Kinetic Data Reviews & Product Details

The best part about KD has been having the developer, Unus, who has created a CRM for our martial arts team and it's been incredible to have someone who both knows the art and how to run a school as the creator of our CRM. Cassy has also been very helpful by giving us new tools to onboard clients. Review collected by and hosted on G2.com.

So far our experience with the developer has been great. He's very attentive and open to any suggestions or changes we may need. The biggest struggle we had was getting the software off the ground in the US (at first). Review collected by and hosted on G2.com.

Support staff are very helpful and professional. Genuinely concerned about our success. Review collected by and hosted on G2.com.

Our transition from the prior version has taken longer than expected. We are running in our own environment and it has taken a considerable amount of support from Kinetic to get that environment operational and stable. I suspect running in their hosted environment would have reduced the implementation time considerably but that was not an option for us. Review collected by and hosted on G2.com.

We recently launched their web-based portal. They did excellent work to provide us with a new portal, which was quicker loading compared to our old server calendar. They also helped us improve the features and accommodate our requests if possible. Review collected by and hosted on G2.com.

As of now, nothing. Some of our requests are restricted due to the main account we used that's integrated into Kinetic Calendar. Review collected by and hosted on G2.com.

The product's flexibility is where it really shines. The low-code functionality lets me quickly spin up forms and small applications while the ability to custom code solutions lets me add additional functionality to the platform. Review collected by and hosted on G2.com.

I can't really think of anything I dislike at this time. Review collected by and hosted on G2.com.

We've had Kinetic Data solutions in our environment for over a decade, providing our employees a method for submitting issues and requests for service via online forms to our IT department. We are now working with Kinetic Data to upgrade to their hosted Kinetic CE application, and they have been tremendous partners with us in this undertaking. The team at Kinetic Data brings deep experience, technical skill, and creativity to the table in every interaction we have with them. Topping that off with their commitment to their customers makes working with Kinetic Data a success for us. The solutions we are developing with them in the Kinetic CE platform will enhance our ability to automate workflows into and outside of our ITSM application, as well as expand our capabilities for automation in other processes such as access management and onboarding/offboarding. The team at Kinetic has a wealth of ideas to draw on from real-world problems they've solved across their diverse customer base, and in working with them through this upgrade that experience has proven very helpful. Review collected by and hosted on G2.com.

In our 10+ years of working with the Kinetic team, we have not encountered any dissatisfier that we were not able to work through with them to achieve a satisfactory outcome. Review collected by and hosted on G2.com.

What I liked the best is their Kinetic Task offering; it i's one the best flow management systems I've ever used. easy to learn/use, good use of visualization, integration with about everything that you can think of. Review collected by and hosted on G2.com.

What I disliked was that error management, it was sometimes cumbersome to deal with, the log pages only go back a few hundred lines,, and it wasn't easy to filter and locate something that happened at a specific time without downloading the files and combing through it. Another aspect was the lack of being able to write your own mini-REST API endpoints on the Kinetic Request platform to tie to other systems (this is for version 2.4.1, I believe these things were added in the later version) Review collected by and hosted on G2.com.

The product is extremely flexible and extensible. There have been very few problems that we've been unable to solve with the product. We are extremely fond of the ease of writing API interfaces to new sources as we need them. The ability to fully customize approval workflows, actions required by staff and submitters and integration with our ITSM System and CMDB make the product very powerful. We also find their support team extremely responsive and very helpful. Review collected by and hosted on G2.com.

Our only dislike has been the difficulty of interfacing with external systems to populate dropdowns in the front end of the application, HOWEVER, their team ahs been VERY responsive in getting new interfaces created as necessary. Review collected by and hosted on G2.com.

The ability to have discussions with our end user. This allows us to get the necessary details to resolve the issue or deliver the requested service. There's no need to call them and hope they're not in a meeting or otherwise unavailable. We can also get confirmation from the end user that the solution solved their problem via discussions so we ensure there is only one ticket per request. Review collected by and hosted on G2.com.

I'm finding it a little difficult to completely rebrand the front end of the service desk. I would like there to be more of our firm's logo there than KinOps, but this is not a high priority thing for us right now. Review collected by and hosted on G2.com.

Brent, James, Austin, Matt, and company are exceptionally dedicated and exemplary support engineers. Review collected by and hosted on G2.com.

Older versions have issues, but support is very helpful. Review collected by and hosted on G2.com.

Communication is big challenge in a complex IT environment. When it comes to enterprise BPM, our emphasis is always on security, productivity and cost saving. Ever since we adapted Kinetic Data tools five years ago, our organization has grown in size, but the automation team has stayed the same. That tells a lot about a product’s reliability, productivity and its adaptability.

We have been using Kinetic Data solutions to help us streamline business processes for five years now. As in any government entity, requests always need approvals which could be a lengthy process and time consuming. Kinetic Data offers a comprehensive ERMS solution to help standardize approval processes and meet SLTs for our customers. This tool is so powerful that we feel we could orchestrate all our workloads in the IT shop. That also includes integrations with 3rd party software, overnight batch jobs and custom requests. We have automated server provisions processes (core of our business) and send notifications to customers at the end of workflow. User experience has improved exponentially since product was deployed in 2015. Communication has never been better among stake holders - management, engineers, operation staff and customers. Review collected by and hosted on G2.com.

Kinetic Data has some great talents in their team. The support is very responsive and helpful. Developers are easy to reach and eager to explore new ideas. They also have a community site filled with training courses, documentation, downloads and tips. Review collected by and hosted on G2.com.