Kaseya VSA Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users enjoy the ease of use of Kaseya VSA, appreciating its intuitive interface and seamless software integration. (10 mentions)

Users love the seamless automation in Kaseya VSA, enhancing their efficiency with integrated scripts and tools. (9 mentions)

Users appreciate the intuitive user interface of Kaseya VSA, making it easy to navigate and use effectively. (9 mentions)

Users appreciate the dependable and intuitive capabilities of Kaseya VSA, enhancing their management of endpoints and scripts. (8 mentions)

Users find Kaseya VSA to be intuitive, facilitating seamless integration and simplifying daily IT tasks. (6 mentions)

Users highlight missing features in Kaseya VSA, especially a direct file transfer method and promised integrations. (5 mentions)

Users often experience connectivity issues with Kaseya VSA, leading to a frustrating and cumbersome user experience. (4 mentions)

Users experience remote access issues with cumbersome connection processes and occasional crashes on Mac, affecting efficiency. (4 mentions)

Users often face slow performance issues with Kaseya VSA, affecting usability and support response times. (4 mentions)

Users experience connection issues with Kaseya VSA, finding the process cumbersome and the remote tool unstable. (3 mentions)

5 Pros or Advantages of Kaseya VSA

1. Ease of Use

Users enjoy the ease of use of Kaseya VSA, appreciating its intuitive interface and seamless software integration.

See 10 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"KSA Review"

What do you like about Kaseya VSA?

RMM tools were great, excellent interface & software ease of use / training @ University was extremely beneficial.

Sheldon M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use, makes life easier"

What do you like about Kaseya VSA?

I have multiple things in one hub and they're pretty easy to use

2. Automation

Users love the seamless automation in Kaseya VSA, enhancing their efficiency with integrated scripts and tools.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"KSA Review"

What do you like about Kaseya VSA?

RMM tools were great, excellent interface & software ease of use / training @ University was extremely beneficial.

Solape O.

Mid-Market (51-1000 emp.)

5.0/5

"Best ALL in One"

What do you like about Kaseya VSA?

One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software appl

3. User Interface

Users appreciate the intuitive user interface of Kaseya VSA, making it easy to navigate and use effectively.

See 9 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"KSA Review"

What do you like about Kaseya VSA?

RMM tools were great, excellent interface & software ease of use / training @ University was extremely beneficial.

Solape O.

Mid-Market (51-1000 emp.)

5.0/5

"Best ALL in One"

What do you like about Kaseya VSA?

One of the best things about Kaseya is how they have IT Complete. All in one is really the best way to go. I love how integrated all the software appl

4. Features

Users appreciate the dependable and intuitive capabilities of Kaseya VSA, enhancing their management of endpoints and scripts.

See 8 mentions

See Related User Reviews

Dimitris A.

Mid-Market (51-1000 emp.)

4.5/5

"Very good, some things need polishing but good all around"

What do you like about Kaseya VSA?

It has a lot of capabilities, it's very dependable and intuitive to work with.

Saracen .

Small-Business (50 or fewer emp.)

5.0/5

"VSA as a PowerTool"

What do you like about Kaseya VSA?

VSA has been amazing as a power tool for me, I think the way the scripts run seamlessly for me be it CMD or PowerShell, I just love it.

5. Intuitive

Users find Kaseya VSA to be intuitive, facilitating seamless integration and simplifying daily IT tasks.

See 6 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"KSA Review"

What do you like about Kaseya VSA?

RMM tools were great, excellent interface & software ease of use / training @ University was extremely beneficial.

Dimitris A.

Mid-Market (51-1000 emp.)

4.5/5

"Very good, some things need polishing but good all around"

What do you like about Kaseya VSA?

It has a lot of capabilities, it's very dependable and intuitive to work with.

5 Cons or Disadvantages of Kaseya VSA

1. Missing Features

Users highlight missing features in Kaseya VSA, especially a direct file transfer method and promised integrations.

See 5 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Like having a whole team in the cloud"

What do you dislike about Kaseya VSA?

My first issue early on was finding my way around the interface. It took me some time to figure out where the features I want to use are hiding. Once

Robert C.

Mid-Market (51-1000 emp.)

4.5/5

"Great for automation"

What do you dislike about Kaseya VSA?

The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoR

2. Connectivity Issues

Users often experience connectivity issues with Kaseya VSA, leading to a frustrating and cumbersome user experience.

See 4 mentions

See Related User Reviews

Sheldon M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use, makes life easier"

What do you dislike about Kaseya VSA?

The chatbox with the user never works. Invidual computers load extremely slow sometimes

Dimitris A.

Mid-Market (51-1000 emp.)

4.5/5

"Very good, some things need polishing but good all around"

What do you dislike about Kaseya VSA?

I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote conne

3. Remote Access Issues

Users experience remote access issues with cumbersome connection processes and occasional crashes on Mac, affecting efficiency.

See 4 mentions

See Related User Reviews

Dimitris A.

Mid-Market (51-1000 emp.)

4.5/5

"Very good, some things need polishing but good all around"

What do you dislike about Kaseya VSA?

I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote conne

Robert C.

Mid-Market (51-1000 emp.)

4.5/5

"Great for automation"

What do you dislike about Kaseya VSA?

The integrations are nice, but we were told it would be on par with DattoRMM in the K365 package yet last week in an IT Glue webinar, they said DattoR

4. Slow Performance

Users often face slow performance issues with Kaseya VSA, affecting usability and support response times.

See 4 mentions

See Related User Reviews

Sheldon M.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use, makes life easier"

What do you dislike about Kaseya VSA?

