Very easy to configure and use. Excellent support. Review collected by and hosted on G2.com.

Would like Bitdefender to be integrated to VSA. Review collected by and hosted on G2.com.

I like that it updates the OSs and will update 3rd party programs as well. I also like that we can see what programs are installed on the computers and also that we can see snapshots of the computers as well. That way we know if someone is working or if they're logged out and we need to do maintenance on their PC. Review collected by and hosted on G2.com.

I wish we could install a 3rd party software that is not on VSAX. I also don't like that we can't remote into end users PCs without them having to authorize it. A lot of times the end user is not there and we have to remote into their PC to fix stuff while they are in a meeting. Review collected by and hosted on G2.com.

We have worked with other RMM systems, but VSA has been a game changer. We have deployed scripts and workflows easily. We would still like to use its full features in the future for which we are training on regular basis.

We have attended the Kaseya events and seen that the team at Kaseya puts good effort and investment into the software and listen to customer feedback. Review collected by and hosted on G2.com.

Wish there were nested workflows. But told by the lead developer that its in the works and should be out soon Review collected by and hosted on G2.com.

RMM tools were great, excellent interface & software ease of use / training @ University was extremely beneficial. Review collected by and hosted on G2.com.

Having to update from previous software versions was difficult when new versions did not seem to be fully tested out. Review collected by and hosted on G2.com.

We use it every day to connect and assist our users. Install programs and remove them as well. We also use it to keep track of devices that no one is using as they show up as offline then we can get them back from the assigned user. Tracking inventory is much easier. Review collected by and hosted on G2.com.

You could have a steep learning curve but it is worth the time spent on learning. Review collected by and hosted on G2.com.

I enjoy being able to have access to all my assets no matter where I am at as well as having the ability to patch machines without having to think about it. We make sure to check for updates weekly and to install them when we can. Review collected by and hosted on G2.com.

There really is not much we do not like about VSA. Review collected by and hosted on G2.com.

I love the lightweight agent deployment which works really well on both Mac's and PC's. The administration console is extremely modern and dead simple to use with tons of functionality to take advantage of. The mobile app is also quite modern and gives you almost all the functionalities for the full web based interface. Support is fantastic, with quick responses and knowledgable staff. We use VSA X daily and it is an integral part of our operations. It integrates beautifully with Autotask PSA which makes life even easier. Review collected by and hosted on G2.com.

The only annoyance we have at the moment is the MacOS agents do require you to login with an engineer’s credentials for the first time upon installing the agent to ensure it registers in VSA X - a minor inconvenience. Some of the online KB's can be hard to find but that is easily fixed with a ticket into the support team. Review collected by and hosted on G2.com.

I like the ability to use workflows and being able to track in real time where the workflow is at in the process. Review collected by and hosted on G2.com.

Getting reporting to work can be a challenge. Between getting it to render and creating new reports. Review collected by and hosted on G2.com.

The organization of our clients and being able to actively jump on their PCs remotely in order to assist them when they need it. Review collected by and hosted on G2.com.

While we understand changing for improvement's sake, there are many times where Kaseya has changed something, in VSA, that breaks the systems we have connecting to it and this throws us into a tailspin until we are able to determine what happened and/or recode to correct.

We also didn't like the breach that happened several years back over the 4th of July weekend where it was determined the bad actors got in through a back door and accessed clients systems, effectively disabling them. Review collected by and hosted on G2.com.

Kaseya VSA 10 is a remote monitoring and management tool that offers a variety of key features for IT management and automation. It has great features that can help streamline IT operations and improve security. To name a few: Patch Automation Remote management Scales to meet changing needs Configurable Reporting capabilities Easy to use Integration options Review collected by and hosted on G2.com.

Cost to get started and deploy can be challenging. Support was great to help at the start. Review collected by and hosted on G2.com.