# Kinetic Data Reviews **Vendor:** Kinetic Data **Category:** [Workflow Management Software](https://www.g2.com/categories/workflow-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 20 ## About Kinetic Data Kinetic Data delivers streamlined workflow experiences from request through delivery for high volume, complex, compliant-minded organizations. Combined with flexible workflow automation capabilities, extensive integrations library and more, Kinetic helps reduce friction, automate process and extend technologies. ## Kinetic Data Reviews ### 1. CRM use with Kinetic Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Kinetic Data?** The best part about KD has been having the developer, Unus, who has created a CRM for our martial arts team and it's been incredible to have someone who both knows the art and how to run a school as the creator of our CRM. Cassy has also been very helpful by giving us new tools to onboard clients. **What do you dislike about Kinetic Data?** So far our experience with the developer has been great. He's very attentive and open to any suggestions or changes we may need. The biggest struggle we had was getting the software off the ground in the US (at first). **What problems is Kinetic Data solving and how is that benefiting you?** Kinetic Data is helping us create a CRM for a franchise. ### 2. Recent upgrade from previous Kinetic version **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about Kinetic Data?** Support staff are very helpful and professional. Genuinely concerned about our success. **What do you dislike about Kinetic Data?** Our transition from the prior version has taken longer than expected. We are running in our own environment and it has taken a considerable amount of support from Kinetic to get that environment operational and stable. I suspect running in their hosted environment would have reduced the implementation time considerably but that was not an option for us. **What problems is Kinetic Data solving and how is that benefiting you?** We use their product as the platform for our online service catalog and they provide software that is up-to-date, supported, and meets our technical requirements. ### 3. They have excellent customer support and quick with their responses. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Kinetic Data?** We recently launched their web-based portal. They did excellent work to provide us with a new portal, which was quicker loading compared to our old server calendar. They also helped us improve the features and accommodate our requests if possible. **What do you dislike about Kinetic Data?** As of now, nothing. Some of our requests are restricted due to the main account we used that's integrated into Kinetic Calendar. **What problems is Kinetic Data solving and how is that benefiting you?** Kinetic Calendar is providing us the capability to prevent double booking in our facility for each room. This helps our process to meet our project deadline per our customer request. ### 4. Great product backed by a great team. **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew L. | Senior User Support Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Kinetic Data?** The product's flexibility is where it really shines. The low-code functionality lets me quickly spin up forms and small applications while the ability to custom code solutions lets me add additional functionality to the platform. **What do you dislike about Kinetic Data?** I can't really think of anything I dislike at this time. **What problems is Kinetic Data solving and how is that benefiting you?** Our biggest use for Kinetic at the moment is digitizing paperwork-intensive processes and automating workflows that used to require a lot of manual intervention. Using Kinetic has already helped us with tracking physical inventory and providing greater self-service support to our end-users. This helps out team better allocate their time and resources. ### 5. Kinetic Data Solves Critical Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2021 **What do you like best about Kinetic Data?** We've had Kinetic Data solutions in our environment for over a decade, providing our employees a method for submitting issues and requests for service via online forms to our IT department. We are now working with Kinetic Data to upgrade to their hosted Kinetic CE application, and they have been tremendous partners with us in this undertaking. The team at Kinetic Data brings deep experience, technical skill, and creativity to the table in every interaction we have with them. Topping that off with their commitment to their customers makes working with Kinetic Data a success for us. The solutions we are developing with them in the Kinetic CE platform will enhance our ability to automate workflows into and outside of our ITSM application, as well as expand our capabilities for automation in other processes such as access management and onboarding/offboarding. The team at Kinetic has a wealth of ideas to draw on from real-world problems they've solved across their diverse customer base, and in working with them through this upgrade that experience has proven very helpful. **What do you dislike about Kinetic Data?** In our 10+ years of working with the Kinetic team, we have not encountered any dissatisfier that we were not able to work through with them to achieve a satisfactory outcome. **Recommendations to others considering Kinetic Data:** My recommendation for a Kinetic CE implementation is to use it for the solution that drives the quickest meaningful value - for us it was our service portal. Build on that success to expand into the deeper automation and integration capabilities one new solution at a time. **What problems is Kinetic Data solving and how is that benefiting you?