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iTRUST Reviews & Product Details

iTRUST is a comprehensive, cloud-based Electronic Health Record (EHR) and practice management solution tailored specifically for optometry, ophthalmology, and optical practices. Designed to streamline daily operations, it integrates patient records, billing, inventory management, and patient engagement tools into a single, user-friendly platform. By consolidating these essential functions, iTRUST enhances efficiency, reduces administrative burdens, and allows eye care professionals to focus more on patient care. Key Features and Functionality: - Cloud-Based EHR: Provides fast, flexible charting capabilities accessible from any device, ensuring up-to-date patient records and seamless information sharing. - Optical Point of Sale (POS) & Billing: Manages sales, claims, and inventory efficiently, integrating optical retail operations with clinical services. - AI Receptionist & Automation: Offers 24/7 virtual front desk support, handling routine calls, appointment scheduling, and basic patient inquiries, thereby reducing staff workload. - Patient Engagement Tools: Facilitates communication through text messaging, WhatsApp integration, online booking, and telemedicine services, enhancing patient interaction and satisfaction. - Inventory Management: Tracks optical inventory in real-time, preventing overstocking or stockouts, and streamlining product management. - Claims and Billing: Automates insurance claim submissions, reducing errors and expediting reimbursements. - Telemedicine: Enables secure, HIPAA-compliant virtual consultations, expanding patient access to care. - Automated Recalls and Reminders: Reduces no-shows by sending timely appointment reminders and recall notifications to patients. Primary Value and Solutions Provided: iTRUST addresses the common challenges faced by eye care practices, such as managing multiple disconnected systems, administrative inefficiencies, and patient engagement hurdles. By offering an all-in-one solution, it simplifies workflows, reduces manual tasks, and enhances the overall patient experience. The integration of AI-driven tools and automation not only improves operational efficiency but also supports practice growth by enabling providers to deliver high-quality care with reduced overhead. Furthermore, its cloud-based nature ensures data security, compliance with healthcare regulations, and accessibility from any location, making it a scalable and reliable choice for practices of all sizes.

Seller

iTRUST

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iTRUST Community

Overview by

Dr. Matthew Chrycy (iTRUST Optometry Cloud EHR | Save time and money!)

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

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iTRUST Integrations

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Integration information sourced from real user reviews.

iTRUST Media

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Amanda G.

Quality Rater

Small-Business (50 or fewer emp.)

12/1/2025

"All-in-One EHR Solution That Streamlines Practice Management"

5/5

What do you like best about iTRUST?

What I like best about iTRUST Optical and Optometry Cloud EHR is how seamlessly it brings all essential practice functions—EHR, scheduling, billing, and patient management—into one smart, AI-powered system. Its automation tools save a tremendous amount of time, making daily workflows smoother, faster, and far more efficient for both providers and staff. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

The only downside is that the platform’s extensive feature set can feel overwhelming at first, especially for users who are new to cloud-based EHR systems. There can also be occasional minor bugs or delays during updates, but these issues are usually resolved quickly. Review collected by and hosted on G2.com.

What problems is iTRUST solving and how is that benefiting you?

iTRUST is solving the challenge of juggling multiple systems by bringing EHR, scheduling, billing, and patient management into one unified, AI-powered platform. This has benefited me by streamlining daily workflows, reducing administrative workload, improving accuracy in documentation and scheduling, and ultimately making the entire practice run more efficiently and smoothly. Review collected by and hosted on G2.com.

Misha C.

Capital & Automated Trading Bots Management (Independent Project)

Small-Business (50 or fewer emp.)

12/2/2025

"Helpful and Reliable Optometry Management Software"

5/5

What do you like best about iTRUST?

The software is easy to navigate and keeps all patient and practice information organized in one place. I like how quickly I can access charts, schedules, and billing without switching between different systems. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

So far, I haven’t encountered any major issues. The platform has worked reliably for my needs, and I haven’t run into any significant drawbacks during use. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/1/2025

"Effortless to Use with Outstanding Support and Features"

5/5

What do you like best about iTRUST?

iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software is very easy to use and implement in the clinic. Whenever issues with the software arise, customer service is always helpful and ensure a timely resolution. We use this in the clinic daily and it has numerous features which are helpful and make patient care efficient. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

One thing I dislike about iTRUST Optical and Optometry Cloud EHR with Automated Practice Management Software are the minor technical issues or bugs that arise that impact patient care time during the day. Review collected by and hosted on G2.com.

Verified User in Architecture & Planning

Small-Business (50 or fewer emp.)

12/1/2025

"Streamlined Our Entire Practice"

5/5

What do you like best about iTRUST?

Fast, easy-to-use all-in-one system with great support and strong tools for charting, billing and patient communication. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

Some features take time to learn and require setup. Review collected by and hosted on G2.com.

