"I have found Kintone the best platform to develop my special CRM"

What do you like about Kintone?

Because I know relational database design from an earlier life; the build for my special needs has been intuitive, and very fast with little help from

4. Customization

Users appreciate the customization options in Kintone, allowing them to build tailored apps easily for various needs.

See 12 mentions

See Related User Reviews

Stephen R.

Small-Business (50 or fewer emp.)

4.0/5

"Modular, easy to modify and use"

What do you like about Kintone?

My company uses Kintone to store our vendor and individual site information. What I like is how easy it is to modify and use. It also syncs data with

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Kintone streamlined our workflows and improved collaboration with clients."

What do you like about Kintone?

I can quickly create reports without needing a ton of technical expertise. UI is lso very friendly considering the many functions it can do.

5. Customization Options

Users value the customization options in Kintone, allowing for tailored databases and seamless integration with existing systems.

See 12 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Nothing Beats Kintone for User-Friendly Customization."

What do you like about Kintone?

Open-ended customization. Technical support (although it is so simple & easy to use that you will barely need it). System stability. Price.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Kintone has a lot of flexibility to make custom databases track customers, products, docs., etc."

What do you like about Kintone?

You can customize and create databases based on your specific needs. You can use it as a CRM or even for basic billing functions.

Top Cons or Disadvantages of Kintone

1. Missing Features

Users experience missing features that hinder usability, particularly for non-tech-savvy individuals and reporting needs.

See 8 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Nothing Beats Kintone for User-Friendly Customization."

What do you dislike about Kintone?

Although it is not designed as an accounting application, it would be nice to have some more basic accounting features for totaling monthly & year

Melanie R.

Small-Business (50 or fewer emp.)

4.0/5

"Versatile and fairly easy to use"

What do you dislike about Kintone?

It is not always user friendly for people who are not tech oriented, which most everyone in my office is not. It also does not allow searching of name

2. Learning Curve

Users find the learning curve steep for non-tech oriented individuals, making adaptation to Kintone challenging.

See 4 mentions

See Related User Reviews

Melanie R.

Small-Business (50 or fewer emp.)

4.0/5

"Versatile and fairly easy to use"

What do you dislike about Kintone?

It is not always user friendly for people who are not tech oriented, which most everyone in my office is not. It also does not allow searching of name

Alex L.

Small-Business (50 or fewer emp.)

5.0/5

"Flexible Database with endless integration possibilities"

What do you dislike about Kintone?

Building reports or dashboards can be difficult, would be nice to have added features for this, but it is a database afterall.

3. Filtering Issues

Users find filtering issues prevalent in Kintone, with challenges in searching, sorting, and exporting data effectively.

See 3 mentions

See Related User Reviews

Melanie R.

Small-Business (50 or fewer emp.)

4.0/5

"Versatile and fairly easy to use"

What do you dislike about Kintone?

It is not always user friendly for people who are not tech oriented, which most everyone in my office is not. It also does not allow searching of name

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Kintone has a lot of flexibility to make custom databases track customers, products, docs., etc."

What do you dislike about Kintone?

It's a small grip, but you can filter or sort data from a table created. For example, say you create a table for customer contacts. If you put a cus

4. Limited Features

Users note limited features in Kintone, which can hinder usability and require dependence on third-party tools.

See 3 mentions

See Related User Reviews

Stephen R.

Small-Business (50 or fewer emp.)

4.0/5

"Modular, easy to modify and use"

What do you dislike about Kintone?

The main upside to Kintone is also the main downside, I.E. It's cloud based. I wish there were a desktop version that still connected to the cloud dat

Mike E.

Small-Business (50 or fewer emp.)

5.0/5

"I have found Kintone the best platform to develop my special CRM"

What do you dislike about Kintone?

Kintone is missing some features that occur in most other applications I've tried - like formatting a phone number (xxx) xxx-xxxx - we read this bette

5. Poor Interface Design

Users find the poor interface design of Kintone challenging, especially for those not tech-savvy.

See 3 mentions

See Related User Reviews

Melanie R.

Small-Business (50 or fewer emp.)

4.0/5

"Versatile and fairly easy to use"

What do you dislike about Kintone?

It is not always user friendly for people who are not tech oriented, which most everyone in my office is not. It also does not allow searching of name

Stephen R.

Small-Business (50 or fewer emp.)

4.0/5

"Modular, easy to modify and use"

What do you dislike about Kintone?

The main upside to Kintone is also the main downside, I.E. It's cloud based. I wish there were a desktop version that still connected to the cloud dat

6. Poor Usability

Users find Kintone has poor usability, facing challenges with sorting data and limited reporting options.