** We are using our migration to the Kinetic CE hosted application to move our online service request forms into a unified service portal. This modernizes our internal customer facing web presence and enables us to provide an enhanced experience for our users submitting online requests for service, including opening up the capability to submit using mobile devices. These improvements drive more traffic from our traditional phone-in service desk to customers submitting forms from within our service portal instead. Additionally, we are now able to plan for more complex workflows to be automated and integrated with applications beyond our ITSM solution. ### 6. A platform that helps facilitate all things Request management. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Kinetic Data?** What I liked the best is their Kinetic Task offering; it i's one the best flow management systems I've ever used. easy to learn/use, good use of visualization, integration with about everything that you can think of. **What do you dislike about Kinetic Data?** What I disliked was that error management, it was sometimes cumbersome to deal with, the log pages only go back a few hundred lines,, and it wasn't easy to filter and locate something that happened at a specific time without downloading the files and combing through it. Another aspect was the lack of being able to write your own mini-REST API endpoints on the Kinetic Request platform to tie to other systems (this is for version 2.4.1, I believe these things were added in the later version) **Recommendations to others considering Kinetic Data:** It's an excellent and scalable platform to get started; it encompasses everything you might need and makes Request management easy. It also comes with a lot more customization possible versus other similar platforms.f **What problems is Kinetic Data solving and how is that benefiting you?** We needed a complete request management platform that includes a flow engine as well as the ability to integrate with many other systems (JIRA, Git, ServiceNow, external databases) in order to read data, display data and to execute various tasks as part of that flow. ### 7. Limitless Possibilities with a Reasonable Price Tag **Rating:** 5.0/5.0 stars **Reviewed by:** Rich B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2020 **What do you like best about Kinetic Data?** The product is extremely flexible and extensible. There have been very few problems that we've been unable to solve with the product. We are extremely fond of the ease of writing API interfaces to new sources as we need them. The ability to fully customize approval workflows, actions required by staff and submitters and integration with our ITSM System and CMDB make the product very powerful. We also find their support team extremely responsive and very helpful. **What do you dislike about Kinetic Data?** Our only dislike has been the difficulty of interfacing with external systems to populate dropdowns in the front end of the application, HOWEVER, their team ahs been VERY responsive in getting new interfaces created as necessary. **Recommendations to others considering Kinetic Data:** Kinetic Data tools are precisely that... Tools. You must design your processes and data and work with stakeholders prior to deployment. The product allows you to do almost anything you need to do, but you need to know what that need is. **What problems is Kinetic Data solving and how is that benefiting you?** We are using the product to automate service delivery and business processes. We currently deploy hundreds of virtual machines (VM) per month through customer requests while also managing internal processes with the software. VMs that used to take upwards of 3 weeks to deploy are now active and accessible in under 30 minutes. Processes that use to be managed via email are now all automated and tracked in workflow and activity monitoring. ### 8. We love this app **Rating:** 5.0/5.0 stars **Reviewed by:** Tian M. | Senior Software Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Kinetic Data?** The ability to have discussions with our end user. This allows us to get the necessary details to resolve the issue or deliver the requested service. There's no need to call them and hope they're not in a meeting or otherwise unavailable. We can also get confirmation from the end user that the solution solved their problem via discussions so we ensure there is only one ticket per request. **What do you dislike about Kinetic Data?** I'm finding it a little difficult to completely rebrand the front end of the service desk. I would like there to be more of our firm's logo there than KinOps, but this is not a high priority thing for us right now. **Recommendations to others considering Kinetic Data:** Be familiar with React in order to really customize the look/feel of the platform. **What problems is Kinetic Data solving and how is that benefiting you?** Our customer service was very personal. We provided a phone number that our clients could call and get a human being. This worked really great when we had a small number of clients. As our client base grew, we knew we couldn't keep that model and remain profitable. So KinOps helped us keep the perception of 24/7 customer service and prompt and transparent resolution of issues, without the need to have folks on-call for a growing number of clients. Therefore, we realized an increase in our customer service capacity without needing to increase our team size. ### 9. Excellent Staff **Rating:** 4.5/5.0 stars **Reviewed by:** Josh L. | Principal Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Kinetic Data?** Brent, James, Austin, Matt, and company are exceptionally dedicated and exemplary support engineers. **What do you dislike about Kinetic Data?** Older versions have issues, but support is very helpful. **What problems is Kinetic Data solving and how is that benefiting you?** We're solving a requirement to use a COTS as a part of a web application. ### 10. Great BPM product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Kinetic Data?