The assets inventory of Kaseya Manage engine are very helpful in our process Review collected by and hosted on G2.com.

I think the GUI of Kaseya Manage engine is old school Review collected by and hosted on G2.com.

Variety of tools and automation. Great for use with PowerShell. Review collected by and hosted on G2.com.

Phone support is not as good as I would like. Review collected by and hosted on G2.com.

The accessibility to different information for your devices. Review collected by and hosted on G2.com.

There have been issues with installing agents and they show up twice, the second as the username. Review collected by and hosted on G2.com.

I love the user-friendlyness of Kaseya VSA, it was easy to implement, easy to add devices and customer support has always been top-notch, a response within a few hours and usually the issue resolved as well.

I use the RMM tool every day and it hasn't let me down yet.

There's a plethora of different options such as syncing clipboard, quick launch tools and monitors. Review collected by and hosted on G2.com.

It could use a couple of quality of life updates, but I see features being added almost every week. Review collected by and hosted on G2.com.

The ease of use, light weight agent that can be customized across many end points. Review collected by and hosted on G2.com.

Frequent updates of admin application when connections to remote systems. Review collected by and hosted on G2.com.

Kaseya Support is the best as well as the workflow is quite good Review collected by and hosted on G2.com.

The price seems a bit high and needs some additional features to make it more complete software Review collected by and hosted on G2.com.

I like the ability to use the monitoring feature of the software. The user can easily create help desk resolution tickets and track them. The tickets created through the software can be labeled from low to high priority, which helps us set priority for the task needed to be completed first. Review collected by and hosted on G2.com.

Notifications that are sent out after tickets are created can provide more information about the issue. This can be improved by correct labeling of the tickets created and including more information about the issue in the notification email. Review collected by and hosted on G2.com.

Kaseya is good when it comes to accessing organization systems remotely and it's been a solution for a few years. Monitoring systems make it easy for our IT team to quickly resolve issues arising regularly. Patch and agent management options are helpful in all ways. Review collected by and hosted on G2.com.

we need to uninstall and install the app due to underperformance. support system/staff need to work more on the customer issues and importantly for Macs there is no automated or updated version available. Review collected by and hosted on G2.com.

Easily manage Lots of computers

Remote control and automation works well Review collected by and hosted on G2.com.

Vsa x is still needing to get some of the vsa 9 features Review collected by and hosted on G2.com.

It's a decent RMM (except for the ransomware attack, obviously). It does the necessary things: automation, patch management, reporting, and these all work, but it's not *better* than something like, say, Solarwinds RMM (or whatever they are calling it now). Review collected by and hosted on G2.com.

Billing is often wrong and it's hard to get it dealt with. There are better options out there due to this. Kaseya doesn't seem focussed on improving the lives of the people who use it, but instead on shareholder value, and that's a bad thing. Review collected by and hosted on G2.com.