See 3 mentions

See Related User Reviews

Melanie R.

Small-Business (50 or fewer emp.)

4.0/5

"Versatile and fairly easy to use"

What do you dislike about Kintone?

It is not always user friendly for people who are not tech oriented, which most everyone in my office is not. It also does not allow searching of name

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Kintone has a lot of flexibility to make custom databases track customers, products, docs., etc."

What do you dislike about Kintone?

It's a small grip, but you can filter or sort data from a table created. For example, say you create a table for customer contacts. If you put a cus

7. Complexity

Users find Kintone complex and not user-friendly, particularly for those lacking technical skills, causing frustration.

See 2 mentions

See Related User Reviews

Melanie R.

Small-Business (50 or fewer emp.)

4.0/5

"Versatile and fairly easy to use"

What do you dislike about Kintone?

It is not always user friendly for people who are not tech oriented, which most everyone in my office is not. It also does not allow searching of name

Michael H.

Small-Business (50 or fewer emp.)

4.0/5

"Simple and Straightforward"

What do you dislike about Kintone?

Somtimes the features can be too simple, but most of the things we need it for work great

8. Learning Difficulty

Users find learning difficulties with Kintone, primarily in editing procedures and understanding email notifications.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Customizable and Easy To Use"

What do you dislike about Kintone?

There were some limitations with some of the tools and sometimes they weren't super straightforward. Its also sometimes a bit slow to update records.

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Graziana C.

IT Manager

Financial Services

Small-Business (50 or fewer emp.)

11/20/2025

"Powerful No-Code App Builder with Outstanding Flexibility"

4.5/5

What do you like best about Kintone?

Kintone is extremely impressive, with remarkable app building capabilities that are done without any coding

The program is flexible, accommodating many operations in a firm, from HR processes, CRM, customer support, project management, among many.

Kintone brings the concept of team work in our workspace, allowing us to have solid conversations, share files or data and even assign tasks

The app has significantly eliminated the manual stress, where it offers instant alerts, when status change it notifies us and the app set triggers

Kintone has robust database capabilities, where it applies its features to link us with different data links

Business users doesn’t require coding skill to build operational apps and this is done so fast

Kintone ensures that our workspace environment is secure and all compliance guidelines are followed Review collected by and hosted on G2.com.

What do you dislike about Kintone?

Kintone lacks a sleek or modern interface, and this affects its operational performance

The app is not strong to handle advanced automation that demands JavaScript customization Review collected by and hosted on G2.com.

What problems is Kintone solving and how is that benefiting you?

Kintone promotes the centralization of all business systems and data, making it possible for every stakeholder to access, share, or track information directly from the app. The platform streamlines task sharing and assignment, supports approval processes, and automates many routine workflows. It is versatile enough to manage a variety of functions, such as CRM, form building, and ticketing systems, which helps prevent the problem of having too many separate apps. Kintone empowers staff and employees to address most system issues and set up automations, reducing manual workload and minimizing reliance on developers. The history tracking feature enhances transparency and accountability, allowing us to effectively monitor all company operations. Review collected by and hosted on G2.com.

Edoardo L.

Senior security manager

Automotive

Small-Business (50 or fewer emp.)

11/20/2025

"Empowers Teams with Custom Apps and Seamless Collaboration"

4.5/5

What do you like best about Kintone?

Kintone is a robust platform that empowers non-technical staff to create custom business apps, largely thanks to its helpful templates. The app offers a high degree of customization, accommodating various business models to help users achieve their specific goals. Kintone features a well-structured database that provides clear guidance during the app creation process. It also fosters collaboration, enabling team members to share insights and ideas both before and after developing a business plan. In addition, advanced app developers can take advantage of Kintone’s extended functionality to support their more complex needs. The platform places a strong emphasis on security, ensuring that companies remain compliant with all relevant business and market standards. Deployment and configuration are straightforward, and the availability of reusable templates further streamlines the user experience. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

The interface for Kintone is extremely serious and technical, less friendly and attractive

The app has report constraints, where large data models fails to operate effectively in this app Review collected by and hosted on G2.com.

What problems is Kintone solving and how is that benefiting you?

Kintone provides us with a more organized method for managing and controlling our databases, which helps us develop tailored business applications. We benefit from real-time visual insights that clearly illustrate our workflows and the conversations that occur both before and after we create a specific business app. The need to hire highly skilled developers for custom applications is also reduced, allowing companies to better manage their expenses and keep costs down. Most of our processes are now automated, including approvals, workflow management, and task assignments, among others. We have unified our database, establishing a structured process for accessing and sharing data throughout our network. The application is built to meet all legal requirements, ensuring that our database remains secure and accessible at all times. Review collected by and hosted on G2.com.