** Communication is big challenge in a complex IT environment. When it comes to enterprise BPM, our emphasis is always on security, productivity and cost saving. Ever since we adapted Kinetic Data tools five years ago, our organization has grown in size, but the automation team has stayed the same. That tells a lot about a product’s reliability, productivity and its adaptability. We have been using Kinetic Data solutions to help us streamline business processes for five years now. As in any government entity, requests always need approvals which could be a lengthy process and time consuming. Kinetic Data offers a comprehensive ERMS solution to help standardize approval processes and meet SLTs for our customers. This tool is so powerful that we feel we could orchestrate all our workloads in the IT shop. That also includes integrations with 3rd party software, overnight batch jobs and custom requests. We have automated server provisions processes (core of our business) and send notifications to customers at the end of workflow. User experience has improved exponentially since product was deployed in 2015. Communication has never been better among stake holders - management, engineers, operation staff and customers. **What do you dislike about Kinetic Data?** Kinetic Data has some great talents in their team. The support is very responsive and helpful. Developers are easy to reach and eager to explore new ideas. They also have a community site filled with training courses, documentation, downloads and tips. **Recommendations to others considering Kinetic Data:** Highly recommended!! **What problems is Kinetic Data solving and how is that benefiting you?** We used this tool to develop enterprise datacenter request forms and to improve processes automation. Successfully built and deployed hundreds of self-fulfill forms/routines in production environment. This has greatly reduced time and human cost across government agencies. Since successful launch of ERMS (Enterprise Request Management System) product, we have fulfilled over 80,000 service requests in the organization. ### 11. I had good experience dealing with Kinetic Data team mainly during the ITSP migration projects **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2021 **What do you like best about Kinetic Data?** Easy to communicate and quick response. Proactivness **What do you dislike about Kinetic Data?** Kinetic tool is expensive also the services **What problems is Kinetic Data solving and how is that benefiting you?** Mainly this enabled to have close seemless integration with Remedy ### 12. Great Enterprise Service Management Solution with a Low Code Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Military | Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Kinetic Data?** I absolutely love the flexibility of the product and platform. The drag and drop form creation in Kinetic. its ability to integrate with other systems, and its ability to make your web applications look and feel like any other website or meet any branding requirement cannot be beat. The ability to leverage and incorporate pre-built publicly available web code into your application is excellent. **What do you dislike about Kinetic Data?** Advanced branding requires web development expertise, using non-proprietary and standard web development methodologies (React, HTML, javascript, jquery, cascading style sheets, etc.). **What problems is Kinetic Data solving and how is that benefiting you?** Providing a customer self-service web request capability, customer request status visibility, integrating with other business systems, automating process workflows, fostering collaboration on issues, and processing request fulfillments. We have definitely realized a cost savings through efficiencies, reduced contact volumes through non-web channels and increased end-user satisfaction. ### 13. Flexibility and Versatility **Rating:** 5.0/5.0 stars **Reviewed by:** Kim O. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Kinetic Data?** The flexibility to create whatever you want to create and integrate with other systems. **What do you dislike about Kinetic Data?** Have not found any thing that I did not like yet **Recommendations to others considering Kinetic Data:** Kinetic give you the flexibility to build complicated or simple applications in a quick turn around time **What problems is Kinetic Data solving and how is that benefiting you?** Creating an outward facing customer portal for our staff and students to use for support. Creating a scheduling interface for our staff to sign up for refresh appointments that ties to our inventory system. ### 14. An outstanding platform created by an outstanding company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Kinetic Data?** The KD product line is a suite of products that work seamlessly together. The largest strength, in my mind, however is the KD Task Engine. With it, one can perform a multitude of different tasks - automated provisioning, process automation, ETL, micro-services - and all are created using easy to implement Ruby/Java code for specialized tasks and a graphical design interface that is powerful and easy to use. It is far superior to any other workflow management software I've used before. **What do you dislike about Kinetic Data?** I could consider the weakest part of the KD suite to be the KD Request interface builder. While still quite good for creating individual services (Forms), the mechanism to add branding and special functionality to the web portals, pages, and interface requires implementing what is called a Bundle, which is more or less a complete website structure that is created via direct file editing. It's not a difficult design pattern to learn, and is quite powerful, but compared to the ease of implementation of their backend KD Task Engine, it is not as robust. The addition of a "bundle builder" or "site designer" would be an excellent feature for future releases. **Recommendations to others considering Kinetic Data:** This is a high quality product with many good features and excellent customer support and service. However, it does require a fair amount of knowledge in most web technologies, so having personnel with solid web-dev experience is essential. **What problems is Kinetic Data solving and how is that benefiting you?