Kintone has been instrumental in helping our office stay organized while managing a high volume of cases. One of its greatest strengths is the platform’s flexibility and customizability. As grantor requirements evolve, our Kintone program team can create or modify database fields to capture the specific information needed, ensuring we can track case activity and report accurately. Review collected by and hosted on G2.com.

I don't experience any downsides to using Kintone. Review collected by and hosted on G2.com.

Kintone's greatest strength is its flexibility. We can easily create and customize business applications to fit our specific workflows without heavy development effort. It helps centralize data, streamline processes, and improve collaboration across our organization. Review collected by and hosted on G2.com.

While Kintone is very flexible and easy to customize, some advanced configurations and integrations can require additional technical knowledge. The user interface could also be more modern and intuitive in certain areas. In addition, managing a large number of apps can become complex as the organization grows, requiring clear governance and administration practices. Review collected by and hosted on G2.com.

They built the database to match what I had in mind for my company, and I was able to accomplish what I needed through the database. Review collected by and hosted on G2.com.

Everything has to be entered exactly as written. Instead of being able to search regardless of capitals or lowercase, or to recognize typos and similar spellings, it feels like I have to guess the exact wording every time. I really wish it could handle those differences, because it would save me time trying to figure out the precise way to type it. As a small business owner, that time is valuable. Review collected by and hosted on G2.com.

I like that it is easy to create custom apps and workflows with little need for coding experience. I have made several apps for different programs within one organization and I like how it is easy to set up reporting features to quickly give program updates and understand bottle neck areas. The fees are very reasonable. The Kintone support staff have always been able to address my questions quickly and help me make my vision work within the app using native plugins etc. Review collected by and hosted on G2.com.

I think it would be nice to have more options to customize the aesthetic, but it isn’t essential to the app’s functionality. Review collected by and hosted on G2.com.

I like the built-in audit tracking, and notifications features. I also like the flexibility of how we can easily build plugins to enhance the features. Its cost effective for us to introduce across projects, the interface is very intuitive to use, the support we receive from our kintone rep whenever we have questions is always appreciated. Review collected by and hosted on G2.com.

The daily API limit is a bit worrisome at times, we had times where we came close to reaching that which would be a very big problem if our forms would just stop working. Also, the MyForm add-on, (which I know is a 3rd party but you should reach out to them and encourage them to update it) is not ADA compliant which is a requirement that was rolled out at the federal level this year. We hope that either Kintone extends the tech to not need the 3rd party provider, or the 3rd party provider updates their ADA markup on their public forms. Review collected by and hosted on G2.com.

I love how customizable the applications are. I can set up the apps to do just about anything I need. If there isn't a native option, it's very simple to upload a script. The options available for me on the back end make data entry much easier and more streamlined for my team on the front end. Our metrics have actually improved significantly simply due to the increased ease of recordkeeping. It's also easy to set up reports, including for metrics that need to be assessed on a recurring basis. The pricing structure is affordable for our small team. Review collected by and hosted on G2.com.

I'm very satisfied with Kintone, but there are a couple of small things I think can be improved. One, I believe it's necessary to have somebody on your team who is capable of building and maintaining apps. Customer service is highly responsive, but if you lack somebody who is tech-savvy, getting in touch with your representative could slow things down and be a disadvantage under time pressure. I also wish there were easier/better options for downloading records and reports. It would be really nice to be able to download individual records as Excel or text files. There are a couple very small, but annoying performance issues, like data entry progress getting lost on occasion, but we have found ways to mitigate this. Review collected by and hosted on G2.com.

The product is great! The ability to build our own apps means that we are able to collect and use our data in ways that meet our unique needs. Mike has been great in assisting us with the initial builds so that we learned how best to use the service. He quickly and thoughtfully answered our questions. We are able to integrate our apps to meet our needs. The price is very reasonable, especially once you learn everything you can do with Kintone. I researched several different companies, but once I found Kintone, I didn't recommend any other to my boss. Kintone is an exceptional tool that has transformed how we manage our data. Its standout feature is the ability to build custom apps tailored to our unique business requirements, allowing us to collect and utilize data exactly how we need to. The onboarding experience was fantastic; Mike provided invaluable support during our initial builds, helping us understand the platform's full potential by answering our questions quickly and thoughtfully. The seamless integration capabilities further ensure our apps work exactly the way we need them to. Given the platform's versatility, the pricing is very reasonable. After researching several alternatives, I was so impressed with Kintone that it was the only solution I recommended to my leadership team. I especially like that I can manage the view in Kinton for the other users in our organization so that they only see what they need to see. Review collected by and hosted on G2.com.

I haven't found anything yet that I dislike. Review collected by and hosted on G2.com.

The technical support and responsiveness, especially when we have new/additional needs. Also, for such a ro Review collected by and hosted on G2.com.

Everything works great, but if I had to recommend any improvement, I'd say the interface could be more attractive/visually appealing. Review collected by and hosted on G2.com.

Kintone gave our operations team enough control to adjust forms, add fields, and refine views without turning every small request into a development ticket. That independence is useful, but we learned fairly quickly that no-code does not mean no governance. During the first few months, too many people had permission to change applications, and the result was predictable: duplicate fields, inconsistent naming, and formulas that only made sense to the person who created them. We eventually assigned an owner to each app, introduced conventions for field codes, and added a review step before changes reached production. Lookup and Related Records have been especially valuable when several workflows depend on the same information. Instead of copying the client, project, technical owner, and contract type into every new record, we pull those values from the source app and display linked requests, incidents, or deliveries inside the main record. To non-technical users, it feels like they are working in a single system. Underneath, we can still keep separate apps with cleaner responsibilities and avoid turning one giant form into the company’s entire operating model. Review collected by and hosted on G2.com.

Kintone gives us enough visual flexibility for internal applications, but it starts showing its limits when the experience needs to feel highly tailored. Fields, groups, tables, and spacing are easy enough to arrange, but precise control over labels, responsive behavior, layouts, or interactive components usually means adding JavaScript, CSS, or a plug-in. We ran into that while building an app for field technicians. The team wanted every piece of information visible on a single screen so they would not have to move through tabs or extra steps, and we tried to accommodate it. The form technically worked, but it became dense, slower to scan, and harder to use on smaller screens. We spent some time trying to improve it with CSS before accepting that the problem was not the styling. The structure itself was overloaded. Simplifying the form and showing only the information technicians needed at each stage produced a much better result than continuing to decorate a layout that had already become too complicated. Review collected by and hosted on G2.com.

Kintone helped us move from an outdated excel spreadsheet into a database. We log every new order in Kintone and it tracks all the data, including proofs, customer information, part numbers, etc. Review collected by and hosted on G2.com.

The UI isn't super modern, but it's fine. Sometimes there's software specific limitations we run into. Review collected by and hosted on G2.com.