Tyler B.

CTO

Small-Business (50 or fewer emp.)

12/5/2024

"Does everything we need without the need for a developer. Still as effective as ever!!!"

5/5

What do you like best about Kintone?

Love how easy it is to use and create workflows to manage our business, even without a dedicated developer. I am shocked at how flexible it is and how much we have been able to automate and integrate with other systems we use. Support is great, cost is incredibly low, and the options are endless. We won't be switching anytime soon. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

Not really any thing that we would suggest or point to. We love Kintone and continue to find new uses and applications for it within our business and managing our processes. Seriously, we have 0 complaints or issues with Kintone. Review collected by and hosted on G2.com.

What problems is Kintone solving and how is that benefiting you?

We have a multi step process that involves different departments and separate workflows that are managed in separate Kintone applications that link together and share information between them. It allows us to seamlessly work on order processing on 2 different levels at the same time to properly manage purchase orders and delivery of those items. We also have a customized set of documents that we need signed by our customers and all of that is automatically generated and sent out at the push of a button in Kintone because of integrations with other service providers. And all of this can be managed and run by the individual person assigned to each part of the process, which keeps everyone on track and aware of the work that is in their queue. Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello Tyler,

Thank you for the positive feedback! We're happy to hear that Kintone is meeting your expectations.

As always, please reach out to support@kintone.com if you need any help.

Sincerely,

Vik - Kintone team

Adam C.

Operations Manager

Small-Business (50 or fewer emp.)

4/8/2025

"Simplified our "old way" of doing things"

5/5

What do you like best about Kintone?

When I started working here, the company had been using an excel sheet to do their daily and weekly reports. Often, someone would accidently save over the master, delete or change formulas, or save their version in different locations. This made things very difficult. It didn't take me very long to convert this into Kintone and centralize all of our reports into one location. We now use Kintone for many of our tracking processes every day, and it makes keeping track of everything so easy. When I do quarterly reports, exporting the right data is a snap. What's more, any time that I have a question or need help finding a solution, customer support is there for me. They make it too easy. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

I honestly haven't found any downside yet! Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello Adam,

Thank you for your awesome review! We're excited that Kintone helps you centralize and secure your data and operations.

In addition, it's great that you found our support team helpful.

You can contact us anytime at support@kintone.com if you need further assistance.

Best,

Kintone Team

Drew Elisabeth A.

Event Manager

Small-Business (50 or fewer emp.)

4/3/2025

"Kintone Review"

5/5

What do you like best about Kintone?

Kintone has been an excellent platform for our team’s transition. We appreciate the well-structured organization of the apps, the flexibility of customization within each one, and, most importantly, the outstanding customer service we’ve received throughout the setup process. The support team has made our onboarding experience seamless, reinforcing our confidence in the platform. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

After using Kintone for a couple of months, we have yet to find anything we don’t love about it. If anything, our only regret is not discovering it sooner! Review collected by and hosted on G2.com.

What problems is Kintone solving and how is that benefiting you?

Kintone is transforming the way we manage our data by providing a centralized database—something we previously lacked. With several hundred faculty members and nearly a thousand courses taught in our program over the past 70 years, this platform is streamlining information, allowing us to easily connect faculty to the courses they've taught and track how multiple instructors have taught a course over time. Additionally, we’re using Kintone to organize program enrollment and monitor registrations on a week-by-week basis. The ability to compare trends from previous years and visualize data through graphs has been invaluable. This system has significantly simplified looking up past courses, assigning new course numbers, and overall program management for our team. Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello Drew Elisabeth A.,

Thank you for your awesome review! We're excited to hear that Kintone helps you centralize your data, customize, and manage multiple operations.

In addition, it's great that you found our support team helpful during the pre- & post-purchase process.

You can reach out to us anytime at support@kintone.com

Amanda S.

Director of Mission Support

Small-Business (50 or fewer emp.)

4/3/2025

"Kintone is a life saver!"

5/5

What do you like best about Kintone?

Kintone has been a breathe of fresh air compared to the numerous platforms our company was using.The sales team and tech support are top notch (thanks Chase, Elias & Mayoo)! It took us a while to make a final decision on purchase, and they were patient and helpful through the entire experience.Not only is Kintone an excellent platform, the employees behind it make the service worth every penny spent and more! Review collected by and hosted on G2.com.

What do you dislike about Kintone?

Nothing to dislike so far! Everything I've done in Kintone has been wonderfully easy. Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello Amanda,

Thank you for your awesome review! We're excited to hear that Kintone helps you centralize your data and manage multiple operations.