What problems is iTRUST solving and how is that benefiting you?

iTRUST is solving workflow slowdowns, communication gaps, and the need for multiple separate systems by combining charting, optical POS, billing, scheduling, and patient messaging into one fast cloud platform, which has saved us time, reduced errors and made our entire practice run more efficiently. Review collected by and hosted on G2.com.

Richard M.

Patient Care Coordinator

Small-Business (50 or fewer emp.)

9/2/2025

"Great Optometry Management Service"

5/5

What do you like best about iTRUST?

They offer adaptable templates that I can easily tailor to my needs. I like their IT team very much. They set everything up right away without issues. They offer frequent updates as well. They were eager to help and answered all questions. They made billing and communication with patients much easier while complying with HIPAA guidelines. The system is well organized and gives me real-time updates. Prescriptions were easy to keep track of as well. Booking appointments is fast and straightforward, and they keep everything in one system. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

It took me a while to learn the system as I tend to struggle with new technologies. I was a bit overwhelmed at first since it incorporates so many elements into one system. It was expensive, and the pricing was unclear at first. Sometimes the automation system makes minor mistakes. Review collected by and hosted on G2.com.

What problems is iTRUST solving and how is that benefiting you?

The iTRUST system makes it easier to keep track of eye exam data, prescriptions, billing, and appointments. I can now keep track of this data through one organized system rather than multiple unorganized platforms. This allows me to get things done much faster with less room for error. Communication with patients is now more efficient. Patients are happier, and we are bringing in more business. Review collected by and hosted on G2.com.

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

6/3/2025

"iTrust.io is Our Go-To Solution for the Optometry Business"

5/5

What do you like best about iTRUST?

We knew there must be an easier way to manage our Optometry business. A consultant recommended iTrust.io and we (client and I) are very happy with the result. The company understands what is needed to run and grow an optometry practice to make it competitive, responsive to patients' needs, and profitable. We thought we might have to cobble together various pieces of the solution from different software products. We are happy to say that this EHR cloud solution is very comprehensive and covers all our needs. They really know the optometry business well. There is a free trial to try it out, which we liked. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

I have to admit we wanted all the bells and whistles, so we had to commit to the entire package. At first, we were a bit nervous about the investment, but it turns out we have made back our money in spades. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/9/2025

"Great Software, Easy to use get started quickly!"

5/5

What do you like best about iTRUST?

I've been thoroughly impressed with iTRUST—this software delivers on every promise. Right from onboarding, the transition was smooth and hassle-free. Very easy to get up and running quickly! Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

Honestly, I haven’t run into any major issues. The few questions I had were quickly answered by their responsive support team. Review collected by and hosted on G2.com.

What problems is iTRUST solving and how is that benefiting you?

iTRUST is solving the problem of managing multiple disjointed systems by offering an all-in-one cloud-based EHR and practice management platform. It streamlines everything—from patient scheduling and charting to billing, inventory, and communication—into one cohesive system. For us, that’s meant less time spent on administrative work and more time focusing on patient care. The automation features, like appointment reminders and insurance processing, have significantly reduced no-shows and billing errors. Overall, it’s made our workflow smoother, more efficient, and far less stressful. Review collected by and hosted on G2.com.

Ashley Q.

Administrative Office Assistant

Small-Business (50 or fewer emp.)

12/1/2025

"Clean, Intuitive, and Effortless to Use"

5/5

What do you like best about iTRUST?

What I liked most about iTrust is how clean and easy everything is. It’s organized, intuitive, and doesn’t overwhelm you. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

What I liked least was just the initial learning curve. It’s not hard, but it does take a minute to get familiar with everything. Review collected by and hosted on G2.com.

Lauren R.

Operations Coordinator (Volunteer)

Small-Business (50 or fewer emp.)

7/9/2025

"Fantastic EHR"

5/5

What do you like best about iTRUST?

What I like the most is that it is not just an EHR, you can count your inventory and then you can also do some scheduling as well and take payments, its not just one thing. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

It's a little bit of a learning cure when you first start to use the product but over time you learn it with ease. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/1/2025

"Effortless Transition to Digital with iTRUST’s Intuitive Platform"

5/5

What do you like best about iTRUST?

iTRUST is an easy-to-use, comprehensive, and unified solution. Switching from paper to digital patient records couldn’t have been easier. The platform’s AI features keep my practice up to date with modern technology standards, making everyday tasks smoother and more efficient. Review collected by and hosted on G2.com.

What do you dislike about iTRUST?

There can be a small learning curve, especially if you have a large team to train. However, the platform is intuitive, and once staff become familiar with it, it’s easy to use. Review collected by and hosted on G2.com.