** KD has allowed us to solve innumerable problems with regards to integration and provisioning. With very low overhead, we've been able to implement services which allow us to provision virtual servers in both cloud and on-prem clusters, create user accounts, manage data flow between disparate systems, easily incorporate approvals at multiple steps in any given process. ### 15. Experienced Customer and Developer of KineticData **Rating:** 5.0/5.0 stars **Reviewed by:** Rick S. | Sr Service Delivery Mgr | Lead ServiceNow Engineer | ITSM - USAF EITaaS EUS | Defense & Intelligence, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2020 **What do you like best about Kinetic Data?** The flexibility and deep reaches of KineticData allows developers to create solutions for not only Service and Request Mgt, but anything within reach of the Moon or Mars.....it just works! **What do you dislike about Kinetic Data?** No downsides that I can speak to. Each experience was positive with solution oriented outcomes. **Recommendations to others considering Kinetic Data:** None **What problems is Kinetic Data solving and how is that benefiting you?** Creating an interface for customers needing help to track request, projects, development, projects, etc. Integrating with other API aware applications for synergies and efficiencies. ### 16. Easy tool to deploy and learn. Very good customer service as well. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2020 **What do you like best about Kinetic Data?** The company was like a big family. Made me feel that I was important to them. No matter how much I spent. **What do you dislike about Kinetic Data?** Nothing. Sorry I have recommended them since because there was nothing bad about working with them. **Recommendations to others considering Kinetic Data:** Removes a lot of labor and more importantly makes many steps consistent. Why are people still doing everyrhong manually, I don't know. Get this product and automate automate automate. **What problems is Kinetic Data solving and how is that benefiting you?** Automaton ticket handling to include some automated troubleshooting. Was able to get more intelligent ticketing when it was created verse asking the engineering after. ### 17. The Get-it Done Platform.... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Kinetic Data?** - Product Design - User Experience - Architecture - Support **What do you dislike about Kinetic Data?** I don't have any major dislikes. Something that I'm hoping to see improved over time is the community of users to grow faster as it's an amazing product that delivers incredible value! **Recommendations to others considering Kinetic Data:** Engage with the KD team! Great people to work with and will actually help you solve real problems. **What problems is Kinetic Data solving and how is that benefiting you?** Kinetic Data has an open architecture, extensible and easy to use low-code workflow solution that allows you to integrate corporate processes end-to-end. It has provided benefits in letting business users build processes to eliminate manual overhead help digitize the organization. ### 18. Kinetic Survey and Calendar **Rating:** 5.0/5.0 stars **Reviewed by:** Chris D. | Configuration Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 09, 2020 **What do you like best about Kinetic Data?** Elegant solution for survey and calendar. **What do you dislike about Kinetic Data?** Nothing to dislike. Working with the product and the support personnel is a pleasure. **What problems is Kinetic Data solving and how is that benefiting you?** Multiple Surveys in one company that are isolated from different groups. Change Calendars that allow the change manager to run a succinct and efficient CRB every week Internationally and Domestic. ### 19. The Kinetic Data solutions are a very good tool set to integrate with any tool set. **Rating:** 5.0/5.0 stars **Reviewed by:** Bruce S. | Senior Information Systems Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2020 **What do you like best about Kinetic Data?** It is simple to learn and use but provides very powerful solution set for most any requirement. **What do you dislike about Kinetic Data?** Uses Ruby on Rails which I am not as familiar with. **What problems is Kinetic Data solving and how is that benefiting you?** Have developed various solutions from a vehicle engine ordering system to a asset management survey solution. ### 20. Solid product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Kinetic Data?** The software does what it says on the tin. The team are flexible and always looking for ways to add additional value without being overly 'sales' **What do you dislike about Kinetic Data?** N/A - Presently there is nothing to dislike about the product. **What problems is Kinetic Data solving and how is that benefiting you?** Measurable customer satisfaction through transactional surveys integrated into BMC's Helix platform ## Kinetic Data Discussions - [What is Kinetic Data used for?](https://www.g2.com/discussions/what-is-kinetic-data-used-for) - [View Kinetic Data pricing details and edition comparison](https://www.g2.com/products/kinetic-data/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+08%3A04%3A54+-0500&secure%5Bsession_id%5D=09da1854-e46b-4bd8-8b57-cd07e3abf9fc&secure%5Btoken%5D=66939738efb04ebcd1a253fc6364f308ef4c33b3936fe37de120d9c1fa206b37&format=llm_user) ## Kinetic Data Features **Setup** - Activities - Flows - Dependencies - Notifications **Management** - Updates - Integration **Generative AI** - AI Text Generation **Agentic AI - Workflow Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Kinetic Data Alternatives - [Kissflow](https://www.g2.com/products/kissflow/reviews) - 4.3/5.0 (560 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (14,919 reviews)