In addition, it's great that you found our support team helpful during the pre- & post-purchase process.

You can reach out to us anytime at support@kintone.com

David A.

Vice President of Sales

Mid-Market (51-1000 emp.)

4/4/2025

"Kintone has saved the day for our company"

5/5

What do you like best about Kintone?

We needed to move our forecasting and pricing system out of excel into a database format. I love that we have all the functionality of excel with all the permissions and flexibility of a database. We were able to implement a fully functioning system in a fraction of the time and still have all the flexibility that we loved from excel. The migration went very well, and setup was a breeze. I have told several industry friends that they should look into Kintone. We use it everyday with our entire team and we integrate it into our domo system for reporting. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

Nothing, it has met our needs completely. Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello David,

Thank you for your awesome review! We're excited that Kintone helps you centralize your forecasting and pricing operations.

In addition, it's great that you could easily migrate and set up with the help of our support team.

You can contact us anytime at support@kintone.com if you need further assistance.

Best,

Kintone Team

Jay M.

Executive Director

Small-Business (50 or fewer emp.)

11/22/2021

"Kintone is a Solution!"

5/5

What do you like best about Kintone?

I like that it is a Zapier friendly and a user friendly database that I can tailor to the specific needs of an individual organization I serve. The fact that you can administer users for different access levels is great for working with groups and agencies outside of your organization. It is a great collaboration tool!

Kintone is incredibly flexible and useful. As a small / nonprofit business consultant, I always recommend Kintone for accomplishing specific tasks for the organization. Kintone allows me to create effective and efficient means of collecting and reporting data based on what the organization needs and not what some other software provider would say that they need.

Customer service is phenomenal. I have not had better service with any other type of software vendor than what I receive from Kintone. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

Kintone does have chart features, but I wish they were more forward facing. As it is, I typically export the .csv data and then create my own chart. Having additional parameters would be a great enhancement, but may not be worth the additional development cost. Review collected by and hosted on G2.com.

Response from Joe Beeso of Kintone

edit

Hello Jay,

Thank you for your awesome review! We're excited to hear that Kintone helps to access your data & manage multiple operations.

In addition, it's great that you've been able to connect other pieces and services through Zapier. Integrations are perfect for helping monitor third-party services right in Kintone.

Please let us know if we can be of further assistance.

Sincerely,

Joe Beeso

Customer Success

Kyle B.

Senior Analyst

Small-Business (50 or fewer emp.)

12/12/2024

"Kintone Database Operations and Management"

5/5

What do you like best about Kintone?

Using Kintone has been extremely helpful for my database work. It has allowed me to organize my data in a digestible format and manage updates seamlessly. Extracting data is smooth and easily pairs with my applications. Kintone customer support has been extremely diligent in their response to my queries. I find Kintone to be very helpful in a number of use cases. Implementation of this platform was excellent. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

So far, I have not encountered any issues that have encumbered my work. Kintone continues to update their platform allowing for easier navigation. Communication with Kintone customer support has been attentive. Review collected by and hosted on G2.com.

What problems is Kintone solving and how is that benefiting you?

Kintone allows we to organize all of my data into a concise and digestible format. Making updates to this data is very manageable. I am able to easily extract this data which allows me to seamlessly share this with clients and coworkers. Kintone has saved me time in this regard which allows me to focus on other work. Kintone has expedited my day to day work. Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello Kyle,

Thank you for the positive feedback! We're happy to hear that Kintone is meeting your expectations.

As always please reach out to support@kintone.com should you need any help.

Sincerely,

Vik - Kintone team

Stephen R.

Project Manager

Small-Business (50 or fewer emp.)

12/6/2024

"Modular, easy to modify and use"

4/5

What do you like best about Kintone?

My company uses Kintone to store our vendor and individual site information. What I like is how easy it is to modify and use. It also syncs data with our ticketing software relatively painlessly. Review collected by and hosted on G2.com.

What do you dislike about Kintone?

The main upside to Kintone is also the main downside, I.E. It's cloud based. I wish there were a desktop version that still connected to the cloud database, but didn't require a browser. What I find myself doing, is using a separate, dedicated web browser to access Kintone, and a different browser for our ticketing system. This is to prevent accidently closing the wrong window when I'm working a lot of concurrent tickets. Review collected by and hosted on G2.com.

Response from Ruthvik Mugala (Vik) of Kintone

edit

Hello Stephen,

Thank you for the feedback! We're happy to hear that Kintone is meeting your expectations.

I'll also relay your feedback for a desktop version to the appropriate team.

As always, please reach out to support@kintone.com if you need any help.

Sincerely,

Vik - Kintone team