Double Reviews & Product Details

Heard good things last year about Keeper before it became Double. Trying it out myself but the UI/UX to start is tripping me up and the nonexistent customer support if you don't get into the trial with a real QBO account. Sad simple mistakes make it hard to use. Review collected by and hosted on G2.com.

The free trial is impossible to use if you don't connect to QBO. I just want to look at the UI/UX of the software and check the client portal. To have to add a real QBO account for my biz or a client during a trial is crazy.

Please fix your UI/UX experience - you should add an add later button.

I finally made a fake QBO account just to use the trial. Finally can use the Help tab. Before this, no where on their website or any onboarding trial emails shared a way to get a hold of customer support via email or a phone number. In the beginning it's a good tool. Once we scale though - we won't be able to see paying $10-$50 per client after we bring on 50+ clients. Sad this is the only method they set up. They are smart to get you in the beginning but long term not sustainable for a small business when they scale. Wish they had another way or say max at this amount. Review collected by and hosted on G2.com.

I love how modern and user-friendly Double is. It's clean and aesthetic, making it fun to use and easy to understand where everything is. It's great for personalizing and white labeling to fit my business branding. I just like how easy and not overwhelming Double looked. The initial setup was easy, which makes it something I could use long term. Review collected by and hosted on G2.com.

I think there could always be better integrations between it and Xero since that's what I use most now. I always have to log back into the Xero and Hubdoc account to integrate it/refresh it. It also doesn't really send uploaded documents and questions and attachments from my transactions in Xero and Hubdoc to Double and vice versa as well as. Review collected by and hosted on G2.com.

It is an indispensable tool for bookkeeping firms. Right now my favorite feature is the Accruals feature. I love the accuracy it affords with very little effort. It is so easy for extensive Prepaid Expenses or Deferred Revenue to fall through the cracks, and this no longer happens with the Accruals feature. I am able to show a client exactly what is sitting in that account, and they often are able to catch something they forgot to mention (a prepaid expense that was should have been recognized, for example) Review collected by and hosted on G2.com.

I honestly can't think of any downsides right now. They are always improving their features with things bookkeepers and accountants actually need. Review collected by and hosted on G2.com.

Double is amazing! The software is packed with features and continues to add on. They are all so valuable features and not features that no one asked for. They work so closely with their customers and listen to the firm's needs. They are so quick to provide support too. Double saves me mental energy and time. Accountants love checks and balances and black and white and quality checks and Double does this amazingly. They have added so many features through the years without increasing their base price. They have added premium features and added tiers, but they have never taken anything away. Review collected by and hosted on G2.com.

I use to not like that the UI wasn't pretty, but now I don't care. Review collected by and hosted on G2.com.

The most helpful features I have found with Keeper are: a more streamlined process to get feedback from clients on hard to categorize transactions; the ability to easily communicate with my team directly tagged to the transaction/ account in question; the reports that make account review quick and thorough. The customer support and training is outstanding. It was very easy to integrate my current clients and my current workflow. I use Keeper on a daily basis with my team and my clients. I really appreciate the ability for my team to track hours by client and by project. Review collected by and hosted on G2.com.

I haven't found anything I didn't like yet. Review collected by and hosted on G2.com.

The intercompany transfers and the ability to ask questions about specific transactions. Review collected by and hosted on G2.com.

metrics aren't good for project based businesses Review collected by and hosted on G2.com.

I appreciate how Keeper allows us to handle all of our clients' monthly accounting tasks within a single program. I also really value how easy it is to communicate with clients about any questions and receive timely responses. Annual 1099 filing requirements are easily fulfilled with the ability to acquire W-9 info from vendors. Review collected by and hosted on G2.com.

I haven't found anything I disliked about the program. Review collected by and hosted on G2.com.

I LOVE two things the most: The ease of asking "what is this for" to the client and the automated reminders. In the past, I'd overthink when to send a reminder and now I don't need to. I just send the reminders.

It's super easy to add a client, to remove a client and to get clients to use it.

I use it all day, I'm in Keeper more than I'm in my email. Review collected by and hosted on G2.com.

I dislike that it's kinda clunky and there is so much color going on that it doesn't feel clean and crisp. But these are small complaints. Review collected by and hosted on G2.com.

Great integrations, easy access to identifying issues Review collected by and hosted on G2.com.

I don't like when something in QBO is updated, it sometimes gets lost in Double. Also, some limits to reporting available in Double. Review collected by and hosted on G2.com.

What I like most about Keeper is how seamlessly it keeps all communication—both with my clients and my team—in one centralized location. It eliminates the back-and-forth between emails, texts, and other tools, and makes my workflow so much more efficient. The built-in organization features have been a lifesaver for staying on top of client needs and ensuring nothing slips through the cracks. Keeper keeps my business running smoothly daily! Review collected by and hosted on G2.com.

Nothing! I am so impressed with the Keeper team and how they are constantly improving the software and taking customer suggesstions seriously. Review collected by and hosted on G2.com.