Does what it says in the box if you're willing to fight with it and support. Review collected by and hosted on G2.com.

Very unpolished, lots of features just don't work. Support is terrible, we have tickets open that are 6+ years old that have not been resolved. Review collected by and hosted on G2.com.

It's all in one place ability to handle all your needs Review collected by and hosted on G2.com.

Some features don't work well on certain browsers Review collected by and hosted on G2.com.

VSA has more features than other endpoint management solutions I've seen. Pricing is reasonable. Review collected by and hosted on G2.com.

I constantly run into things not working as intended or suddenly breaking. We rely on VSA for software deployment automation, but constantly run into issues that come and go. Developers/product managers aren't responsive in fixing these problems. Review collected by and hosted on G2.com.

Automation and patch management is so much easier now with VSAx. Their product team is quick to add improvements we have suggested. Integrations are great and their product stack is awesome. Review collected by and hosted on G2.com.

Live command line is a little bit lacking but I can see being fixed with an update very soon. Review collected by and hosted on G2.com.

The sheer amount of features that this monitoring console offers has made the day to day for our service desk significantly easier. Being able to check up on reports of security software being deactivated or checking in on servers reporting high RAM usage has saved so much time. Review collected by and hosted on G2.com.

To be honest there isn't a lot I have to say negatively about Kaseya VSA. There's always room for improvement I suppose so if I had to nitpick one thing it would be that creating scopes, scripts and tasks has become somewhat cumbersome due to all these functions being moved around from where they use to be. Changing monitoring policies can also be a little bit of a pain. Review collected by and hosted on G2.com.

I like how I can do all my RMM needs in one place. The implementation was very easy. Review collected by and hosted on G2.com.

The live connect feature doesnt work as consistently as it could Review collected by and hosted on G2.com.

One of the standout features of Kaseya VSA is its comprehensive and centralized management capabilities. It provides a single platform to oversee and control a wide range of IT systems and infrastructure. This not only streamlines IT operations but also enhances efficiency by reducing the need for multiple tools and interfaces.

The remote desktop control functionality is another highlight. It allows for quick and secure access to endpoints, making troubleshooting and support more convenient. The ability to perform tasks remotely saves time and minimizes disruptions to end-users.

Additionally, the automation features within Kaseya VSA are impressive. They enable the automation of routine tasks and workflows, reducing manual intervention and the potential for human error. This can significantly increase productivity and free up IT staff for more strategic activities.

Overall, Kaseya VSA's robust feature set, user-friendly interface, and automation capabilities make it a valuable tool for IT management and support. Review collected by and hosted on G2.com.

While Kaseya VSA offers a comprehensive set of features and functionalities, there are a few aspects that some users may find less favorable:

Complexity for Beginners: The software can be quite complex, especially for users who are new to IT management tools. The learning curve may be steep, and it could take some time for beginners to fully grasp its capabilities.

Cost: Kaseya VSA is a powerful tool, but it comes at a cost. For smaller businesses or organizations with limited budgets, the price of licensing and support services can be prohibitive.

Resource Intensive: Running Kaseya VSA may require substantial hardware resources, which could be challenging for organizations with limited server capacity.

Occasional Software Bugs: Like any software, Kaseya VSA may encounter occasional bugs or glitches that can disrupt operations. While these issues are typically addressed through updates and patches, they can still be frustrating when they occur.

Support and Documentation: Some users have reported mixed experiences with customer support, and the availability of comprehensive documentation and training materials could be improved. Review collected by and hosted on G2.com.

How easy it is to onboard a new customer by pushing out VSA agents across the network. Review collected by and hosted on G2.com.

Reporting. There are no good canned reports that are customer facing, and building them from scratch is very difficult and confusing. Review collected by and hosted on G2.com.

* The RMM platform is easy to manage. Intuitive.

* Agents are quite simple to deploy and then the information is reflected instantly on the platform.

* Plenty of integrations with other platforms such as ITglue, BSM, etc.

* In the pre-sales, sales stage they will constantly contact you. Only in that stage.

* You receive one single bill per month, with a breakdown of the services/platforms you've purchased.

* Payment is an easy process.

* The reporting feature gives you a good insight of your clients infrastructure Review collected by and hosted on G2.com.

* They (the company) try to sell you a 3-year contract, be careful about this.

* When lodging a support case they take ages to answer.

* Onboarding fees are pretty high if you're a startup.

* Onboarding sessions aren't that good. Some trainers just run the session bc is supposed to do so, but they're not genuinely interested in you taking the most out of the platform.

* Some effort is required to integrate VSA with other platforms. Review collected by and hosted on G2.com.

There isn't a more mature product out there and we've used a few RMM tools over the years. We able to do just about anything with VSA (which is also a "dislike"), but it's truly a powerful and well-rounded product. We support about 800 end-points and it allows us to handle just about any situation with ease. Deployment is very fast and straightforward. Our team is using VSA daily multiple times each do to perform service and maintenance tasks. The Kaseya One support system makes it easy to open support tickets with Kaseya as necessary the integration with all of the other Kaseya product we have is an absolute necessity. Review collected by and hosted on G2.com.

The downsides are that the product does take some training and understanding. You can't just log-in and expect to no how to find what you need. We haven't started using the next generation of VSA yet but look forward to seeing how it simplifies the interface and usability. Review collected by and hosted on G2.com.