The chatbox with the user never works. Invidual computers load extremely slow sometimes

Bilal K.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use RMM platform"

What do you dislike about Kaseya VSA?

On very rare occasions the UI lags, does not offer simple view of computers that are offline for x amount of days

5. Connection Issues

Users experience connection issues with Kaseya VSA, finding the process cumbersome and the remote tool unstable.

See 3 mentions

See Related User Reviews

Dimitris A.

Mid-Market (51-1000 emp.)

4.5/5

"Very good, some things need polishing but good all around"

What do you dislike about Kaseya VSA?

I would like a way to just open a connection to a server with a click or double click. Right now, we need to select the machine, have the remote conne

Saracen .

Small-Business (50 or fewer emp.)

5.0/5

"VSA as a PowerTool"

What do you dislike about Kaseya VSA?

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Verified User in Consulting

Small-Business (50 or fewer emp.)

9/26/2023

"Kaseya and MSPs = a winning combination!"

4.5/5

What do you like best about Kaseya VSA?

My company has been an MSP for about 5 years now. Kaseya VSA streamlines the management of every single area of our managed services, all under one umbrella. Their wonderful systems helps us to stay on top of everything and I mean everything efficiently and productively. This includes cybersecurity, repairs, maintenance, and backup solutions, and they key point again is managing it from ONE system. Our IT company has well over 1000 endusers one the system that is managed by our engineers and management team. Without Kaseya VSA can you imagine how in the world we would be able to try to manage all of this on a case by case or one-on-one basis? Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Kaseya VSA is normally pretty solid, but sometimes support falls a little bit short, in that some of our trouble tickets seem to get backlogged and take longer to resolve than we would like. Sometimes when we run updates on our customer's machines with Kaseya it is touch and go, not always smooth sailing. Review collected by and hosted on G2.com.

What problems is Kaseya VSA solving and how is that benefiting you?

Using Kaseya VSA saves our company a ton of time and time is money. Kaseya is known for taking a proactive approach which is often a win-win for us, because it keeps our customers happy and it also saves us a ton of headaches as we are staying ahead of or on top of issues more easily and readily normally, rather than putting out fires all of the time. Review collected by and hosted on G2.com.

david s.

Owner

Small-Business (50 or fewer emp.)

9/26/2023

"Very useful tool for managing endpoints and servers"

5/5

What do you like best about Kaseya VSA?

It integrates directly with IT Glue and makes it very easy to jump from an endpoint such as a workstation in IT Glue, straight to remote management in VSA. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

sometimes in can be hard to find some features as there are so many options in the management interface Review collected by and hosted on G2.com.

Sean M.

President & CEO

Small-Business (50 or fewer emp.)

9/26/2023

"Support is severely lacking in my experience."

0/5

What do you like best about Kaseya VSA?

The value proposition initially seemed very good, but with things not working a lot of the time, it's hard to justify continuing to do business. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Major lack of customer support. It takes forever to get back to us if you ever do at all. Review collected by and hosted on G2.com.

What problems is Kaseya VSA solving and how is that benefiting you?

The on-prem backup is pretty good until you have to restore a machine in which case the bare-metal doesn't work at all in my testing. The online backup fails constantly and has almost since the beginning. The PSA/RMM were not even accessible until recently, and it's convoluted to get logged in at best. Review collected by and hosted on G2.com.

Daniel K.

Small-Business (50 or fewer emp.)

9/26/2023

"Good product...lots of monitoring options. Company is in upheaval, though."

2.5/5

What do you like best about Kaseya VSA?

Management and monitoring of remote PCs, patching, watching for Ransomware attacks. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Interface is very daunting, not very intuitive. Be VERY watchful of your invoicing. Kaseya (since buying out Datto) billing is 10 months behind in figuring out invoicing. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

9/26/2023

"Great products, Support needs a bit improvement"

4/5

What do you like best about Kaseya VSA?

I find that the software is generally intuitive and effective at doing what it is designed to do. I haven't had too many issues, and the NOC/SOC seem quite on things. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

When needing support on some of their products it can take a long time to answer, however some product teams are super quick to return support tickets. It can sometimes take our account rep a considerable about of time to get changes applied to our account. Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

4/16/2024

"Very nice"

5/5

What do you like best about Kaseya VSA?

Getting best response from the support team Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Not finding enough documents for troubleshooting online. Or even if there are documents it is hard to find. Review collected by and hosted on G2.com.

Adrian M.

Small-Business (50 or fewer emp.)

9/26/2023

"VSA 10: Good product, rolled out too early"

4/5

What do you like best about Kaseya VSA?

I've been a fan of VSA for many years and have recently upgraded to VSA 10. The automation in VSA 10 will definitely be the key to its success. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

Although the reporting is very powerful, it is quite difficult to use. Review collected by and hosted on G2.com.

Michael J b.

President

Small-Business (50 or fewer emp.)

10/3/2023

"New version of VSA is improvement over last version."

4/5

What do you like best about Kaseya VSA?

The interface is cleaner and easier to use. The workflow is easier to follow than previously. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

The current version has not integrated with all the features of the previous version yet. Review collected by and hosted on G2.com.

Anthony T.

Service Delivery Manager

Small-Business (50 or fewer emp.)

9/27/2023

"VSA works for some things, is lacking in others"

3/5

What do you like best about Kaseya VSA?

The remote management tool, while archaic, gets the job done. The reporting and automation are the best pieces. Review collected by and hosted on G2.com.

What do you dislike about Kaseya VSA?

User, deployment, and Client management are lacking Review collected by and hosted on G2.com.